“死机黑屏”让毫无戒心的Apple Watch用户拥有昂贵的镇纸而不是智能手表。Apple Watch显示问题并不常见，但经常发生，因此知道该怎么做是必不可少的。
本文中的大部分故障排除建议适用于所有Apple Watch(Apple Watches)；在仅涉及特定模型的情况下，我们已明确说明。
什么是“黑屏问题”？
黑屏是一种具有多种潜在原因的症状，因此一个很好的起点是定义我们提到黑屏和具体“死亡黑屏”时的意思。许多黑屏实例只是微不足道的错误配置。以下是一些常见的场景：
- 手表屏幕是黑色的。手表没有任何反应。
- 屏幕冻结，手表不响应任何输入。
- 屏幕是黑色的，但手表仍会响应输入并在您触摸某物时亮起。
- 手表屏幕是黑色的，但您可以使用Siri，并且仍然可以听到通知或感受到触觉反馈。
- 当您尝试激活它时，屏幕是黑色的，只显示时间和红色电池指示器。
所有这些常见情况都在下面进行了说明。我们还建议您阅读我们关于备份或恢复 Apple Watch(making a backup of or restoring an Apple Watch)的指南。如果可能，请确保在执行下列任何操作之前备份您的手表。(Watch)如果无法进行新备份，请不要太担心。(Don)您的 iPhone 上应该有最近一次您的Watch正常工作的备份。
如果您有第 6 系列，请先(First)阅读(Read)此内容
(Apple Watch Series 6)2021 年4 月至 2021 年(April 2021)9月期间生产的(September 2021)Apple Watch Series 6 40 毫米手表可能会永久出现屏幕空白。无法自行修复此问题，因此如果您的手表与此型号和这些日期匹配，请转到系列 6 服务计划(Series 6 Service Program)页面并检查您的序列号是否符合条件。
如果您符合条件，Apple将免费为您修理或更换手表，因此在您做任何其他事情之前务必检查一下！
1. 给手表充电
这似乎很明显，但如果允许Apple Watch电池耗尽，屏幕上显示任何内容可能需要很长时间，即便如此，你也必须等待更长的时间才能完成完整的显示收费。
如果您的手表显示黑屏，但当您按下按钮时，它仍然显示时间和红色电池寿命指示器，则它处于省电(Power Reserve)模式。此模式会限制蓝牙(Bluetooth)或Wi-Fi等功能。您必须对其充电才能恢复标准功能。
装有 watchOS 9 及更高版本的Apple Watch(Apple Watches)在电池电量不足时不会切换到省电模式。(Power Reserve)相反，他们使用保留更多功能的新低功耗模式。(Low Power)在任何一种情况下，让你的手表充电应该会让事情恢复正常。
如果您的手表(Watch)似乎没电了，请让它充电一整夜，并在早上尝试通过按住电源按钮将其打开。如果它仍然死机，请尝试下面的一些其他故障排除技巧。请记住，您必须使用Apple Watch充电器；其他无线充电器（例如 iPhone MagSafe充电器）将无法使用。
2. 检查手表(Watch)是否真的在充电
如果您的手表屏幕是空白的，您可能无法知道设备是否通电。如果您有多只Apple Watch，请尝试使用充电器上的另一只手表以确保其正常工作。大多数移动电源(power banks)还会指示是否正在使用电源，因此将您的手表充电器插入移动电源，看看它是否显示有电量流向手表。
确保(Make)手表背面和充电器之间没有任何间隙。有时，新手表拥有者会忘记取下保鲜膜，或者手表外壳会产生无线电力无法弥合的缝隙。在将手表放入充电座之前取下所有盖子以获得最佳效果。
3. 您的充电器可能有故障
问题可能不在您的手表上；充电器可能有故障。唯一的检查方法是为您的手表(Watch)尝试使用已知良好的充电器。如果您的朋友或家人没有带充电器，您几乎可以肯定地走进任何一家Apple Store，并要求检查您的手表是否可以在他们的一个充电座上充电。
4.更新watchOS
即使您的Apple Watch显示黑屏，它仍可能会与您的 iPhone 连接并通信。更新到最新版本的 watchOS（如果有）可以解决您当前遇到的问题。
在 iOS 上的Watch应用程序中，转到“General > Software Update”，如果有可用更新，请选择“下载(Download)并安装(Install)” 。如果成功，您的手表应该会重新启动并按预期工作。
5. 我的手表没电(Is Blank)了，但它在跟我说话！
如果您的手机屏幕是空白的，但通过语音与您交流，则您可能无意中激活了画外音(Voiceover)模式。这对视力受损的用户来说是一个有用的功能，但在大多数情况下对其他用户用处不大。
有两种方法可以禁用画外音(Voiceover)模式。在 iPhone 上的Watch应用程序中，您可以在“我的手表”>“视觉”(Vision)部分下的“My Watch > Accessibility画外音(Voiceover)”设置。
您还可以按住手表上的数码表冠(Digital Crown)来激活Siri。然后让Siri关闭画外音(Voiceover)。
如果您想在不黑屏的情况下使用Voiceover ，请在(Voiceover)Voiceover下查找Screen Curtain设置并将其关闭。
6. 检查剧院模式是否关闭
剧院模式(Theater Mode)是Apple Watch(Apple Watches)的一项功能，可防止您在剧院时 Watch 打扰您和您周围的人。在此模式下，您的Apple Watch屏幕将保持关闭状态，直到您轻按它或按下其中一个按钮，但如果您不知道剧院模式(Theater Mode)，这可能看起来像是一个故障。
剧院模式特别容易意外激活，因为它位于(Theater Mode)控制中心(Control Center)中其他常用功能的旁边。为确保剧院模式(Theater Mode)已关闭，请向上滑动您的表盘并检查带有两个面具的图标是否未打开。
7. 强制重启你的 Apple Watch
如果您的手表屏幕完全空白或显示某些内容，但对触摸或按钮输入没有响应，则它可能已崩溃或挂起。在这种情况下，您可以通过同时按住数字表冠和侧面按钮来启动硬重启。按住这些按钮约 10 秒钟或直到出现Apple标志。
8. Apple Watch(Apple Watch Hangs)在硬重置时
挂起
如果您已尝试硬重启但没有任何反应或手表只是挂在Apple徽标上，则可能意味着您手表中的固件已损坏。不幸的是，与 iPhone 或 iPad 不同，您无法将手表连接到Mac并执行恢复以重新安装固件。在这种情况下，唯一能提供帮助的人就是Apple技术人员。如果您的手表仍在保修期内，您可能有资格获得免费维修或更换。
9. 水、灰尘和撞击损坏
如果您的手表屏幕在接触水或污垢或受到撞击后变为空白，即使没有任何外部迹象表明出现问题，也可能是屏幕损坏了。
尽管Apple Watch 被评为防水，但这并不意味着它们防水。最重要的是，这并不意味着它们将永远保持防水。由于正常磨损和偶尔的颠簸，Apple Watch的密封件可能会退化。假设您的手表(Watch)仍处于新状态，并且您没有理由怀疑水封已经损坏。
在这种情况下，Apple可能会在保修期内将其作为出厂故障进行更换，但这不太可能，也不在保修范围内。这就是为什么始终建议为Apple Watch(Apple Watches)等设备购买涵盖盗窃和意外损坏的综合保险。
10. 破旧的电池
如果您仍在使用较旧的Apple Watch，则您的电池可能有故障或已达到使用寿命。Apple Watch电池的设计寿命约为 100 次完整充电周期，届时它们应该还剩 80% 的电量。如果你继续使用它，容量会不断下降，直到电池无法充电。
好消息是，如果只是电池没电了，您就不必购买新手表。Apple将收取费用更换电池。在撰写本文时，更换电池的费用为 120 美元，尽管这可能会随着时间的推移而发生变化。
获得由Apple 支持执行的官方(Apple Support)Apple电池服务非常重要。第三方电池可能不安全或性能不佳，所以不要为了节省几美元而冒着电池爆炸或其他类型故障的风险。相反，请致电您当地的Genius Bar，让他们处理。
10 Ways to Fix Apple Watch Black Screen Issues
Τhe “black screen of death” has left unsuspecting Apple Watch owners with an expensive paperweight instead of a smartwatch. Apple Watch display issues are uncommon but often happen enough that knowing what to do is essential.
Most of the troubleshooting advice in this article applies to all Apple Watches; where only specific models are involved, we’ve explicitly said so.
What Is a “Black Screen Issue” Anyway?
A black screen is a symptom with multiple potential causes, so an excellent place to start is defining what we mean when we refer to a black screen and the “black screen of death” specifically. Many instances of a black screen are just trivial misconfigurations. Here are some common scenarios:
- The watch screen is black. The watch doesn’t respond to anything.
- The screen is frozen, and the watch doesn’t respond to any inputs.
- The screen is black, but the watch still responds to inputs and comes on when you touch something.
- The watch screen is black, but you can use Siri and still hear notifications or feel haptic feedback.
- The screen is black and only shows the time and a red battery indicator when you try to activate it.
All of these common situations are addressed below. We also recommend that you read our guide on making a backup of or restoring an Apple Watch. If possible, ensure your Watch is backed up before doing anything listed below. Don’t be too concerned if you can’t make a new backup. There should be a recent back on your iPhone from the last time your Watch worked correctly.
If You Have a Series 6, Read This First
Apple Watch Series 6 40mm watches manufactured between April 2021 and September 2021 may permanently have screens that go blank. There is no way to fix this yourself, so if your watch matches this model and these dates, head over to the Series 6 Service Program page and check your serial number for eligibility.
If you’re eligible, Apple will fix or replace the watch for you free of charge, so it’s worth checking before you do anything else!
1. Charge Your Watch
This seems obvious, but if an Apple Watch battery is allowed to drain, it can take a substantial amount of time for anything to show up on the screen, and even then, you’ll have to wait much longer for it to complete a full charge.
If your watch is showing a black screen, but when you press a button, it still shows the time and a red battery life indicator, it is in Power Reserve mode. This mode limits functionality such as Bluetooth or Wi-Fi. You’ll have to charge it to return to standard functionality.
Apple Watches with watchOS 9 and later don’t switch to Power Reserve mode when the battery gets low. Instead, they use a new Low Power mode that retains much more functionality. In either case, letting your Watch charge should get things back to normal.
If your Watch seems dead, leave it to charge overnight and try to turn it on by holding the power button in the morning. If it’s still dead, try some of the other troubleshooting tips below. Remember that you must use an Apple Watch charger; other wireless chargers, such as the iPhone MagSafe charger, won’t work.
2. Check That the Watch is Really Charging
If your watch screen is blank, you may have no way of knowing whether power is flowing into the device. If you have more than one Apple Watch, try the other unit on your charger to ensure it is working correctly. Most power banks will also indicate if power is being used, so plug your watch charger into a power bank and see if it shows power flowing to the watch.
Make sure nothing creates a gap between the back of the watch and the charger. Sometimes new watch owners forget to remove the plastic wrap, or a watch cover creates a gap that the wireless power can’t bridge. Remove any cover before putting the watch in its charge cradle for the best results.
3. Your Charger May Be Faulty
The problem may not be with your watch; the charger could be faulty. The only way to check is by trying a known good charger with your Watch. If you don’t have friends or family with a charger, you can almost certainly walk into any Apple Store and ask to check if your watch charges on one of their charging pucks.
4. Update watchOS
Even if your Apple Watch shows a black screen, it may still connect and communicate with your iPhone. Updating to the newest version of watchOS (if any) could fix the issue you’re currently experiencing.
In the Watch app on iOS, go to General > Software Update, and if an update is available, select Download and Install. If it works, your watch should reboot and work as expected.
5. My Watch Is Blank, But It’s Talking to Me!
If your phone’s screen is blank but communicates with you by voice, you may have inadvertently activated Voiceover mode. This is a helpful feature for vision-impaired users but not much use to other users in most cases.
There are two ways to disable Voiceover mode. In the Watch app on your iPhone, you can find the Voiceover setting under My Watch > Accessibility under the Vision section.
You can also press and hold the Digital Crown on your watch to activate Siri. Then ask Siri to turn Voiceover off.
If you want to use Voiceover without blanking your screen, look for the Screen Curtain setting under Voiceover and turn it off.
6. Check That Theater Mode Is Off
Theater Mode is a feature of Apple Watches that prevents your Watch from annoying you and those around you when you’re in a theater. In this mode, your Apple Watch screen will stay off until you tap it or press one of the buttons, but if you weren’t aware of Theater Mode, this could seem like a malfunction.
Theater Mode is particularly easy to activate by accident since it sits next to other commonly used features in the Control Center. To ensure that Theater Mode is off, swipe up on your watch face and check that the icon with two masks isn’t toggled on.
7. Force Restart Your Apple Watch
If your watch screen is either completely blank or displaying something, but it doesn’t respond to touch or button input, it may have crashed, or it’s hanging. In this case, you can initiate a hard restart by pressing and holding the digital crown and side button together. Hold these buttons for about 10 seconds or until the Apple logo appears.
8. The Apple Watch Hangs on a Hard Reset
If you’ve tried a hard restart and either nothing happens or the watch just hangs on the Apple logo, it likely means that the firmware in your watch is corrupted somehow. Unfortunately, unlike an iPhone or iPad, you can’t connect the watch to a Mac and perform a recovery to reinstall the firmware. In this situation, the only people who can help are Apple technicians. If your watch is still under warranty, you may be eligible for a free repair or replacement.
9. Water, Dust, and Impact Damage
If your watch screen has gone blank after exposure to water or dirt or has suffered an impact, this may have broken the screen even if there’s no external sign that something’s wrong.
Although Apple watches are rated to be water resistant, this does not mean they are waterproof. Most importantly, it doesn’t mean they will remain water-resistant forever. Through normal wear and tear and occasional bumps, your Apple Watch’s seals may degrade. Suppose your Watch is still in new condition, and you have no reason to suspect the water seals have been compromised.
In that case, Apple may replace it under warranty as a factory fault, but this is unlikely and isn’t covered by the warranty. This is why it’s always advisable to get comprehensive insurance on devices like Apple Watches that cover theft and accidental damage.
10. A Worn-Out Battery
If you’re still using an older Apple Watch, you may have a battery that’s either faulty or has reached the end of its life. Apple Watch batteries are designed to last about 100 complete charge cycles, by which time they should have 80% capacity left. If you keep using it, the capacity will keep dropping until the battery won’t hold a charge.
The good news is that you don’t have to buy a new watch if it’s only your battery that’s dead. Apple will replace the battery for a fee. At the time of writing, the cost for a battery replacement is $120, although this may change over time.
It’s important to have an official Apple battery service performed by Apple Support. Third-party batteries can be unsafe or perform poorly, so don’t try to save a few dollars at the risk of having a battery explosion or other types of failure. Instead, call your local Genius Bar and let them handle it.
