与 Sony Playstation 或 Valve Steam 的Remote Play功能一样，Xbox Remote Play可让您在 Xbox 上通过足够快的互联网从任何地方玩游戏。当它工作时，这是一个很棒的功能！
与所有远程流媒体技术一样，远程设备和本地设备之间可能会出现很多问题。如果您遇到 Xbox Remote Play无法正常工作，请执行以下步骤来解决常见的连接问题。
1 、你是否满足远程游玩的(Remote Play)条件(Requirements)？
不是每个人都可以访问 Xbox Remote Play。有几项重要要求，如果您不遵守这些要求，远程播放(Remote Play)将无法运行：
- 您必须住在受支持的地区(supported region)。
- Android 6.0(Android 6.0)、iPhone iOS 13 或 Windows 10 或更高版本的设备。
- 用于控制器的蓝牙 4.0连接或(Bluetooth 4.0)USB连接（iOS 不支持）。
- 至少 7Mbps的Xbox互联网连接。这意味着Xbox至少需要那么快的上行连接；检查您的ISP上传速度是否适合Xbox的连接。
- 5Ghz Wi-Fi 或以太网(Ethernet)。虽然 2.4Ghz 网络可以工作，但它并未针对游戏流式传输进行优化，即使速度足够也是如此。
- 一个Xbox控制器。撰写本文时不支持鼠标(Mouse)、键盘和触摸控件。
如果您不满足这些要求，请采取必要的步骤来满足这些要求，然后重试。
2. 设置 Xbox 远程播放
在解决远程播放对您不起作用的原因之前，我们将回顾一下设置该功能的过程。如果您确定已按照所有正确步骤进行操作，则可以跳过此部分。
首先，我们将确保启用即时启动和远程功能。我们假设您已设置Xbox并使用您的Xbox用户帐户登录。
- 按(Press)控制器上的Xbox按钮打开指南。
- 转到“配置文件(Profile)和系统”> Settings > Devices和连接”> “远程(Remote)功能”。
- 启用启用远程功能选项。
- 在电源选项下，选择睡眠。
现在我们已经为远程播放(Remote Play)准备好 Xbox ，是时候转移到您要流式传输的设备了。
- (Connect a controller)使用蓝牙(Bluetooth)或USB将控制器连接到设备。
- 打开移动或Windows Xbox应用程序，并确保您已登录。
- 在我的库(My Library)下，选择控制台(Consoles)图标，然后选择您要使用的控制台。
- 选择在此设备上远程播放。
现在像往常一样使用您的 Xbox，但要远程使用。
3.向后兼容的游戏(Games)不支持远程播放(Support Remote Play)
自2022 年 11 月(November 2022)起，来自第一代 Xbox 和 Xbox 360 的向后兼容游戏将无法通过Remote Play 运行(Remote Play)。您可能会收到一条错误消息，内容为“抱歉，我们无法启动它。[游戏(Game)名称] 无法在您远程玩游戏时使用。（0x87e10004）。” 或类似的东西。
这个问题没有解决办法，但至少你可以享受 100款支持远程玩
的Xbox One和Xbox 系列游戏之一。(Xbox Series)
4.(Work)流式传输时
无法录制和截图
即使Remote Play在实际游戏中运行良好，您也可能会发现在尝试使用 Xbox 共享功能共享游戏剪辑或截取屏幕截图时遇到错误。虽然这些功能应该有效，但实际情况并非总是如此。
一种解决方法是使用接收设备的内置屏幕截图功能。例如，我们在整理这篇文章时使用的 iPad 允许我们截取Xbox UI的屏幕截图，这在(Xbox UI)Xbox本身是不可能的。它不能保证有效，但如果您的流媒体设备具有屏幕截图或屏幕录制功能，请尝试一下，看看它们是否有效。然后您可以稍后在社交媒体平台上编辑和共享该内容，即使您无法将它们共享回Xbox网络。
5. 重启你的 Xbox 和路由器
重置网络设备（包括路由器和 Xbox 控制台）是消除瞬态故障的好方法。当然，如果您不在 Xbox 附近，则无法执行此操作。除非您有可以使用应用程序远程重置的路由器，否则您必须等到回家。
6.重新安装应用程序(Apps)（或尝试(Or Try)其他设备(Device)）
很容易将问题集中在 Xbox 或网络上，但您的移动或Windows设备可能是问题所在。如果您有多台设备可以使用Remote Play，请尝试使用不同的设备看看它是否有效。如果其他设备可以正常工作，或者您没有可供测试的替代设备，请从您的设备上卸载该应用程序。然后转到 iOS、Google Play或Windows应用程序商店并重新安装相应的应用程序。
7.黑屏问题
一个常见的抱怨是玩家在启动远程游戏(Play)会话后除了黑屏什么也看不到。您仍然可以听到来自Xbox流的声音，但看不到任何东西。
这似乎没有明确的原因，影响 Windows 和移动Xbox应用程序。解决此问题的唯一方法是重新启动Xbox，当您不在家时，这没有多大帮助！
8. 确保你的 NAT 类型(Your NAT Type)是正确
的
NAT或网络地址表(Network Address Tables)允许您的路由器确保来自互联网的数据到达本地网络上的正确设备。要使Remote Play正常运行，您的NAT类型必须正确。
根据Microsoft的说法，理想情况下，您应该有一个 Open NAT，并且您可以查看他们的 Xbox NAT 故障排除指南(NAT troubleshooting guide for Xbox)来测试您的 Xbox 配置。如果这没有帮助，我们自己的NAT 指南(NAT guide)提供了更多修复。对于那些遭受双重NAT问题困扰的人，请转到我们的双重 NAT 修复指南(double NAT fix guide)。
9. 使用以太网(Ethernet)连接和更好的 Wi-Fi
流媒体视频游戏是一个复杂的过程。您的 Xbox 和远程设备之间任何不必要的复杂情况都可能导致断开连接、连接失败或体验不佳以及大量延迟和图像中断。
最小化这些问题的最有效方法是在Xbox和路由器之间建立有线连接。这比Wi-Fi可靠得多，如果您还可以为接收设备使用有线以太网(Ethernet)连接，那将是理想的选择。
当然，您通常希望流式传输到移动设备，因此Wi-Fi是唯一实用的解决方案。至少，Wi-Fi连接应该是 5Ghz，使用Wi-Fi 6E 等更新(Wi-Fi)的 Wi-Fi(Wi-Fi)标准将改善游戏流的许多方面。
从控制台到路由器，您不需要一直使用有线连接。例如，在我们的设置中，Xbox使用以太网(Ethernet)连接到网状 Wi-Fi pod 。然后 pod 有一个专用的 5Ghz 信号到网状网络的其余部分。如果您的Xbox(Xbox)和路由器相距很远，
您也可以使用电力线以太网(Ethernet)扩展器。
10.确保打开(Are Open)正确的(Right) 端口(Ports)
Remote Play是一项需要Xbox网络服务才能正常工作的功能。这些服务有一组端口，必须允许数据传入和传出您的Xbox。这些是必须打开的最少端口：
- 端口 88 (UDP)
- 端口 3074（UDP 和 TCP）
- 端口 53（UDP 和 TCP）
- 端口 80 (TCP)
- 端口 500 (UDP)
- 端口 3544 (UDP)
- 端口 4500 (UDP)
查看我们的端口转发指南(port forwarding guide)，了解有关检查哪些端口已打开并确保激活正确端口的更多信息。打开路由器上的端口时要小心，因为如果打开错误的端口，您可能容易受到黑客攻击或恶意软件攻击。
另外，请记住，仅仅因为您在路由器上打开了一个端口并不意味着该端口在您的流媒体设备上也打开了，尤其是在Windows PC 上。如果您的 PC 上有第三方防火墙，或者您在移动设备上使用VPN或其他网络修改应用程序，这些也可能会阻止特定端口。一般来说，我们发现通过VPN服务运行(VPN)Remote Play无论如何都会破坏性能，因此我们建议关闭您的VPN或使用拆分隧道绕过Xbox应用程序。
11. 试试 Xbox 云游戏
如果您当前的设置没有产生功能性或可接受的远程播放(Play)体验，您可以考虑使用Xbox 云游戏服务(Xbox Cloud Gaming Service)。此付费订阅服务在某些地区可用，在这些地区，Microsoft 数据中心的 Xbox 会流式传输到您的移动或Windows设备，而不是您自己的 Xbox。如果您已经是 Xbox Game Pass Ultimate订阅者，并且您住在其中一个服务区域内，则您已经可以访问该服务。
此服务无需设置。安装应用程序，登录到您的Xbox帐户，然后启动云游戏。您甚至不必拥有Xbox，您将受益于最新最好的Xbox Series X技术。
Xbox Remote Play Not Working? 11 Fixes to Try
Like Sony Playstation’s or Valve Steam’s Remote Play features, Xbox Remote Play lets you play games on your Xbox from anywhere with fast еnоugh internet. It’s a great feature whеn it works!
Like all remote streaming technologies, much can go wrong between the remote device and your local device. If you experience Xbox Remote Play not working, take the following steps to troubleshoot common connection issues.
1. Do You Meet the Requirements For Remote Play?
Not everyone can access Xbox Remote Play. There are several important requirements, and if you don’t comply with them, Remote Play won’t work:
- You must live in a supported region.
- An Android 6.0, iPhone iOS 13, or Windows 10 or later device.
- A Bluetooth 4.0 connection for the controller or USB connection (not supported on iOS).
- An internet connection to the Xbox of at least 7Mbps. This means the Xbox needs an upstream connection at least that fast; check that your ISP upload speed is adequate for the Xbox’s connection.
- 5Ghz Wi-Fi or Ethernet. While 2.4Ghz networks will work, it’s not optimized for game streaming, even if the speeds are adequate.
- An Xbox controller. Mouse, keyboard, and touch controls are not supported at the time of writing.
If you don’t meet these requirements, take the necessary steps to meet them, and try again.
2. Setting Up Xbox Remote Play
Before we troubleshoot why remote play isn’t working for you, we’ll recap the process of setting up the feature. If you’re sure that you’ve followed all the proper steps, you can skip this section.
First, we’ll ensure that instant on and remote features are enabled. We assume you’ve set up your Xbox and are logged in with your Xbox user account.
- Press the Xbox button on the controller to open the guide.
- Go to Profile & system > Settings > Devices & connections > Remote features.
- Enable the Enable remote feature option.
- Under Power Options, choose Sleep.
Now that we’ve prepped the Xbox for Remote Play, it’s time to shift to the device you’ll be streaming.
- Connect a controller to the device using Bluetooth or USB.
- Open the mobile or Windows Xbox app, and ensure you’re logged in.
- Under My Library, choose the Consoles icon and then select the console you want to use.
- Choose Remote Play on this device.
Now use your Xbox as usual, but remotely.
3. Backward-Compatible Games Don’t Support Remote Play
As of November 2022, backward-compatibility games from the original Xbox and Xbox 360 generations won’t work over Remote Play. You may get an error message that reads, “Sorry, we can’t launch this. [Game title] can’t be used while you’re playing remotely. (0x87e10004).” or something similar.
There is no fix for this, but at least you can enjoy one of the 100s of Xbox One and Xbox Series games that work with remote play.
4. Recording and Screenshots Don’t Work While Streaming
Even if Remote Play works well for actual gameplay, you may find that you’re getting errors when trying to share game clips or taking screenshots using the Xbox sharing functions. While these features should work, this isn’t always the case in practice.
One workaround is using the receiving device’s built-in screenshot functionality. For example, the iPad we used while putting this article together allows us to take screenshots of the Xbox UI, which is impossible on the Xbox itself. It’s not guaranteed to work, but if your streaming device has screenshot or screen recording features, try them out and see if they work. You can then edit and share that content later on social media platforms, even if you can’t share them back to the Xbox network.
5. Reboot Your Xbox and Router
Resetting your network gear, including your router and your Xbox console, is a good way to eliminate transient glitches. Of course, if you aren’t anywhere near your Xbox, then doing this isn’t possible. You’ll have to wait until you’re back home unless you have a router that you can remotely reset using an app.
6. Reinstall the Apps (Or Try Another Device)
It’s easy to focus on the Xbox or network as the problem, but your mobile or Windows device could be the problem. If you have more than one device that can use Remote Play, try using a different device to see if it works. If the other device works, or you don’t have an alternative device to test, uninstall the app from your device. Then go to the iOS, Google Play, or Windows app stores and reinstall the respective apps.
7. The Black Screen Problem
A common complaint is that players see nothing but a black screen after starting a Remote Play session. You can still hear the sounds from the Xbox stream, but you can’t see anything.
There doesn’t seem to be a clear reason for this, affecting Windows and mobile Xbox apps. The only way to fix the issue is to reboot the Xbox, which isn’t much help when you’re not home!
8. Make Sure Your NAT Type Is Right
NAT or Network Address Tables allow your router to ensure that data from the internet reaches the correct device on your local network. For Remote Play to work well, your NAT type must be correct.
According to Microsoft, ideally, you should have an Open NAT, and you can check out their NAT troubleshooting guide for Xbox to test your Xbox configuration. If that doesn’t help, our own NAT guide has more fixes. And for those suffering from double NAT issues, head over to our double NAT fix guide.
9. Use an Ethernet Connection and Better Wi-Fi
Streaming video games is a complex process. Any unnecessary complications between your Xbox and remote device can cause disconnections, connection failures, or a poor experience with lots of lag and image breakup.
The most effective way to minimize these issues is a wired connection between the Xbox and your router. This is much more reliable than Wi-Fi, and if you can also use a wired Ethernet connection for the receiving device, that would be ideal.
Of course, you usually want to stream to a mobile device, so Wi-Fi is the only practical solution. At the very least, the Wi-Fi connection should be 5Ghz, and using newer Wi-Fi standards such as Wi-Fi 6E will improve many aspects of game streaming.
You don’t need to have a wired connection all the way from the console to the router. For example, in our setup, the Xbox is connected to a mesh Wi-Fi pod using Ethernet. The pod then has a dedicated 5Ghz signal to the rest of the mesh network. You can also use powerline Ethernet extenders if your Xbox and router are far apart.
10. Ensure the Right Ports Are Open
Remote Play is a feature that requires Xbox network services to work correctly. Those services have a set of ports that must allow data to pass to and from your Xbox. These are the minimum ports that must be open:
- Port 88 (UDP)
- Port 3074 (UDP and TCP)
- Port 53 (UDP and TCP)
- Port 80 (TCP)
- Port 500 (UDP)
- Port 3544 (UDP)
- Port 4500 (UDP)
Check out our port forwarding guide for more information on checking which ports are open and ensuring the right ones are activated. Be careful when opening ports on your router since if you open the wrong ones, you may become vulnerable to hacking or malware.
Also, remember that just because you’ve opened a port on your router doesn’t mean the port is open on your streaming device, particularly on a Windows PC. If you have a third-party firewall on your PC or you’re using a VPN or other network-modifying app on your mobile device, these could also block specific ports. In general, we’ve found running Remote Play through a VPN service destroys performance anyway, so we suggest turning your VPN off or using split-tunneling to bypass it for the Xbox app.
11. Try Xbox Cloud Gaming Instead
If your current setup doesn’t result in a functional or acceptable Remote Play experience, you may consider using the Xbox Cloud Gaming Service. This paid subscription service is available in certain regions where an Xbox in Microsoft’s data center streams to your mobile or Windows device instead of your own Xbox. If you’re already an Xbox Game Pass Ultimate subscriber, you already have access to the service if you live within one of the service areas.
This service requires no setup. Install the app, log in to your Xbox account, and launch cloud gaming. You don’t even have to own an Xbox, and you’ll benefit from the latest and greatest Xbox Series X technology.
