本教程涵盖了在WhatsApp(WhatsApp)无法从个人和群组对话中下载图片、视频或文档时尝试的故障排除修复。导致此问题的因素包括互联网连接不良、设备存储空间不足、日期和时间设置不正确等。
我们相信至少以下建议之一将解决您的Android或 iOS 设备上的问题。
[01-如何修复-whatsapp-not-download-media-android-iphone]
注意：(Note:)本指南中的某些说明或步骤可能因您的设备型号和操作系统而异。
1. 解决您的Internet连接问题
WhatsApp需要强大的互联网连接才能下载和发送媒体文件和文档。缓慢或缓慢的网络连接(slow or sluggish network connection)将使该过程受挫。如果您使用蜂窝移动数据或移动数据，请切换到 Wi-Fi 网络。如果 Wi-Fi 连接问题仍然存在，请重新启动路由器并将设备移近一些以获得更好的信号强度。
让您的手机进入和退出飞行模式(airplane mode)也可以刷新您的互联网并解决连接问题。作为最后的手段，请联系您的网络提供商或重置手机的网络设置。
在 Android 上重置网络设置(Reset Network Settings on Android)
进入设置(Settings)>系统(System)>高级(Advanced)>重置选项(Reset options)>重置 Wi-Fi、移动和蓝牙(Reset Wi-Fi, mobile & Bluetooth)，然后点击重置设置(Reset Settings)。输入您手机的密码、图案或PIN以继续。
在 iPhone 上重置网络设置(Reset Network Settings on iPhone)
前往“设置”(Settings) > “通用(General)” > “传输或重置 iPhone(Transfer or Reset iPhone) ” > “重置(Reset)” > “重置网络设置”(Reset Network Settings)，然后输入 iPhone 的密码。
2. 检查 WhatsApp 服务器状态
(WhatsApp)当即时通讯服务器出现中断或停机时，WhatsApp会出现不同的故障。在服务器停机期间， WhatsApp(WhatsApp)可能无法发送或接收文本和媒体文件，而其他功能正常工作。有时，消息传递有效，而其他功能（如WhatsApp 状态(WhatsApp Status)）崩溃。
如果您的互联网工作正常，但WhatsApp没有下载媒体，请检查消息传递应用程序的服务器是否正常运行。DownDetector和IsItDownRightNow等著名的站点监控平台提供可靠的服务器状态报告。
如果服务器无法访问并且其他WhatsApp用户遇到类似的下载问题，则只有WhatsApp可以解决问题。联系WhatsApp Messenger 支持(WhatsApp Messenger Support)以提醒他们注意停机时间并等待服务器备份。
3.强制停止并重新打开WhatsApp
如果应用程序无响应或某些功能无法正常工作，强制关闭应用程序可能会解决问题。
在 Android 上强制停止 WhatsApp(Force Stop WhatsApp on Android)
转到设置(Settings)>应用程序和通知(Apps & notifications)>应用程序信息(App info)（或查看所有应用程序(See All Apps)）> WhatsApp >强制停止(Force Stop)，然后点击确定(OK)。
或者，长按主屏幕或应用启动器上的WhatsApp 图标，点击(WhatsApp icon)应用信息(App info)，然后选择强制停止(Force Stop)。
等待几秒钟，然后点击打开(Open)以重新启动WhatsApp。尝试(Try)从个人或群组对话中下载文件并检查它是否有效。
在 iPhone 上强制停止 WhatsApp(Force Stop WhatsApp on iPhones)
对于没有Home(Home)键的 iPhone ，从屏幕底部向上滑动以打开App Switcher。向上滑动(Swipe)WhatsApp 的预览以关闭应用程序。
如果您的 iPhone 有主页按钮，请双击主页按钮，然后在(double-click the Home button)WhatsApp上向上滑动以将其关闭。
之后，启动WhatsApp，打开对话，然后下载之前未能下载的图像或文档。
4.打开“保存到相机胶卷”
与Android不同，WhatsApp for iOS 不会自动将下载的媒体文件保存到您设备的存储中。相反，媒体文件和文档被保存为WhatsApp数据。如果您希望将媒体文件自动保存到您的应用程序库，请更改您的WhatsApp聊天设置。(WhatsApp)
启动 WhatsApp，选择设置(Settings)，点击聊天(Chats)，然后打开保存到相机胶卷(Save to Camera Roll)。
启用此选项可能会增加WhatsApp(WhatsApp)消耗的存储空间量。但是，还有其他重要的方法可以减小 iPhone 上 WhatsApp 的大小(reduce the size of WhatsApp on your iPhone)。
5.检查WhatsApp存储权限(WhatsApp Storage Permission)
如果WhatsApp(WhatsApp)没有存储权限，它不会将媒体文件下载或保存到您设备的存储或图库中。在您设备的设置菜单中打开WhatsApp信息页面并授予应用存储访问权限。
在 Android 上授予 WhatsApp 存储权限(Grant WhatsApp Storage Permission on Android)
打开 WhatsApp 的应用信息页面，选择Permissions，将其设置为Allow。
在 Android 上授予 WhatsApp Gallery 权限(Grant WhatsApp Gallery Permission on Android)
当您保存媒体文件时，WhatsApp是否会(Does WhatsApp)显示“ WhatsApp无法访问您的照片或视频”错误？这告诉您该应用程序无权访问您的照片库。
要停止此错误，请转到设置(Settings)> WhatsApp >照片(Photos)，然后选择所有照片(All Photos)。
这将授予WhatsApp访问您 iPhone 的媒体库的权限。重新打开WhatsApp对话并尝试下载照片/视频。
6.释放存储空间
存储空间不足(Low)或不足也可能是WhatsApp不下载媒体和文档的原因。检查手机的存储状态，确保有空间存放您要下载的文件。
前往“设置”(Settings) > “通用(General)” > “ iPhone 存储(iPhone Storage)”以查看您的 iPhone 有多少可用存储空间。
如果您的 iPhone（几乎）已打包，请卸载未使用的应用程序或使用这七个应用程序(these seven apps)来释放存储空间。
在 Android 设备上，前往“设置”(Settings) > “存储(Storage)” （或“设置”(Settings) > “关于手机(About phone)” > “存储(Storage)” ）查看设备的存储状态。如果您的手机使用普通的Android，请点击释放空间(Free Up Space)以使用文件管理器的清理工具来释放空间。
该工具将删除重复文件、旧屏幕截图、模糊照片和其他占用内部存储空间的不需要的文件。将文件传输到外部 SD 卡(Transferring files to an external SD card)是在不删除任何内容的情况下释放空间的另一个绝妙解决方法。
7. 要求对方重新发送
当有人在WhatsApp(WhatsApp)上向您发送照片、视频或文档时，您有 30 天的时间下载文件。如果您在 30 天内未下载该文件， WhatsApp(WhatsApp)会从其服务器中删除该文件。
(WhatsApp)当您在 30 天后尝试下载文件时，WhatsApp将显示此消息： “抱歉，此媒体文件似乎丢失。请让 [发件人姓名或电话号码] 重新发送。”(“Sorry, this media file appears to be missing. Please ask [Sender Name or Phone number] to resend it.”)
如果您收到此消息，解决方案是要求发件人重新发送图片、视频或文档。
8. 更新您手机(Phone)的日期(Date)和时间(Time)
不正确的日期和时间设置将阻止您的手机连接到WhatsApp服务器。确认(Confirm)您手机的日期和时间正确无误。否则，您可能会遇到通过WhatsApp(WhatsApp)发送和下载媒体文件和文档的问题。
关闭 WhatsApp(Close WhatsApp)，更新您手机的数据和时间设置，然后重试下载。
在 Android 上更新日期和时间设置(Update Date and Time Settings on Android)
- 转到设置(Settings)，点击系统(System)，然后选择日期和时间(Date & time)。
- 同时启用Use network-provide time和Use network-provide time zone(Use network-provided time zone)。
在 iOS 上更新日期和时间设置(Update Date and Time Settings on iOS)
打开设置(Settings)应用程序，点击常规(General)，选择日期和时间(Date & Time)，然后打开自动设置(Set Automatically)。
9.清除WhatsApp缓存
WhatsApp和其他Android应用程序会在您的设备上保存临时文件或缓存文件(temporary or cache files)，以便快速访问最近使用的信息。例如，当您使用贴纸和表情符号时，您会在键盘的最近使用部分中看到它们。WhatsApp将此数据存储为临时文件。
尽管有好处，但缓存文件的过度积累有时会导致性能问题。如果强制关闭应用程序后WhatsApp仍未下载媒体，请清除其缓存数据并再次检查。
注意：(Note:)清除WhatsApp缓存文件不会删除对话、聊天记录、文件或应用程序数据。
关闭 WhatsApp(Close WhatsApp)并按照以下步骤清除其缓存数据：
- 转到设置(Settings)>应用程序和通知(Apps & notifications)>应用程序信息(App info)（或查看所有应用程序(See All Apps)）并选择WhatsApp。
- 选择存储和缓存(Storage & cache)。
- 点击清除缓存(Clear Cache)图标。
重新打开 WhatsApp(Reopen WhatsApp)并检查您现在是否可以下载图像、视频和文档。
10.重启你的手机
重新启动设备的操作系统可能会修复导致WhatsApp故障的系统故障。请记住(Remember)在重新启动手机之前关闭所有应用程序，以免丢失未保存的更改和数据。
11. 更新 WhatsApp
该问题也可能源于您手机上安装的WhatsApp版本中的错误。(WhatsApp)前往您设备应用商店的WhatsApp页面，将应用更新到最新版本。点击以下链接快速访问：WhatsApp for Android (Google Playstore) | 适用于 iOS 的 WhatsApp(WhatsApp for iOS)（应用商店）。
12. 更新您的设备
如果WhatsApp(WhatsApp)仍然无法下载媒体文件或其他应用程序出现类似问题，请更新您手机的操作系统。
将您的 iPhone 连接到 Wi-Fi 网络并将其插入电源。之后(Afterward)，前往设置(Settings)>常规(General)>软件更新(Software Update)，然后点击下载并安装(Download and Install)以安装页面上可用的更新。
要更新 Android，请转至设置(Settings)>系统(System)>高级(Advanced)>系统更新(System Update)，然后点击检查更新(Check for updates)。
同样，更新您的Android设备的步骤可能与上述不同。请参阅手机的使用说明书或联系设备制造商以获取具体说明。
13.重新安装WhatsApp
(Remove WhatsApp)如果在尝试上述所有操作后问题仍然存在，请从您的设备中删除 WhatsApp并重新安装该应用程序。请记住(Remember)在从手机中删除应用程序之前备份您的 WhatsApp 数据。(backup your WhatsApp data)
在 Android 上，转到设置(Settings)>应用程序和通知(Apps & notifications)>应用程序信息(App info)（或查看所有应用程序(See All Apps)）> WhatsApp >卸载(Uninstall)。选中“保留(Keep)应用数据框”（如果您的设备上有该选项），然后点击确定(OK)。
如果您使用 iPhone，点击并按住WhatsApp图标，点击删除应用程序(Delete App)，然后选择删除(Delete)。
重启手机，从设备的应用商店重新安装WhatsApp ，然后(WhatsApp)从头开始设置 WhatsApp(set up WhatsApp from scratch)。
WhatsApp Not Downloading Media and Documents? 13 Ways to Fix
This tutorial covers troubleshooting fixes to try if WhatsApp won’t download pіctures, νideos, or documents from indiνidual and group conversations. Factors that cause this problem include poor internet conneсtivity, low devіce stоrage space, incorrect date and time settings, etc.
We’re confident that at least one of the recommendations below will fix the problem on your Android or iOS device.
[01-how-to-fix-whatsapp-not-download-media-android-iphone]
Note: Some instructions or steps in this guide may vary based on your device’s model and operating system.
1. Troubleshoot Your Internet Connection
WhatsApp requires a strong internet connection to download and send media files and documents. A slow or sluggish network connection will frustrate the process. Switch to a Wi-Fi network if you’re using cellular or mobile data. If the problem persists on a Wi-Fi connection, restart the router and move your device closer for better signal strength.
Putting your phone in and out of airplane mode can also refresh your internet and fix connectivity issues. Contact your network provider or reset your phone’s network settings as a last resort.
Reset Network Settings on Android
Go to Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth, and tap Reset Settings. Enter your phone’s password, pattern, or PIN to proceed.
Reset Network Settings on iPhone
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and enter your iPhone’s passcode.
2. Check WhatsApp Server Status
WhatsApp will exhibit different malfunctions when the instant messaging servers experience an outage or downtime. WhatsApp may fail to send or receive texts and media files during a server downtime while other features work correctly. Sometimes, messaging works while other functionalities (like WhatsApp Status) collapse.
If your internet is working correctly, but WhatsApp isn’t downloading media, check if the messaging app’s servers are operational. Reputable site-monitoring platforms like DownDetector and IsItDownRightNow provide reliable server status reports.
If the servers are unreachable and other WhatsApp users are experiencing similar download issues, only WhatsApp can resolve the problem. Contact WhatsApp Messenger Support to bring the downtime to their attention and wait until the servers are back up.
3. Force Stop and Reopen WhatsApp
If an app is unresponsive or some features don’t work correctly, force closing the app may resolve the problem.
Force Stop WhatsApp on Android
Go to Settings > Apps & notifications > App info (or See All Apps) > WhatsApp > Force Stop and tap OK.
Alternatively, long-press the WhatsApp icon on the home screen or app launcher, tap App info, and select Force Stop.
Wait a few seconds and tap Open to relaunch WhatsApp. Try downloading a file from an individual or group conversation and check if it works.
Force Stop WhatsApp on iPhones
For iPhones without a Home button, swipe up from the bottom of the screen to open the App Switcher. Swipe up on WhatsApp’s preview to close the app.
If your iPhone has a Home button, double-click the Home button, and swipe up on WhatsApp to close it.
Afterward, launch WhatsApp, open a conversation, and download images or documents that failed to download earlier.
4. Turn On “Save to Camera Roll”
Unlike Android, WhatsApp for iOS doesn’t automatically save downloaded media files to your device’s storage. Instead, media files and documents are saved as WhatsApp data. Change your WhatsApp chat settings if you want media files saved automatically to your app gallery.
Launch WhatsApp, select Settings, tap Chats, and toggle on Save to Camera Roll.
Enabling this option may increase the amount of storage space consumed by WhatsApp. However, there are other significant ways to reduce the size of WhatsApp on your iPhone.
5. Check WhatsApp Storage Permission
WhatsApp won’t download or save media files to your device’s storage or gallery if it doesn’t have storage permission. Open the WhatsApp info page in your device’s settings menu and grant the app storage access.
Grant WhatsApp Storage Permission on Android
Open WhatsApp’s app info page, select Permissions, set it to Allow.
Grant WhatsApp Gallery Permission on Android
Does WhatsApp display a “WhatsApp does not have access to your photos or videos” error when you save media files? That tells you the app doesn’t have access to your photo gallery.
To stop this error, go to Settings > WhatsApp > Photos and select All Photos.
That grants WhatsApp access to your iPhone’s media library. Reopen the WhatsApp conversation and try downloading the photo/video.
6. Free Up Storage Space
Low or insufficient storage space could also be why WhatsApp isn’t downloading media and documents. Check your phone’s storage status and ensure there’s space to house the file you want to download.
Go to Settings > General > iPhone Storage to check how much free storage your iPhone has.
If your iPhone is (almost) packed, offload unused apps or use these seven apps to free up storage space.
On Android devices, go to Settings > Storage (or Settings > About phone > Storage) to check your device’s storage status. If your phone uses stock Android, tap Free Up Space to use the file manager’s cleaning tool to free up space.
The tool will delete duplicate files, old screenshots, blurry photos, and other unneeded files consuming internal storage space. Transferring files to an external SD card is another brilliant workaround to freeing up space without deleting anything.
7. Ask the Other Person to Resend
When someone sends you photos, videos, or documents on WhatsApp, you have 30 days to download the file. WhatsApp deletes the file from its servers if you don’t download it in 30 days.
WhatsApp will display this message when you try to download the file after 30 days: “Sorry, this media file appears to be missing. Please ask [Sender Name or Phone number] to resend it.”
If you get this message, the solution is to ask the sender to resend the picture, video, or document.
8. Update Your Phone’s Date and Time
Incorrect date and time settings will prevent your phone from connecting to WhatsApp servers. Confirm that your phone’s date and time are correct. Otherwise, you may encounter issues sending and downloading media files and documents via WhatsApp.
Close WhatsApp, update your phone’s data and time settings and retry the download.
Update Date and Time Settings on Android
- Go to Settings, tap System, and select Date & time.
- Enable both Use network-provide time and Use network-provided time zone.
Update Date and Time Settings on iOS
Open the Settings app, tap General, select Date & Time, and toggle on Set Automatically.
9. Clear WhatsApp Cache
WhatsApp and other Android applications save temporary or cache files on your device for quick access to recently-used information. For instance, when you use stickers and emoji, you see them in the recently-used section of the keyboard. WhatsApp stores this data as temporary files.
Despite their benefits, overaccumulation of cache files sometimes causes performance issues. If WhatsApp is still not downloading media after force closing the app, clear its cache data and check again.
Note: Clearing WhatsApp cache files won’t delete conversations, chat history, files, or app data.
Close WhatsApp and follow the steps below to clear its cache data:
- Go to Settings > Apps & notifications > App info (or See All Apps) and select WhatsApp.
- Select Storage & cache.
- Tap the Clear Cache icon.
Reopen WhatsApp and check if you can now download images, videos, and documents.
10. Restart Your Phone
Rebooting your device’s operating system may fix system glitches causing WhatsApp to malfunction. Remember to close all applications before rebooting your phone so you don’t lose unsaved changes and data.
11. Update WhatsApp
The problem could also stem from bugs in the WhatsApp version installed on your phone. Head to the WhatsApp page on your device’s app store and update the app to the latest version. Tap these links for quick access: WhatsApp for Android (Google Playstore) | WhatsApp for iOS (App Store).
12. Update Your Device
Update your phone’s operating system if WhatsApp still doesn’t download media files or if other applications exhibit similar problems.
Connect your iPhone to a Wi-Fi network and plug it into a power source. Afterward, head to Settings > General > Software Update and tap Download and Install to install the update available on the page.
To update Android, go to Settings > System > Advanced > System Update and tap Check for updates.
Again, the steps for updating your Android device may vary from the above. Refer to your phone’s instruction manual or contact your device’s manufacturer for specific instructions.
13. Reinstall WhatsApp
Remove WhatsApp from your device and reinstall the app if the problem persists after trying everything listed above. Remember to backup your WhatsApp data before deleting the app from your phone.
On Android, go to Settings > Apps & notifications > App info (or See All Apps) > WhatsApp > Uninstall. Check the “Keep app data box”—if you get the option on your device—and tap OK.
If you use an iPhone, tap and hold the WhatsApp icon, tap Delete App, and select Delete.
Restart your phone, reinstall WhatsApp from your device’s app store, and set up WhatsApp from scratch.
