如果您在 iPhone 上使用iCloud 照片，(iCloud Photos)照片(Photos)应用程序可能会通过显示低分辨率缩略图来节省带宽和存储空间。它仍会显示高质量版本的照片，但仅限于您选择它们时。
当您的 iPhone 无法从Apple(Apple)服务器下载原始照片时，会出现“加载此照片的更高质量版本时发生错误”弹出窗口。该问题通常仅限于少数图像。
虽然错误消息并未揭示问题背后的原因，但通过下面的故障排除提示和修复列表进行操作应该有助于解决问题。
打开/关闭飞行模式
飞行模式(Airplane Mode)会关闭 iPhone 上的 Wi-Fi 和蜂窝无线电，并帮助解决阻止其连接到 iCloud照片(Photos)的轻微连接问题。
打开 iPhone 上的设置(Settings)应用程序并打开飞行模式(Airplane Mode)。最多等待 10 秒钟，然后再将其关闭。
强制退出并重新打开照片应用程序(Photos App)
在某些情况下，照片(Photos)应用程序可能会出现故障并停止正确加载照片和视频。强制退出和重新加载通常有助于解决这个问题。
首先从屏幕底部边缘向上滑动。如果您使用带有Touch ID的 iPhone，请改为双击主(Home )屏幕按钮。然后，选择照片(Photos )卡并将其拖动到屏幕的顶部边缘以强制退出它。
等待(Wait)几秒钟，然后重新打开照片(Photos)应用程序。检查“加载此照片的更高质量版本时发生错误”问题是否再次出现。
检查系统状态页面
由于服务器端问题，照片(Photos)应用程序也可能无法从 iCloud 获取更高质量的图像。
前往Apple 的系统状态页面并检查(Apple’s System Status page)照片(Photos)旁边的状态。如果您看到列出的任何问题，您必须等待Apple解决这些问题。这可能需要几分钟到一个小时或更长时间。
续租/重启路由器
如果通过Wi-Fi(Wi-Fi)显示“加载此照片的更高质量版本时发生错误”消息，请继续更新 iPhone 的 IP 租约(renew the iPhone’s IP lease)。如果这无法执行任何操作，请尝试重新启动路由器。这两种操作通常都会消除路由器端出现的奇怪故障。您还可以完全切换到不同的 Wi-Fi 连接，看看是否有任何好处。
为照片(Photos)启用无限蜂窝数据(Cellular Data)
如果您主要依靠移动计划来连接互联网，则必须为照片(Photos)应用程序提供对蜂窝数据的无限制访问权限。这有助于最大限度地减少与下载相关的问题。
前往“设置”(Settings ) > “照片(Photos )” > “蜂窝数据”，然后打开“(Cellular Data )无限更新(Unlimited Updates)”旁边的开关。
重启你的 iPhone
重新启动 iPhone 是另一种修复照片(Photos)应用程序中随机问题的方法。前往Settings > General并选择Shut Down。然后，将电源(Power )图标向右拖动并等待 30 秒，然后按住侧面(Side)按钮重新启动设备。
释放内部存储空间
较少(Less)的可用存储空间是“加载此照片的更高质量版本时发生错误”消息显示在 iPhone 的照片(Photos)应用程序上的另一个原因。
前往“设置”(Settings) > “通用(General)” > “ iPhone 存储(iPhone Storage)”并卸载或删除非必要的应用程序(offload or delete non-essential apps)。您还可以使用 iPhone 存储屏幕中的任何存储建议来回收 iMessage 附件、 Apple TV(Apple TV)下载等占用的大量存储空间。
切换到下载(Download)并保留(Keep)原件
如果您已将 iPhone 配置为在存储空间快用完时自动删除原始照片并保留低分辨率占位符，请前往“设置”(Settings) > “ iCloud 照片(iCloud Photos)”并选择“下载并保留原件”(Download and Keep Originals)。
这应该会迫使照片(Photos)应用程序下载并在本地保存原始副本。在您执行此操作之前，请确保您的 iPhone 上有足够的可用空间。
更新 iPhone 的系统软件
如果您正在运行主要 iOS 更新（例如 iOS 14.0）的早期迭代，您必须立即将您的 iPhone 升级到最新版本的系统软件。仅此一项就可以解决许多已知的错误和问题。
前往“设置”(Settings) > “通用(General)” > “软件更新”(Software Update)以安装最新版本的 iPhone 系统软件。
删除和恢复照片
下载高质量版本的图像而没有问题的一种不同寻常的方法是删除并恢复它。
长按一张照片，然后点按从图库中删除(Delete from Library)。然后，转到“相册(Albums)”下的“最近删除(Recently Deleted )”以恢复图片。
禁用低数据模式
低数据模式(Low Data Mode)对 iPhone 施加各种与网络相关的限制，并阻止应用程序（例如照片）(Photos—from)与互联网正确通信。尝试禁用它。
Wi-Fi – 禁用低数据模式(Wi-Fi – Disable Low Data Mode)
打开设置(Settings)应用程序并选择Wi-Fi。然后，点击活动 Wi-Fi 互联网连接旁边的信息(Info )图标，然后关闭低数据模式(Low Data Mode)旁边的开关。
蜂窝网络 - 禁用低数据模式(Cellular – Disable Low Data Mode)
打开设置(Settings )应用程序，然后转到蜂窝(Cellular )>蜂窝数据选项(Cellular Data Options)。然后，关闭低数据模式(Low Data Mode)旁边的开关。
禁用低功耗模式
低功耗模式(Power Mode)是阻止应用程序以最佳方式运行的另一件事。转到设置(Settings )>电池(Battery )并关闭低功耗模式(Low Power Mode)旁边的开关以禁用它。
重置网络设置
重置 iPhone 上的网络设置有助于修复导致互联网连接问题的损坏配置。为此，请转到Settings > General > Reset并选择Reset Network Settings。
重置过程后，您必须手动重新连接到任何 Wi-Fi 网络。但是，您的蜂窝设置应该会自动更新 - 如果没有发生这种情况，请联系您的运营商。
注销/重新登录 iPhone
如果您仍然遇到问题，请尝试使用您的Apple ID退出并重新登录。前往“设置”(Settings ) > “ Apple ID ” > “注销”(Sign Out)。然后，插入您的Apple ID密码，选择在本地保留数据副本，然后再次轻点“注销”(Sign Out)。
完成后，重新启动 iPhone，重新登录设备，然后打开照片(Photos)应用程序。最有可能的是，您的照片和视频将开始正确加载。
仍有问题？使用 iCloud.com
上述修复可能有助于解决 iPhone 上的“加载此照片的更高质量版本时出错”问题。如果没有，您可能正在处理超出您控制范围的问题。尝试通过iCloud.com(iCloud.com)访问照片，直到Apple通过服务器端或系统软件更新解决问题。
How to Fix “An Error Occurred While Loading a Higher Quality Version of This Photo” on iPhone
If you use iCloud Photos on your iPhone, the Photos app may conserve bandwidth and storage by displaying low-resolution thumbnails. It’ll still display high-quality versions of photos, but only when you select them.
The “An error occurred while loading a higher quality version of this photo” pop-up shows up when your iPhone has trouble downloading original photos from the Apple servers. The issue is usually limited to a handful of images.
While the error message doesn’t reveal the reason behind the issue, working your way through the list of troubleshooting tips and fixes below should help sort things out.
Turn Airplane Mode On/Off
Airplane Mode shuts down the Wi-Fi and cellular radios on the iPhone and helps resolve minor connectivity issues preventing it from connecting to iCloud Photos.
Open the Settings app on your iPhone and turn on Airplane Mode. Wait for up to 10 seconds before turning it off.
Force-Quit and Re-Open the Photos App
In some cases, the Photos app can glitch out and stop loading photos and videos correctly. Force-quitting and reloading often help fix that.
Start by swiping up from the bottom edge of the screen. If you use an iPhone with Touch ID, double-press the Home button instead. Then, select and drag the Photos card to the top edge of the screen to force-quit it.
Wait for a few seconds and re-open the Photos app. Check if the “An error occurred while loading a higher quality version of this photo” issue recurs.
Check System Status Page
The Photos app can also fail to fetch higher quality images from iCloud due to server-side issues.
Head over to Apple’s System Status page and check the status next to Photos. If you see any problems listed, you must wait it out until Apple resolves them. That may take anywhere from a few minutes to an hour or more.
Renew Lease/Restart Router
If the “An error occurred while loading a higher quality version of this photo” message shows up over Wi-Fi, go ahead and renew the iPhone’s IP lease. If that fails to do anything, try restarting the router. Both actions often eliminate odd hitches that crop up on the router-side. You can also switch to a different Wi-Fi connection altogether to see if that does any good.
Enable Unlimited Cellular Data for Photos
If you rely primarily on your mobile plan for internet connectivity, you must provide the Photos app unrestricted access to cellular data. That helps minimize download-related issues.
Go to Settings > Photos > Cellular Data and turn on the switch next to Unlimited Updates.
Restart Your iPhone
Restarting your iPhone is another way to fix random quirks in the Photos app. Head over to Settings > General and select Shut Down. Then, drag the Power icon to the right and wait for 30 seconds before holding down the Side button to reboot the device.
Free Up Internal Storage
Less free storage is another reason for the “An error occurred while loading a higher quality version of this photo” message to show up on the iPhone’s Photos app.
Go to Settings > General > iPhone Storage and offload or delete non-essential apps. You can also use any storage recommendations within the iPhone Storage screen to reclaim chunks of storage taken up by iMessage attachments, Apple TV downloads, and so on.
Switch to Download and Keep Originals
If you’ve configured your iPhone to automatically delete original photos—and keep low-resolution placeholders—when it’s close to running out of storage, go to Settings > iCloud Photos and select Download and Keep Originals.
That should force the Photos app to download and keep original copies locally. Make sure to have sufficient free space on your iPhone before you do that.
Update iPhone’s System Software
If you’re running an early iteration of a major iOS update (such as iOS 14.0), you must immediately upgrade your iPhone to the latest version of the system software. That alone can resolve lots of known bugs and issues.
Go to Settings > General > Software Update to install the latest version of the iPhone’s system software.
Delete and Recover the Photo
An unusual way to download the high-quality version of an image without issues is to delete and recover it.
Long-press a photo and tap Delete from Library. Then, head over to Recently Deleted under Albums to restore the picture.
Disable Low Data Mode
Low Data Mode imposes various network-related restrictions on the iPhone and stops apps—such as Photos—from communicating with the internet correctly. Try disabling it.
Wi-Fi – Disable Low Data Mode
Open the Settings app and select Wi-Fi. Then, tap the Info icon next to the active Wi-Fi internet connection and turn off the switch next to Low Data Mode.
Cellular – Disable Low Data Mode
Open the Settings app and go to Cellular > Cellular Data Options. Then, turn off the switch next to Low Data Mode.
Disable Low Power Mode
Low Power Mode is another thing that prevents apps from functioning optimally. Go to Settings > Battery and turn off the switch next to Low Power Mode to disable it.
Reset Network Settings
Resetting the network settings on your iPhone helps fix broken configurations that cause internet connectivity issues. To do that, head over to Settings > General > Reset and select Reset Network Settings.
You must reconnect to any Wi-Fi networks manually after the reset procedure. However, your cellular settings should update automatically—if that doesn’t happen, contact your carrier.
Sign Out/Sign Back Into iPhone
If you still keep running into issues, try signing out and back in with your Apple ID. Go to Settings > Apple ID > Sign Out. Then, insert your Apple ID password, choose to keep a copy of your data locally, and tap Sign Out again.
Once you’ve done that, restart your iPhone, sign back into the device, and open the Photos app. Most likely, your photos and videos will begin to load correctly.
Still Having Issues? Use iCloud.com
The fixes above probably helped resolve the “An error occurred while loading a higher quality version of this photo” issue on iPhone. If not, you’re likely dealing with a problem that’s beyond your control. Try accessing photos via iCloud.com until Apple sorts things out with a server-side or system software update.
