您是否(Are)因为遥控器无响应而无法使用应用程序或对Fire TV 或Fire TV Stick进行更改？您的Fire TV 遥控器上的某些按钮是否停止工作？这可能是因为遥控器无法与Fire TV 建立连接。
如果问题持续太久，您应该重置Fire TV 遥控器。在下一部分中，您将找到有关如何将Fire TV 遥控器重置为出厂默认设置的详细说明。
如何重置您的 Fire(Your Fire) TV Stick 遥控器(Stick Remote)
重置Fire TV 或Fire TV Stick 遥控器的步骤将因流媒体设备的型号或版本而异。在本节中，我们将向您展示如何重置所有Fire TV 版本的遥控器。
如果您不知道您拥有的 Fire TV 版本(version of Fire TV)，请查看设备的包装或包装中包含的文档（即用户指南(User Guide)）。最后一件事：为了获得最佳效果，您要重置的遥控器应在Fire TV 的 10 英尺范围内。
重置消防电视遥控器(Reset Fire TV Remote)
如果您拥有Fire TV 或Fire TV Stick的(Fire TV Stick)基本版(Basic Edition)，遥控器应如下图所示。以下是重置遥控器的方法：
- 按住主页(Home)按钮。
- 在不松开主页(Home)按钮的情况下，按三次菜单按钮。(Menu button)
- 松开主页(Home)按钮并按菜单按钮(Menu button)九次。
- 取出遥控器的电池并从电源上拔下Fire TV Stick 。
- 等待至少一分钟，将电池重新插入遥控器，然后将Fire TV Stick插回电源插座。
- 当Fire TV Stick启动到主屏幕时，按住遥控器上的Home 按钮(Home button)40 秒。
- 释放主页(Home)按钮并等待大约一分钟以完成重置过程。
重置 Alexa Voice Remote 第一代(Reset Alexa Voice Remote 1st Gen)
这是第一代Fire(Fire) TV Stick随附的遥控器。它没有电源、静音和音量按钮。请按照以下步骤重置此Fire TV 遥控器。
- 首先，您需要从电源插座上拔下Fire TV Stick并等待至少一分钟（60 秒），然后才能重置遥控器。
- 同时按住左(Left )按钮和菜单(Menu)按钮至少 12 秒。
- 松开(Release)两个按钮并等待至少 5 秒钟。
- 取出遥控器的电池。
- 将您的Fire TV Stick插回电源插座并等待其开机。这至少需要一分钟。
- 现在将电池放回遥控器中，然后按主页(Home)按钮。
您已成功重置Fire TV Stick（第 1代(Generation)）的遥控器。
重置 Alexa 语音遥控器（第二代）(Reset Alexa Voice Remote (2nd Gen))
第二代Fire TV 的遥控器是第一个配备专用电源按钮、音量按钮和静音按钮的遥控器。如果您有此遥控器，请按照以下说明将其恢复为出厂默认设置。
- 从电源插座上拔下Fire TV Stick 。
- 同时按住Menu、Left和Back按钮 10-15 秒。
- 释放(Release)所有三个按钮并等待至少 5 秒钟。
- 取出遥控器的电池并将Fire TV Stick插回电源插座。
- 等待(Wait)Fire TV Stick启动到主屏幕（这大约需要一分钟或更长时间），然后将电池重新插入遥控器。
- 最后，按主页按钮(Home button)并检查您的Fire TV Stick是否检测到遥控器。
使用 Amazon Alexa（第 3 代）重置语音遥控器(Reset Voice Remote with Amazon Alexa (3rd Generation))
这是目前最复杂的Fire TV 遥控器。它带有一个精致的Alexa按钮、一个“指南”按钮和预设的应用程序快捷方式。重置此遥控器的步骤与重置 2nd Gen Fire TV Stick相同。
确保(Make)遥控器距离您的FIre电视棒(Stick)10 英尺以内，然后按照以下步骤操作。
- 从电源插座上拔下Fire TV Stick 。
- 按住以下按钮 10 秒钟：Menu、Left和Back按钮。
- 松开(Release)所有三个按钮，等待至少 5 秒钟，然后取出遥控器的电池。
- 将Fire TV Stick插回电源插座，然后将电池放回遥控器中。
- 按遥控器上的主页按钮(Home button)完成该过程。
重置 Amazon Voice Remote Lite(Reset Amazon Voice Remote Lite)
这是Fire(Fire) TV Stick Lite随附的Alexa遥控器的简化版本。要重置此遥控器，请从电源上拔下Fire TV Stick Lite ，然后按照以下步骤操作。(Stick Lite)
- 按住遥控器上的Menu、Back和Left按钮 12-15 秒。
- 松开(Release)所有三个按钮，等待 5 秒钟，然后取出遥控器的电池。
- 将Fire TV 插回电源插座并等待一分钟或更长时间。
- 将电池放回遥控器中，然后按主页按钮(Home button)完成重置。
消防(Fire)电视遥控器仍然(Remote)不起作用？试试这些
如果电池电量不足，您的Fire TV 遥控器偶尔会出现故障。(Fire)如果执行重置不能解决问题，请用一对新的AAA 碱性电池(AAA alkaline batteries)更换 Fire TV 遥控器(replace the Fire TV remote batteries)电池。
物理损坏是远程故障和配对问题的另一个原因。经常掉落Fire TV 遥控器会损坏它，接触液体也会损坏它。如果更换电池后遥控器仍然无法正常工作，您可能需要购买更换的 Fire TV 遥控器(purchase a replacement Fire TV remote)。
How to Reset the Fire TV Remote
Are you unable to use apps or make changes to your Fire TV or Fire TV Stick because the remote is unresponsive? Do some buttons on your Fire TV remote stop working? That’s probably because the remote is unable to establish a connection with the Fire TV.
If the issue persists for too long, you should reset the Fire TV remote. In the next section, you’ll find detailed instructions on how to reset your Fire TV remote to the factory default.
How to Reset Your Fire TV Stick Remote
The steps to reset a Fire TV or Fire TV Stick’s remote will vary depending on the model or edition of the streaming device. In this section, we’ll show you how to reset the remote of all Fire TV editions.
If you don’t know what version of Fire TV you have, check the device’s packaging or the document (i.e., the User Guide) included in the package. One last thing: for optimum result, the remote you want to reset should be within 10 feet of the Fire TV.
Reset Fire TV Remote
If you have the Basic Edition of the Fire TV or Fire TV Stick, the remote should look like the one in the image below. Here’s how to reset the remote:
- Press and hold the Home button.
- Without releasing the Home button, press the Menu button three times.
- Release the Home button and press the Menu button nine times.
- Remove the remote’s batteries and unplug your Fire TV Stick from the power source.
- Wait for at least a minute, reinsert the batteries in the remote, and plug the Fire TV Stick back to the power outlet.
- When the Fire TV Stick boots to the home screen, hold the Home button on the remote for 40 seconds.
- Release the Home button and wait for about a minute to complete the reset process.
Reset Alexa Voice Remote 1st Gen
This is the remote that ships with the 1st generation of the Fire TV Stick. It lacks the power, mute, and volume buttons. Follow the steps below to reset this Fire TV remote.
- First, you’ll need to unplug your Fire TV Stick from the power outlet and wait for at least a minute (60 seconds) before you can reset the remote.
- Press and hold the Left button and the Menu button simultaneously for at least 12 seconds.
- Release both buttons and wait for at least 5 seconds.
- Remove the remote’s batteries.
- Plug your Fire TV Stick back into the power outlet and wait for it to get powered on. That’ll take at least a minute.
- Now put the batteries back in the remote and press the Home button.
You’ve successfully reset the remote of your Fire TV Stick (1st Generation).
Reset Alexa Voice Remote (2nd Gen)
The remote of the second-generation Fire TV is the first to ship with a dedicated power button, volume buttons, and mute button. If you have this remote, here’s how to restore it to factory default.
- Unplug the Fire TV Stick from the power outlet.
- Press and hold the Menu, Left, and Back buttons together for 10-15 seconds.
- Release all three buttons and wait for at least 5 seconds.
- Remove the remote’s batteries and plug the Fire TV Stick back to the power outlet.
- Wait for the Fire TV Stick to boot to the home screen (this takes about a minute or more) and reinsert the batteries in the remote.
- Finally, press the Home button and check if your Fire TV Stick detects the remote.
Reset Voice Remote with Amazon Alexa (3rd Generation)
This is currently the most sophisticated Fire TV remote. It comes with a refined Alexa button, a “Guide” button, and preset app shortcuts. Resetting this remote follows the same steps as resetting the 2nd Gen Fire TV Stick.
Make sure the remote is within 10 feet of your FIre TV Stick and follow the steps below.
- Unplug the Fire TV Stick from the power outlet.
- Press and hold the following button for 10 seconds: Menu, Left, and Back buttons.
- Release all three buttons, wait for at least 5 seconds, and remove the remote’s batteries.
- Plug the Fire TV Stick back to a power outlet and put the batteries back in the remote.
- Press the Home button on the remote to complete the process.
Reset Amazon Voice Remote Lite
This is the streamlined version of the Alexa remote that ships with the Fire TV Stick Lite. To reset this remote, unplug the Fire TV Stick Lite from its power source and follow the steps below.
- Press and hold the Menu, Back, and Left buttons on the remote for 12-15 seconds.
- Release all three buttons, wait 5 seconds, and remove the remote’s batteries.
- Plug the Fire TV back to a power outlet and wait for a minute or more.
- Put the batteries back in the remote and press the Home button to complete the reset.
Fire TV Remote Still Doesn’t Work? Try These
Your Fire TV remote will occasionally malfunction if the batteries are weak. If performing a reset doesn’t fix the problem, replace the Fire TV remote batteries with a new pair of AAA alkaline batteries.
Physical damage is another cause of remote malfunction and pairing issues. Frequently dropping your Fire TV remote will damage it, so will exposure to liquid. If the remote still doesn’t work correctly after replacing the batteries, you might have to purchase a replacement Fire TV remote.
