您正在处理项目、玩游戏或浏览网页，而您的 Windows 10 计算机一直在冻结。您必须重新启动计算机。我们都去过那里。为什么会发生这种情况，您该如何解决？
冻结问题是一个复杂的问题。任何问题都可能导致Windows死机，当您没有收到错误消息(error message)以帮助您了解它发生的原因时，这可能会令人非常沮丧。
也就是说，您可以通过定期维护来防止大多数Windows 10死机。(Windows 10)您不需要任何技术知识。我们将指导您完成九项故障排除任务，使用一直对我们有用的解决方案。
检查事件查看器中的日志
如果您不确定导致问题的原因，您可能会从事件日志中获得线索。
没有多少人知道它，但事件查看器(Event Viewer)保留了许多记录事件的日志文件。几乎在您的计算机上执行的每项操作（例如硬件故障和安全更改）都会记录在事件日志中。这应该是您的第一站。
要访问事件查看器(Event Viewer)，请右键单击开始按钮并从菜单中选择事件查看器。(Event Viewer)
进入事件查看器(Event Viewer)后，请特别注意在Windows冻结时出现的警告和错误。
日志用黄色感叹号或红色 x 图标标记它们。
如果您找不到任何信息，则表示导致冻结的事件未记录。同样(Again)，这取决于您正在处理的冻结类型。在这种情况下，您只需执行其他故障排除步骤即可。
运行系统文件检查器
在很多情况下，由于系统文件损坏或丢失，Windows 10 会一直冻结。幸运的是，我们有系统文件检查器工具(System File Checker tool)来帮助我们恢复原始文件。如果幸运的话，它会自动解决您的问题。
要使用该工具，请以管理员身份启动命令提示符并键入以下命令：(Command Prompt)
sfc /scannow
Windows 将自动扫描其文件，寻找任何不合适的地方。如果发现损坏或丢失的文件，它将尝试自动修复它。但是，如果没有发现问题，则很可能是您的系统文件没有导致冻结。
更新驱动程序和 Windows
根据我们的经验，过时的驱动程序是许多错误的根源。它们通常会导致您的 Windows 10 PC 冻结。
您可以从设备管理器 更新所有硬件驱动程序。(update all your hardware drivers)
这包括声卡、网卡、硬盘驱动器以及您通常不会想到的任何其他硬件。对于某些组件，例如显卡，最好从制造商的网站获取驱动程序。
在执行更新时，您还应该确保您拥有最新版本的Windows。Microsoft经常发布更新和修复程序，您可能会那么轻松地解决您的问题。
清理并检查系统驱动器
如果Windows 磁盘空间不足(Windows is running out of disk space)，它会开始冻结。临时文件需要存储空间，所以从Temp文件夹开始。删除(Delete)在那里找到的所有文件。您还应该运行磁盘清理(Disk Clean-Up)工具来删除所有占用空间的不必要文件。
要快速访问磁盘清理，只需在(Disk Cleanup)Windows搜索栏中键入“磁盘清理”并选择第一个结果。驱动器选择窗口将打开。
选择安装Windows 10的驱动器。默认情况下，它应该是 C: 驱动器。在下一个窗口中，选择要删除的数据类型。如果您真的空间不足，您可以选择所有内容。
如果空间不足不是问题，下一步是诊断系统驱动器。Windows有一个工具，您可以通过导航到Local Disk > Properties > Tools找到它。
选择检查(Check)按钮以查找系统错误。如果发现错误，该工具将为您提供修复它的选项。该过程完成后，您应该重新启动计算机并查看它是否继续冻结。
禁用省电功能
Windows 10 有一些高级电源选项，如果配置错误可能会导致问题。最常见的罪魁祸首是PCI Express Link State Power Management。
1. 转到控制面板(Control Panel )>系统和安全(System and Security)>电源选项( Power Options)，导航到计算机的电源计划设置。
2. 单击更改电池设置(Change battery settings)以打开电源计划窗口。
3. 单击更改设置(Change settings)以编辑电源计划。
4. 接下来，单击更改高级电源设置(Change advanced power settings)。
5. 向下滚动到PCI Express，然后将Link State Power Management设置为“ Off ”来禁用它。
如果您的计算机在此之后仍然死机，您也可以禁用其他省电选项。
检查内存
当涉及到随机冻结时，错误(Faulty)的内存通常是罪魁祸首。检测起来并不简单，因此请确保在执行此步骤之前尝试所有其他故障排除步骤。
检查坏RAM的最简单方法是运行Windows 内存诊断程序(Windows Memory Diagnostic)。如果没有发现错误，内存可能是好的，但这个诊断不是最可靠的。阅读我们关于如何诊断、检查和测试坏内存(how to diagnose, check, and test for bad memory)的文章，了解如何运行Windows内存诊断以及如何使用Memtest86等高级诊断工具。
系统还原
如果到目前为止没有任何帮助，您可以尝试将系统恢复到较早的日期(restore your system to an earlier date)。您可以在系统属性(System Properties)面板 中访问系统还原(System Restore)向导。
1. 打开 Windows设置(Settings)应用并选择系统(System)。
2. 打开关于(About )页面。
3. 向下滚动直到找到系统保护(System Protection)并单击它。
4. 选择系统还原(System Restore)按钮。
5. 选择还原点并选择下一步(Next)。
Windows 会自动将您的所有设置和文件重置为之前的日期。如果冻结问题是最近才开始的，那么这个解决方案应该可以工作。
清洁 Windows 10 安装
到目前为止，您是否尝试了所有方法，但Windows 10 仍然卡住？然后是时候从全新的Windows安装开始了。擦除驱动器并从头开始可以解决大多数性能和内存问题。
在开始之前，请备份所有重要的文档和文件。请记住(Remember)，为了增加成功的机会，您应该清除驱动器中的所有内容。不要只是重新安装 Windows 而不进行格式化。这将删除所有已安装的应用程序并将您的计算机切换回其默认设置(switch your computer back to its defaults)。
安装Windows后，安装并更新所有驱动程序，然后等待您的系统是否再次开始冻结。
不得已：更换硬件
如果全新安装不起作用，则可能是硬件问题。这是您应该开始更换特定组件或将计算机交给技术人员的时候。
从您的驱动器开始(Start)。即使他们通过了所有测试，他们也经常是问题所在。此外，与大多数 PC 部件相比，它们的更换成本要低得多。如果在此之后Windows 10继续死机，您应该更换计算机的存储卡。同样，没有测试是 100% 准确的，因此(Again)RAM可能有问题。
我们希望我们的解决方案之一可以帮助您解决Windows 10死机问题。让我们在评论中知道！
Windows 10 Keeps Freezing Up? 9 Ways to Fix
You’re working on a рroject, playing a game, or browsing the web, and your Windows 10 cоmputer keеps freezing up. You have to restart your computer. We’ve all been there. Why is this happening, and how can you fix it?
The freezing problem is a complicated one. Any issue can cause Windows to freeze, and it can be incredibly frustrating when you don’t get an error message to help you understand why it’s happening.
That said, you can prevent the majority of Windows 10 freezes through regular maintenance. You don’t need any technical know-how. We’ll guide you through nine troubleshooting tasks, using solutions that have always worked for us.
Check the Logs in the Event Viewer
If you aren’t sure what’s causing the problem, you might get a clue from the event logs.
Not many people are aware of it, but the Event Viewer keeps many log files that record events. Pretty much every action taken on your computer, such as hardware failures and security changes, ends up in an event log. This should be your first stop.
To access the Event Viewer, right-click the start button and select Event Viewer from the menu.
Once you’re in the Event Viewer, pay particular attention to warnings and errors that occurred around the time when Windows froze.
The log marks them with a yellow exclamation or red x icon.
If you can’t find any information, it means the event that caused the freeze wasn’t recorded. Again, it depends on the type of freeze you’re dealing with. In this case, you’ll just have to follow other troubleshooting steps.
Run the System File Checker
In a lot of cases, Windows 10 keeps freezing due to a corrupt or missing system file. Fortunately, we have the System File Checker tool to help us restore the original files. If lucky, it will automatically solve your problem.
To use the tool, launch the Command Prompt as an administrator and type the following command:
sfc /scannow
Windows will automatically scan its files, looking for anything out of place. If a corrupted or missing file is found, it will try to fix it automatically. However, if no problems are found, chances are your system files aren’t causing the freezes.
Update Drivers and Windows
In our experience, out-of-date drivers are the root of many errors. They can often lead to your Windows 10 PC freezing.
You can update all your hardware drivers from the Device Manager.
This includes the sound card, network card, hard drives, and any other hardware you don’t usually think about. For some components, like the graphics card, it’s better to get your drivers from the manufacturer’s website.
While performing updates, you should also make sure you have the latest version of Windows. Microsoft frequently releases updates and fixes, and you just might solve your problem that easily.
Clean Up and Check the System Drive
If Windows is running out of disk space, it starts freezing up. Storage space is required for temporary files, so start with the Temp folder. Delete all the files you find there. You should also run the Disk Clean-Up tool to remove all unnecessary files that are taking up space.
To quickly access Disk Cleanup, simply type “disk cleanup” in the Windows search bar and select the first result. The drive selection window will open.
Select the drive where you installed Windows 10. By default, it should be the C: drive. In the next window, select the type of data you want to remove. If you are really short on space, you can select everything.
If the lack of space isn’t the issue, the next step is to diagnose the system drive. Windows has a tool for that, and you can find it by navigating to Local Disk > Properties > Tools.
Select the Check button to look for system errors. If an error is found, the tool will give you the option to repair it. When the process is finished, you should restart your computer and see if it continues to freeze.
Disable Power Saving Features
Windows 10 has some advanced power options that can cause issues if misconfigured. The most common culprit is the PCI Express Link State Power Management.
1. Navigate to your computer’s power plan settings by going to Control Panel > System and Security > Power Options.
2. Click on Change battery settings to open the power plan window.
3. Click on Change settings to edit the power plan.
4. Next, click on Change advanced power settings.
5. Scroll down to PCI Express, and disable Link State Power Management by setting it to “Off.”
If your computer still freezes after this, you can disable other power-saving options as well.
Check the RAM
Faulty memory is often the culprit when it comes to random freezes. It’s not that simple to detect, so make sure to try all the other troubleshooting steps before taking this step.
The simplest way of checking for bad RAM is to run the Windows Memory Diagnostic. If no errors are found, the memory is probably fine, but this diagnostic isn’t the most reliable one. Read our article on how to diagnose, check, and test for bad memory to learn how to run a Windows memory diagnostic and how to use advanced diagnostic tools like Memtest86.
System Restore
If nothing has helped so far, you can try to restore your system to an earlier date. You can access the System Restore wizard in the System Properties panel.
1. Open the Windows Settings app and select System.
2. Open the About page.
3. Scroll down until you find System Protection and click it.
4. Select the System Restore button.
5. Choose the restore point and select Next.
Windows will automatically reset all of your settings and files to a previous date. If the freezing issues started only recently, this solution should work.
Clean Windows 10 Installation
Have you tried everything so far, and Windows 10 still keeps freezing? Then it’s time to start fresh with a clean Windows installation. Wiping your drives and starting from scratch fixes most performance and memory issues.
Before getting started, back up any important documents and files. Remember, to increase your chances of success, you should wipe everything from your drives. Don’t just reinstall Windows without formatting. This will delete all installed applications and switch your computer back to its defaults.
After installing Windows, install and update all of your drivers and wait to see if your system starts freezing again.
Last Resort: Changing Hardware
If the clean installation didn’t work, you probably have hardware problems. This is the point when you should start changing specific components or taking your computer to a technician.
Start with your drives. They are often the problem, even if they pass all tests. Besides, they’re much cheaper to replace than most PC parts. If Windows 10 keeps freezing after this, you should change your computer’s memory cards. Again, no test is 100% accurate, so chances are there might be something wrong with the RAM.
We hope one of our solutions helped you fix your Windows 10 freezing issue. Let us know in the comments!
