在 Apple 的流媒体设备上，您可以使用Siri做很多事情。同样，如果Siri 无法(Siri isn’t working)在您的Apple TV 上运行，您将无法做很多事情。本文将展示当Siri无法识别或响应Apple TV 上的语音命令时该怎么做。
首先，请确保您以正确的方式激活Siri 。按住Apple TV Remote（或Siri Remote ）上的(Siri Remote)Siri按钮（带有麦克风图标），让Siri执行操作，然后松开Siri按钮。按下Siri按钮一次或间歇性不会激活Siri。
如果Siri(Siri)不工作并且在您按住Siri按钮时不响应语音命令，请尝试以下故障排除步骤。
1. 启用 Siri
首先(First)要做的事：确保在您的设备上启用了Siri 。默认情况下， Apple(Apple) TV上未启用虚拟助手。在设置Apple TV 时或从 tvOS 设置菜单中，您必须手动激活Siri 。
- 打开设置(Settings)应用程序并选择常规(General)。
- 将Siri设置为开(On)。
(Toggle)如果虚拟助手在被激活后仍无法工作，请关闭 Siri(Siri)并将其重新打开。如果Siri显示为灰色，那是因为您的Apple ID或 iTunes 帐户设置为不受支持的国家/地区。然后，跳转到方法 #5 以了解如何将Siri恢复到您的Apple TV。
2.更改 Apple(Change Apple) TV语言(Language)和地区(Region)
(Siri)如果您的口语与Siri(Siri)设置中的语言不匹配，Siri可能无法响应语音命令。前往 tvOS 设置并配置Siri以识别您说的语言。
- 在选择General上打开 Apple TV设置(Settings)应用程序。
- 滚动到“Siri”部分并选择语言(Language)。
- 滚动(Scroll)列表并选择您喜欢的Apple TV 语言。这也将兼作 Siri 的语言。
您会在页面上找到几种英语变体。(English)选择您可以流利使用的变体或您所在地区常用的变体。
3.启用听写
Siri听写功能可让您使用语音在搜索框和文本输入字段中听写文本。这比使用屏幕键盘输入文本要快得多。如果按住Apple TV Remote上的麦克风按钮时(Remote)Siri听写不起作用，请在键盘设置中启用系统范围听写。
- 打开设置(Settings)应用程序并选择常规(General)。
- 滚动到“键盘和听写”部分并将听写(Dictation)设置为开(On)。
4. 为您的遥控器充电
如果电池电量低或电量耗尽，您的Siri Remote可能会出现故障。(Siri Remote)检查遥控器的电池电量并确保其电量至少为 50%。
转到设置(Settings)>遥控器和设备(Remotes and Devices)>遥控器(Remote)并检查电池电量(Battery Level)行。
使用Apple(Apple)认证的避雷线和电源适配器为Apple TV Siri Remote充电至少 30 分钟。还有一件事：确保您的Apple TV 和Siri Remote之间没有干扰。移除阻碍(Remove)Apple TV 和Siri Remote的物体、电子设备和电器。
5. 更改您的 Apple ID 区域
(Siri)并非所有国家和地区都支持Apple TV上的Siri 。目前，虚拟助手仅在连接到以下国家的Apple ID或 iTunes 帐户的(Apple ID)Apple TV HD和Apple TV 4K上可用：(Apple TV 4K)
奥地利(Austria)、澳大利亚(Australia)、巴西(Brazil)、加拿大(Canada)、法国(France)、德国(Germany)、香港(Hong Kong)、韩国(Korea)、印度(India)、爱尔兰(Ireland)、意大利(Italy)、日本(Japan)、墨西哥(Mexico)、荷兰(Netherlands)、新西兰(New Zealand)、挪威(Norway)、西班牙(Spain)、瑞典(Sweden)、台湾(Taiwan)、英国(United Kingdom)和美国(United) 。_(States)
如果您的帐户所在地区设置在这些国家/地区之外，您将无法在Apple TV 上激活或使用(Apple)Siri 。
注意：(Note:)您必须先取消所有有效的 Apple 订阅(cancel all active Apple subscriptions)，然后才能将您的Apple ID切换到其他地区。在更改您的 Apple ID 国家/地区之前，(factors to consider before changing your Apple ID country)请查看其他要考虑的因素。
Change Apple ID Country on iPhone/iPad
打开设置(Settings)应用程序并按照以下步骤操作：
- 选择您的Apple ID名称。
- 选择媒体和购买(Media & Purchases)，然后选择查看帐户(View Account)。
- 选择Country/Region，然后按照下一页上的提示切换您的Apple ID国家/地区。
在 PC 或 Web 上更改 Apple ID 国家/地区(Change Apple ID Country on PC or Web)
访问浏览器上的Apple ID页面，登录您的帐户，然后按照以下步骤操作：
- 前往侧边栏上的个人信息(Personal Information)部分，然后选择Country/Region。
- 选择Change country / region。
- 在“付款方式”页面上，选择Country / Region下拉菜单，然后选择您要在Siri和其他Apple 服务(Services)中使用的国家/地区。
- 输入您的付款信息、送货地址、帐单地址，然后选择页面底部的更新以继续。(Update)
在 Mac 上更改 Apple ID 国家(Change Apple ID Country on Mac)
如果您有Mac笔记本电脑和台式机，您可以从App Store更改您的Apple ID国家/地区。
- 打开 App Store 并在左下角选择您的帐户名称。(account name)
- 选择查看信息(View Information)。
- 在提供的框中输入(Enter)您的Apple ID凭据，然后选择登录(Sign In)。
- 滚动到“国家/地区”行并选择更改国家或地区(Change Country or Region)。
6.重启你的苹果电视
Siri无法正常工作的问题可能是由于系统临时故障所致。重新启动Apple TV 将刷新操作系统，并有望让Siri再次工作。更改您的Apple ID(Apple ID)国家/地区后，还建议重新启动设备。
转到设置(Settings)>系统(System)，然后选择重新启动(Restart)。
注意：如果您拥有第一代Siri Remote，请同时按住菜单(Menu)和电视(TV)按钮，直到Apple TV 状态指示灯快速闪烁。如果您有第二代Siri Remote，请按住返回(Back)和电视(TV)按钮。当Apple(Apple) TV 上的状态指示灯开始快速闪烁时，松开(Release)这两个按钮。
更好的是，将(Better)Apple TV 从电源上拔下，等待 6-10 秒，然后重新插入。
7. 更新您的 Apple TV
在Apple TV上安装最新的 tvOS 更新(latest tvOS updates)将添加新功能并修复性能问题。例如，tvOS 15在香港(Hong Kong)、意大利(Italy)、印度(India)和台湾为(Taiwan)Siri添加了新语言。同样，tvOS 15.1.1 在(Likewise)韩国(South Korea)推出了对Siri（Apple TV和Apple TV应用程序）的支持。
前往“设置”(Settings) > “系统(System)” > “软件更新”(Software Update)，然后选择“更新软件(Update Software)”以安装适用于Apple TV 的任何更新。这可能只是Apple(Apple) TV上 Siri 无响应或不可用的解决方案。
8. 重置苹果电视
如果在重新启动和更新Apple(Apple) TV后Siri仍然无法工作，请考虑将此故障排除步骤作为最后的手段。如果您的Apple TV 已连接到互联网，最好在恢复出厂设置过程中更新其软件。
转到设置(Settings)>系统(System)>重置(Reset)，然后在确认页面上选择重置。(Reset)
9. 购买替换遥控器
这里的问题可能是遥控器(faulty remote)有问题。尽管Apple TV Siri Remote很坚固，但过于频繁地跌落或将其浸入液体中都会对其造成损坏。此外，如果Siri Remote中的双麦克风（其中一个）出现故障， (Siri Remote)Siri将无法工作。
如果某些（或全部）按钮偶尔出现故障或根本不起作用，您的Siri Remote可能会损坏。(Siri Remote)新的Siri Remote在(Siri Remote)Apple 官方商店(Apple’s official store)售价 59 美元。
联系 Apple 支持
在购买新的Siri Remote之前，请联系 Apple 支持(contact Apple Support)或访问授权的Apple 服务中心(Apple Service Center)，检查您的Apple TV 和Siri Remote是否存在硬件损坏或出厂缺陷。
Siri Not Working on Apple TV? 9 Ways to Fix
There’s a lоt yoυ can do with Siri on Apple’s streaming devices. Similarly, there’s a lot you сan’t do if Siri isn’t working on your Apple TV. The article will show what to do when Siri fails to recognize or respond to voice commands on Apple TV.
Before anything, make sure you’re activating Siri the correct way. Press and hold the Siri button (with a microphone icon) on your Apple TV Remote (or Siri Remote), ask Siri to perform an action, and release the Siri button. Pressing the Siri button once or intermittently won’t activate Siri.
Try the troubleshooting steps below if Siri is not working and won’t respond to voice commands when you press and hold the Siri button.
1. Enable Siri
First things first: ensure Siri is enabled on your device. The virtual assistant isn’t enabled by default on Apple TV. You have to manually activate Siri when setting up your Apple TV or from the tvOS settings menu.
- Open the Settings app and select General.
- Set Siri to On.
Toggle off Siri and turn it back on if the virtual assistant isn’t working despite being activated. If Siri is greyed out, that’s because your Apple ID or iTunes account is set to an unsupported country. Then, jump to method #5 to learn how to restore Siri to your Apple TV.
2. Change Apple TV Language and Region
Siri may fail to respond to voice commands if your spoken language doesn’t match the language in the Siri settings. Head to the tvOS settings and configure Siri to recognize the language you speak.
- Open the Apple TV Settings app on select General.
- Scroll to the “Siri” section and select Language.
- Scroll through the list and select your preferred Apple TV language. This will also double as Siri’s language.
You’ll find several variations of English on the page. Select the variant you can speak fluently or one that’s commonly spoken in your region.
3. Enable Dictation
Siri dictation lets you dictate texts in search boxes and text entry fields using your voice. That’s a lot faster than entering text using the on-screen keyboard. If Siri dictation doesn’t work when you hold the microphone button on your Apple TV Remote, enable system-wide dictation in the keyboard settings.
- Open the Settings app and select General.
- Scroll to the “Keyboard and Dictation” section and set Dictation to On.
4. Charge Your Remote
Your Siri Remote might malfunction if the battery is low or drained. Check your remote’s battery level and make sure it holds at least 50% charge.
Go to Settings > Remotes and Devices > Remote and check the Battery Level row.
Charge your Apple TV Siri Remote for at least 30 minutes using an Apple-certified lightning cable and power adapter. One more thing: make sure there’s no interference between your Apple TV and Siri Remote. Remove objects, electronics, and appliances blocking the Apple TV and Siri Remote.
5. Change Your Apple ID Region
Siri on Apple TV isn’t supported in all countries and regions. Currently, the virtual assistant is only available on Apple TV HD and Apple TV 4K connected to an Apple ID or iTunes account from the following countries:
Austria, Australia, Brazil, Canada, France, Germany, Hong Kong, Korea, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Spain, Sweden, Taiwan, United Kingdom, and the United States.
You can’t activate or use Siri on your Apple TV if your account’s region is set outside these countries.
Note: You must cancel all active Apple subscriptions before you can switch your Apple ID to a different region. Check out other factors to consider before changing your Apple ID country.
Change Apple ID Country on iPhone/iPad
Open the Settings app and follow these steps:
- Select your Apple ID name.
- Select Media & Purchases and select View Account.
- Select Country/Region and follow the prompt on the next page to switch your Apple ID country.
Change Apple ID Country on PC or Web
Visit the Apple ID page on your browser, sign in to your account, and follow the steps below:
- Head to the Personal Information section on the sidebar and select Country/Region.
- Select Change country / region.
- On the “Payment Method” page, select the Country / Region drop-down and select the country you want to use in Siri and other Apple Services.
- Enter your payment information, shipping address, billing address, and select Update at the bottom of the page to proceed.
Change Apple ID Country on Mac
If you have a Mac laptop and desktop, you can change your Apple ID country from the App Store.
- Open the App Store and select your account name in the bottom-left corner.
- Select View Information.
- Enter your Apple ID credentials in the provided boxes and select Sign In.
- Scroll to the “Country/Region” row and select Change Country or Region.
6. Restart Your Apple TV
The problem with Siri not working could be due to a temporary system malfunction. Restarting your Apple TV will refresh the operating system and hopefully get Siri working again. A device reboot is also recommended after changing your Apple ID country.
Go to Settings > System and select Restart.
Note: If you have the first-generation Siri Remote, press and hold the Menu and TV buttons simultaneously until the Apple TV status light blinks rapidly. If you have the second-generation Siri Remote, press and hold the Back and TV buttons. Release both buttons when the status light on the Apple TV starts blinking rapidly.
Better yet, unplug the Apple TV from the power source, wait for 6-10 seconds, and plug it back in.
7. Update Your Apple TV
Installing the latest tvOS updates on your Apple TV will add new features and fix performance issues. The tvOS 15, for example, added new languages for Siri in Hong Kong, Italy, India, and Taiwan. Likewise, support for Siri (in Apple TV and Apple TV apps) in South Korea rolled out with the tvOS 15.1.1.
Go to Settings > System > Software Update and select Update Software to install any updates available for your Apple TV. That might just be the solution to Siri’s unresponsiveness or unavailability on your Apple TV.
8. Reset Apple TV
Consider this troubleshooting step a last resort if Siri still is not working after restarting and updating your Apple TV. If your Apple TV is connected to the internet, it’s best to update its software during the factory reset process.
Go to Settings > System > Reset and select Reset on the confirmation page.
9. Buy A Replacement Remote
The problem here could be a faulty remote. Although the Apple TV Siri Remote is sturdy, dropping it too often or submerging it in a liquid will damage it. Also, Siri won’t work if (either of) the dual microphones in the Siri Remote are faulty.
Your Siri Remote is likely damaged if some (or all) buttons occasionally fail or don’t work at all. A new Siri Remote costs $59 on Apple’s official store.
Contact Apple Support
Before purchasing a new Siri Remote, contact Apple Support or visit an authorized Apple Service Center to have your Apple TV and Siri Remote examined for hardware damages or factory defects.
