除非您是喜欢神秘的Zoom 呼叫者，否则您将需要一个(Zoom caller)工作网络摄像(working webcam)头来与您的朋友、家人和同事进行高质量的视频通话。Windows 10 提供了大量用于视频通话的内置和第三方应用程序（包括Skype），但您需要合适的摄像头才能使其正常工作。
Windows 10 非常适合通话，但这并不意味着您的网络摄像头不会遇到问题。如果您的 Windows 10 摄像头无法正常工作，它将阻止您与重要联系人保持联系。
值得庆幸的是，您可以尝试做一些事情来让您的相机再次运行。
1. 验证您的相机是否已连接(1. Verify That Your Camera Is Connected)
在寻找软件修复程序之前，请务必先检查您的相机硬件是否已连接。如果您使用的是USB摄像头，请确保电缆牢固地连接到USB端口。如果是，请尝试切换USB端口以查看是否可以解决问题。
对于蓝牙(Bluetooth)相机，您需要仔细检查它是否已连接并且蓝牙是否(Bluetooth is working)在您的 PC 上工作。
- 选择任务栏右下角的操作中心图标。(action center icon)从那里，选择蓝牙(Bluetooth)卡以打开蓝牙(Bluetooth)，然后右键单击并选择转到设置(Go to Settings)以快速访问蓝牙(Bluetooth)设置菜单。
- 蓝牙(Bluetooth)摄像头应列在菜单中。如果不是，请选择添加蓝牙或其他设备(Add Bluetooth or other device)以将相机与您的 PC 配对，然后按照屏幕上的过程进行操作。配对后，您的相机将在您选择的应用程序中可用。
默认情况下，内置摄像头可以使用（除非隐私设置被阻止）。您可以通过打开预装的Window 10 相机(Window 10 Camera)应用程序自行检查，您可以在“开始(Start)”菜单中找到该应用程序。
如果该应用程序显示您的相机源，那么您应该可以将其与Zoom等其他服务一起使用。如果没有，您需要使用以下步骤进一步调查。
2. 检查镜头(2. Check the Lens)
当相机镜头被挡住时，它可能看起来好像您的相机无法正常工作。保护您的隐私的一种常见方法是在相机镜头上放置贴纸或其他障碍物（特别是如果您在笔记本电脑上使用内置相机）。
没有目视检查镜头本身就无法检查这一点 - 相机或调用应用程序中的相机馈送只会显示为黑色。如果有障碍物或贴纸，请将其移除。
只要障碍物是阻止您的摄像头出现的唯一因素，这应该可以解决问题。但是，其他隐私设置在Windows 10中可用，因此您接下来需要调查这些设置。
3. 配置 Windows 相机隐私设置(3. Configure Windows Camera Privacy Settings)
保护您的(protect your)隐私( privacy)很重要，尤其是在涉及到您的摄像头和麦克风信号时。值得庆幸的是，微软(Microsoft)领先一步，引入了易于使用的隐私设置来阻止Windows 10中不必要的摄像头和麦克风使用。
但是，如果这些设置处于活动状态，您可能无法在第三方应用程序或服务（或其他Microsoft应用程序）中使用您的相机。您可以在Windows 设置(Windows Settings)菜单中配置这些设置并启用摄像头访问。
- 首先，右键单击“开始(Start)”菜单并选择“设置”(Settings)选项。
- 在Windows 设置(Windows Settings)菜单中，选择Privacy > Camera。要启用摄像头访问，请选择允许访问此设备上的摄像头部分中的(Allow access to the camera on this device)更改(Change)按钮，然后选择弹出菜单中的滑块以启用它。
- 您还需要通过选择下面的允许应用访问您的相机(Allow apps to access your camera)滑块来授予相机访问应用程序的权限，确保它处于打开(On)位置。
- 要授予相机访问 Microsoft Store 应用程序的权限(Microsoft Store)，请向下滚动到选择哪些 Microsoft Store 应用程序可以访问您的滑块(Choose which Microsoft Store apps can access your slider )部分。在此处，选择列出的应用程序旁边的滑块以授予相机访问权限。
- 如果您希望标准桌面应用程序可以访问相机，请向下滚动到允许桌面应用程序访问您的相机(Allow desktop apps to access your camera)部分，然后将滑块选择到打开(On)位置。
某些(Certain)应用程序（例如您的网络浏览器）也可以配置为阻止相机访问以获得额外的隐私。如果是这种情况，您需要启用浏览器访问您的相机。(enable browser access to your camera)
4.关闭其他相机应用程序并尝试替代方案(4. Close Other Camera Apps and Try Alternatives)
大多数用户会发现，当检测到摄像头并在内置的Windows 10摄像头应用程序中工作时，它应该可以在您安装的任何其他摄像头或网络通话应用程序中访问。但是，情况并非总是如此，未知错误和应用程序冲突有时会阻止您使用相机。
如果您有两个打开的应用程序试图使用相机，您可能会发现其中一个应用程序的相机源被阻止。在开始之前，请确保只有您尝试使用的应用程序处于打开状态并且可以访问相机源。
如果相机工作正常，但您选择的应用程序仍然无法工作，那么您可能需要尝试替代方案。这将帮助您确定问题是基于软件还是基于硬件。例如，如果Windows 10 相机(Camera)应用程序正常工作，但视频通话应用程序不工作，那么问题可能出在应用程序而不是您的硬件上。
5.在设备管理器中重启设备(5. Restarting Devices in Device Manager)
PC 维护中的陈词滥调是，打开和关闭设备通常可以解决难以诊断的问题。如果您的 Windows 10 摄像头无法正常工作，您可以通过在设备管理器(Device Manager)菜单中禁用并重新启用它来强制它重新启动。
- 要访问设备管理器(Device Manager)菜单，请右键单击开始(Start)菜单并选择设备管理器(Device Manager)选项。
- 在设备管理器(Device Manager)菜单中，找到相机(Cameras)类别下列出的相机设备。如果您使用的是蓝牙(Bluetooth)相机，您可能会发现它列在蓝牙(Bluetooth )类别下。找到相机后，右键单击它，然后选择“属性(Properties)”选项。
- 在“属性(Properties)”菜单中，选择“驱动程序(Driver)”选项卡，然后选择“禁用设备(Disable Device)”选项。Windows会要求您确认，因此请选择是(Yes)。
- 禁用后，在同一菜单中选择启用设备(Enable Device)选项以重新启用您的相机。
6. 安装 Windows 系统和驱动程序更新(6. Install Windows System and Driver Updates)
Microsoft定期发布Windows的新系统更新，引入新功能和错误修复。Windows 10相机的问题可能是由以前未知的错误引起的，因此安装更新可能会解决问题。
同样，设备制造商通常会发布新的驱动程序更新，以帮助解决硬件（相机）和软件（Windows本身，以及任何已安装的相机应用程序）之间的问题。您可以使用Windows Update(Windows Update)安装新的驱动程序和系统更新。
- 要访问Windows Update，请右键单击“开始(Start)”菜单并选择“设置”(Settings)选项。
- 在“设置”菜单中，选择Update & Security > Windows Update。选择检查更新(Check for Updates)以查找新的系统和驱动程序更新并允许Windows 更新(Windows Update)过程开始下载和安装它们。如果有可用的功能更新，请选择下载并安装(Download and Install)开始。
如果您的设备是新设备，则可能无法通过Windows Update系统获得支持的驱动程序。如果是这种情况，请查看您的用户手册并搜索制造商的网站以下载并安装相应的驱动程序。
修复 Windows 10 相机问题(Fixing Windows 10 Camera Issues)
当Windows 10相机不工作时，这些步骤（在大多数情况下）应该有助于解决问题。如果没有，您可能需要尝试使用新相机或查看视频通话的替代选项。
例如，您可以尝试使用Facebook 门户(Facebook Portal)在电视前接听电话，或者，如果您也是Mac、iPhone 或 iPad 用户，您可以考虑使用 FaceTime 进行群组通话(group calls using FaceTime)。但是， Mac(Mac)用户需要先确保内置Mac 摄像头正常工作(Mac camera is working)。
Windows 10 Camera Not Working? 6 Ways to Fix
Unless you’re the kind of Zoom caller who prefers to be mysterious, you’re going to need a working webcam to make high-quality video calls with your friends, family, and work colleagues. Windows 10 offers plenty of built-in and third-party apps for video calling (including Skype), but you need the right camera to make it work.
Windows 10 is perfect for calling, but that doesn’t mean that you won’t run into problems with your webcam. If your Windows 10 camera is not working, it’ll prevent you from staying in touch with your essential contacts.
Thankfully, there are a few things you can try to get your camera operational again.
1. Verify That Your Camera Is Connected
It’s important to remember to check your camera hardware is connected first before you look for software fixes. If you’re using a USB camera, make sure that the cabling is firmly connected to the USB port. If it is, try switching USB ports to see if this resolves the issue.
For Bluetooth cameras, you’ll need to double-check that it’s connected and that Bluetooth is working on your PC.
- Select the action center icon in the bottom-right corner of the taskbar. From there, select the Bluetooth card to switch Bluetooth on, then right-click and select Go to Settings to quickly access the Bluetooth settings menu.
- The Bluetooth camera should be listed in the menu. If it isn’t, select Add Bluetooth or other device to pair the camera to your PC and follow the on-screen process. Once paired, your camera will be available in your chosen app.
Built-in cameras are ready to use by default (unless privacy settings are blocked). You can check this for yourself by opening the pre-installed Window 10 Camera app, which you can find in the Start menu.
If the app shows your camera feed, then you should be able to use it with other services like Zoom. If it doesn’t, you’ll need to investigate further using the steps below.
2. Check the Lens
When a camera lens is blocked, it can appear as if your camera isn’t working. A common way to protect your privacy is to place a sticker or other obstacles over a camera lens (especially if you’re using a built-in camera on a laptop).
There isn’t a way to check this without visually inspecting the lens itself—the camera feed in your camera or calling app will simply appear black. If there is an obstacle or sticker in place, remove it.
As long as the obstacle is the only thing stopping your camera feed from appearing, this should resolve the issue. Other privacy settings are available in Windows 10, however, so you’ll need to investigate these next.
3. Configure Windows Camera Privacy Settings
It’s important to protect your privacy, especially when it comes to your camera and microphone feeds. Thankfully, Microsoft is a step ahead, introducing easy-to-use privacy settings to block unnecessary camera and microphone usage in Windows 10.
If these settings are active, however, you might not be able to use your camera in third-party apps or services (or with other Microsoft apps). You can configure these settings and enable camera access in the Windows Settings menu.
- To begin, right-click the Start menu and select the Settings option.
- In the Windows Settings menu, select Privacy > Camera. To enable camera access, select the Change button in the Allow access to the camera on this device section, then select the slider in the pop-up menu to enable it.
- You’ll also need to grant camera access to apps by selecting the Allow apps to access your camera slider beneath, making sure that it’s in the On position.
- To grant camera access to apps from the Microsoft Store, scroll down to the Choose which Microsoft Store apps can access your slider section. From here, select the slider next to a listed app to grant camera access.
- If you want standard desktop apps to have camera access, scroll down to the Allow desktop apps to access your camera section, then select the slider to the On position.
Certain apps, like your web browser, can also be configured to block camera access for extra privacy. You’ll need to enable browser access to your camera if this is the case.
4. Close Other Camera Apps and Try Alternatives
Most users will find that when a camera is detected and working in the built-in Windows 10 camera app, it should be accessible in any other camera or web calling app you have installed. That isn’t always the case, however, with unknown bugs and app conflicts sometimes preventing you from using your camera.
If you have two open apps attempting to use the camera, you may find that the camera feed is blocked in one of them. Make sure that only the app you’re trying to use is open and has access to the camera feed before you begin.
If the camera is working, but your chosen app still doesn’t work, then you may need to try an alternative. This will help you determine if the problem is software or hardware based. For instance, if the Windows 10 Camera app is working but a video calling app isn’t, then the problem is likely with the app and not your hardware.
5. Restarting Devices in Device Manager
It’s a cliche in PC maintenance that switching a device on and off often fixes a hard-to-diagnose problem. If your Windows 10 camera is not working, you can force it to restart by disabling and re-enabling it in the Device Manager menu.
- To access the Device Manager menu, right-click the Start menu and select the Device Manager option.
- In the Device Manager menu, find your camera device listed under the Cameras category. If you’re using a Bluetooth camera, you may find it listed under Bluetooth category instead. Once you find your camera, right-click it, then select the Properties option.
- In the Properties menu, select the Driver tab, then select the Disable Device option. Windows will ask you to confirm, so select Yes to do so.
- Once disabled, select the Enable Device option in the same menu to re-enable your camera.
6. Install Windows System and Driver Updates
Microsoft regularly issues new system updates for Windows, introducing new features and bug fixes. A problem with a Windows 10 camera could be caused by a previously-unknown bug, so installing updates may resolve the problem.
Likewise, device manufacturers often release new driver updates that help to resolve issues between the hardware (the camera) and the software (Windows itself, as well as any installed camera apps). You can install new drivers and system updates using Windows Update.
- To access Windows Update, right-click the Start menu and select the Settings option.
- In the Settings menu, select Update & Security > Windows Update. Select Check for Updates to look for new system and driver updates and allow the Windows Update process to begin downloading and installing them. If a feature update is available, select Download and Install to begin.
If your device is new, supported drivers may not be available through the Windows Update system. If that’s the case, check your user manual and search the manufacturer’s website to download and install appropriate drivers instead.
Fixing Windows 10 Camera Issues
When a Windows 10 camera is not working, these steps should (in most cases) help to resolve the problem. If it doesn’t, you may need to try a new camera or look at alternative options for your video calls.
For instance, you could try a Facebook Portal to take calls in front of your TV or, if you’re also a Mac, iPhone, or iPad user, you could think about making group calls using FaceTime instead. Mac owners will need to make sure that the built-in Mac camera is working first, however.
