本教程介绍了使用“查找我的”服务在Apple和非Apple设备上跟踪和查找AirPods的不同方法。(AirPods)我们还将向您展示如何将AirPods置于“丢失模式”，以便任何找到它们的人都可以与您联系。
如果您使用AirPods Pro（第 2 代）或较新的AirPods型号，则可以分别跟踪耳塞和充电盒(track the earbuds and charging case)。Apple 的“查找我的”服务仅允许您跟踪旧(Find My)AirPods上的左右AirPods。
注意：如果您在 AirPods丢失
之前关闭(turn off Find My)已配对Apple设备（iPhone、iPad、MacBook等）上的“查找” ，则您将无法追踪您的AirPods 。
如何在您的(Your)设备
上查找AirPods
您可以在Apple(Apple)和非Apple设备上远程跟踪和查找AirPods。本部分介绍在 iPhone、iPad、Mac、Android和Windows设备上跟踪Apple AirPods 的(Apple AirPods)步骤。
(Track AirPods)在 iPhone/iPad 上的
“查找”(Find My)中跟踪 AirPods
- 打开iPhone 或 iPad 上的“查找我的(Find My)”应用，打开“设备”(Devices)选项卡，然后在“设备(Devices)”部分中选择您的 AirPods。
如果您有AirPods Pro（第 2 代），则可以单独跟踪AirPods和充电盒。“查找”还会告诉您AirPods是在充电盒内还是在充电盒外。
- 选择您的 AirPods 或充电盒以查看其位置。
- 请查看(Look)AirPods名称下方，了解其确切位置。
如果您的 AirPods 在附近，请点按“播放声音”(Play Sound)以使耳塞播放声音，以便您可以快速找到它们。您还可以选择“查找”(Find)来获取 AirPods 所在位置的指导。
如果丢失的 AirPods 距离较远，请选择“路线”以获取从(Directions)Apple 地图(Apple Maps)中您当前位置前往 AirPods 的路线。
在 Mac 上的“查找”中跟踪 AirPods
您可以在与 AirPods连接到同一Apple ID 的任何(Apple ID)Mac电脑上跟踪您的 AirPods 。请按照以下步骤在Mac上追踪丢失或丢失的 AirPods 。
- 在Mac(Mac)上打开“查找我的”(Find My)应用，然后在侧边栏的
“设备(Devices)”选项卡中选择您的 AirPods 。
- 选择地图上
AirPods （或充电盒）旁边的信息图标。(Info)
- 检查(Check)AirPods名称下方的当前或最后位置。
您可以让“查找我的”在丢失的(Find My)AirPods上播放声音，或选择“路线”以获取前往其最后已知位置的路线。如果收听设备在线，
“查找”(Find My)会显示AirPods的当前位置。(AirPods)
注意：充电时、在充电盒外或在Apple产品范围内时，AirPods 会被标记为“在线”。
如何在Windows或Android设备上追踪(Devices)AirPods
Apple没有适用于Windows和Android设备的(Android)“查找我的(Find My)”应用程序。不过，您可以使用 iCloud查找(Find)设备(Devices)Web 工具在 Android(track your AirPods on Android)、Windows 和非 Apple 设备上跟踪您的 AirPods。
- 在Android(Android)设备上的任何网络浏览器中访问www.icloud.com/find/并提供您的Apple ID帐户凭据。
- 选择“所有(All) 设备”(Devices)下拉选项，然后在设备列表中选择您的 AirPods。
- 您将在地图上找到您的AirPods位置。(AirPods)如果您的AirPods在附近，请选择“播放声音”(Play Sound)以使耳塞或充电盒播放逐渐增强的声音。您还可以通过选择“刷新”图标来更新/刷新(Refresh)AirPods的位置。
“找不到位置”或“离线”是什么意思？
您是否在“查找我的(Find My)”中的 AirPods 下方看到“未找到位置”或“离线”消息？这意味着“查找我的”网络(Find My network)无法检测到 AirPods 的确切位置。当您的 AirPods 超出范围或电池没电时，就会发生这种情况。
您也许能够获取前往上次连接位置的路线，但“查找”(Find My)无法显示离线AirPods的确切位置。
如果有人找到您的AirPods并为其充电，您会在Apple设备上收到一条通知，告知您AirPods已恢复在线状态。只有这样你才能追踪AirPods。
如果您的设备上的“查找我的(Find My)”网络禁用了位置服务，您的 AirPods 也可能会显示为离线。请参阅我们有关修复“查找我的”未找到位置”问题(fixing Find My “No location found” issues)的教程，了解如何在线获取您的AirPods位置。
将 AirPods 置于丢失模式
(Mark)如果您的 AirPods 处于离线状态并且您无法跟踪或定位它们，请将其标记为丢失。通过打开“丢失模式”(Lost Mode)，Apple可以让您与找到您 AirPods 的人分享您的联系信息（电话号码或电子邮件地址），以便他们可以与您联系。
如果使用 iPhone 的人找到您的 AirPods，他们会在设备上收到您的消息。当 AirPods 在线或被发现时，
您还会收到通知（在您的Apple设备上）。(Apple)
注意：您只能在Apple设备（iPhone、iPad、iPod touch、Apple Watch或Mac）上将(Mac)AirPods标记为丢失。此外，只有AirPods（第 3 代）、AirPods Pro（第 1 代和第 2 代）、AirPods Max和较新的AirPods型号支持丢失模式(Mode)。
如何在 iPhone 或 iPad 上
启用或禁用丢失模式(Mode)
请按照以下步骤将丢失或遗失的 AirPods在 iOS 或 iPadOS 设备上
置于丢失模式。(Lost Mode)
- 打开iPhone 或 iPad 上的“查找我的”应用，然后在(Find My)“设备”(Devices)选项卡中选择您的 AirPods。
- (Scroll)向下滚动AirPods菜单，在“标记(Mark)为丢失”部分中选择激活(Activate)，然后选择继续(Continue)以继续。
- (Enter)在对话框中输入电话号码，然后点击右上角的下一步。(Next)如果您希望通过电子邮件与您联系，
请选择使用电子邮件地址。(Select Use)
- 查看您的联系信息，然后选择右上角的“激活”以打开(Activate)“丢失模式”(Lost Mode)。
当您将 AirPods 置于丢失模式(Lost Mode)时，其旁边会出现一个锁定图标。当您找到 AirPods 时，请关闭“丢失模式”(Lost Mode)（请参阅下一步）。
- 在“查找我的(Find My)”应用中选择您的 AirPods ，然后在“标记(Mark)为丢失”部分
中选择“已激活” 。(Activated)
- 点击“关闭丢失模式”(Tap Turn Off Lost Mode) ，然后在弹出窗口中选择“关闭”以停用(Turn Off)“丢失模式”(Lost Mode)。
如何在 macOS 设备上
启用或禁用丢失模式(Mode)
- 打开“查找我的(Find My)”应用，然后在侧边栏的
“设备”(Devices)选项卡中选择您的 AirPods 。
- 选择地图上 AirPods 旁边的
信息图标。(Info)
- 在“标记(Mark)为丢失”部分中选择激活(Activate)。
- 接下来，选择继续以继续。
- 在对话框中输入您的电话号码，然后选择右上角的“下一步” 。(Next)选择使用(Select Use)电子邮件地址来提交您的电子邮件地址作为您的联系信息。
- 查看联系信息和丢失消息(Lost Message)，然后选择“激活”(Activate)将您的 AirPods 标记为丢失。
- (Deactivate Lost Mode)当您找到或取回AirPods时，(AirPods)请停用丢失模式。在“查找我的(Find My)”应用中打开AirPods菜单，然后在“标记(Mark)为丢失”部分中选择“已激活”(Activated)。
- 选择关闭丢失模式(Turn Off Lost Mode)按钮。
- (Select Turn Off)在弹出窗口中选择“关闭”以禁用“丢失模式”(Lost Mode)。
(Mark AirPods)在Apple Watch上将(Apple Watch)AirPods 标记为丢失
打开“查找(Find) 设备”(Devices)应用，然后在设备列表中选择您的AirPods 。向下滚动(Scroll)AirPods菜单，选择“丢失模式”(Lost Mode)，然后打开“丢失模式”(Lost Mode)。
注意：如果您在 AirPods 丢失之前在设置中禁用了
“查找我的(Find My)网络”，则您无法将 AirPods 标记为丢失。
如果您有 AirPods，请前往 iPhone 或 iPad 的蓝牙(Bluetooth)设置，检查它们是否已在“查找我的”(Find My)网络上注册。
佩戴您的 AirPods，打开“设置”(Settings)应用，点击您的 AirPods 名称，向下滚动菜单，然后打开“查找(Find)我的网络”。
联系苹果支持
如果您无法追踪或找到丢失的AirPods或AirPods充电盒，请前往附近的 Apple Store 零售店或通过电话联系 Apple 支持(contact Apple Support over the phone)。Apple支持(Apple Support)代表将要求您提供AirPods序列号，因此请确保您手头有该信息。
检查 AirPods 包装上的序列号。或者，打开 iPhone/iPad “设置”(Settings)应用，选择“蓝牙”(Bluetooth)，然后点击AirPods 旁边的
“信息”图标。(Info)
您的 AirPods 序列号、型号和其他信息位于“关于”部分。
(Apple)即使您有AppleCare ， Apple也不会免费更换丢失或遗失的AirPods。您将获得更换单个或一对AirPods(AirPods)或充电盒的估价。如果您有AppleCare，则需要支付（更便宜的）意外费用来更换丢失的AirPods。
在任何设备上查找您的 AirPods
Apple 的“查找我的”(Find My)应用程序最适合跟踪您的 AirPods。该应用程序比iCloud 网站上
基于网络的“查找我的”具有更多特性和功能。(Find My)
如果您使用 iPhone、iPad、iPod touch 或Mac，Apple建议您在跟踪 AirPods 之前更新设备的操作系统。
How to Track and Find Your Lost AirPods
This tutorial covers different ways to track and find your AirPods on Applе and non-Apple devices using the “Find My” service. Wе’ll also ѕhow you hоw tо pυt AirPods in “Lost Mode” so whoever finds them can contact you.
If you use the AirPods Pro (2nd generation) or newer AirPods models, you can track the earbuds and charging case separately. Apple’s Find My service only lets you track the left and right AirPods on older AirPods generation.
Note: You can’t track your AirPods if you turn off Find My on a paired Apple device (iPhone, iPad, MacBook, etc.) before the AirPods go missing.
How to Find AirPods on Your Devices
You can remotely track and find AirPods on Apple and non-Apple devices. This section cover steps for tracking Apple AirPods on iPhone, iPad, Mac, Android, and Windows devices.
Track AirPods in Find My on iPhone/iPad
- Open the Find My app on your iPhone or iPad, open the Devices tab, and select your AirPods in the “Devices” section.
If you have the AirPods Pro (2nd generation), you can track the AirPods and charging case individually. Find My also tells you if your AirPods are in or outside the charging case.
- Select your AirPods or charging case to see its location.
- Look below the AirPods name for its exact location.
If your AirPods are nearby, tap Play Sound to have the earbuds play a sound so you can quickly locate them. You can also select Find to get guidance to the location of your AirPods.
If the missing AirPods are far away, select Directions to get directions to your AirPods from your current location in Apple Maps.
Track AirPods in Find My on Mac
You can track your AirPods on any Mac computer connected to the same Apple ID as your AirPods. Follow the steps below to track your lost or missing AirPods on your Mac.
- Open the Find My app on your Mac and select your AirPods in the “Devices” tab on the sidebar.
- Select the Info icon next to the AirPods (or charging case) on the map.
- Check below the AirPods name for its current or last location.
You can have Find My play sounds on the missing AirPods or select Directions to get directions to its last known location. Find My displays your AirPods’ current location if listening devices are online.
Note: AirPods are tagged as “online” when charged, outside the charging case, or within range of your Apple products.
How to Track AirPods on Windows or Android Devices
Apple doesn’t have a Find My app for Windows and Android devices. However, you can use the iCloud Find Devices web tool to track your AirPods on Android, Windows, and non-Apple devices.
- Visit www.icloud.com/find/ in any web browser on your Android device and provide your Apple ID account credentials.
- Select the All Devices drop-down option and select your AirPods on the list of devices.
- You’ll find your AirPods location on the map. If your AirPods are nearby, select Play Sound to make the earbuds or charging case play a gradually increasing sound. You can also update/refresh your AirPods’ location by choosing the Refresh icon.
What Does “No Location Found” or “Offline” Mean?
Do you see a “No location found” or “Offline” message below your AirPods in Find My? That means the Find My network can’t detect the AirPods’ exact location. This happens when your AirPods are out-of-range or have dead batteries.
You might be able to get directions to the location where they were last connected, but Find My can’t display the exact location of offline AirPods.
If someone finds your AirPods and charges them, you’ll get a notification on your Apple devices that your AirPods are back online. Only then can you track the AirPods.
Your AirPods may also appear offline if location services are disabled for the Find My network on your devices. Refer to our tutorial on fixing Find My “No location found” issues to learn how to get your AirPods location online.
Put Your AirPods in Lost Mode
Mark your AirPods as lost if they’re offline and you can’t track or locate them. By turning on Lost Mode, Apple lets you share your contact information (phone number or email address) with whoever finds your AirPods so they can contact you.
If someone using an iPhone finds your AirPods, they’ll get your message on their device. You’ll also receive a notification (on your Apple devices) when the AirPods are online or found.
Note: You can only mark AirPods as lost on Apple devices—iPhone, iPad, iPod touch, Apple Watch, or Mac. Also, only the AirPods (3rd generation), AirPods Pro (1st and 2nd generation), AirPods Max, and newer AirPods models support Lost Mode.
How to Enable or Disable Lost Mode on iPhone or iPad
Follow the steps below to put your missing or lost AirPods in Lost Mode on your iOS or iPadOS device.
- Open the Find My app on your iPhone or iPad and select your AirPods in the Devices tab.
- Scroll down the AirPods menu, select Activate in the “Mark As Lost” section, and select Continue to proceed.
- Enter the phone number in the dialog box and tap Next in the top-right corner. Select Use an email address if you want to be contacted by email instead.
- Review your contact information and select Activate in the top-right corner to turn on Lost Mode.
A lock icon appears next to your AirPods when you put it in Lost Mode. Turn off Lost Mode (see the next step) when you find your AirPods.
- Select your AirPods in the Find My app and select Activated in the “Mark As Lost” section.
- Tap Turn Off Lost Mode and select Turn Off on the pop-up to deactivate Lost Mode.
How to Enable or Disable Lost Mode on macOS Devices
- Open the Find My app and select your AirPods in the Devices tab on the sidebar.
- Select the Info icon next to your AirPods on the map.
- Select Activate in the “Mark As Lost” section.
- Next, select Continue to proceed.
- Type your phone number in the dialog box and select Next in the top-right corner. Select Use an email address to submit your email address as your contact info instead.
- Review the contact information and Lost Message and select Activate to mark your AirPods as lost.
- Deactivate Lost Mode when you find or retrieve your AirPods. Open the AirPods menu in the Find My app and select Activated in the “Mark As Lost” section.
- Select the Turn Off Lost Mode button.
- Select Turn Off on the pop-up to disable Lost Mode.
Mark AirPods as Lost on Apple Watch
Open the Find Devices app and select your AirPods on the list of devices. Scroll down the AirPods menu, select Lost Mode, and toggle on Lost Mode.
Note: You can’t mark your AirPods as lost if Find My network is disabled in your AirPods settings before they went missing.
If you have your AirPods, head to your iPhone or iPad’s Bluetooth settings to check if they’re registered on the Find My network.
Wear your AirPods, open the Settings app, tap your AirPods name, scroll down the menu, and toggle on Find my network.
Contact Apple Support
Head to a nearby Apple Store or contact Apple Support over the phone if you can’t track or find your missing AirPods or AirPods case. The Apple Support representative will request your AirPods serial number, so ensure you have that information handy.
Check your AirPods packaging for its serial number. Alternatively, open your iPhone/iPad Settings app, select Bluetooth, and tap the Info icon next to your AirPods.
Your AirPods serial number, model number, and other information are in the “About” section.
Apple won’t replace your missing or lost AirPods for free, even if you have AppleCare. You’ll get an estimate to replace a single or pair of AirPods or the charging case. If you have AppleCare, you’ll pay a (cheaper) incident fee to replace your missing AirPods.
Find Your AirPods on Any Device
Apple’s Find My app is best for tracking your AirPods. The app has more features and functionalities than the web-based Find My on the iCloud website.
If you use an iPhone, iPad, iPod touch, or Mac, Apple recommends updating your device’s operating system before tracking your AirPods.
