当您打开Snapchat(Snapchat)时，它会卡在黑屏上吗？或者您在点击对话或快照时是否看到“正在加载(Loading)”或“点击加载”指示器？(Tap)本教程涵盖了解决该问题的几种方法。
iPhone 和Android上的Snapchat应用程序在无法与其服务器通信时会出现频繁的加载屏幕。许多原因（例如互联网连接速度慢、服务器中断和应用程序缓存损坏）都可能导致这种情况。
通过以下建议和解决方案来解决iPhone 和Android上的(Android)Snapchat加载屏幕问题。
1. 检查您的互联网连接
最好先检查您的 iPhone 或Android上的互联网是否有问题。在浏览器中加载或播放某些内容或在Fast.com上进行速度测试。
如果连接看起来很慢，请尝试以下修复：
- Turn Airplane Mode On/Off: 调(Bring)出手机的控制中心(Control Center)或快速设置(Quick Settings)窗格，然后点击飞行模式(Airplane Mode )图标。然后，等待几秒钟，然后再次点击该图标。
- 重新启动路由器：(Restart Router:)如果您使用的是 Wi-Fi 连接，请关闭路由器并等待至少一分钟，然后再重新打开。如果无法访问，请尝试重置手机的 Wi-Fi 租约(resetting your phone’s Wi-Fi lease)。
- 切换到另一个网络或使用移动数据：(Switch to Another Network or Use Mobile Data: )如果可能，将您的 iPhone 或Android连接到不同的网络，并检查是否会有所不同。您也可以尝试在Wi-Fi(Wi-Fi)和蜂窝(Cellular)网络之间切换。
2.强制退出以修复 Snapchat
如果互联网没有问题，请尝试强制退出并重新启动Snapchat应用程序。通常，这有助于解决阻止应用程序与其服务器通信的随机故障。
调(Bring)出手机的应用程序切换器（从屏幕底部向上滑动或点击应用程序切换器(App Switcher )按钮）并将Snapchat卡从屏幕上滑出。然后，等待几秒钟并重新打开应用程序。
3. 重启你的 iPhone 或 Android
重新启动 iPhone(Rebooting your iPhone)或Android 手机是解决(Android phone)Snapchat和其他应用程序中奇怪问题的另一种快速方法。
要重新启动任何 iOS 设备，请打开设置(Settings)应用程序，点击常规(General)>关机(Shutdown)，然后关闭设备。大约 10 秒后，按住电源(Power)按钮，直到您看到Apple标志出现以再次打开手机。
在Android设备上，按住电源(Power)按钮（某些设备可能还需要按住提高音量(Volume Up )按钮）并点击重新启动(Restart)。
4. 检查 Snapchat 的服务器状态
如果Snapchat(Snapchat)服务器关闭，很少会出现“正在加载(Loading)”或“点击(Tap)加载”屏幕。访问Down Detector并检查Snapchat的系统状态。如果它看起来无法访问，请等待Snapchat解决问题。
5. 在 Snapchat 上禁用数据保护程序
Snapchat 的数据保护(Data Saver)模式有助于节省带宽，但这也是许多加载屏幕问题背后的根本原因。检查该功能是否处于活动状态并将其禁用。
1. 打开Snapchat，然后点击屏幕左上角的 bitmoji。接下来，点击右上角的设置(Settings)。
2. 向下滚动到附加服务(Additional Services)部分并点击管理(Manage)。在 Android 上，点击隐私控制(Privacy Control)下的数据保护程序(Data Saver)。
3. 关闭数据保护程序(Data Saver)旁边的开关（如果处于活动状态）。
6.禁用手机(Phone)的数据保存模式(Data Saving Mode)
除了Snapchat 的数据保护模式(Data Saver mode)之外，您的 iPhone 或Android还具有内置的数据保存功能，可以限制应用程序与互联网的有效通信。找到(Locate)并禁用它。
在 iPhone 上禁用低数据模式(Disable Low Data Mode on iPhone)
1. 打开设置(Settings)应用程序并点击Wi-Fi或蜂窝(Cellular)网络。
2. 点击Wi-Fi SSID旁边的信息(Info)图标或选择蜂窝数据选项(Cellular Data Options)。
3.禁用低数据模式( Low Data Mode)旁边的开关。
在 Android 上禁用数据保护程序(Disable Data Saver on Android)
1. 打开设置(Settings)应用程序并点击网络和互联网( Network & Internet)。
2. 点击数据保护程序(Data Saver)。
3.禁用使用数据保护程序(Use Data Saver)。或者，点击不受限制的数据并打开(Unrestricted data)Snapchat旁边的开关。
注意：这些步骤在自定义版本的(Note)Android上会有所不同。
7. 清除 Snapchat 缓存文件
损坏的应用程序缓存是Snapchat卡在加载屏幕上的另一个原因。所以，尝试删除它。你可以通过Snapchat的设置(Settings)面板来做到这一点。
1. 打开Snapchat，点击您的个人资料图标，然后点击设置(Settings)。
2. 向下滚动到帐户操作(Account Actions)部分。
3. 点击清除缓存(Clear Cache)>清除(Clear)。
或者，点击清除对话(Clear Conversations)选项并清除所有无法加载的对话。这不会删除任何已保存或已发送的消息。
在Android上，您还可以通过系统的设置应用程序清除(Settings)Snapchat应用程序缓存。要做到这一点：
1. 打开 Android设置(Settings)应用程序并点击应用程序(Apps)>查看所有应用程序(See all apps)> Snapchat。
2. 点击存储和缓存(Storage & cache)。
3. 点击清除缓存(Clear Cache)。
8. 更新 Snapchat 应用程序
较新的 Snapchat(Newer Snapchat)更新几乎总是包含对已知问题的修复。如果问题仍然存在，请尝试安装它们。为此，请在 Apple 的App Store或Google Play Store上搜索(Google Play Store)Snapchat ，如果您看到更新按钮，请点击更新按钮。(Update)
9. 在您的手机上重新安装 Snapchat
如果上述修复均无济于事，您必须卸载并重新安装Snapchat。这可以解决可能损坏的应用程序安装的问题。在 iOS 中，长按主屏幕或应用程序库上的(App Library)Snapchat图标，然后在 iPhone 上点击删除应用程序( Remove App)>删除应用(Delete App )程序。
在Android上，按住应用程序并将其拖到屏幕顶部的回收站中。(Trash)然后通过App Store或Play Store重新安装应用程序。
10.重置手机的网络设置(Network Settings)
如果上述建议均无济于事，则可以解决阻止Snapchat(Snapchat)与其服务器通信的任何潜在网络相关问题。这需要重置网络设置。
注意(Note)：您必须在网络重置后手动重新加入任何已保存的 Wi-Fi 网络。您的手机将自动应用其蜂窝设置；如果没有，请联系您的运营商。
在 iPhone 上重置网络设置(Reset Network Settings on iPhone)
1. 打开 iPhone 上的设置(Settings)应用程序。
2. 点击通用(General)>转移或重置 iPhone( Transfer or Reset iPhone ) >重置(Reset)。
3. 点击重置网络设置(Reset Network Settings)。
4. 输入您 iPhone 的设备密码和屏幕时间(Time)密码。
5. 点击重置(Reset)确认。
在 Android 上重置网络设置(Reset Network Settings on Android)
注意：以下步骤在自定义版本的(Note)Android上会略有不同。
1. 打开设置(Settings)应用程序。然后，向下滚动并点击系统(System)>重置选项(Reset Options)。
2. 点击重置Wi-Fi、手机和蓝牙(Wi-Fi, mobile & Bluetooth)。
3. 点击重置设置(Reset settings)进行确认。
快走
Snapchat的加载屏幕错误通常很容易解决。重复一些更直接的修复——例如强制退出应用程序或清除其缓存——可能会在您以后遇到问题时解决问题。此外，保持Snapchat应用程序处于最新状态，以尽量减少遇到问题的机会。
Snapchat Stuck on Loading Screen? 10 Fixes to Try
Does Snapchat get stuck on a black screen when уоu open it? Or do you see a “Loading” or ” Tap to Loаd” indicator while tapping оn a conversation or snap? This tutorial cоvers several wayѕ to fix that.
The Snapchat app on iPhone and Android will exhibit frequent loading screens when it fails to communicate with its servers. Many reasons—such as a slow internet connection, server outages, and a corrupt app cache—can cause that.
Work your way through the suggestions and solutions below to troubleshoot the Snapchat loading screen issue on the iPhone and Android.
1. Check Your Internet Connection
It’s best to start by checking if there’s anything wrong with the internet on your iPhone or Android. Load or play something in a browser or perform a speed test at Fast.com.
If the connection appears slow, try the following fixes:
- Turn Airplane Mode On/Off: Bring up your phone’s Control Center or Quick Settings pane and tap the Airplane Mode icon. Then, wait for a few seconds, and tap the icon again.
- Restart Router: If you’re on a Wi-Fi connection, turn off your router and wait for at least a minute before turning it back on. If it’s inaccessible, try resetting your phone’s Wi-Fi lease.
- Switch to Another Network or Use Mobile Data: Connect your iPhone or Android to a different network if possible and check if that makes a difference. You can also try switching between Wi-Fi and Cellular.
2. Force-Quit to Fix Snapchat
If there’s nothing wrong with the internet, try force-quitting and relaunching the Snapchat app. Usually, that helps resolve random glitches preventing the app from communicating with its servers.
Bring up the phone’s app switcher (swipe up from the bottom of the screen or tap the App Switcher button) and swipe the Snapchat card out of the screen. Then, wait for a couple of seconds and re-open the app.
3. Reboot Your iPhone or Android
Rebooting your iPhone or Android phone is another quick way to resolve odd problems in Snapchat and other apps.
To reboot any iOS device, open the Settings app, tap General > Shutdown, and turn off the device. After 10 seconds or so, hold down the Power button until you see the Apple logo appear to turn the phone on again.
On an Android device, hold down the Power button (some devices may also require holding the Volume Up button) and tap Restart.
4. Check Snapchat’s Server Status
Rarely, the “Loading” or “Tap to Load” screens can show up if the Snapchat servers are down. Visit Down Detector and check Snapchat’s system status. If it appears unreachable, wait it out until Snapchat resolves the issue.
5. Disable Data Saver on Snapchat
Snapchat’s Data Saver mode helps conserve bandwidth, but it’s also the underlying reason behind many loading screen problems. Check if the feature is active and disable it.
1. Open Snapchat and tap your bitmoji at the top left of the screen. Next, tap Settings on the top right.
2. Scroll down to the Additional Services section and tap Manage. On Android, tap Data Saver under Privacy Control.
3. Turn off the switch next to Data Saver if active.
6. Disable Your Phone’s Data Saving Mode
Snapchat’s Data Saver mode aside, your iPhone or Android also has built-in data saving functionality that can restrict apps from effectively communicating with the internet. Locate and disable it.
Disable Low Data Mode on iPhone
1. Open the Settings app and tap Wi-Fi or Cellular.
2. Tap the Info icon next to the Wi-Fi SSID or select Cellular Data Options.
3. Disable the switch next to Low Data Mode.
Disable Data Saver on Android
1. Open the Settings app and tap Network & Internet.
2. Tap Data Saver.
3. Disable Use Data Saver. Or, tap Unrestricted data and turn on the switch next to Snapchat.
Note: The steps will appear differently on custom versions of Android.
7. Clear Snapchat Cache Files
A corrupt app cache is another reason Snapchat gets stuck at a loading screen. So, try deleting it. You can do that via Snapchat’s Settings pane.
1. Open Snapchat, tap your profile icon, and tap Settings.
2. Scroll down to the Account Actions section.
3. Tap Clear Cache > Clear.
Optionally, tap the Clear Conversations option and clear any conversations that fail to load. That will not delete any saved or sent messages.
On Android, you can also clear the Snapchat app cache via the system’s Settings app. To do that:
1. Open the Android Settings app and tap Apps > See all apps > Snapchat.
2. Tap Storage & cache.
3. Tap Clear Cache.
8. Update the Snapchat Application
Newer Snapchat updates almost always include fixes for known issues. Try installing them if the problem persists. To do that, search for Snapchat on Apple’s App Store or the Google Play Store and tap the Update button if you see one.
9. Reinstall Snapchat on Your Phone
If none of the fixes above help, you must uninstall and reinstall Snapchat. That can resolve issues with a potentially corrupt app installation. In iOS, long-press the Snapchat icon on the Home Screen or App Library and tap Remove App > Delete App on iPhone.
On Android, hold and drag the app into the Trash at the top of the screen. Follow that by reinstalling the app via the App Store or Play Store.
10. Reset Your Phone’s Network Settings
If none of the suggestions above help, it’s possible to resolve any underlying network-related issues preventing Snapchat from communicating with its servers. That warrants a network settings reset.
Note: You must manually re-join any saved Wi-Fi networks after a network reset. Your phone will automatically apply its cellular settings; contact your carrier if it doesn’t.
Reset Network Settings on iPhone
1. Open the Settings app on your iPhone.
2. Tap General > Transfer or Reset iPhone > Reset.
3. Tap Reset Network Settings.
4. Enter your iPhone’s device passcode and Screen Time passcode.
5. Tap Reset to confirm.
Reset Network Settings on Android
Note: The steps below will appear slightly different on custom versions of Android.
1. Open the Settings app. Then, scroll down and tap System > Reset Options.
2. Tap Reset Wi-Fi, mobile & Bluetooth.
3. Tap Reset settings to confirm.
Snap Away
Snapchat’s loading screen errors are generally easy to resolve. Repeating some of the more straightforward fixes—such as force-quitting the app or clearing its cache—will likely sort out the problem if you ever run into it later. Also, keep the Snapchat app up-to-date to minimize the chances of running into the issue.
