如果您的 Windows 计算机出现问题，(problem with your Windows computer)但无法通过重新启动来解决，请寻求帮助。但也许你不知道该问谁或在哪里搜索。因此，在本文中，您将学习如何在Windows中获得帮助。
从Windows 3开始，Microsoft提供了一个名为WinHlp32.exe的可下载程序。但在Windows 10 和 11(Windows 10 and 11)中，Microsoft决定放弃该计划，并为其客户在线提供所有必要的支持——从内置的Get Help应用程序到在运行的应用程序中使用 F1 键或直接访问Microsoft 支持(Microsoft Support)网站。让我们详细了解Windows(Windows)的一些帮助选项。
1. 获取帮助应用
这个非常方便的帮助应用程序从Windows 10开始就可以使用了。要在您的计算机上找到它，请打开搜索菜单并输入Get Help。您也可以单击开始按钮，滚动浏览开始菜单左侧的所有应用快捷方式，然后手动
查找“获取帮助”。(Get Help)
当您启动此应用程序时，它会自动将您连接到虚拟帮助代理。您将需要输入您需要帮助的内容，虚拟代理将尝试查找所有可用信息和针对该特定问题的推荐解决方案。
如果您不知道问题可能是什么，虚拟代理将无法帮助您。相反，请键入 Talk to an human 以获得Microsoft支持。这会将您连接到为Microsoft支持工作的真实人员。然后，在您指定虚拟助手没有帮助您之后
，单击与人交谈。(Person)
2. 联系支持代理
如果您在“获取帮助”(Get Help)应用中选择“与人员(Person)交谈”选项， Windows将不会自动连接到Microsoft代理。相反，它将提供联系支持的选项列表。请注意，您必须登录您的Microsoft帐户才能使用此功能。您可以安排通话或选择回叫(Call Back)功能。如果您不方便交谈
，也可以选择与Microsoft代理聊天。(Microsoft)
3. 询问社区
当您在“获取帮助”应用程序中选择“与(Get Help)人(Person)交谈”选项时， “询问(Ask)社区”是您将获得的选项之一。如果您遇到复杂的Windows计算机问题，这是一个很好的选择。单击(Click)询问(Ask)社区选项，将弹出一个Microsoft支持网站，其中包含社区部分供您使用
。(Microsoft Support)
您可以搜索现有主题并查看其他人是否有相同的问题，或者您可以发布一个新主题与您的问题。您将从Microsoft员工或知道如何解决您的问题的社区成员那里得到答案。
4.在运行(Running)应用程序
中按 F1(Press F1)
您可能已经知道在许多程序中按键盘上的 F1 键会打开帮助菜单。但是，您是否也知道您可以在Windows桌面上执行相同的操作？这将自动打开如何(How)在Windows中获得帮助的(Help)Bing搜索结果。
这可能不是您正在搜索的信息，因为它不会帮助您解决问题。但同样的原则适用于所有Microsoft Windows应用程序。例如，如果您正在运行Microsoft Office，并且出现不知道如何处理的故障，则按 F1 将打开Microsoft Office支持网页。
5. 与 Cortana 交谈
Cortana是 Microsoft 的数字助理，可帮助您处理与Windows 相关(Windows-related)的一切。如果你喜欢与之交互，你可以向Cortana寻求帮助来解决你遇到的任何问题。Cortana可以帮助你处理问题或找到有用的链接和视频教程。
您可以通过说“嘿 Cortana (Hey Cortana)”(Cortana)（如果您启用了此功能）或单击“问(Ask)我任何问题”部分中的麦克风图标来与 Cortana 交谈。
6. 解决问题
Windows具有内置的疑难解答程序，可以帮助您解决遇到的问题。但首先，你需要找到它们。转到设置(Settings)，然后是更新(Updates)和安全(Security)，然后点击疑难解答(Troubleshoot)。您也可以使用搜索框并输入疑难解答(Troubleshoot)。在搜索结果中
单击(Click)疑难解答设置。(Troubleshoot Settings)
Windows 将推荐您可能要运行的疑难解答程序。但是，如果您遇到某个问题，比如说您的 Wi-Fi 连接，请转到其他(Additional) 疑难解答(Troubleshooters)并找到Internet 连接(Connections)选项。然后，运行疑难解答并等待结果。
疑难解答可能会要求您就您遇到的问题提供指导。选择正确的选项，疑难解答人员将找到适当的答案。
7. 访问“操作方法”网站
使用 Google(Use Google)，进行网络搜索，并阅读其他人的经验。有很多技术网站（比如这个）可以处理您在使用Windows设备时可能遇到的各种问题。他们撰写有关它并制作有关如何修复 Windows 问题的教程和视频(tutorials and videos on how to fix Windows issues)。
这些网站通常由技术爱好者和具有从防病毒程序、硬件问题和键盘快捷键到Windows操作系统的任何知识和经验的人运营。有些网站是论坛的形式，而另一些则有大量专家撰写的文章。
How to Get Help in Windows
If you ever have a problem with your Windows computer you can’t resolve with a restart, ask for help. But perhaps you don’t know who to ask or where to search. So in this article, you will learn how to get help in Windows.
Since Windows 3, Microsoft offered a downloadable program called WinHlp32.exe. But with Windows 10 and 11, Microsoft decided to move away from this program and have all the necessary support for their clients online—from a built-in Get Help app to using the F1 key within running applications or going directly to Microsoft Support websites. Let’s see some of the help options for Windows in detail.
1. The Get Help App
This very convenient help application has been available since Windows 10. To find it on your computer, open the search menu and type Get Help. You can also click the start button, scroll through all the app shortcuts on the left side of the start menu, and find the Get Help manually.
When you launch this app, it will automatically connect you to a virtual help agent. You will need to type what you need help with, and the virtual agent will try to find all the available information and recommended solutions to that particular problem.
If you don’t know what the problem might be, the virtual agent won’t be able to help you. Instead, type Talk to a human for Microsoft support. This will connect you to a real person that works for Microsoft support. Then, click on Talk to a Person after you specify that the virtual assistant didn’t help you.
2. Contact the Support Agent
If you choose the Talk to a Person option in the Get Help app, Windows won’t automatically connect to a Microsoft agent. Instead, it will give a list of options for contacting support. Note that you have to be logged into your Microsoft account to be able to use this feature. You can schedule a call or choose the Call Back feature. You can also opt to chat with the Microsoft agent if you are uncomfortable talking.
3. Ask the Community
“Ask the community” is one of the options you’ll get when you choose the Talk to a Person option in the Get Help app. This is a great option if you have a complicated Windows computer issue. Click on the Ask the community option, and a Microsoft Support website will pop up with the community section at your disposal.
You can search through the existing topics and see if someone else had the same issue, or you can post a new topic with your question. You will get an answer either from a Microsoft employee or a community member who knows how to solve your problem.
4. Press F1 in Running Applications
You probably already know that pressing the F1 key on the keyboard in many programs opens up the help menu. But, did you also know you can do the same on a Windows desktop? This will automatically open up the Bing search results for How to Get Help in Windows.
This might not be the information you were searching for as it won’t help you with your problem. But the same principle works in all Microsoft Windows apps. For example, if you are running Microsoft Office and there’s a glitch you don’t know how to deal with, pressing F1 will bring up the Microsoft Office support webpage.
5. Talk to Cortana
Cortana is Microsoft’s digital assistant to help you with everything Windows-related. If you like interacting with it, you can ask Cortana for help with whatever problem you have. Cortana can help you deal with a problem or find helpful links and video tutorials.
You can talk to Cortana by saying Hey Cortana (if you have this feature enabled) or clicking the microphone icon in the Ask me anything section.
6. Troubleshoot the Problem
Windows has built-in troubleshooters that may be able to help you with a problem you are experiencing. But first, you need to find them. Go to Settings, then Updates & Security, and hit Troubleshoot. You can also use the search box and type in Troubleshoot. Click on Troubleshoot Settings in the search results.
Windows will recommend what troubleshooter you might want to run. But if you are experiencing a certain problem, let’s say with your Wi-Fi connection, go to the Additional Troubleshooters and find the Internet Connections option. Then, run the troubleshooter and wait for the results.
The troubleshooter might ask you for guidance on what exactly you are having a problem with. Select the right options, and the troubleshooter will find the appropriate answers.
7. Go to “How-To” Websites
Use Google, do a web search, and read other people’s experiences. There are so many tech websites out there (like this one) that deal with various issues you might experience with Windows devices. They write about it and make tutorials and videos on how to fix Windows issues.
These websites are typically run by tech enthusiasts and people with the knowledge and experience with anything from antivirus programs, hardware issues, and keyboard shortcuts to the Windows operating system. Some websites are in the form of forums, while others have an abundance of articles written by experts.
