Siri 很有趣(Siri is fun)，而且功能丰富，可以让您在Apple设备上更轻松地完成工作。一旦你习惯了Siri，就没有回头路了。虽然语音助手相当稳定，但有时Siri 会突然停止工作(Siri suddenly stops working)。
如果Siri(Siri)无法在您的Mac台式机或笔记本电脑上运行，本教程重点介绍了十个修复方法。但首先，让我们向您介绍一些可能导致 macOS 中的Siri故障的事情。
为什么Siri 无法(Siri)在您的 Mac(Your Mac)上运行？
(Siri)由于网络连接不佳、Siri配置不正确或设备的音频输入和输出（即麦克风和扬声器）有问题，Siri可能无法在Mac上正常工作。如果Mac(Mac)上的首选项文件损坏， Siri也可能会停止工作。
导致Siri(Siri)故障的其他因素包括服务器停机时间、macOS 错误、家长控制或屏幕时间限制(parental control or Screen Time restrictions)等。下面的故障排除建议应该可以让Siri立即在您的(Siri)Mac上再次工作。
1. 检查 Siri 激活状态
如果Siri无法在您的Mac上运行，您的第一步应该是确认语音助手已启用。
打开System Preferences，选择Siri，并确保选中Enable Ask Siri框。
如果启用，请取消选中该框，关闭系统偏好设置(System Preferences)窗口，重新打开Siri菜单，然后重新启用Siri。如果禁用并重新启用Siri后仍然无法工作，请尝试下一个解决方案。
在您无法启用Siri的情况下，虚拟助手可能在 Mac 的屏幕时间(Screen Time)设置中受到限制。
转到系统偏好设置(System Preferences)>屏幕时间(Screen Time)>内容和隐私(Content & Privacy)>应用程序(Apps)，然后在“允许”部分检查Siri 和听写(Siri & Dictation)。
现在返回系统(System)偏好设置中的(Preferences)Siri菜单并选中启用询问 Siri(Enable Ask Siri)选项。
2.启用语音激活
除了在Mac上启用(Mac)Siri外，您还需要配置虚拟助手以收听语音命令。否则，您将无法使用“Hey Siri ”热词激活或“唤醒(Siri)”Siri。
- 前往System Preferences > Siri并检查Listen for “Hey Siri”选项。
- 选择继续(Continue)以开始语音激活设置。
- 对着您的Mac(Mac)、耳机或外接麦克风说出屏幕上的命令。
- 当您收到“嘿 Siri”已准备好(“Hey Siri” Is Ready)消息时，选择完成。
- 如果您愿意，您可以选中锁定时允许 Siri(Allow Siri when locked)选项。即使您的Mac被锁定或处于睡眠模式，您也可以通过语音命令激活助手。请注意，您需要打开Mac笔记本电脑的盖子才能使其正常工作。
现在，试着说“嘿Siri ”并检查Siri卡片是否出现在 Mac 屏幕的右上角。
如果Siri仍然对“嘿(Siri)Siri ”启动指令没有响应，请检查您的活动输入设备（阅读：麦克风）是否正常工作。
3.调整设备的麦克风
如果您的Mac连接了耳机或外部音频设备，请检查麦克风是否已静音。例如，某些耳机具有物理音量调节旋钮或取消音频输入的静音按钮。对于这种类型，请增加音频输入音量或取消麦克风静音。
您还应该确认您的设备的输入音量没有在操作系统级别静音。
转到系统偏好设置(System Preferences)>声音(Sound)>输入(Input)，选择您的音频设备，然后拖动输入音量(Input volume)滑块以增加麦克风的音量。
然后，说“嘿Siri ”并检查是否“唤醒”了数字助理。如果Siri仍然没有响应，请切换到另一个音频设备并重试。您还应该检查设备的麦克风并确保没有异物（灰尘、碎屑、棉绒等）阻碍音频输入。
4.取消静音Siri和您的音频设备(Your Audio Device)
默认情况下，Siri会对问题和查询进行语音回复。如果Siri没有对您说话，请检查 Mac 的输出音量并确保它没有静音。
转到系统偏好设置(System Preferences)>声音(Sound)>输出(Output)，选择音频设备，然后取消选中“输出音量”滑块旁边的静音选项。(Mute)您还应该考虑将滑块向右移动以增加输出音量。
您还需要确保将Siri配置为在您的Mac上提供语音反馈。
转到系统偏好设置(System Preferences)> Siri并将“语音反馈”设置为开(On)。
5. 检查您的互联网连接
如前所述，网络连接问题(network connectivity issues)可能会导致Siri无法正常工作。如果您在使用或激活Siri时遇到问题，请检查Mac的网络设置并确保有活动的互联网连接。如果您使用的是无线连接，请重新启动路由器并将Mac重新连接到Wi-Fi网络。
如果Siri仍然出现故障，请切换到以太网连接。(Ethernet)同样(Likewise)，禁用任何VPN或代理应用程序或连接，并检查是否可以将Siri恢复正常。
6. 重启 Siri
在后台强制退出和重新启动Siri将刷新虚拟助手并修复阻止其启动或正常工作的问题。
- 转到Finder > Applications > Utilities并打开Activity Monitor。
- 在搜索栏中输入Siri，然后双击Siri应用程序。
- 选择退出(Quit)。
- 在确认提示中选择强制退出。(Force Quit)
macOS 将自动重启Siri及其相关进程。如果在您说“嘿(Hey)Siri ”或选择菜单栏和触控栏上的(Touch Bar)Siri图标时(Siri)Siri仍然无法工作，请继续下一部分。
7. 检查 Siri 的服务器状态
(Siri)如果为数字助理供电的服务器出现停机，Siri将无法在您的Mac和其他Apple设备上运行。(Apple)在浏览器中前往Apple 的系统状态页面，然后检查(Apple’s System Status page)Siri旁边的颜色指示器。
“绿色”表示Siri在 Apple 端正常工作，而“黄色”表示服务存在问题。
(Contact Apple Support)如果系统状态页面报告(System Status)Siri有问题，请联系 Apple 支持。
8. 重启你的 Mac
(Shut)如果您很长时间没有这样做，请关闭或重新启动您的Mac笔记本电脑。(Mac)设备重启将刷新操作系统、清除临时文件并运行特定的维护操作以修复系统应用程序和第三方程序的问题。
选择菜单栏左上角的Apple 图标(Apple icon)，然后在Apple菜单中选择(Apple)重新启动(Restart)。确保在重新启动Mac(Mac)之前关闭所有应用程序，以免丢失未保存的文件。
9、删除Siri的属性列表文件(Property List Files)
macOS 将Siri的配置存储在“属性列表”文件（也称为“PLIST 文件”或“首选项文件”）中。如果这些文件损坏，您可能会发现Siri无法在您的Mac上运行。(Mac)删除Siri的 .plist 文件，重新启动Mac，然后让 macOS 创建文件的新副本。
- 按住Option键，在菜单栏上选择Go ，然后选择(Go)Library。
- 展开首选项(Preferences)文件夹。
- 找到(Locate)并删除所有与Siri相关的 .plist 文件。更好(Better)的是，将它们备份到另一个文件夹中。
当您使用 Siri 或重新启动Mac时，macOS 将创建已删除(Mac)属性列表(Property List)文件的新副本。
10. 更新 Mac
(Software)Mac 操作系统中的软件错误可能会破坏Siri和其他系统应用程序。检查 Mac 的软件更新菜单并确保您运行的是最新的 macOS 版本。
将您的Mac连接到互联网，打开系统偏好设置(System Preferences)，选择软件更新(Software Update)，然后选择立即更新(Update Now)（或立即升级(Upgrade Now)）按钮以在您的设备上下载并安装最新的 macOS 版本。
嘿西里！回去工作
我们相信，上述建议中的至少一项应该可以解决您的 Mac 遇到的任何与Siri相关的问题。(Siri)如果您仍然遇到Siri无法正常工作的问题，请联系Apple 支持(Apple Support)或参阅此 Apple 支持教程(this Apple Support tutorial)，其中详细介绍了您需要了解的有关在Mac上使用(Mac)Siri的所有信息。
Siri Not Working on Mac? Try These 10 Fixes
Siri is fun and packed with functionalities that make getting things done on your Apple devices easier. Once you get used to Siri, there’s no going back. Although the voice assistant is pretty stable, there are times when Siri suddenly stops working.
This tutorial highlights ten fixes to try if Siri is not working on your Mac desktop or notebook. But first, let’s walk you through some things that may be responsible for Siri malfunctions in macOS.
Why Is Siri Not Working on Your Mac?
Siri may fail to work correctly on Mac due to poor network connectivity, incorrect Siri configuration, or problems with your device’s audio input and output (i.e., microphone and speaker). Siri may also stop working if its preferences files on your Mac get corrupted.
Other factors responsible for Siri malfunctions include server downtime, macOS bugs, parental control or Screen Time restrictions, etc. The troubleshooting recommendations below should get Siri working again on your Mac in no time.
1. Check Siri Activation Status
If Siri isn’t working on your Mac, your first course of action should be to confirm that the voice assistant is enabled.
Open System Preferences, select Siri, and ensure the Enable Ask Siri box is checked.
If enabled, uncheck the box, close the System Preferences window, reopen the Siri menu, and re-enable Siri. Try the next solution if Siri still isn’t working after disabling and re-enabling.
In a situation where you can’t enable Siri, the virtual assistant is probably restricted in your Mac’s Screen Time settings.
Go to System Preferences > Screen Time > Content & Privacy > Apps and check Siri & Dictation in the “Allow” section.
Now return to the Siri menu in System Preferences and check the Enable Ask Siri option.
2. Enable Voice Activation
In addition to enabling Siri on your Mac, you also need to configure the virtual assistant to listen for voice commands. Otherwise, you won’t be able to activate or “wake” Siri using the “Hey Siri” hotword.
- Head to System Preferences > Siri and check the Listen for “Hey Siri” option.
- Select Continue to start the voice activation set up.
- Speak the on-screen commands to your Mac, headphones, or external microphone.
- Select Done when you get a “Hey Siri” Is Ready message.
- If you wish, you can check the Allow Siri when locked option. That’ll allow you to activate the assistant via voice command even when your Mac is locked or in Sleep mode. Note that you need to keep the lid of your Mac notebook open for this to work.
Now, try saying “Hey Siri” and check if the Siri card shows up in the top-right corner of your Mac’s screen.
If Siri remains unresponsive to the “Hey Siri” hotword, check that your active input device (read: microphone) is working correctly.
3. Adjust Your Device’s Microphone
If you have a headphone or external audio device connected to your Mac, check that the microphone isn’t muted. For example, some headphones have a physical volume adjustment knob or mute buttons that cancel audio input. For this type, increase the audio input volume or unmute the microphone.
You should also confirm that your device’s input volume isn’t muted at the operating system level.
Go to System Preferences > Sound > Input, select your audio device, and drag the Input volume slider to increase the microphone’s volume.
Afterward, say “Hey Siri” and check if that “wakes” the digital assistant. If Siri remains unresponsive, switch to another audio device and try again. You should also examine your device’s microphone and make sure there’s no foreign material (dust, debris, lint, etc.) obstructing audio input.
4. Unmute Siri and Your Audio Device
By default, Siri gives voice responses to questions and queries. If Siri isn’t speaking to you, check your Mac’s output volume and ensure it isn’t muted.
Go to System Preferences > Sound > Output, select the audio device, and uncheck the Mute option next to the “Output volume” slider. You should also consider moving the slider to the right to increase output volume.
You also need to ensure that Siri is configured to give voice feedback on your Mac.
Go to System Preferences > Siri and set “Voice Feedback” to On.
5. Check Your Internet Connection
As mentioned earlier, network connectivity issues could cause Siri not to work correctly. If you’re having troubles using or activating Siri, check your Mac’s network settings and ensure there’s an active internet connection. If you’re using a wireless connection, reboot your router and reconnect your Mac to the Wi-Fi network.
Switch to an Ethernet connection if Siri still malfunctions. Likewise, disable any VPN or proxy app or connection and check if that restores Siri back to normal.
6. Restart Siri
Force-quitting and restarting Siri in the background will refresh the virtual assistant and fix problems preventing it from starting or working properly.
- Go to Finder > Applications > Utilities and open the Activity Monitor.
- Type siri in the search bar and double-click the Siri application.
- Select Quit.
- Select Force Quit on the confirmation prompt.
macOS will automatically restart Siri and its associated processes. Proceed to the next section if Siri is still not working when you say “Hey Siri” or select the Siri icon on the menu bar and Touch Bar.
7. Check Siri’s Server Status
Siri won’t work on your Mac and other Apple devices if the servers powering the digital assistant are experiencing downtime. Head to Apple’s System Status page in your browser and check the color indicator next to Siri.
“Green” means Siri is working correctly on Apple’s end, while “Yellow” indicates a problem with the service.
Contact Apple Support if the System Status page reports a problem with Siri.
8. Restart Your Mac
Shut down or restart your Mac notebook if you haven’t done so in a long time. A device reboot will refresh the operating system, clear temporary files, and run specific maintenance operations to fix problems with system apps and third-party programs.
Select the Apple icon in the top-left corner of the menu bar and select Restart in the Apple menu. Make sure you close all apps before restarting your Mac, so you don’t lose unsaved files.
9. Delete Siri’s Property List Files
macOS stores Siri’s configurations in “Property List” files (also called “PLIST Files” or “Preference Files”). You might find that Siri is not working on your Mac if these files get corrupted. Delete Siri’s .plist files, restart your Mac, and let macOS create fresh copies of the files.
- Hold the Option key, select Go on the menu bar, and select Library.
- Expand the Preferences folder.
- Locate and delete all .plist files relating to Siri. Better yet, back them up in another folder.
macOS will create fresh copies of the deleted Property List files when you use Siri or restart your Mac.
10. Update Mac
Software bugs in your Mac’s operating system can break Siri and other system apps. Check your Mac’s software update menu and ensure you’re running the latest macOS version.
Connect your Mac to the internet, open System Preferences, select Software Update, and select the Update Now (or Upgrade Now) button to download and install the latest macOS version on your device.
Hey Siri! Get Back to Work
We’re confident that at least one of the recommendations above should resolve whatever Siri-related problems your Mac’s having. If you’re still having trouble with Siri not working, contact Apple Support or refer to this Apple Support tutorial that details everything you need to know about using Siri on Mac.
