每次在 Apple TV 上登录 Netflix 时，您(sign in to Netflix on your Apple TV)是否都会收到带有“113”错误代码的“(error code)抱歉(Sorry)，我们无法登录”消息？我们将向您展示如何解决问题。
您收到Netflix 错误 113(Netflix error 113)，因为帐户登录信息存在问题。导致此错误的一些因素包括缓存数据损坏、互联网连接不良、 (internet connectivity)Netflix 应用程序(Netflix app)过时、临时系统故障以及流媒体设备上的信息冲突。(information conflict)本教程涵盖了该问题的所有可能修复。
为什么Apple TV上会出现(Occur)Netflix 错误 113(Does Netflix Error 113) ？
本文的想法是在设置 Apple TV 4K 时产生的(setting up an Apple TV 4K)。每次尝试登录Netflix 应用程序(Netflix app)时，我们都会收到“113”错误代码(error code)。最后，经过数小时的故障排除，我们发现Netflix 应用程序和 tvOS(Netflix app and tvOS)之间似乎存在信息冲突(information conflict)。
Apple TV似乎自动将与您的Apple ID关联的(Apple ID)电子邮件地址(email address)与Netflix和其他应用程序相关联。因此，当您在应用程序中输入您的Netflix 帐户(Netflix account)凭据时，Apple TV会向(Apple TV)Netflix服务器发送另一个地址。这会导致信息冲突，因此出现Netflix 错误(Netflix error)“113”。
第一：将问题(Problem)缩小到Apple TV
首先，请确保您输入了正确的帐户凭据。然后，尝试使用相同的帐户凭据在另一台设备上登录Netflix 。它可以是您的智能手机、智能电视、PC、网络浏览器、流媒体棒或任何支持Netflix的设备。
如果您无法在任何设备上登录Netflix，请重置您的Netflix 帐户密码并(Netflix account password and sign)使用新的帐户凭据登录。
如何重置您的 Netflix 帐户(How to Reset Your Netflix Account)
要重置，请访问Netflix 帐户恢复页面(Netflix account recovery page)并按照提示操作。您需要提供与您的帐户关联的电子邮件地址或电话号码(email address or phone number)才能重置密码。如果您不记得帐户电子邮件地址或电话号码(email address or phone number)，您可以使用您的帐单信息(billing information)恢复您的帐户。
如果您能够在其他设备上登录，但不能在Apple TV上登录，请尝试以下七种故障排除建议中的任何一种。
1.删除以前使用的电子邮件
我们发现可以通过删除Apple TV 设置(Apple TV settings)中的默认电子邮件地址(default email address)来修复Netflix 错误(Netflix error)。您应该这样做并检查是否可以解决错误。
- 启动设置(Settings)应用程序，选择常规(General)，然后在键盘和听写(Keyboard and Dictation)部分选择以前使用的电子邮件。(Previously-Used Emails)
- 点击右上角的编辑(Edit)。
- 点击电子邮件地址旁边的Bin 图标。(Bin icon)
- 在确认提示中选择删除。(Remove)
打开Netflix App并尝试重新登录。
2. 检查您的互联网连接
如果您的 Wi-Fi 连接速度较慢或无法访问互联网，您也可能会遇到Netflix 错误 113 。(Netflix error 113)检查您的 Wi-Fi 路由器，确保它已打开电源并正确传输数据。同样(Likewise)，检查路由器的管理面板(admin panel)并确保您的Apple TV 没有被列入黑名单(Apple TV isn’t blacklisted)。
此外，尽可能缩短 Wi-Fi路由器和 Apple TV(router and Apple TV)之间的距离。移除所有可能导致信号干扰的电器，调整路由器的天线，并将Apple TV移近路由器（反之亦然(vice versa)）。
以太网连接(Ethernet connection)将提供最佳网络体验(network experience)，因此请将以太网电缆(Ethernet cable)插入您的Apple TV（如果有的话）并尝试再次登录Netflix。如果问题仍然存在，请重新启动Apple TV并重试。
3.重启你的苹果电视
这将刷新流媒体框(streaming box)，清除损坏的缓存(corrupt cache)文件，并解决阻止Netflix 应用程序(Netflix app)将您登录到您的帐户的其他问题。
打开Settings应用程序，选择System，然后选择Restart。
更快（更好）的替代方法是将Apple TV从电源(power source)上拔下，等待一两分钟，然后将其重新插入电源插座(power outlet)。启动Netflix App并尝试再次登录。
4. 删除并重新安装 Netflix
如果您在登录Netflix时仍然收到 113(Netflix)错误代码(error code)，请考虑从您的设备中删除该应用程序并从头开始安装它。
- 导航到Apple TV 主(Apple TV home)屏幕，导航到Netflix 应用程序(Netflix app)图标，按住Apple TV Remote上的触控板(Clickpad)或触控(Touch Surface)板，直到所有应用程序图标开始抖动。
- 按遥控器上的Play/Pause button。
- 选择删除(Delete)。
- 在确认提示中再次选择删除。(Delete)
或者，转到设置(Settings)>常规(General)>管理存储(Manage Storage)，选择Netflix 旁边的Bin图标，然后选择(Bin)删除(Delete)。
(Reinstall Netflix)在App Store上(App Store)重新安装 Netflix ，然后再次尝试登录。
5. 更新 Netflix
如果Netflix 应用程序(Netflix app)有问题或过时，您在登录Netflix或流媒体电影时可能会遇到一些错误。您可以从App Store手动更新Netflix ，或将Apple TV配置为自动更新应用程序。
启动 App Store，前往已购买(Purchased)选项卡，在边栏中选择所有应用程序(All Apps)，选择Netflix并点击更新(Update)。
如果您拥有最新版本的Netflix 应用程序(Netflix app)，您将不会在页面上找到此选项。在这种情况下，我们建议您将Apple TV配置为在(Apple TV)App Store中有新版本可用时立即更新Netflix（和其他应用程序）。
转到设置(Settings)，选择应用程序(Apps)，然后打开自动更新应用程序(Automatically Update Apps)。
6. 更新您的 Apple TV
tvOS 更新通常附带功能改进和错误修复。更新 Apple TV 的操作系统(Updating your Apple TV’s operating system)可以解决阻止Netflix将您登录到您的帐户的问题。
进入设置(Settings)>系统(System)>软件更新，(Software Update,)选择更新软件，(Update Software,)然后选择下载并安装(Download and Install)。
当您的Apple TV重新启动并使用您的帐户凭据登录时，重新启动Netflix 。如果您仍然收到错误代码(error code)“113”，请将Apple TV设置重置为出厂默认设置(factory default)。
7. 重置您的 Apple TV
此操作将清除所有未预装在Apple TV上的设置、数据和第三方应用程序。
转到设置(Settings)>系统(System)>重置(Reset)，然后选择重置(Reset)。
如果您可以访问以太网连接(Ethernet connection)，请将电缆插入Apple TV的以太网端口并选择(Ethernet port and select) 重置和更新(Reset and Update)。这将在重置Apple TV后同时下载并安装最新的tvOS 版本(tvOS version)。
Netflix 和寒意
我们确信这些建议中的至少一项应该会发挥作用。尽管我们使用第一个修复方法（即删除以前使用的电子邮件地址(email addresses—other)）成功登录了Netflix ，但其他方法也是解决问题的有效解决方案。在尝试这些修复后问题仍然存在的极少数情况下，请联系Netflix 客户服务(Netflix Customer Service)或Apple TV 支持(Apple TV Support)寻求帮助。
How to Fix Netflix Error 113 on Apple TV
Do you get a “Sorry, wе had trouble lоgging you in” message with a “113” error code each time you sign in to Netflix on your Apple TV? We’ll show you how to get the problem fixed.
You’re getting the Netflix error 113 because there’s a problem with the account sign-in information. Some factors responsible for this error include cache data corruption, poor internet connectivity, outdated Netflix app, temporary system glitches, and information conflict on your streaming device. This tutorial covers all possible fixes to the problem.
Why Does Netflix Error 113 Occur on an Apple TV?
The idea for this article came about while setting up an Apple TV 4K. We consistently got the “113” error code each time we tried to sign in to the Netflix app. Finally, after hours of troubleshooting, we discovered that there seemed to be an information conflict between the Netflix app and tvOS.
It appears that Apple TV automatically associates the email address associated with your Apple ID to Netflix and other applications. So, when you enter your Netflix account credentials in the app, Apple TV sends another address to Netflix servers. This causes a conflict of information, hence the Netflix error “113”.
First: Narrow Down the Problem to the Apple TV
To start with, make sure you’re inputting the correct account credentials. Then, try signing into Netflix on another device using the same account credentials. It could be your smartphone, smart TV, PC, web browser, streaming stick, or any Netflix-supported device.
If you cannot sign into Netflix on any device, then reset your Netflix account password and sign in with the new account credentials.
How to Reset Your Netflix Account
To reset, visit the Netflix account recovery page and follow the prompt. You’ll need to provide the email address or phone number associated with your account to reset your password. You can recover your account using your billing information if you can’t recall the account email address or phone number.
Try any of the seven troubleshooting recommendations below if you’re able to sign in on other devices but not your Apple TV.
1. Remove Previously-Used Emails
We discovered that the Netflix error can be fixed by removing the default email address in the Apple TV settings. You should do the same and check if that resolves the error.
- Launch the Settings app, select General and select Previously-Used Emails in the Keyboard and Dictation section.
- Tap Edit in the top-right corner.
- Tap the Bin icon next to the email address.
- Select Remove in the confirmation prompt.
Open the Netflix app and try signing in again.
2. Check Your Internet Connection
You could also encounter Netflix error 113 if your Wi-Fi connection is slow or doesn’t have internet access. Check your Wi-Fi router, make sure it is powered on and transmitting data correctly. Likewise, check the router’s admin panel and make sure your Apple TV isn’t blacklisted.
Additionally, reduce the distance between your Wi-Fi router and Apple TV as much as you can. Remove all appliances that could cause signal interference, adjust your router’s antenna, and move your Apple TV close to the router (or vice versa).
An Ethernet connection will provide the best network experience, so plug an Ethernet cable to your Apple TV (if you have one) and try signing in to Netflix again. If the problem persists, restart your Apple TV and try again.
3. Restart Your Apple TV
This will refresh the streaming box, clear corrupt cache files, and resolve other issues preventing the Netflix app from signing you into your account.
Open the Settings app, select System, and choose Restart.
A quicker (and better) alternative is to unplug the Apple TV from the power source, wait for a minute or two and plug it back into the power outlet. Launch the Netflix app and try signing in again.
4. Delete and Reinstall Netflix
If you’re still getting the 113 error code whenever you sign in to Netflix, consider deleting the app from your device and installing it from scratch.
- Navigate to the Apple TV home screen, navigate to the Netflix app icon, press and hold the Clickpad or Touch Surface on your Apple TV Remote until all app icons start to jiggle.
- Press the Play/Pause button on the remote.
- Select Delete.
- Select Delete again on the confirmation prompt.
Alternatively, go to Settings > General > Manage Storage, select the Bin icon next to Netflix, and select Delete.
Reinstall Netflix on the App Store and try signing in again.
5. Update Netflix
You may encounter several errors signing into Netflix or streaming movies if the Netflix app is buggy or outdated. You can manually update Netflix from the App Store or configure your Apple TV to automatically update apps.
Launch the App Store, head to the Purchased tab, select All Apps in the sidebar, select Netflix and tap Update.
You won’t find this option on the page if you have the latest version of the Netflix app. In this case, we recommend configuring your Apple TV to update Netflix (and other apps) as soon as there’s a new version available in the App Store.
Go to Settings, select Apps, and turn on Automatically Update Apps.
6. Update Your Apple TV
tvOS updates often ship with feature improvements and bug fixes. Updating your Apple TV’s operating system could resolve issues preventing Netflix from signing you into your account.
Go to Settings > System > Software Update, select Update Software, and select Download and Install.
Relaunch Netflix when your Apple TV comes back on and sign in with your account credentials. If you’re still getting the error code “113,” reset your Apple TV settings to factory default.
7. Reset Your Apple TV
This operation will erase all settings, data, and third-party apps that didn’t come pre-installed on your Apple TV.
Go to Settings > System > Reset and select Reset.
If you have access to an Ethernet connection, plug the cable into your Apple TV’s Ethernet port and select Reset and Update. That’ll simultaneously download and install the latest tvOS version after resetting the Apple TV.
Netflix and Chill
We’re certain that at least one of these recommendations should work the magic. Although we had success logging into Netflix using the first fix—i.e., removing previously-used email addresses—other methods are also valid troubleshooting solutions to the problem. In the rare instance that the problem persists after trying these fixes, contact Netflix Customer Service or Apple TV Support for help.
