在您的房间找不到您的AirPods 充电盒？(AirPods charging case)您(Did)是在公交车上丢了它还是认为它被偷了？您可以跟踪案例，但前提是您使用的是 AirPods Pro（第 2 代）或更新型号。
第二代AirPods Pro的充电盒有一个特殊的芯片组，可以让你定位充电盒。它的内置扬声器也让您在小房间里更容易找到外壳。我们将向您展示如何找到空的或与 AirPods 分开的 AirPods 充电盒。
为什么只有AirPods Pro（第 2代(Generation)）？
只有AirPods Pro（第 2 代）充电盒内置 U1 芯片组。该芯片使用超宽带(Ultra Wideband)( UWB ) 技术来促进更快的AirDrop连接、Handoff传输和精确的位置跟踪(precise location tracking)。
AirTags、Apple Watch（Series 6及更新版本）、HomePod mini、iPhone 11 和更新型号均配备 U1 芯片组。如果您的AirPods 充电盒装(AirPods)有 U1 芯片，您可以使用其他配备 U1 的设备追踪它的位置。
如果您的AirPods 充电(AirPods)盒未配备 U1(U1-equipped)，您只能在“查找我(Find My)的”应用程序中追踪耳塞。如果充电盒中至少有一个AirPods，您可以跟踪并找到充电盒。否则，如果您拥有第一代、第二代和第三代(Otherwise)AirPods，则无法追踪空的充电盒。
在“查找我的应用(Find My App)”中找到您的 AirPods保护套(Case)
要跟踪配备 U1 的 AirPods(U1-equipped AirPods)的充电盒，您需要配备 U1 的 iOS 设备（iPhone 11 或更新型号）至少运行 iOS 16。为获得最佳结果，请确保 iOS 设备具有互联网连接。
- 在 iPhone 上打开“查找我的”应用程序，然后转到“(Find My)设备(Devices)”选项卡。
- 从设备列表中选择您的 AirPods 充电盒。了解如果您的AirPods 或 AirPods 保护壳没有出现在“查找”中(AirPods or AirPods case doesn’t appear in Find My)该怎么做。
- 您应该会看到 AirPods 充电盒的最后已知位置。轻点“查找”(Tap Find)以获取前往 AirPods 充电盒当前位置的路线。如果外壳在附近，请点击播放声音(Play Sound)以使外壳播放声音。
如果你使用 iPad 或Mac电脑，当Apple发布 iPad OS 16和 macOS Ventura时，你将能够找到并追踪配备 U1 的 AirPods 保护(U1-equipped AirPods)套。
注意：Apple的超宽带(Ultra Wideband)( UWB ) 技术在(UWB)特定国家或地区的(select countries or regions)Apple设备上不可用。如果您在拥有配备 U1 的设备后仍找不到您的AirPods保护套，则您所在地区可能不支持UWB技术。(UWB)如果“查找”(Find My)未显示您的 AirPods 或 AirPods 充电盒的位置，请
联系 Apple 支持。(Contact Apple Support)
打开查找我的网络
如果您还有AirPods或AirPods 保护(AirPods)套，我们建议您立即将它们放入“查找我的(Find My)网络”。这样做会增加找到您的AirPods或AirPods保护壳的机会——即使您的 iPhone/iPad/iPod touch 没有互联网连接。
将 AirPods 连接到 iPhone 或 iPad，然后打开“设置”(Settings)应用。点击您的 AirPods 名称，向下滚动页面，然后打开“查找我的(Find My)网络”。
或者，前往Settings > BluetoothAirPods旁边的信息图标。向下滚动(Scroll)AirPods菜单并打开“查找我的(Find My)网络”。
购买替换 AirPods 保护套
AirPods 保修和AppleCare+ for Headphones不涵盖丢失或被盗的AirPods(AirPod)。如果找不到AirPod或充电盒，可以付费更换。AirPods（第 1 代和第 2 代）无线充电盒(Wireless Charging Case for AirPods)在Apple 网站上有售，售价 79 美元。
对于其他AirPods型号，请使用 Apple 的“估算(Estimate)”工具来查看购买新外壳的费用。
- 前往AirPods 服务和维修网页(AirPods Service and Repair web page)，然后滚动到“它的价格是多少？” 部分。
- 在“服务类型”下拉选项中
选择丢失物品。(Lost)
- (Select AirPods Accessories)在“产品(Product)或配件”下拉选项
中选择 AirPods 配件。
- 最后，在“型号”下拉选项中选择您的 AirPods 型号/世代。
- 选择获取(Select Get)估算以查看获取新AirPods 充电(AirPods)盒的费用。请注意，估算值需支付额外费用，如税费、运费等。
- 选择获取服务以继续。
从 Apple 支持获取帮助
前往(Visit)Apple Store 零售店(Apple Store)或联系Apple 支持(Apple Support)以更换AirPods充电盒。您可能需要提供您的AirPods序列号。将 AirPods 连接到您的 iPhone(Connect the AirPods to your iPhone)、iPad 或 iPod touch，然后按照以下步骤操作。
前往Settings > General >关于本机”，轻点您的 AirPods 名称，然后查看“序列号(Serial Number)”行。
查找或更换丢失的 AirPods 保护套
我们相信，未来的AirPods型号将在其充电盒中内置 U1 芯片组。因此，当您的AirPods(AirPods)充电盒丢失或被盗时
，您将能够准确地查明其确切位置。
How to Find a Stolen or Lost AirPods Case
Can’t find your AirPods charging case in your room? Did you lose it on the bus or think it was stolen? You can track the case, but only if you use the AirPods Pro (2nd generation) or newer models.
The charging case of the 2nd generation AirPods Pro has a special chipset that allows you to locate the case. Its built-in speaker also makes it easier to find the case in small rooms. We’ll show you how to find your AirPods charging case if empty or separated from your AirPods.
Why Only the AirPods Pro (2nd Generation)?
Only the AirPods Pro (2nd generation) charging case has a built-in U1 chipset. The chip uses the Ultra Wideband (UWB) technology to facilitate quicker AirDrop connection, Handoff transfers, and precise location tracking.
AirTags, Apple Watch (Series 6 and newer), HomePod mini, iPhone 11 and newer models have the U1 chipset. If your AirPods case has the U1 chip, you can track its location using other U1-equipped devices.
If your AirPods case isn’t U1-equipped, you can only track the earbuds in the Find My app. If there’s at least one AirPods in the charging case, you could track and locate the case. Otherwise, tracking an empty charging case isn’t possible if you have the 1st, 2nd, and 3rd generation AirPods.
Locate Your AirPods Case in the Find My App
To track the charging case of U1-equipped AirPods, you need a U1-equipped iOS device—iPhone 11 or newer models—running at least iOS 16. For the best result, ensure the iOS device has an internet connection.
- Open the Find My app on your iPhone and head to the Devices tab.
- Select your AirPods charging case from the list of devices. Learn what to do if your AirPods or AirPods case doesn’t appear in Find My.
- You should see the last known location of your AirPods case. Tap Find to get directions to the current location of your AirPods charging case. If the case is close-by, tap Play Sound to get the case to play a sound.
If you use an iPad or Mac computer, you’ll be able to find and track U1-equipped AirPods case when Apple releases iPad OS 16 and macOS Ventura.
NOTE: Apple’s Ultra Wideband (UWB) technology is unavailable on Apple devices in select countries or regions. If you can’t locate your AirPods case despite having U1-equipped devices, the UWB technology is likely unsupported in your region. Contact Apple Support if Find My doesn’t show your AirPods or AirPods charging case’s location.
Turn On Find My Network
If you still have your AirPods or AirPods case, we recommend putting them on the “Find My network” immediately. Doing so increases the chances of finding your AirPods or AirPods case—even if your iPhone/iPad/iPod touch has no internet connection.
Connect your AirPods to your iPhone or iPad and open the Settings app. Tap your AirPods name, scroll down the page, and toggle on Find My network.
Alternatively, go to Settings > Bluetooth and tap the info icon next to your AirPods. Scroll down the AirPods menu and turn on Find My network.
Buy Replacement AirPods Case
The AirPods warranty and the AppleCare+ for Headphones do not cover lost or stolen AirPods. If you can’t find an AirPod or your charging case, you can replace them for a fee. The Wireless Charging Case for AirPods (1st and 2nd generation) is available on Apple’s website for $79.
For other AirPods models, use Apple’s “Get an Estimate” tool to review how much it’ll cost to buy a new case.
- Head to the AirPods Service and Repair web page and scroll to the “How much will it cost?” section.
- Select Lost item in the “Service type” drop-down option.
- Select AirPods Accessories in the “Product or accessory” drop-down option.
- Finally, select your AirPods model/generation in the “Model” drop-down option.
- Select Get estimate to review how much it’ll cost to get a new AirPods case. Note that the estimate is subject to additional fees like taxes, shipping fees, etc.
- Select Get service to proceed.
Get Help from Apple Support
Visit an Apple Store or contact Apple Support for a replacement AirPods charging case. You may need to provide your AirPods serial number. Connect the AirPods to your iPhone, iPad, or iPod touch and follow the steps below.
Go to Settings > General > About, tap your AirPods name, and check the Serial Number row.
Find or Replace Lost AirPods Case
We’re confident that future AirPods models will have built-in U1 chipsets in their charging case. So, you’ll be able to accurately pinpoint the exact location of your AirPods charging case when lost or stolen.
