您的Apple TV 或 Siri Remote 没有响应^{(Apple TV or Siri Remote unresponsive)}吗？某些按钮是否偶尔会出现故障^{(buttons occasionally malfunction)}，或者您的遥控器是否完全停止工作？重置遥控器可能会解决这些问题。

tvOS 设置菜单中没有重置Apple TV Remote的选项。^(Remote)不过，有两种解决方法：重新启动遥控器或从头开始将其重新连接到Apple TV。^(Apple)这两种方法都很简单，并且需要按特定的组合键。

如何重新启动Apple^{(Your Apple)} TV遥控器^(Remote)

重新启动Apple TV Remote是软重置遥控器的一种方法。打开Apple TV 并按照以下步骤重新启动Apple TV 或Siri Remote。

1. 按住Apple TV 遥控器上的降低^(Down)音量和控制中心^{(Control Center)}按钮至少 5-10 秒。此组合键会关闭遥控器并取消其与Apple TV 机顶盒的配对。

1. ^(Release)当Apple^(Apple) TV 的状态指示灯熄灭并重新亮起 时，松开这两个按钮。

您应该会在Apple^(Apple) TV 屏幕的右上角看到“远程连接丢失”消息。

1. 遥控器应在另外 5-10 秒后自动重新启动 - 检查电视上是否有“远程连接”^{(Remote Connected)}通知。

^(Press)如果遥控^(Power)器没有自动重新启动， 请按电源按钮（或任何按钮）打开遥控器。

如何重新连接Apple TV 或Siri Remote

重置遥控器的另一种方法是将其置于配对模式并将其重新连接到Apple TV 设备。

1. 将遥控器放置在靠近Apple TV（8-10 厘米）或流媒体盒上的位置。

1. 如果您有Siri Remote（第 2 代或更高版本），请按住“后退^(Back)”和“调高音量”按钮两秒钟。这将使遥控器进入配对模式。

在第一代Siri Remote上，按住菜单^(Menu)和音量调高按钮 2-5 秒即可启动远程配对模式。

配对过程通常需要大约 5-10 秒。Apple TV Remote成功配对后， “配对遥控器^(Remote)”通知就会消失。

如何重新连接 Apple Remote

请按照以下步骤取消白色或铝制Apple Remote与Apple TV 的链接并重新连接。

1. 按住向左箭头^{(Left Arrow)}和菜单^(Menu)按钮 5-10 秒。

1. 当您在电视屏幕上看到断链图标时，松开按钮。
2. 按住向右箭头^{(Right Arrow)}和菜单^(Menu)按钮 5-10 秒以与遥控器配对。

1. ^(Release)当电视屏幕上出现链环图标时， 松开两个按钮。

无法重新启动^(Restart)或重置您的Apple TV遥控器^(Remote)？尝试^(Try)这些修复

如果您无法重置Apple TV Remote并且它没有按预期工作，请尝试以下故障排除步骤。

1. 重新启动您的 Apple TV

从电源插座上拔下Apple TV 的插头，然后等待 5-10 秒。^(Apple)将流媒体设备重新连接至电源并尝试重置Apple TV 遥控器。

2. 更新您的 Apple TV

如果您无法配对或重置遥控器，我们建议您更新Apple TV 的操作系统。^(Apple)如果遥控器不起作用， 请使用Apple TV Remote 应用^{(Apple TV Remote app)}来控制您的Apple TV。^(Apple)

转到Settings > System > Software Updates，然后选择“更新软件”^{(Update Software)}以安装最新的 tvOS 版本^{(install the latest tvOS version)}。

寻求专业帮助

^{(Contact Apple Support)}如果您无法使用或重置Apple TV 或Siri Remote ，请联系 Apple 支持。遥控器可能有缺陷或损坏。

How to Reset Your Apple TV Remote

Is your Apple TV or Siri Remote unresponsive? Do some buttons occasionally malfunction, or has your remote stopped working entirely? Resetting the remote might resolve these issues.

There’s no option to reset your Apple TV Remote in the tvOS settings menu. However, there are two workarounds: restart the remote or reconnect it to your Apple TV from scratch. Both methods are straightforward and involve pressing specific key combinations.

How to Restart Your Apple TV Remote

Rebooting your Apple TV Remote is one way to soft reset the remote controller. Turn on your Apple TV and follow the steps below to restart your Apple TV or Siri Remote.

1. Press and hold the Volume Down and Control Center buttons on your Apple TV remote for at least 5-10 seconds. This key combination turns off your remote and unpairs it from the Apple TV box.

1. Release both buttons when your Apple TV’s status light goes off and comes back on.

You should see a “Remote Connection Lost” message in the top-right corner of your Apple TV screen.

1. The remote should automatically restart in another 5-10 seconds—check your TV for a Remote Connected notification.

Press the Power button (or any button) to turn on the remote if it doesn’t restart automatically.

How to Reconnect Apple TV or Siri Remote

Another way to reset your remote is to put it in pairing mode and reconnect it to your Apple TV device.

1. Position the remote close to your Apple TV (8-10 centimeters) or on the streaming box.

1. If you have the Siri Remote (2nd generation or later), press and hold the Back and Volume Up buttons for two seconds. That’ll put the remote in pairing mode.

On the 1st generation Siri Remote, press and hold the Menu and Volume Up buttons for 2-5 seconds to initiate remote pairing mode.

The pairing process typically takes about 5-10 seconds. The “Pairing Remote” notification disappears when your Apple TV Remote pairs successfully.

How to Reconnect Apple Remote

Follow the steps below to unlink and reconnect the white or aluminum Apple Remote from your Apple TV.

1. Press and hold Left Arrow and Menu buttons for 5-10 seconds.

1. Release the buttons when you see a broken chain icon on your TV screen.
2. Press and hold the Right Arrow and Menu buttons for 5-10 seconds to pair the remote.

1. Release both buttons when a chain link icon appears on your TV screen.

Can’t Restart or Reset Your Apple TV Remote? Try These Fixes

Try the troubleshooting steps below if you can’t reset your Apple TV Remote and it isn’t working as expected.

1. Power-cycle Your Apple TV

Unplug your Apple TV from its power outlet and wait 5-10 seconds. Reconnect the streaming device to its power source and try resetting your Apple TV remote.

2. Update Your Apple TV

We recommend updating your Apple TV’s operating system if you can’t pair or reset your remote. Use the Apple TV Remote app to control your Apple TV if your remote isn’t working.

Go to Settings > System > Software Updates and select Update Software to install the latest tvOS version.

Seek Professional Assistance

Contact Apple Support if you can’t use or reset your Apple TV or Siri Remote. There’s a chance that the remote is defective or damaged.

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