如果您最近升级到Windows 7或全新安装了Windows 7，您要做的第一件事就是运行Windows Update以下载最新的安全补丁和修复程序。

但是，您也可能会收到带有以下错误代码的错误消息：

0x80073712

或者，如果您进入控制面板^{(Control Panel)}并单击打开或关闭Windows^{(Turn Windows)}功能，您可能会看到Windows功能对话框为空。

windows 功能为空

如果Windows工作正常，Windows功能对话框应如下所示：

Windows 功能打开或关闭为空

此错误还会导致您在Windows 事件查看器的^{(Windows Event)}系统^(System)日志中看到一个日志条目，其描述如下：

Windows Servicing failed to complete the process of setting package xxxxxx (Software Update) into Default(Default) state

为了解决这个问题，有两种可能的解决方案。对于任何一个，您都需要确保您登录的帐户具有管理凭据。如果是这样，请尝试以下方法来修复空白或空的Windows功能对话框。

方法 1 – 运行系统文件检查器

解决此问题的第一种方法是运行系统文件检查器^{(System File Checker)}工具，该工具将扫描Windows 7或Vista的所有系统文件，并将任何损坏、丢失或不正确的文件替换为原始正确版本。

要在Windows 7中运行系统文件检查器^{(System File Checker)}，请单击开始^(Start)并在搜索框中输入CMD。右键单击cmd.exe文件并选择Run as Administrator。

Windows 7 命令提示符

现在在提示符处键入以下命令：

sfc /scannow

扫描需要一点时间才能完成，并且可能还需要原始的Windows安装 CD。

windows 7 系统文件检查器

尝试再次运行Windows 更新^{(Windows Update)}或尝试进入Windows 功能^{(Windows Features)}并查看是否所有内容都已返回列表中。如果没有，请尝试方法 2。

方法 2 – 执行系统还原

您可能必须将操作系统恢复到不存在问题的先前状态。您可以在 Windows 7^{(system restore in Windows 7)}中执行系统还原，方法是转到“开始^(Start)”并在搜索框中输入“系统还原”：

windows 7系统还原

^{(Click Next)}弹出对话框时单击“下一步” ，然后从列表中选择以前的还原点之一，然后单击“下一步”^(Next)。

还原点windows 7

希望还原完成后，您可以安装Windows更新或没有空白的Windows 功能^{(Windows Features)}对话框。如果您仍然有问题，请发表评论，我会尽力提供帮助！

Windows Features On or Off Dialog is Empty in Windows 7 or Vista

If you’ve recently upgraded to Windows 7 or did a cleаn install of Windоws 7, the first thing you’ll want to do iѕ rυn Windows Update tо download the latest sеcurity patches and fixes.

However, you may also get an error message with the following error code below:

0x80073712

Or if you go into the Control Panel and click on Turn Windows features on or off, you may see that the Windows features dialog box is empty.

windows features empty

If Windows is working normally, the Windows features dialog should look like this:

windows features on or off empty

This error will also cause you to see a log entry in the System log in Windows Event viewer with the following description:

Windows Servicing failed to complete the process of setting package xxxxxx (Software Update) into Default(Default) state

In order to fix the problem, there are two possible solutions. For either one, you need to make sure the account you are logged into has administrative credentials. If so, then try the methods below to fix the blank or empty Windows features dialog box.

Method 1 – Run System File Checker

The first way to fix this problem is to run the System File Checker tool, which will scan all the system files for Windows 7 or Vista and replace any corrupted, missing, or incorrect files with the original correct versions.

To run System File Checker in Windows 7, click on Start and type in CMD in the search box. Right-click on cmd.exe file and choose Run as Administrator.

windows 7 command prompt

Now type in the following command at the prompt:

sfc /scannow

The scan will take a little while to complete and may also ask for the original Windows installation CD.

windows 7 system file checker

Try running Windows Update again or try going into Windows Features and seeing if everything has come back into the list. If not, try method 2.

Method 2 – Perform a System Restore

You may have to restore your operating system to a previous state in which the problem did not exist. You can perform a system restore in Windows 7 by going to Start and typing in “system restore” in the search box:

windows 7 system restore

Click Next when the dialog pops up and then choose one of the previous restore points from the list and click Next.

restore point windows 7

Hopefully once the restore is finished, you can either install Windows updates or not have a blank Windows Features dialog box. If you still have the problem, post a comment and I’ll try to help!

力许

About the author

我是一名专业的计算机技术人员，在该领域拥有超过 10 年的经验。我专注于 Windows 7 和 Windows 应用程序开发，以及酷网站设计。我在该领域知识渊博，经验丰富，对于任何希望发展业务的组织来说都是一笔宝贵的财富。