登录Microsoft Store后，您可以在(Microsoft Store)Windows设备上同步应用程序购买、首选项和帐户详细信息。但是，当错误阻止您登录Microsoft帐户时，您将无法访问以前购买的应用程序。
在此故障排除教程中，我们将介绍如果您无法在 Windows 10 或 Windows 11 设备上登录Windows 应用商店(Windows Store)时需要执行的七项操作。
1. 排除互联网(Internet)连接
故障
首先要做的是仔细检查您的设备是否仍然连接到互联网。最简单的方法是打开网络浏览器并加载网站。如果它加载，则您的互联网可能工作正常。
如果网页无法加载，请尝试运行我们的互联网连接故障排除指南(internet connection troubleshooting guide)来解决问题。
我们还建议暂时禁用VPN和代理服务器，然后查看您是否可以登录。有时，这些会阻止Microsoft Store正常工作，导致您无法登录。
2.重置Microsoft Store应用(Microsoft Store App)程序(Cache)并清除(Clear)缓存
Windows 应用程序将临时文件存储在缓存中。这些文件可确保应用程序正常运行并加载速度更快。如果缓存损坏，清除缓存可以解决问题。
要重置Microsoft Store缓存：
- 按(Press)Windows键 + I 打开“(Windows)设置”(Settings)。
- 选择“应用程序”(Apps)（如果您使用的是旧版本，请选择System > Apps和功能(Features)”）。
- 选择微软商店。
- 选择高级选项。
- 选择重置。
或者，您可以执行以下操作：
- 按Windows键 + R 打开“运行”(Run)对话框。
- 输入“(Type “) wsreset.exe”并按Enter 键(Enter)。
- 将弹出一个空白的命令提示符窗口。(Command Prompt)大约 10 秒后，它将关闭，Microsoft Store将自动打开。
3.使用Windows应用商店应用程序疑难解答(Windows Store Apps Troubleshooter)
Windows提供了一个应用程序疑难解答程序，尝试发现并修复与其应用程序和系统文件相关的问题。要使用此应用程序：
- Press Win + I 打开“设置”(Settings)应用程序。
- 选择更新和安全。
- 选择疑难解答。
- 选择其他疑难解答。
- 在“Windows 应用商店应用程序”(Windows Store Apps)旁边，选择“运行(Run)疑难解答程序”。
4. 使用正确的时间和日期
某些Windows应用程序（包括Microsoft Store）需要正确的日期和时间设置才能正确连接。使用不正确的时间和日期可能会导致您无法登录。要解决此问题，请执行以下操作：
- 右键单击(Right-click)“开始”(Start)菜单并选择“设置”(Settings)。
- 选择时间和语言。
- 选择日期和时间。
- 打开自动设置时间。
5.打开Microsoft Store安装服务(Microsoft Store Install Service)
Microsoft Store 安装服务(Microsoft Store Install Service)可帮助Microsoft Store应用安装新程序。如果禁用此服务，可能会导致商店无法正常工作。
要解决此问题：
- Press Win + S打开“搜索”(Search)菜单。
- 输入“服务”并按 Enter 键。
- 向下滚动(Scroll)并双击Microsoft Store Install Service。
- 在“启动类型”下拉菜单中，选择“手动”(Manual)。
- 选择开始。
- 按“应用”(Press Apply)和“确定”完成更改。
6.安装Windows更新
Microsoft不断发布新的更新来解决Windows操作系统中的故障和安全威胁。如果您由于Microsoft Store(Microsoft Store)中的错误而无法登录，最新的Windows更新可能会解决该问题。
要更新您的系统：
- 右键单击“开始”(Start)并选择“设置”(Settings)。
- 选择更新和安全。
- 选择检查更新。
- 下载并安装任何可用的更新，然后重新启动系统。
7.重新安装微软商店
如果其他方法都不起作用，您的最终选择是完全重新安装Microsoft Store应用程序。这应该会清除所有错误并允许您再次登录您的用户帐户。
问题是，Microsoft Store无法以通常的方式卸载。要删除它，您必须使用Windows PowerShell。
- 打开“开始”(Start)菜单并输入“powershell”。
- 右键单击 PowerShell(Right-click PowerShell)并选择以管理员身份运行(Run)。
- 在PowerShell窗口中，键入以下命令并按 Enter：
获取 AppxPackage -alluser *WindowsStore* | 删除-Appxpackage
- 等待(Wait)该过程完成，然后在“开始”菜单(Start Menu)中搜索Windows 应用商店(Windows Store)。如果没有出现，则说明卸载成功。
- 返回管理PowerShell窗口，键入以下内容并按 Enter：
获取 AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -注册“$($_.InstallLocation)AppXManifest.xml”}
- 完成后，退出PowerShell并尝试照常
登录Microsoft Store 。
下载您最喜欢的应用程序
希望本故障排除指南能够帮助您重新登录Microsoft Store帐户。如果您仍然遇到问题，请查看我们的其他指南 - 例如，如果您的Microsoft Store 下载不断停止(Microsoft Store download keeps stopping)、商店无法打开(Store won’t open)，或者您收到错误代码(receiving an error code)。
Can’t Sign Into the Microsoft Store? Try These 7 Fixes
Signing into the Microsoft Store letѕ you sync aрp purchases, preferences and account dеtailѕ acrоss your Windows devices. But when an error prevents you from signing in to yоur Microsoft account, yoυ’ll be unablе tо access рreviously purchased apps.
In this troubleshooting tutorial, we’ll cover seven things to do if you can’t sign into Windows Store on your Windows 10 or Windows 11 device.
1. Troubleshoot Your Internet Connection
The first thing to do is double-check that your device is still connected to the internet. The easiest thing to do is open a web browser and load a website. If it loads, your internet is likely working fine.
If the webpage doesn’t load, try running through our internet connection troubleshooting guide to fix the problem.
We also recommend temporarily disabling your VPN and proxy server and see if you can sign in. Occasionally, these prevent the Microsoft Store from working correctly, preventing you from signing in.
2. Reset Microsoft Store App and Clear the Cache
Windows apps store temporary files in a cache. These files make sure the app works correctly and loads faster. If the cache becomes corrupted, clearing the cache can resolve problems.
To reset the Microsoft Store cache:
- Press the Windows key + I to open Settings.
- Select Apps (if you’re using an older version, select System > Apps & Features).
- Select Microsoft Store.
- Select Advanced Options.
- Select Reset.
Alternatively, you can do the following:
- Press Windows key + R to open the Run dialog box.
- Type “wsreset.exe” and press Enter.
- A blank Command Prompt window will pop up. After about 10 seconds, it will close, and the Microsoft Store will open automatically.
3. Use the Windows Store Apps Troubleshooter
Windows provides an app troubleshooter that attempts to uncover and fix issues related to its apps and system files. To use this app:
- Press Win + I to open the Settings app.
- Select Update & Security.
- Select Troubleshoot.
- Select Additional troubleshooters.
- Next to Windows Store Apps, select Run the troubleshooter.
4. Use the Correct Time and Date
Some Windows apps, including the Microsoft Store, need the correct date and time settings to connect correctly. Using an incorrect time and date can prevent you from signing in. To fix this:
- Right-click the Start menu and select Settings.
- Select Time & Language.
- Select Date & time.
- Toggle on Set time automatically.
5. Turn On the Microsoft Store Install Service
The Microsoft Store Install Service helps the Microsoft Store app install new programs. If this service has been disabled, it can prevent the Store from working correctly.
To fix this:
- Press Win + S to open the Search menu.
- Type “services” and press Enter.
- Scroll down and double-click Microsoft Store Install Service.
- In the “Startup type” drop-down menu, select Manual.
- Select Start.
- Press Apply and OK to finalize the changes.
6. Install Windows Updates
Microsoft releases new updates constantly to address glitches and security threats in their Windows operating systems. If you can’t sign in due to a bug in the Microsoft Store, the latest Windows update might resolve the problem.
To update your system:
- Right-click Start and select Settings.
- Select Update & Security.
- Select Check for updates.
- Download and install any available update, then reboot your system.
7. Reinstall Microsoft Store
If nothing else has worked, your final option is to completely reinstall the Microsoft Store app. This should clear out any bugs and allow you to sign in to your user account once again.
The problem is, Microsoft Store cannot be uninstalled in the usual way. To remove it, you’ll have to use Windows PowerShell.
- Open the Start menu and type “powershell.”
- Right-click PowerShell and select Run as administrator.
- In the PowerShell window, type the following command and press Enter:
Get-AppxPackage -alluser *WindowsStore* | Remove-Appxpackage
- Wait for the process to complete, then search for the Windows Store in the Start Menu. If it doesn’t appear, the uninstall was successful.
- Return to the admin PowerShell window, type the following and press Enter:
Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Once completed, exit PowerShell and try to sign in to Microsoft Store as usual.
Download Your Favorite Apps
Hopefully, this troubleshooting guide has helped you sign back into your Microsoft Store account. Check out our other guides if you’re still having problems — for example, if your Microsoft Store download keeps stopping, the Store won’t open, or you’re receiving an error code.
