如果您在使用 PS5 控制器(using your PS5 controller)时遇到问题,软重置或硬重置可以使其再次正常工作。将控制器恢复出厂(Factory)设置会将其与控制台断开连接并将其恢复为默认设置。
我们将向您展示如何将PS5控制器重置为出厂设置。此外,您还将了解解决控制台上控制器问题的其他方法。

如何“软重置”您的 PS5 DualSense 控制器
当您关闭 DualSense 控制器(turn your DualSense controller off)并重新打开时,这是一次软重置。如果您的控制器运行缓慢、无响应或死机,执行软重置可以解决问题。
按(Press)控制器上的 PS 按钮打开控制台的控制器中心。在控制中心菜单中选择控制器图标,然后选择DualSense 无线控制器(DualSense Wireless Controller)。选择关闭(Select Turn Off)以关闭控制器电源。等待(Wait)10-15 秒,然后按下 PS 按钮打开控制器。

或者,前往Settings > Accessories > General > Turn Off Accessories,然后选择您要关闭的控制器。

关闭DualSense控制器的另一种方法是按住PS5按钮至少 10 秒钟。

(Wait)LED灯熄灭后,再(LED)等待10 秒,然后再次按下 PS 按钮以打开控制器。如果您的PS5 DualSense控制器在软重置后出现故障,请执行硬重置。
硬重置 PS5 控制器
您的PS5 DualSense 控制器是否经常与(PS5 DualSense controller often disconnect)主机断开连接?它是否无法配对或连接到您的控制台?电池寿命是否突然恶化?某些组件(按钮、LED灯或扬声器)是否出现故障?(Are)执行硬重置可以解决这些重大问题。
在硬重置DualSense控制器之前关闭PlayStation 5 。按住控制台的电源按钮,直到听到两声哔声。等待(Wait)十秒钟让控制台关闭,然后再硬重置控制器。

所有DualSense(DualSense)无线控制器的背面都有一个物理重置按钮。该按钮不可见,因为它位于控制器背面的一个小孔内,位于SONY徽标旁边。
将针、SIM弹出工具、拉直的回形针或任何小工具推入孔中 3-5 秒。当您按下孔中的按钮时,您应该会听到咔嗒声。取下工具,打开 PlayStation 5,然后将控制器与主机重新配对。

(Pair PS5 DualSense Controller)使用数据线
配对 PS5 DualSense 控制器
使用随附的USB-C 数据(USB-C)线将控制器连接到PS5,然后按下控制器上的 PS 按钮。
您的控制台应立即检测到控制器。如果您的控制台无法识别控制器,请尝试使用不同的USB 数据线。(USB)如果控制器电量低,请先为其充电几分钟,然后再断开USB-C线缆。

无线配对 PS5 DualSense 控制器(Pair PS5 DualSense Controller Wirelessly)
如果您没有USB数据线,您可以无线配对DualSense控制器。您需要一个已与控制台配对的额外控制器才能执行此操作。重置控制器后,打开PS5并按照以下步骤操作。
- 选择PS5 主屏幕(PS5 Home Screen)上的齿轮图标,前往Accessories > General,然后选择蓝牙附件(Bluetooth Accessories)。

- 按住刚刚重置的控制器上的创建(Create)和 PS 按钮。这会将控制器置于无线配对模式 - 控制器开始闪烁蓝灯。

- 使用附加控制器在“找到的附件(Accessories)”部分选择新控制器。

- 在确认弹出窗口中
选择“是”以注册并将控制器与您的控制台配对。(Yes)

更新 DualSense 无线控制器(Update DualSense Wireless Controller)
更新控制器的固件可以提高其性能、修复蓝牙(Bluetooth)连接问题并解决临时故障。您可以从 PS5 的设置菜单或计算机更新控制器。
(Update DualSense Controller)从PS5 设置菜单(PS5 Settings Menu)更新 DualSense 控制器
将您的 PS5 连接到 Wi-Fi(Connect your PS5 to a Wi-Fi)或以太网(Ethernet)网络,前往Settings > Accessories > Controller(常规(General)),然后选择“无线控制器设备软件(Wireless Controller Device Software)” 。

如果您的控制器有可用的新固件版本,您的主机将下载并安装更新。否则,您将收到“已安装
最新版本的DualSense无线控制器设备软件”消息。(DualSense)
(Update DualSense Controller)从PS5 设置菜单(PS5 Settings Menu)更新 DualSense 控制器
SONY有一个专门的应用程序,用于在64 位 Windows PC上更新(64-bit Windows PC)DualSense无线控制器。如果您的控制器未与PS5主机配对,请从您的计算机更新其固件。将您的 PC 连接到互联网并按照以下步骤操作。
- 在 Windows PC 上下载并安装适用于 DualSense 无线控制器(Firmware updater for DualSense wireless controller)应用程序的固件更新程序。

- 启动应用程序并使用USB -C 电缆
将DualSense控制器连接到 PC 的USB端口。(USB)

- 该应用程序应立即更新您的PS5 DualSense无线控制器。

更新您的 PlayStation 5
如果您的控制器在恢复出厂设置后出现故障,请
更新您的PlayStation 5软件。(PlayStation 5)
转到Settings > System > System Software > System Software Update和设置” (Settings)> Update System Software” ,然后选择“使用 Internet 更新”(Update Using Internet)。

修理(Repair)控制器(Controller)或换一个新(New One)控制器
如果硬重置和固件更新不能解决问题,则您的控制器可能有故障。联系 PlayStation 支持(Contact PlayStation Support)或将控制器送至PlayStation 服务维修中心(PlayStation Service Repair Center)进行维修。如果您的控制台仍在保修期内,索尼(SONY)可能会在控制器出现出厂缺陷时更换您的控制器。如果您的保修不涵盖损坏,请
从亚马逊(Amazon)或PlayStation Store购买新的DualSense 控制器。(DualSense Controller)
How to Reset Your PS5 DualSense Controller
If you hаve issues using your PS5 controller, a soft or hard reset can get it working correctly again. Factory resetting your controller disconnects it from the console and restores it to default settings.
We’ll show you how to reset the PS5 controller to factory settings. Also, you’ll learn other ways to troubleshoot controller issues on your console.

How to “Soft Reset” Your PS5 DualSense Controller
When you turn your DualSense controller off and back on, that’s a soft reset. If your controller is slow, unresponsive, or freezing, performing a soft reset can fix the issue.
Press the PS button on the controller to open the console’s controller center. Select the controller icon in the control center menu and select DualSense Wireless Controller. Select Turn Off to power off the controller. Wait 10-15 seconds and press the PS button to turn on the controller.

Alternatively, go to Settings > Accessories > General > Turn Off Accessories and select the controller you want to turn off.

Another way to turn off your DualSense controller is to press and hold the PS5 button for at least 10 seconds.

Wait another 10 seconds after the LED light turns off, and press the PS button again to turn on the controller. Perform a hard reset if your PS5 DualSense controller malfunctions after a soft reset.
Hard Reset PS5 Controller
Does your PS5 DualSense controller often disconnect from the console? Does it fail to pair or connect to your console? Is the battery life suddenly deteriorating? Are some components (buttons, LED light, or speaker) malfunctioning? Performing a hard reset can fix these significant issues.
Turn off your PlayStation 5 before hard resetting the DualSense controller. Press and hold the console’s power button until you hear two beeps. Wait ten seconds for the console to shut down before hard resetting your controller.

There’s a physical reset button on the back of all DualSense wireless controllers. The button isn’t visible because it’s inside a small hole on the back of the controller—next to the SONY logo.
Push a pin, SIM ejector tool, straightened paper clip, or any small tool into the hole for 3-5 seconds. You should hear a click when you push the button in the hole. Remove the tool, turn on your PlayStation 5, and re-pair the controller with the console.

Pair PS5 DualSense Controller Using a Cable
Connect the controller to your PS5 using the included USB-C cable and press the PS button on the controller.
Your console should detect the controller immediately. Try a different USB cable if your console doesn’t recognize the controller. If the controller is low, allow it to charge for some minutes before disconnecting the USB-C cable.

Pair PS5 DualSense Controller Wirelessly
You can pair the DualSense controller wirelessly if you don’t have a USB cable. You’ll need an additional controller already paired with the console to do this. After resetting the controller, turn on your PS5 and follow the steps below.
- Select the gear icon on your PS5 Home Screen, go to Accessories > General, and select Bluetooth Accessories.

- Press and hold the Create and PS buttons on the controller you just reset. That puts the controller in wireless pairing mode—the controller starts flashing a blue light.

- Use the additional controller to select the new controller in the “Accessories found” section.

- Select Yes on the confirmation pop-up to register and pair the controller to your console.

Update DualSense Wireless Controller
Updating your controller’s firmware can improve its performance, fix Bluetooth connectivity issues, and resolve temporary glitches. You can update the controller from your PS5’s settings menu or your computer.
Update DualSense Controller from PS5 Settings Menu
Connect your PS5 to a Wi-Fi or Ethernet network, go to Settings > Accessories > Controller (General), and select Wireless Controller Device Software.

Your console will download and install the update if a new firmware version is available for your controller. Otherwise, you’ll get a “The latest version of the DualSense wireless controller device software is already installed” message.
Update DualSense Controller from PS5 Settings Menu
SONY has a dedicated app for updating DualSense wireless controllers on a 64-bit Windows PC. If your controller doesn’t pair to the PS5 console, update its firmware from your computer. Connect your PC to the internet and follow the steps below.
- Download and install the Firmware updater for DualSense wireless controller app on your Windows PC.

- Launch the app and connect the DualSense controller to your PC’s USB port using a USB-C cable.

- The app should immediately update your PS5 DualSense wireless controller.

Update Your PlayStation 5
Update your PlayStation 5’s software if your controller malfunctions after a factory reset.
Go to Settings > System > System Software > System Software Update and Settings and > Update System Software and select Update Using Internet.

Repair the Controller or Get a New One
You likely have a faulty controller if a hard reset and firmware update doesn’t fix the issue. Contact PlayStation Support or send the controller to the PlayStation Service Repair Center for repair. If your console is still under warranty, SONY might replace your controller if it has a factory defect. Buy a new DualSense Controller from Amazon or the PlayStation Store if your warranty doesn’t cover the damage.