在拥有Sony PS4 控制台(Sony PS4 console)的某个时候，您可能会遇到控制器无法工作的不幸情况。尽管DualShock 4控制器因其高质量的功能和耐用性而备受推崇，但事情总是会出错。
可能会出现控制器无响应、一个或几个按钮没有按应执行的操作或许多其他问题的情况。在这些情况下，一个很好的解决方法是重置您的控制器。
有几种方法可以重置PS4控制器，具体取决于您是否有第二个控制器。这两种方法都很容易完成。
通过PS4重置控制器(Controller)
这种重置PS4控制器的方法基本上是将控制器断开并重新连接到PS4。在许多情况下，这可以解决DualShock 4控制器问题。唯一的条件是您需要手边有另一个控制器来操作控制台。
如果您没有其他控制器，则下一种方法仍允许您重置一个。如果这样做，您可以采取以下步骤：
- 在 PS4 的主菜单中，前往Settings > Devices > Bluetooth Devices。
- 您将看到所有已连接或连接到PS4的控制器。您应该在正在使用的控制器旁边看到一个绿点，而控制器上的一个灰色点则不起作用。
- 选择非活动控制器，然后按您正在使用的控制器上的选项按钮。(Options)然后选择忘记设备(Forget Device)。
- 按住PS4按钮直到出现快速菜单(Quick Menu)来关闭PS4。
- 当PS4关闭时，通过USB数据线将不活动的那一台连接到PS4。然后，再次打开你的PS4。
- 按下(Press)USB 连接控制器上的PlayStation按钮，它应该与PS4配对。当灯条变为蓝色时，您将知道它已连接。
使用硬重置按钮重置 PS4 控制器(Reset a PS4 Controller with the Hard Reset Button)
除了重新连接控制器外，它们上还有一个隐藏的重置( Reset)按钮，您可以使用它来进行更多的硬重置。硬重置可将控制器恢复为其默认出厂设置，就像它从包装盒中取出时一样。你只需要一个像回形针或小螺丝刀这样的小工具就可以做到这一点。
在开始之前，您需要关闭并拔下PS4，以免它意外干扰控制器。然后按照以下步骤操作：
- 您可以在控制器背面的 L2 肩部按钮附近 找到重置按钮。(Reset)
- 使用您的工具，将其插入小孔中，然后按下重置按钮 3-5 秒。
- 通过USB线将控制器连接到PS4 。然后再次插入控制台并重新打开。
- 按下控制器上的PlayStation按钮。灯条应变为蓝色，表示它已与PS4配对。
如果已配对，您应该能够将其从USB中移除并再次正常使用。如果没有，您仍然可以尝试其他一些选项来解决控制器的问题。
更多解决PS4 控制器故障的方法(PS4 Controller)
如果重新连接或重新启动控制器不起作用，还有更多选项供您解决 PS4 问题(troubleshoot PS4 issues)。
USB 数据线(USB Cables)
检查您的USB电缆和端口。使用不同的USB电缆插入控制器，或尝试控制台上的其他USB端口。(USB)为了确保PlayStation控制台本身不是问题，如果可以的话，您还应该尝试将其连接到不同的PS4，或者将 PS4 控制器连接到 PC(connect the PS4 controller to a PC)。
确保已充电(Make Sure It’s Charged)
检查控制器上的电量，以确保它具有可运行的电池电量。为此，请按住控制器上的PlayStation 按钮以调出(PlayStation button)快速菜单(Quick Menu)。在底部，您应该会看到一个控制器图标，旁边有电池电量。如果电池电量低，这可能会导致连接问题。
通过USB将控制器连接到PS4以对其进行充电。您应该会看到灯条在充电时变为橙色。
它可能是你的 Wi-Fi(It Could Be Your Wi-Fi)
有时，Wi-Fi 会导致控制器连接问题。要检查这是否是问题所在，请先将 Wi-Fi 路由器从电源上拔下，然后再使用“重置(Reset)”按钮重置控制器。
重置PS4控制器后，不要重新打开Wi-Fi，而是检查控制器指示灯的颜色。如果在路由器关闭时它变成蓝色，那么您应该联系您的Internet 服务提供商(Internet Service Provider)。您可以请求不同的广播频道，一旦更改，您应该可以在打开Wi-Fi的情况下使用控制器。
如果控制器的灯条仍然是白色的，则可能是PS4或控制器的问题。
你的 PS4 控制器现在工作了吗？(Is Your PS4 Controller Working Now?)
如果您尝试了所有这些可能性，但控制器仍然无法连接，您最好的办法是将其发送给Sony让他们修复它。如果您的 PlayStation 仍在一年保修期内，并且您仍有PS4的购买(Purchase)证明(Proof)，您可以这样做。
如果您认为这是最适合您的选择，请前往 PlayStation 的修复和替换(Fix & Replace)页面输入您的信息。然后你可以把你的控制器寄过来，他们会为你修理或更换它。
如果您的PS4不在保修期内，您可以在(PS4)亚马逊(Amazon)或商店 以 60 美元左右的价格购买一台新的。
How to Reset a PS4 Controller
At some point while owning a Sony PS4 console, you may come across an unfortunate circumstance where your controller doesn’t work. Although the DualShock 4 controllers are highly revered for their high-quality functioning and durability, things can always go wrong.
There could be situations where the controller becomes unresponsive, one or a few of the buttons aren’t doing what they should, or a number of other issues. In these cases, a good fix to try is to reset your controller.
There are a couple ways you can reset a PS4 controller, depending on if you have a second controller or not. Both methods are pretty simple to accomplish.
Reset the Controller Through the PS4
This method to reset a PS4 controller is basically disconnecting and reconnecting your controller to the PS4. In many cases this can fix DualShock 4 controller issues. The only condition is that you need to have another controller handy to operate the console.
If you don’t have another controller, the next method will still allow you to reset one. If you do, here are the steps you can take:
- In your PS4’s main menu, go to Settings > Devices > Bluetooth Devices.
- You will see all controllers that have been or are connected to your PS4. You should see a green dot next to the controller you’re using, and a grey one on the controller that doesn’t work.
- Select the inactive controller and press the Options button on the controller you’re using. Then select Forget Device.
- Turn off your PS4 by holding down the PS4 button until the Quick Menu appears.
- When the PS4 is off, connect the inactive one to the PS4 via USB cable. Then, turn on your PS4 again.
- Press the PlayStation button on the USB-connected controller and it should pair to the PS4. You’ll know it’s connected when the light bar turns blue.
Reset a PS4 Controller with the Hard Reset Button
Besides reconnecting the controller, there is also a hidden Reset button on them that you can use to do more of a hard resett. A hard reset reverts the controller to its default factory settings just as when it came out from the box. You’ll just need a small tool like a paperclip or small screwdriver to do this.
Before starting, you’ll want to shut down and unplug your PS4 so it doesn’t accidentally interfere with the controller. Then follow these steps:
- You can find the Reset button on the back of your controller, near the L2 shoulder button.
- Using your tool, insert it into the small hole and press down the reset button for 3-5 seconds.
- Connect the controller to the PS4 via USB cable. Then plug in the console again and turn it back on.
- Press the PlayStation button on your controller. The light bar should turn blue, indicating it has paired to the PS4.
If it has paired, you should be able to remove it from the USB and use it normally again. If not, there are still some other options you could try in order to fix your controller’s issue.
More Ways to Troubleshoot Your PS4 Controller
If reconnecting or restarting your controller isn’t working, there are still a few more options for you to troubleshoot PS4 issues.
USB Cables
Check your USB cable and ports. Plugg the controller in with a different USB cable, or try the other USB port on the console. In order to make sure the PlayStation console itself is not the issue, you should also try connecting it to a different PS4 if you can or connect the PS4 controller to a PC.
Make Sure It’s Charged
Check the charge on your controller to be sure it has the battery level to run. To do thato, hold the PlayStation button on the controller to bring up the Quick Menu. At the bottom, you should see a controller icon with the battery level besides it. If the battery level is low, this could cause connectivity issues.
Connect your controller to the PS4 via USB in order to charge it. You should see the light bar turn orange while it’s charging.
It Could Be Your Wi-Fi
Sometimes, Wi-Fi can cause controller connectivity issues. To check if this is the problem, turn off your Wi-Fi router by unplugging it from the power source before doing the controller reset with the Reset button.
After you reset the PS4 controller, don’t turn your Wi-Fi back on, but check thet color of your controller’s lights. If it turns blue while the router is off, then you should contact your Internet Service Provider. You can request a different broadcast channel, and once changed you should be able to use your controller with the Wi-Fi on.
If the controller’s light bar is still white, then it’s either an issue with the PS4 or the controller.
Is Your PS4 Controller Working Now?
If you’ve tried all these possibilities and the controller still won’t connect, your best shot is to send it to Sony to have them fix it. You can do this if your PlayStation is still covered under the one-year warranty and you still have your PS4’s Proof of Purchase.
If you feel this is the best option for you, go to PlayStation’s Fix & Replace page to enter your information. Then you can send your controller in and they will repair it or replace it for you.
If you don’t have your PS4 under warranty, you can buy a new one for around $60 on Amazon or in stores.
