在 iPhone 上设置Gmail时,互联网连接或Gmail服务器出现问题可能会中断该过程。特定于设备的故障、过时的操作系统和不正确的Gmail帐户设置是其他可能的原因。
本教程涵盖了 10 个故障排除修复程序,当您无法将Gmail链接到 iOS 设备时可以尝试这些修复程序。

1. 检查您的互联网连接
您需要一个有效的互联网网络才能在 iPhone 或 iPad 上设置和使用Gmail 。如果您无法将Gmail链接到 iPhone 的邮件(Mail)应用程序,请确认您的互联网连接已启动并正在运行。
打开您的网络浏览器,访问多个网站,然后检查它们是否通过。如果您的浏览器没有加载任何网页,则您的互联网连接存在问题。
让您的 iPhone 进入和退出飞行模式以刷新连接并重试。如果您使用的是蜂窝数据,请切换到 Wi-Fi 连接并重试。此外,确保邮件(Mail)和设置(Settings)应用程序具有蜂窝数据访问权限。如果问题仍然存在,请联系您的服务提供商。
前往“设置”(Settings) > “蜂窝(Cellular)网络” (或“移动数据”)并确保“(Mobile Data)邮件”(Mail)和“设置”(Settings)的蜂窝数据访问已打开。

2.检查Gmail服务状态
Gmail服务器的临时故障也可能是导致此问题的原因。在另一台设备上打开Gmail,然后检查您是否可以登录或访问您的收件箱。如果您无法(can’t set up or access Gmail)在任何设备上设置或访问 Gmail,则电子邮件服务可能存在问题。
在您的网络浏览器上访问Google Workspace 状态信息中心,然后查看(Google Workspace Status Dashboard)Gmail旁边的状态指示器。

绿色复选标记(green checkmark)(✅) 表示Gmail工作正常,并且电子邮件服务没有问题。相反,橙色感叹号(orange exclamation mark)和红色 X 图标(red X icon)分别表示“服务中断”和“服务中断”。
如果服务中断或中断,您必须等到Google解决了问题才能使用Gmail。当状态图标返回绿色复选标记时,请尝试重新设置Gmail 。
3. 在 Safari 中清除 Gmail 的 Cookie
(Cookie)Safari中的(Safari)Cookie损坏会阻止 iOS 将您的Gmail帐户链接到邮件(Mail)应用程序。如果Safari在设置(Safari)Gmail时显示“ Safari无法打开页面,因为发生了太多重定向”或类似错误,清除 Safari 的 cookie(clearing Safari’s cookies)可能会解决问题。
- 前往设置(Settings)> Safari,滚动到页面底部并点击高级(Advanced)。
- 点击网站数据(Website Data)。

- 在搜索栏中输入 gmail,然后点击键盘上(gmail)的搜索。(Search)
- 点击左下角的编辑。(Edit)
- 点击“gmail.com”旁边的红色减号图标,然后选择(red minus icon)删除(Delete)。

这将删除与Gmail(Gmail)相关的 cookie 和其他相关浏览数据。尝试重新设置Gmail并检查是否可以解决问题。
4.检查邮件应用设置
将您的Google(Google)帐户添加到 iPhone后,无法在邮件(Mail)应用中找到您的Gmail收件箱?检查邮件(Mail)设置菜单并确保为您的Google电子邮件帐户启用邮件同步。(Mail)
转到设置(Settings)>邮件(Mail)>帐户(Accounts)> Gmail并打开邮件(Mail)选项。如果已启用,请将其关闭,等待一分钟,然后重新打开。

5.清除或重置解锁验证码(Unlock Captcha)
有时,Google会使用CAPTCHA协议来保护您的帐户免受可疑或欺诈性访问。此安全协议还可以限制某些第三方电子邮件应用程序访问您的帐户。
如果您无法在新 iPhone 上设置Gmail,则执行CAPTCHA重置可以修复故障。该操作将暂时禁用任何额外的安全协议(两步(Two-Step)验证或两步(2-Factor Authentication)验证除外) ,从而阻碍 Gmail 设置过程。
- 在您的网络浏览器中访问DisplayUnlockCaptcha 页面(DisplayUnlockCaptcha page)(最好在计算机上)。如果浏览器未与您的帐户相关联,请登录Google 。
- 点击继续(Continue)以继续。

- 您应该会在屏幕上看到“启用帐户访问”消息。(Account)再次尝试在邮件(Mail)应用中设置Gmail 。

6. 在 Gmail 设置中启用 IMAP
Gmail 使用Internet 邮件访问协议 (IMAP)(Internet Message Access Protocol (IMAP))将邮件推送到您的设备。如果邮件应用中的 Gmail 收件箱为空(Gmail inbox is empty in the Mail app),请确保IMAP是Gmail设置中的首选服务器。在网络浏览器中打开Gmail网站,然后按照以下步骤操作:
- 选择收件箱右上角的齿轮图标,然后选择(gear icon)查看所有设置(See all settings)。

- 转到Forwarding and POP/IMAP选项卡,选中“ IMAP访问”行,然后选择启用 IMAP(Enable IMAP)。选择保存更改(Save Changes)以继续。

尝试在您的 iPhone 上设置Gmail并检查您是否可以访问您的邮件。
7. 手动设置 Gmail
如果您无法使用电子邮件地址和密码将Gmail (自动)添加到 iPhone,请尝试手动设置Gmail 。
- 前往设置(Settings)>邮件(Mail)>帐户(Accounts),然后点击添加帐户(Add Account)。
- 选择其他(Others)并点击添加邮件帐户(Add Mail Account)。

- 在各自的字段中输入您的姓名、电子邮件地址和密码。在“描述”字段中为帐户提供描述性摘要,然后点击下一步(Next)。
- 点击IMAP选项卡并前往“接收邮件服务器”部分。输入imap.gmail.com作为“主机名”,然后在“用户名”字段中输入您的Gmail地址。(Gmail)接下来,在“密码”字段中提供您的Gmail密码。(Gmail)
- 在“发送邮件服务器”部分中,在“主机名”字段中输入smtp.gmail.com ,然后点击(smtp.gmail.com)下一步(Next)。
- 等待(Wait)设置向导验证您的帐户信息。在 IMAP 页面上切换邮件,然后点击(Mail)保存(Save)。

打开邮件(Mail)应用程序并检查该应用程序现在是否连接到您的Gmail收件箱。
8. 重启你的 iPhone
一个简单的设备重启可以解决这个问题。关闭(Shut)您的 iPhone,重新打开它,然后尝试从头开始设置Gmail 。
如果您的 iPhone 支持面容 ID(Face ID),请按住侧边按钮(Side button)和任一音量按钮(Volume buttons)。之后,将幻灯片(slide to power off slider)向右拖动以关闭您的 iPhone。

对于带有主(Home)屏幕按钮的 iPhone,按住侧边按钮(Side button)直到出现关机滑块。将滑块向右拖动并等待 30 秒,让您的设备关闭。
您也可以从“设置”(Settings)菜单关闭 iPhone 。前往“设置”(Settings) > “通用(General)” > “关机”(Shut Down),然后将滑块向右移动。等待(Wait)大约 30 秒,让您的 iPhone 完全关闭。

要重新启动 iPhone,请按住侧边按钮(Side button),直到Apple标志出现在屏幕上。
将您的手机连接到互联网(通过Wi-Fi或蜂窝数据(Cellular Data))并尝试再次将Gmail链接到邮件(Mail)应用程序。
9. 更新你的 iPhone
问题可能是由于 iPhone 操作系统中的错误所致。检查 iPhone 的设置菜单并安装适用于您设备的最新版本的 iOS。
打开设置(Settings)应用程序,选择常规(General),点击软件更新(Software Update),然后点击下载并安装(Download and Install)以更新您的 iPhone。

10. 使用 Gmail 应用
如果上述故障排除解决方案均无法解决问题,请从App Store安装独立的Gmail应用程序。(Gmail)打开App Store 上的 Gmail 信息页面,(Gmail info page on the App Store)然后在 iPhone 上安装该应用程序。
启动并运行 Gmail
访问Gmail 帮助社区(Gmail Help Community),查看遇到类似问题的Gmail用户提供的故障排除提示。(Gmail)如果您在尝试这些修复后仍无法将Gmail链接到您的 iPhone,请(Gmail)联系 Apple 支持。(Contact Apple Support)
Can’t Set Up Gmail on iPhone? 10 Possible Fixes
Whеn setting up Gmail on your iPhone, problems with yoυr internet connеction оr Gmaіl’ѕ servers can disrupt the process. Dеviсe-specific glitches, outdated operating sуstems, and incorrect Gmail account settings are оther likely causes.
This tutorial covers 10 troubleshooting fixes to try when you can’t link Gmail to your iOS device.

1. Check Your Internet Connection
You need an active internet network to set up and use Gmail on your iPhone or iPad. If you can’t link Gmail to your iPhone’s Mail app, confirm that your internet connection is up and running.
Open your web browser, visit multiple websites, and check if they go through. If your browser(s) doesn’t load any webpage, there’s a problem with your internet connection.
Put your iPhone in and out of airplane mode to refresh the connection and try again. If you’re using cellular data, switch to a Wi-Fi connection and try again. Additionally, ensure the Mail and Settings apps have cellular data access. Contact your service provider if the problem persists.
Go to Settings > Cellular (or Mobile Data) and ensure cellular data access for Mail and Settings are turned on.

2. Check Gmail Service Status
Temporary glitches with Gmail servers could also be the cause of this problem. Open Gmail on another device and check if you can sign in or access your inbox. If you can’t set up or access Gmail on any device, there’s likely a problem with the email service.
Visit the Google Workspace Status Dashboard on your web browser and check the status indicator next to Gmail.

A green checkmark (✅) means Gmail is working correctly, and there are no problems with the email service. Conversely, an orange exclamation mark and red X icon denote ”service disruption” and “service outage,” respectively.
In case of service outage or disruption, you’ll have to wait until Google fixes the problem to use Gmail. Try setting up Gmail again when the status icon returns to a green checkmark.
3. Clear Gmail’s Cookies in Safari
Cookie corruption in Safari can prevent iOS from linking your Gmail account to the Mail app. If Safari displays “Safari cannot open the page because too many redirects occurred” or similar errors when setting up Gmail, clearing Safari’s cookies might fix the problem.
- Go to Settings > Safari, scroll to the bottom of the page and tap Advanced.
- Tap Website Data.

- Type gmail in the search bar and tap Search on the keyboard.
- Tap Edit in the bottom-left corner.
- Tap the red minus icon next to “gmail.com” and select Delete.

That will remove cookies and other related browsing data related to Gmail. Try setting up Gmail again and check if that resolves the problem.
4. Check the Mail App Settings
Can’t find your Gmail inbox in the Mail app after adding your Google account to your iPhone? Check the Mail settings menu and ensure Mail synchronization is enabled for your Google email account.
Go to Settings > Mail > Accounts > Gmail and toggle on the Mail option. If already enabled, turn it off, wait for a minute, and turn it back on.

5. Clear or Reset the Unlock Captcha
Sometimes, Google uses the CAPTCHA protocol to secure your account from suspicious or fraudulent access. This security protocol can also restrict some third-party email apps from accessing your account.
If you can’t set up Gmail on your new iPhone, performing a CAPTCHA reset can fix the glitch. The operation will temporarily disable any extra security protocol—except Two-Step verification or 2-Factor Authentication—hindering the Gmail setup process.
- Visit the DisplayUnlockCaptcha page in your web browser (preferably on a computer). Sign in to Google if the browser isn’t linked to your account.
- Tap Continue to proceed.

- You should see an “Account access enabled” message on the screen. Try setting up Gmail in the Mail app again.

6. Enable IMAP in Gmail Settings
Gmail uses the Internet Message Access Protocol (IMAP) to push messages to your devices. If your Gmail inbox is empty in the Mail app, ensure IMAP is the preferred server in Gmail’s settings. Open the Gmail website in a web browser and follow the steps below:
- Select the gear icon in the top-right corner of your inbox and select See all settings.

- Go to the Forwarding and POP/IMAP tab, check the “IMAP access” row, and select Enable IMAP. Select Save Changes to proceed.

Try setting up Gmail on your iPhone and check if you can access your messages.
7. Set Up Gmail Manually
If you can’t add Gmail (automatically) to your iPhone using your email address and password, try setting up Gmail manually.
- Head to Settings > Mail > Accounts and tap Add Account.
- Select Others and tap Add Mail Account.

- Enter your name, email address, and password in their respective fields. Give the account a descriptive summary in the “Description” field and tap Next.
- Tap the IMAP tab and head to the “Incoming Mail Server” section. Enter imap.gmail.com as the “Host Name” and type your Gmail address in the “User Name” field. Next, provide your Gmail password in the “Password” field.
- In the “Outgoing Mail Server” section, enter smtp.gmail.com in the “Host Name” field, and tap Next.
- Wait for the setup wizard to verify your account information. Toggle on Mail on the IMAP page and tap Save.

Open the Mail app and check if the app now connects to your Gmail inbox.
8. Restart Your iPhone
A simple device reboot can fix this problem. Shut down your iPhone, turn it back on, and try setting up Gmail from scratch.
If your iPhone supports Face ID, press and hold the Side button and either of the Volume buttons. Afterward, drag the slide to power off slider to the right to shut down your iPhone.

For iPhones with a Home button, press and hold the Side button until the power off slider appears. Drag the slider to the right and wait 30 seconds for your device to shut down.
You can also shut down your iPhone from the Settings menu. Go to Settings > General > Shut Down and move the slider to the right. Wait for about 30 seconds for your iPhone to shut down completely.

To restart your iPhone, press and hold the Side button until the Apple logo appears on the screen.
Connect your phone to the internet (via Wi-Fi or Cellular Data) and try linking Gmail to the Mail app again.
9. Update Your iPhone
The problem could be due to bugs in your iPhone’s operating system. Check your iPhone’s settings menu and install the latest version of iOS available for your device.
Open the Settings app, select General, tap Software Update, and tap Download and Install to update your iPhone.

10. Use the Gmail App
Install the standalone Gmail app from the App Store if none of the troubleshooting solutions above fixes the problem. Open the Gmail info page on the App Store and Install the app on your iPhone.
Get Gmail Up and Running
Visit the Gmail Help Community to check for troubleshooting cues from Gmail users experiencing similar issues. Contact Apple Support if you still can’t link Gmail to your iPhone after trying these fixes.