您是否遇到Snapchat在 iPhone 或(facing an issue where Snapchat)Android手机上不断崩溃的问题？该应用程序很可能遇到小故障。您的手机也可能存在导致该问题的问题。我们将向您展示如何解决它。
Snapchat 在手机上崩溃的一些原因包括手机出现软件问题、VPN服务干扰 Snapchat 的功能、应用程序的缓存文件损坏等等。
1.关闭并重新启动 Snapchat
当 Snapchat 崩溃(When Snapchat crashes)时，您可以完全关闭然后重新启动应用程序以尽可能解决问题。这是因为退出并重新打开应用程序使应用程序有机会重新加载其所有功能，修复小问题。
在 iPhone 上
- (Swipe)从手机屏幕底部向上
滑动并在中间暂停。
- 查找(Find)并向上滑动Snapchat应用程序。
- 通过点击主屏幕上的应用程序图标
打开Snapchat 。
在安卓上
与 iPhone 不同，Android允许您强制关闭应用程序，这可确保您的应用程序在您重新启动之前完全关闭。
- 在您的手机上启动设置(Settings)并选择应用程序(Apps)。
- 选择应用程序(Choose App)管理并选择Snapchat。
- 点击强制(Tap Force)停止以强制关闭应用程序。
- 关闭设置并从手机的应用程序抽屉中
重新启动Snapchat 。
2. 将手机重新连接到互联网(Internet)
Snapchat 需要持续活跃的互联网连接才能运行。如果您的连接有问题(issues with your connection)，最好断开手机与网络(reconnect your phone to your network)的连接，然后重新连接。这将解决您的手机和无线路由器之间连接的任何小问题。
在 iPhone 上
- 在您的 iPhone 上启动“设置”应用程序，然后点按“ (Settings)Wi-Fi ” 。
- 关闭(Toggle)Wi-Fi，等待 10 秒，然后重新打开该选项。
- 连接(Connect)到您首选的 Wi-Fi(Wi-Fi)网络。
在安卓上
- 打开设置并点击 Wi-Fi。
- 关闭Wi-Fi，等待 10 秒钟，然后重新打开该选项。
- 在列表中选择您喜欢的无线网络。
3. 重启你的 iPhone 或Android 手机(Android Phone)
如果您无法通过将手机重新连接到互联网来解决问题，请重新启动您的手机(give your phone a reboot)，看看是否能解决问题。重新启动手机(Rebooting your phone)会禁用并重新启用所有设备功能，从而解决许多小问题。
在重新启动设备之前，请(Make)确保将未保存的工作保存在应用程序中。
在 iPhone 上
- 同时按下(Press)提高音量Up + Side或降低音量+ Side按钮。
- 拖动(Drag)滑块，您的手机将关机。然后，等待 30 秒。
- 按住侧边(Side)按钮直到出现Apple标志，重新打开手机电源。
在安卓上
- 按住手机上
的电源按钮。(Power)
- 在菜单中选择重新启动。
4. 禁用你的 VPN
您手机的VPN应用程序通过中间服务器路由您的互联网数据，有时会导致您的各种支持互联网的应用程序出现问题。在这种情况下，您可以暂时
关闭您的VPN ，看看是否能解决问题。(VPN)
禁用VPN服务的方式取决于您使用的应用程序。在大多数 VPN 应用程序(most VPN apps)中，您会在主屏幕上找到一个大切换按钮，允许您打开和关闭服务。
禁用VPN后，启动Snapchat并查看应用程序是否仍然崩溃。
5. 清除 Snapchat 的缓存文件
与所有其他应用程序一样，Snapchat会在您的手机上创建和存储缓存文件，以便为您提供更好的性能。有时，此缓存数据会损坏，从而导致应用程序出现问题。
幸运的是，您可以清除 Snapchat 缓存文件(clear your Snapchat cache files)并解决问题。这样做不会删除您的个人数据或您发送或接收的快照和消息。
在 iPhone 上
iPhone 不允许您从设备的设置菜单中清除应用程序的缓存。但是，您可以使用 Snapchat 的应用内选项删除保存的缓存文件。
- 在 iPhone 上启动 Snapchat。
- 选择左上角的个人资料图标和右上角的齿轮图标。
- 向下滚动(Scroll)页面并点击清除缓存(Cache)。
- 在提示中选择清除。
- 退出并重新启动 Snapchat。
在安卓上
Android允许您删除应用程序的缓存数据，即使该应用程序未启动也是如此。
- 打开手机上的设置并选择应用程序(Apps)。
- 选择应用程序(Choose App)管理并选择Snapchat。
- 点击存储(Tap Storage)使用情况并选择清除(Clear)缓存。
- 在手机上启动 Snapchat。
6.在你的(Your)iPhone 或Android 手机上更新(Android Phone)Snapchat
过时的应用程序通常会导致各种问题。您的 Snapchat 崩溃问题(Your Snapchat crash problem)可能是旧应用版本的结果。在这种情况下，您可以更新手机上的应用程序来解决您的问题。
更新应用程序带来了几个错误修复，并可能添加了新功能。
在 iPhone 上
- 在 iPhone 上
启动App Store 。
- 选择底部的更新。
- (Choose Update)在列表中选择Snapchat(Snapchat)旁边的更新。
在安卓上
- 在手机上
打开Google Play 商店。(Google Play Store)
- 搜索并点按 Snapchat。
- 选择更新(Update)以开始更新应用程序。
7.更新手机的操作系统
您手机的操作系统可能存在错误，导致 Snapchat(causing Snapchat)崩溃。当手机出现系统级问题时，应用程序崩溃是很常见的。
解决该问题的一种方法是为您的设备安装最新的软件更新。您可以在 iPhone 和Android上免费执行此操作。
在 iPhone (iOS) 上
- 打开 iPhone 上的设置。
- Select General > Software Update在“设置”中(Settings)选择“通用”>“软件更新” 。
- 让您的 iPhone 检查可用的更新。
- 下载并安装显示的更新。
在安卓上
- 在手机上启动设置。
- 向下滚动(Scroll)并选择关于(About)设备。
- 点击顶部的软件(Software)更新图标开始寻找更新的软件版本。
- 下载并安装可用更新。
8.在手机(Your)上重新
安装Snapchat
如果Snapchat继续崩溃，可能是时候卸载并重新安装应用程序(uninstall and reinstall the app)了，因为应用程序的核心文件可能已损坏。重新安装该应用程序会删除这些损坏的文件，并用可以正常工作的新文件替换它们。
当您在手机上删除并重新下载该应用程序时，您必须重新登录您的Snapchat帐户。(Snapchat)您不会丢失使用该应用程序保存的数据。
在 iPhone 上
- (Tap)在 iPhone 的主屏幕上
点击并按住Snapchat 。
- (Select X)选择应用程序左上角的
X。
- 在提示中选择删除。
- 打开App Store，找到Snapchat，然后选择下载图标。
在安卓上
- (Tap)在手机的应用程序抽屉中
点击并按住Snapchat 。
- 在菜单中选择卸载。
- 在提示中选择卸载。
- 启动Google Play 商店(Google Play Store)，找到Snapchat，然后选择安装(Install)。
修复 Snapchat在iPhone 或Android 手机上(Android Phone)的(Your)崩溃问题(Crash Issues)
Snap chat 的崩溃问题可能会中断您使用该应用程序的体验，从而阻止您发送和接收Snap(Snaps)和消息。幸运的是，解决这些问题并恢复您的Snap(Snap)业务
并不需要太长时间。
您可以尝试上述几种解决方案来解决您的问题。完成此操作后，Snapchat 将不再崩溃(Snapchat will no longer crash)，为您提供不间断的消息传递体验。
Snapchat Crashing? 8 Fixes to Try for iPhone and Android
Are yоu facing an issue where Snapchat keeps crashing on your iPhone or Android phone? There’s a good chance the app is experiencing a minor glitch. Your phone may also have issues that are causing the issue. We’ll show you how to resolve it.
Some reasons Snapchat crashes on your phone include your phone having software problems, your VPN service interfering with Snapchat’s functionalities, the app’s cache files becoming corrupt, and more.
1. Close and Relaunch Snapchat
When Snapchat crashes, you can fully close and then relaunch the app to possibly fix the issue. This is because quitting and reopening the app gives the app a chance to reload all its functions, fixing minor problems.
On iPhone
- Swipe up from the bottom of your phone’s screen and pause in the middle.
- Find and swipe up on the Snapchat app.
- Open Snapchat by tapping the app icon on your home screen.
On Android
Unlike iPhone, Android allows you to force close apps, which ensures your app is fully closed before you relaunch it.
- Launch Settings on your phone and select Apps.
- Choose App management and select Snapchat.
- Tap Force stop to force the app to close.
- Close Settings and relaunch Snapchat from your phone’s app drawer.
2. Reconnect Your Phone to the Internet
Snapchat requires a constantly active internet connection to function. If you have issues with your connection, it’s a good idea to disconnect and reconnect your phone to your network. This will fix any minor issues with the connection between your phone and your wireless router.
On iPhone
- Launch the Settings app on your iPhone and tap Wi-Fi.
- Toggle off Wi-Fi, wait for 10 seconds, and toggle the option back on.
- Connect to your preferred Wi-Fi network.
On Android
- Open Settings and tap Wi-Fi.
- Turn off Wi-Fi, wait for 10 seconds, and turn the option back on.
- Select your preferred wireless network on the list.
3. Restart Your iPhone or Android Phone
If you couldn’t resolve the issue by reconnecting your phone to the internet, give your phone a reboot and see if that fixes the problem. Rebooting your phone disables and re-enables all your device features, fixing many minor issues.
Make sure to save your unsaved work in your apps before you restart your device.
On iPhone
- Press either Volume Up + Side or Volume Down + Side buttons at the same time.
- Drag the slider and your phone will power off. Then, wait for 30 seconds.
- Power your phone back on by pressing and holding down the Side button until the Apple logo appears.
On Android
- Press and hold down the Power button on your phone.
- Select Restart in the menu.
4. Disable Your VPN
Your phone’s VPN app routes your internet data via a middle server, sometimes causing issues with your various internet-enabled apps. In this case, you can toggle off your VPN temporarily to see if that fixes the problem.
How you disable the VPN service depends on the app you’re using. In most VPN apps, you’ll find a large toggle on the main screen, allowing you to turn the service on and off.
When you’ve disabled the VPN, launch Snapchat and see if the app still crashes.
5. Clear Snapchat’s Cache Files
Like all other apps, Snapchat creates and stores cache files on your phone to give you better performance. Sometimes, this cached data gets corrupt, which causes issues with the app.
Luckily, you can clear your Snapchat cache files and fix your problem. Doing so doesn’t delete your personal data or your sent or received Snaps and messages.
On iPhone
The iPhone doesn’t allow you to clear an app’s cache from the device’s settings menu. However, you can use Snapchat’s in-app option to delete the saved cache files.
- Launch Snapchat on your iPhone.
- Select your profile icon in the top-left corner and the gear icon in the top-right corner.
- Scroll down the page and tap Clear Cache.
- Select Clear in the prompt.
- Quit and relaunch Snapchat.
On Android
Android lets you delete an app’s cached data even if the app doesn’t launch.
- Open Settings on your phone and select Apps.
- Choose App management and select Snapchat.
- Tap Storage usage and select Clear cache.
- Launch Snapchat on your phone.
6. Update Snapchat on Your iPhone or Android Phone
Outdated apps often cause various issues. Your Snapchat crash problem might be the result of an old app version. In this case, you can update the app on your phone to resolve your issue.
Updating the app brings several bug fixes and possibly adds new features.
On iPhone
- Launch the App Store on your iPhone.
- Select Updates at the bottom.
- Choose Update next to Snapchat on the list.
On Android
- Open Google Play Store on your phone.
- Search for and tap Snapchat.
- Select Update to start updating the app.
7. Update Your Phone’s Operating System
Your phone’s operating system might have a bug, causing Snapchat to crash. It’s common for apps to crash when there’s a system-level issue on the phone.
One way to fix that is to install the latest software update for your device. You can do this for free on both iPhone and Android.
On iPhone (iOS)
- Open Settings on your iPhone.
- Select General > Software Update in Settings.
- Let your iPhone check for available updates.
- Download and install the displayed updates.
On Android
- Launch Settings on your phone.
- Scroll down and select About device.
- Tap the Software update icon at the top to begin looking for a newer software version.
- Download and install the available updates.
8. Reinstall Snapchat on Your Phone
If Snapchat continues to crash, it might be time to uninstall and reinstall the app as the app’s core files are likely corrupt. Reinstalling the app deletes these corrupt files and replaces them with working new files.
You’ll have to log back into your Snapchat account when you remove and redownload the app on your phone. You won’t lose your saved data with the app.
On iPhone
- Tap and hold Snapchat on your iPhone’s home screen.
- Select X in the app’s top-left corner.
- Choose Delete in the prompt.
- Open the App Store, find Snapchat, and select the download icon.
On Android
- Tap and hold Snapchat in your phone’s app drawer.
- Select Uninstall in the menu.
- Choose Uninstall in the prompt.
- Launch Google Play Store, locate Snapchat, and select Install.
Fix Snapchat’s Crash Issues on Your iPhone or Android Phone
Snapchat’s crash problems can interrupt your experience with the app, preventing you from sending and receiving Snaps and messages. Luckily, it doesn’t take too long to resolve these issues and get back to your Snap business.
You can try a few solutions as described above to fix your problem. Once you’ve done that, Snapchat will no longer crash, giving you an uninterrupted messaging experience.
