如果您的Windows PC 显示“驱动程序(Driver)不可用”错误,这意味着您的系统无法为您的打印机找到正确的驱动程序。出现此问题时,您无法打印文档或其他项目。(can’t print your documents)但是,您可以通过调整 PC 上的一些驱动程序选项来解决此问题。
出现上述错误的最常见原因是驱动程序软件过时。其他原因包括错误的驱动程序、损坏的Windows系统文件等等。我们将展示几个选项来解决这些问题,以便您的打印机重新开始工作。
更新打印机驱动程序
当您的 PC 显示“驱动程序(Driver)不可用”错误时,第一个尝试的解决方案是更新您的打印机驱动程序(update your printer drivers)。这样做会更新有助于打印机与计算机通信的文件。
您可以使用 Windows 的设备管理器来执行更新过程。
- 打开开始(Start)菜单,搜索设备管理器(Device Manager),然后在搜索结果中选择该工具。
- 展开打印(Expand Print)队列,右键单击有问题的打印机,然后选择更新(Update)驱动程序。
- (Select Search)在打开的窗口中选择自动搜索驱动程序。
- 让Windows查找并安装最新的驱动程序。
- 如果没有可用的驱动程序,设备管理器(Device Manager)会说您已经安装了最好的驱动程序。在这种情况下,通过选择Close(Close)退出窗口。
自动重新安装打印机驱动程序(Reinstall Printer Drivers)
如果上述方法不起作用,请尝试完全删除(removing)并重新安装打印机的驱动程序。这将删除可能导致“驱动程序(Driver)不可用”错误的有问题的文件。
同样,使用设备管理器(Device Manager)实用程序来执行该过程。
- 启动开始(Start)菜单,搜索设备管理器(Device Manager),然后在搜索结果中选择应用程序。
- 展开打印(Expand Print)队列,右键单击您的打印机,然后选择卸载(Uninstall)设备。
- 启用删除(Delete)此设备的驱动程序软件并选择卸载(Uninstall)。
- 从 PC 上拔下打印机。
- 通过右键单击“开始(Start)”菜单图标并选择“关机(Shut)或注销” > Restart”来重新启动您的 PC 。
- 将打印机重新插入 PC。
- 按照屏幕上的说明重新安装打印机驱动程序。
手动重新安装打印机驱动程序
Windows 的默认打印机驱动程序可能并不总是有效。如果您遇到这种情况,请从打印机制造商的网站手动下载驱动程序并安装它们。
这是如何做到这一点的。
- 启动设备管理器,在(Device Manager)打印(Print)队列中右键单击您的打印机,然后选择卸载(Uninstall)设备。
- 启用删除(Delete)此设备的驱动程序软件选项并选择卸载(Uninstall)设备。
- 从 PC 上拔下打印机并重新启动 PC。
- 将打印机连接到您的 PC。
- 启动 Web 浏览器,访问您的打印机制造商的网站,然后下载最新的驱动程序。
- 双击(Double-click)下载的文件开始安装过程。
更新 Windows 10 或 Windows 11
Windows 的核心更新有时有助于解决许多设备问题。您可以通过更新 Windows(updating your Windows) 10 或 Windows 11 计算机
来解决“驱动程序(Driver)不可用”错误。
- 同时按Windows + I
启动设置应用程序。(Settings)
- (Choose Update)在设置(Settings)窗口中
选择更新和安全。(Security)
- 从左侧边栏中
选择Windows 更新。(Windows Update)
- (Choose Check)在右侧窗格中选择检查更新。
- 安装可用的更新。
- 重新启动您的电脑。
防止安装
错误的驱动程序更新(Faulty Driver Update)
Windows 10和 11 都会通过(Windows 10)Windows Update自动更新您的设备驱动程序。有时,这些更新有问题,会导致您的设备出现随机问题。
如果您最近才遇到“驱动程序(Driver)不可用”,那么您的驱动程序更新可能是罪魁祸首。在这种情况下,请回滚更新并防止 Windows(prevent Windows from installing the same update)再次安装相同的更新。
- 下载 Microsoft 的显示或隐藏更新(Show or hide updates)工具。
- 启动新下载的 wushowhide.diagcab 文件。
- (Select Next)在工具的第一个屏幕上
选择下一步。
- 选择隐藏更新。
- 启用打印机更新旁边的框。然后,选择底部的下一步。(Next)
- 选择关闭疑难解答。
Windows 现在将阻止安装打印机驱动程序更新。
稍后,您可以通过选择显示(Show)隐藏的更新并激活您的打印机选项
来重新启用这些更新。
使用通用打印机驱动程序
Microsoft提供通用打印机驱动程序,以便在您的实际驱动程序不工作时使用。您可能希望使用这些临时修复“驱动程序(Driver)不可用”错误并打印您的文档。
- 右键单击(Right-click)开始(Start)菜单并选择设备管理器(Device Manager)。
- 展开打印(Expand Print)队列,右键单击您的打印机,然后选择更新(Update)驱动程序。
- 选择浏览(Select Browse)我的计算机以查找驱动程序。
- 选择让(Choose Let)我从计算机上的可用驱动程序列表中选择。
- 选择通用(Select Generic)软件设备并选择下一步(Next)。
- 重新启动您的电脑。
修复损坏的 Windows 文件
损坏的 Windows(Corrupt Windows)系统文件会使您的设备出故障。您的“驱动程序(Driver)不可用”问题可能是核心文件错误的结果。幸运的是,您可以通过检查和修复所有有问题的系统文件(repairing all your problematic system files)来解决问题。
- 打开开始(Start)菜单,搜索命令提示符(Command Prompt),然后选择以管理员身份运行。(Run)
- 在用户帐户控制(User Account Control)提示中选择是。(Yes)
- 在命令提示符(Command Prompt)窗口中键入以下内容,然后按Enter。等待(Wait)命令执行完毕:DISM.exe /Online /Cleanup-image /Restorehealth
- 接下来,运行以下命令:sfc /scannow
- 等待(Wait)该工具查找并修复您机器上的错误文件。
以几种简单的方式(Easy Ways)使“不可用”的打印机驱动程序可用
Windows 的“驱动程序不可用”错误会使您的打印机无法使用(makes your printer unusable),但如果您按照上述方法解决基本问题,则不会持续很长时间。完成此操作后,您可以在 Windows PC 上打印所有文档并为打印机配置各种选项。享受!
How to Fix Your Printer’s “Driver is unavailable” Error on Windows
If your Windows PC displays a “Drivеr is unavаilable” error, that means уour system can’t find the correсt drivers for your printеr. You can’t print your documents or other items when this issue occurs. However, you can fix the problem by tweaking a few driver options on your PC.
The most common reason for the above error is outdated driver software. Other reasons include faulty drivers, corrupt Windows system files, and more. We’ll show several options to fix these problems so your printer starts working again.
Update Printer Drivers
The first solution to try when your PC displays a “Driver is unavailable” error is to update your printer drivers. Doing so updates the files that help your printer communicate with your computer.
You can use Windows’ Device Manager to perform the update process.
- Open the Start menu, search for Device Manager, and select the tool in the search results.
- Expand Print queues, right-click your problematic printer, and choose Update driver.
- Select Search automatically for drivers on the window that opens.
- Let Windows find and install the latest drivers.
- If no drivers are available, Device Manager will say that you already have the best drivers installed. In this case, quit the window by selecting Close.
Automatically Reinstall Printer Drivers
If the above method didn’t work, try completely removing and reinstalling your printer’s driver. This removes the problematic files that may be causing the “Driver is unavailable” error.
Again, use the Device Manager utility to perform the process.
- Launch the Start menu, search for Device Manager, and select the app in the search results.
- Expand Print queues, right-click your printer, and choose Uninstall device.
- Enable Delete the driver software for this device and select Uninstall.
- Unplug the printer from your PC.
- Restart your PC by right-clicking the Start menu icon and choosing Shut down or sign out > Restart.
- Plug your printer back into your PC.
- Follow the on-screen instructions to reinstall the printer drivers.
Manually Reinstall Printer Drivers
Windows’ default printer drivers may not always work. If this is the case with you, manually download the drivers from your printer manufacturer’s website and install them.
Here’s how to do that.
- Launch Device Manager, right-click your printer in Print queues, and select Uninstall device.
- Enable the Delete the driver software for this device option and choose Uninstall device.
- Unplug your printer from your PC and reboot your PC.
- Connect the printer to your PC.
- Launch a web browser, access your printer manufacturer’s website, and download the latest drivers.
- Double-click the downloaded file to begin the installation process.
Update Windows 10 or Windows 11
Windows’ core updates sometimes help fix many device issues. You may be able to resolve the “Driver is unavailable” error by updating your Windows 10 or Windows 11 computer.
- Launch the Settings app by pressing Windows + I at the same time.
- Choose Update & Security on the Settings window.
- Select Windows Update from the sidebar on the left.
- Choose Check for updates in the pane on the right.
- Install the available updates.
- Reboot your PC.
Prevent a Faulty Driver Update From Installing
Both Windows 10 and 11 automatically update your device drivers via Windows Update. Sometimes, these updates are faulty, causing random issues with your devices.
If you’ve been experiencing the “Driver is unavailable” only recently, your driver update might be the culprit. In this case, roll back the update and prevent Windows from installing the same update again.
- Download Microsoft’s Show or hide updates tool.
- Launch the newly downloaded wushowhide.diagcab file.
- Select Next on the tool’s first screen.
- Choose Hide updates.
- Enable the box beside your printer update. Then, select Next at the bottom.
- Select Close the troubleshooter.
Windows will now block the printer driver updates from installing.
Later, you can re-enable those updates by choosing Show hidden updates and activating your printer’s option.
Use Generic Printer Drivers
Microsoft offers generic printer drivers to use when your actual ones don’t work. You may want to use these to temporarily fix the “Driver is unavailable” error and print your documents.
- Right-click the Start menu and choose Device Manager.
- Expand Print queues, right-click your printer, and choose Update driver.
- Select Browse my computer for drivers.
- Choose Let me pick from a list of available drivers on my computer.
- Select Generic software device and choose Next.
- Restart your PC.
Fix Corrupt Windows Files
Corrupt Windows system files can make your devices go haywire. Your “Driver is unavailable” issue may be the result of a faulty core file. Luckily, you can fix the issue by checking and repairing all your problematic system files.
- Open the Start menu, search for Command Prompt, and select Run as administrator.
- Select Yes in the User Account Control prompt.
- Type the following on the Command Prompt window and press Enter. Wait for the command to finish executing: DISM.exe /Online /Cleanup-image /Restorehealth
- Next, run the following command: sfc /scannow
- Wait for the tool to find and fix faulty files on your machine.
Making “Unavailable” Printer Drivers Available in a Few Easy Ways
Windows’ “Driver is unavailable” error makes your printer unusable, but not for long if you follow the methods outlined above and resolve the underlying problems. Once you’ve done that, you can print all your documents as well as configure various options for your printer on your Windows PC. Enjoy!