在本故障排除指南中，我们将为您的USB 3.0端口不工作提供一些提示。通常，导致USB(USB)插槽故障的原因只有几个不同的原因——我们希望这些提示可以帮助您通过尝试逐步解决每个原因来解决它。
无论您的计算机知识如何，我们提供的技巧都可以让您直接尝试。请(Just)务必仔细阅读每条建议并按照我们推荐的步骤进行操作。
希望(Hopefully)在您完成阅读后，您将查明问题所在，并使您的USB 3.0端口再次正常工作。
确保内部电缆(Make Sure Internal Cables)已连接
首先要考虑的是内部电缆是否连接到您的USB 3.0端口。仅当您有一台 PC 并且您尝试使用前置USB端口时，这才有意义。
如果您在使用PC 背面或笔记本电脑上的USB 3.0端口时遇到问题，则可以跳过此建议。(USB 3.0)您需要打开机箱才能访问主板。先关掉你的电脑，然后把它从墙上拔下来。
我们上面的图片由华硕(ASUS)提供，展示了USB电缆的外观以及需要连接的位置。文本' USB 3 ' 通常(’ Usually)，您会在主板底部找到它。确保(Make)
它已连接——如果是，你就可以开始了。
如果没有，您应该能够找到松散的
USB 3.0电缆并连接它。如果您找不到与上图类似的产品，可能是因为您的电脑机箱正面没有USB 3.0端口。(USB 3.0)
安装最新的驱动程序
您可能需要更新USB 3.0驱动程序的可能性很小。首先(First)，您必须找出您的 PC 实际需要哪些驱动程序。您可以访问设备管理器进行查找。请按照以下步骤获取指导。
- 按Windows 键(Windows Key)
- 搜索设备管理器(Device Manager )
- 出现后点击设备管理器(Device Manager)
- 在设备管理器中，查找通用串行总线控制器(Universal Serial Bus controllers)
- 单击(Click)文本旁边的小箭头将其展开
- 接下来，查找您的USB 3.0或 3.1 驱动程序名称
就我而言，它是Intel USB 3.1 eXtensible Host Controller。现在我们有了驱动程序名称，我们可以在 google 上搜索它。这将我带到一个带有Windows 7下载链接的Intel网站。
请(Make)注意，您正在为正确的操作系统下载正确的驱动程序。下载之前，请单击网站地址旁边顶部的锁定图标以验证其来源是否正确。
如果您的操作系统没有可用的链接，可能是因为该制造商不提供驱动程序下载，并希望您通过您的操作系统获得它。在这种情况下，您可以按照以下步骤检查更新。
- 按Windows 键(Windows Key)
- 搜索设备管理器(Device Manager )
- 出现后点击设备管理器(Device Manager)
- 在设备管理器中，查找通用串行总线控制器(Universal Serial Bus controllers)
- 单击(Click)文本旁边的小箭头将其展开
- 右键(Right)单击您的USB 3.1驱动程序，然后单击属性(Properties)
- 单击驱动程序选项卡(Driver tab)
- 单击更新驱动程序(Update Driver)
- 单击自动搜索更新的驱动程序软件(Search automatically for updated driver software)
Windows 10 可能会返回对新驱动程序的搜索，或者它可能会告诉您您已经安装了最好的驱动程序。在这种情况下，请继续执行下面的下一步。
更新到最新的 BIOS(Latest BIOS)或检查 BIOS 中的(BIOS)USB 3.0(Check USB 3.0)是否已启用
在许多情况下，您的主板将负责与您的USB 3.0端口或主板上的任何其他端口相关的软件问题。因此，更新到最新的 BIOS 可能会解决问题。
为此，您必须首先找到您的主板名称，以便您可以在 Internet 上找到最新的BIOS驱动程序。(BIOS)
首先，您可以按照以下步骤找到您的主板名称。
- 打开开始菜单(Start menu)
- 搜索命令(CMD)
- 出现时单击命令提示符(Command Prompt )
- 在命令提示符中，输入wmic baseboard 获取产品、制造商(wmic baseboard get product, manufacturer)
- 记下结果
就我而言，您可以查看我拥有的产品和制造商。因此，我需要从Micro-Star International(Micro-Star International) ( MSI )为MS-16P7
主板寻找新的驱动程序。这很简单——每个制造商都有自己的产品网站，每个主板都有支持页面。
就我而言，在搜索MS-16P7(MS-16P7)时，我必须搜索使用我主板的特定笔记本电脑，但没多久就找到了。
在下载之前，请再次确保单击锁定图标以确保您已连接到制造商的网站。下载BIOS。
在我们安装新的BIOS之前，您应该检查以确保您还没有最新的BIOS。为此，请按照以下步骤操作。
- 打开开始菜单(Start menu)
- 搜索命令(CMD)
- 搜索系统信息(System Information)
- 出现后点击系统信息(System Information )
- 在系统摘要选项卡(System Summary Tab)中，查找BIOS Version/Date
在值(Value)
字段中，记下列出的日期并将其与BIOS
制造商网站上的日期进行比较。如果网站上最新的BIOS是较新的日期，您可以安装它。
现在是安装新BIOS的时候了。对于此步骤，您将需要一个USB 驱动器(USB drive)。在您的 PC 上找到最近下载的BIOS更新。(BIOS)如果它是存档，则将其解压缩，然后将包含的文件拖到您的USB上。
这很重要：(This is
important:)您必须确保文件位于根级别。它们不能在任何文件夹中。
当您下载BIOS更新时，您将获得一个PDF或.txt文件，其中解释了安装新更新的步骤。
从上图中可以看出，包含在BIOS存档中的这个文件为我提供了所需的步骤。您需要阅读此内容的原因是因为每个BIOS将有不同的步骤，但总体过程是相似的。
您必须关闭您的 PC，然后重新打开。在启动过程中，在您的 PC 开机时按某个键进入BIOS ，然后查找更新(BIOS)BIOS选项。启动时，您可以在支持材料或屏幕上找到正确的密钥。如果您需要指导，请阅读制造商提供的材料。
概括
这使我们结束了有关如何修复USB 3.0端口的指南。我希望您发现本指南对您有用。如果您的USB端口仍有问题，请告诉我，我会尽快提供帮助。
USB 3.0 Ports Aren’t Working? Here’s How to Fix Them
In this troυbleshooting guide, we are going to
offer a number of tips for when your USB 3.0 ports aren’t working. Uѕually,
there are only a fеw differеnt causes for a faulty USB slot – we hope that
thesе tips will help you to fix it by trying tо solve each of these causeѕ step
by step.
The tips we offer will be straightforward for
you to try for yourself, regardless of your computer literacy. Just make sure
to read each suggestion carefully and follow the steps we recommend.
Hopefully, once you have finished reading, you
will have pinpointed the issue and will have your USB 3.0 ports working again.
Make Sure Internal Cables are Connected
The first thing to consider is whether the internal cables are connected to your USB 3.0 ports. This will only matter if you have a PC and you are trying to use the front USB ports.
If you are struggling with USB 3.0 ports on the back of your PC or on a laptop, you can skip this suggestion. You will need to open your case to access the motherboard. Switch off your PC first and unplug it from the wall.
The image we have above, provided from ASUS,
showcases what a USB cable looks like and where it needs to connect. The text
‘USB 3’ Usually, you will find this at the bottom of your motherboard. Make
sure it is connected – if it is, you’re good to go.
If not, you should be able to find the loose
USB 3.0 cable and connect it. If you can’t find one that looks like the image
shown above, it may be because your computer case does not have USB 3.0 ports
on the front.
Install the Latest Drivers
There’s a small chance you may need to update
your USB 3.0 drivers. First, you must find out which drivers your PC actually
needs. You can visit the device manager to find out. Follow the steps below for
guidance.
- Press the Windows Key
- Search for Device Manager
- Click Device Manager once it appears
- In Device Manager, look for Universal Serial Bus controllers
- Click the small arrow next to the
text to expand it
- Next, look for your USB 3.0 or 3.1
driver name
In my case, it was the Intel USB 3.1 eXtensible Host Controller. Now that we have the driver name, we can search google for it. This lead me to an Intel website with the download link for Windows 7.
Make note that you are downloading the right driver for the right operating system. Before downloading, click the lock icon in the top next to the website address to verify it’s the correct source.
If there isn’t an available link for your
operating system, it may be because that manufacturer doesn’t offer driver
downloads and expects you to get it through your operating system. In this
case, you can check for updates by following the steps below.
- Press the Windows Key
- Search for Device Manager
- Click Device Manager once it appears
- In Device Manager, look for Universal Serial Bus controllers
- Click the small arrow next to the
text to expand it
- Right click your USB 3.1 driver,
and click Properties
- Click the Driver tab
- Click Update Driver
- Click Search automatically for updated driver software
Windows 10 may return a search for a new
driver, or it may tell you that you already have the best driver installed. In
that case, move on to the next step below.
Update to the Latest BIOS, or Check USB 3.0 is Enabled in BIOS
In many cases, your motherboard will be
responsible for software issues related to your USB 3.0 ports or any other
ports on the motherboard. For this reason, updating to the latest BIOS may fix
things.
To do this, you must first find your
motherboard name so that you can locate the newest BIOS drivers on the
internet.
First, you can locate your motherboard name by
following the steps below.
- Open the Start menu
- Search for CMD
- Click Command Prompt when it appears
- In Command Prompt, enter wmic baseboard get product, manufacturer
- Take note of the results
In my case, you can see which product and
manufacturer I have. So, I need to search for a new driver for the MS-16P7
motherboard from Micro-Star International (MSI). It’s quite simple to do – each
manufacturer will have their own website for their products and there will be
support pages for each motherboard.
In my case, I had to search for the specific
laptop that used my motherboard when searching MS-16P7, but it didn’t take long
to find.
Before you download, once again make sure you
click the lock icon to ensure you are connected to the manufacturer’s website.
Download the BIOS.
Before we install the new BIOS, you should check
to make sure you don’t already have the latest BIOS. To do this, follow the
steps below.
- Open the Start menu
- Search for CMD
- Search for System Information
- Click System Information once it appears
- In the System Summary Tab, look
for BIOS Version/Date
In the Value
field, take note of the date listed and compare it to the date on the BIOS
manufacturer website. If the latest BIOS on the website is a more recent date,
you can install it.
It is now time to install the new BIOS. For
this step, you will need a USB drive.
Locate the recently downloaded BIOS update on your PC. Extract it if it’s an
archive, and drag the containing files onto your USB.
This is
important: You must make sure the files are at the
root level. They cannot be in any folder.
When you download a BIOS update, you will be
given a PDF or .txt file that explains the steps for installing the new update.
As you can see from the image above, this
file, included in the BIOS archive, provided me with the steps I needed. The
reason you need to read this is because each BIOS will have different steps,
but overall the process is similar.
You must switch off your PC, then switch it back
on. During boot up, enter the BIOS by pressing a certain key as your PC is
turning on, then look for the update BIOS option. You can find the right key in
the support material or on-screen as you boot up. If you need guidance, please
read the materials provided from your manufacturer.
Summary
That brings us to the end of our guide on how
to fix USB 3.0 ports. I hope that you have found this guide useful. If you are
still having issues with your USB ports, please let me know and I’ll try to
provide my help as soon as I can.
