在Android设备上，Google Play 商店(Google Play Store)是一款经常出现故障的系统应用。本指南将引导您了解 10 种可能的解决方案，这些解决方案可以防止Google Play 商店(Google Play Store)在您打开应用程序时崩溃。
请注意，这些故障排除解决方案的步骤可能会因您设备上安装的Android版本而异。(Android)
1.关闭使用过的应用程序
您在智能手机上打开的应用程序越多，可供其他应用程序有效运行而不会出现问题的随机存取存储器(Access Memory)( RAM ) 就越少。(RAM)如果Google Play Store在您的(Google Play Store)Android设备上不断崩溃，请关闭您不使用的应用程序以释放内存，以便Google Play Store顺利运行。
2.释放存储空间
(Play Store)如果您的设备存储空间不足，Play 商店可能无法安装应用程序或下载应用程序更新。更糟糕的是，Play Store和其他应用程序在使用过程中可能会偶尔崩溃(other applications may crash occasionally during usage)。检查文件(Files)应用程序（或任何文件管理应用程序）并确保您有足够的存储空间——至少 1GB。
如果您的设备运行普通的Android 操作系统，则“(Android OS)设置”(Settings)应用中有一个存储管理工具，可通过删除垃圾文件、模糊照片、未使用的应用、重复文件和大文件来帮助释放空间。
转至设置(Settings)，选择存储(Storage)，点击释放空间(Free Up Space)，然后按照下一页上的建议进行操作。
或者，打开Google Files应用程序，前往“清理”标签，然后按照页面上的建议进行操作。
如果您的设备在“设置”(Settings)菜单中没有“文件”(Files)应用或存储管理选项，请从第三方APK 下载网站(APK download websites)安装存储清理应用(storage cleaning app)以释放空间。
3.强制退出Play商店
强制停止(Force Stop)工具终止在后台运行的应用程序和其他相关进程。这是纠正Android(Android)设备上出现故障的应用程序的最简单方法之一。
- 长按主(Home)屏幕或应用启动器上的Play 商店图标，然后点击(Play Store icon)信息图标(info icon)。
- 选择强制停止(Force Stop)，然后在确认提示中点击确定。(OK)
- 点击打开(Open)以重新启动 Play 商店。
如果在强制退出应用后Play 商店不断崩溃，清除其缓存应该可以稳定其性能。(Play Store)
4. 清除 Google Play 商店缓存
(Google Play Store)当您安装应用程序或应用程序更新并对应用程序执行其他操作时， Google Play 商店会创建缓存文件（也称为临时文件）。(Temporary files)
这些临时文件的过度累积有时会破坏应用程序的性能。除了占用设备的存储空间外，这些临时文件还可能导致Play 商店(Play Store)崩溃并出现其他与性能相关的问题。
要清除 Google Play 商店的缓存数据，请前往设置(Settings)>应用和通知(Apps & notifications)>所有应用(All Apps)或应用信息(App info)> Google Play 商店(Google Play Store)>存储和缓存(Storage & cache)，然后点击清除缓存(Clear Cache)。
重新启动Play 商店(Play Store)并检查它是否不再崩溃。如果问题仍然存在，请删除Google Play Store的数据（请参阅下一部分），然后重试。
5. 清除 Google Play 商店数据
删除Google Play 商店(Google Play Store)的数据会将应用的首选项（自动下载配置、安全和身份验证设置等）重置为默认值。从好的方面来说，该操作可以消除数据损坏和其他Google Play 商店(Google Play Store)问题。
打开Google Play 商店(Google Play Store)应用菜单（设置(Settings)>应用和通知(Apps & notifications)>所有应用(All Apps)或应用信息(App info)> Google Play 商店(Google Play Store)），选择存储和缓存(Storage & cache)，点击清除存储(Clear Storage)，然后在确认提示中选择确定。(OK)
6. 清除 Google Play 服务缓存
Google Play 服务(Services)是一个后台应用程序，可让其他Google应用程序保持更新并在您的设备上运行。如果Play 商店(Play Store)在清除其缓存和应用程序数据后仍然崩溃，则删除Google Play 服务(Services)的缓存可以解决问题。
- 转到设置(Settings)>应用程序和通知(Apps & notifications)，然后点击应用程序信息(App info)（或查看所有应用程序(See All Apps)）。
- 选择Google Play 服务(Google Play services)。
- 选择存储和缓存(Storage & cache)。
- 点击清除缓存(Clear Cache)。
7. 授予Play 商店后台数据访问权限(Play Store Background Data Access)
如果Google Play 商店(Google Play Store)无法在后台访问您设备的互联网，它有时会出现故障。检查应用程序的设置并确保启用了后台数据。
- 像往常一样，长按Google Play 商店(Google Play Store)图标并点击信息图标(info icon)以启动应用程序的设置菜单。
- 选择移动数据和 Wi-Fi(Mobile data & Wi-Fi)。
- 切换背景数据(Background data)。
8.清除谷歌(Google) 服务(Services) 框架数据(Framework Data)
Google Framework Services是另一个重要的系统应用程序，用于维护Android设备上的Play Store和其他Google应用程序。如果此系统进程出现问题，您可能会在使用某些Google应用时遇到困难。清除Google服务(Services)框架的缓存和应用程序数据会将其恢复为默认值并解决任何隐藏的故障。
- 转到设置(Settings)>应用程序和通知(Apps & notification)>查看所有应用程序(See All Apps)，然后点击右上角的三点菜单图标(three-dot menu icon)。
- 选择显示系统(Show system)。
- 在应用列表中找到并选择Google Services Framework。
- 选择存储和缓存(Storage & cache)。
- 点击清除缓存(Clear Cache)以从您的设备中删除应用程序的临时文件。
启动Play 商店(Play Store)并检查是否可以解决问题。如果Play 商店(Play Store)不断崩溃，请删除Google 服务(Services) 框架(Framework)数据并重试。
- 点击清除存储(Clear Storage)并在提示上选择确定。(OK)
9. 卸载并重新安装 Google Play 商店(Reinstall Google Play Store)更新
更新Play 商店(Play Store)可提高您设备上Google应用和服务的性能。相反，错误的更新可能会导致性能问题。如果您设备的Play 商店(Play Store)版本已过时，请将其恢复为系统默认设置并检查应用程序是否可以正常运行而不会崩溃。
前往设置(Settings)>应用程序和通知(Apps & notifications)>查看所有应用程序(See All Apps)（或应用程序信息(App info)）> Google Play 服务(Google Play Services)。点击右上角的菜单图标(menu icon)，选择卸载更新(Uninstall updates)，然后点击确定(OK)。
打开Google Play 商店(Google Play Store)并检查您是否能够毫无问题地从商店安装应用程序。否则，请将 Play 商店(Play Store)更新到最新版本，然后重试。
启动 Google Play 商店，点击汉堡菜单图标，(hamburger menu icon,)然后选择设置(Settings)。滚动到关于(About)部分，然后点击Play 商店版本(Play Store version)。
您应该会收到一条通知“将下载并安装新版本的Google Play 商店。(Google Play Store)” 点击(” Tap) 确定(OK)并等待您的设备安装新更新。
Google Play 商店(Google Play Store)更新将在后台继续进行，该操作可能需要几秒钟或几分钟的时间，具体取决于您的连接速度。当Play 商店(Play Store)更新完成时，您应该会在通知中心收到“通过安装应用程序完成设置”的提示。(Complete)
点击通知或从应用启动器打开Play商店，检查您是否能够顺利安装应用。
9.重启你的手机
系统重启是解决性能问题和应用程序故障的另一个简单方法。如果上述解决方案不起作用，请重新启动您的设备，看看这是否会使Google Play 商店(Google Play Store)恢复正常。
按住设备的电源按钮，然后在电源菜单上选择重新启动。(Restart). 当您的设备重新启动时，将其连接到互联网并启动Google Play Store。
10. 更新设备的操作系统(Operating System)
(Software)设备操作系统中的软件错误可能是此问题的根本原因。如果在安装操作系统更新后Play 商店(Play Store)不断崩溃，请检查是否有新版本可以解决该问题。
转到设置(Settings)>系统(System)>高级(Advanced)>系统更新(System update)并安装页面上可用的任何更新。
如果您的设备是最新的，或者新安装的更新无法解决问题，请考虑将您的 Android 操作系统版本降级(downgrading your Android OS version)到没有问题的版本。
联系 Google Play 帮助中心
如果Play 商店在您的所有(Play Store)Android设备上不断崩溃，或者上述故障排除解决方案均未产生预期结果，请在Google Play 帮助中心(Google Play Help Center)提交报告。同样，访问Google Play 社区(Google Play Community)以检查其他Android用户是否遇到类似问题。
FIX: Google Play Store Keeps Crashing on Android
On Android devices, Google Play Store is one system app thаt often malfunctions. Thiѕ guidе will walk yoυ through 10 possible solutions that’ll prevent Google Play Store from сrashing whenever you open the app.
Note that the steps for these troubleshooting solutions may vary based on the Android version installed on your device.
1. Close Used Apps
The more applications you open on your smartphone, the less Random Access Memory (RAM) is available for other applications to run effectively without issues. If Google Play Store keeps crashing on your Android device, close apps you aren’t using to free up memory for Google Play Store to run smoothly.
2. Free Up Storage Space
Play Store may fail to install applications or download app updates if your device is low on storage space. Even worse, Play Store and other applications may crash occasionally during usage. Check the Files app (or any file management app) and ensure you have sufficient storage space–at least 1GB.
If your device runs the stock Android OS, there’s a storage management tool in the Settings app that helps to free up space by removing junk files, blurry photos, unused apps, duplicates, and large files.
Go to Settings, select Storage, tap Free Up Space, and follow the recommendations on the next page.
Alternatively, open the Google Files app, head to the “Clean” tab, and follow the recommendations on the page.
If your device doesn’t have the Files app or a storage management option in the Settings menu, install a storage cleaning app from third-party APK download websites to free up space.
3. Force Quit Play Store
The Force Stop tool terminates an application and other related processes running in the background. It’s one of the easiest ways to correct a malfunctioning app on Android devices.
- Long-press the Play Store icon on the Home screen or app launcher and tap the info icon.
- Select Force Stop and tap OK on the confirmation prompt.
- Tap Open to relaunch Play Store.
If Play Store keeps crashing after force quitting the app, clearing its cache should stabilize its performance.
4. Clear Google Play Store Cache
Google Play Store creates cache files (otherwise known as Temporary files) when you install applications or app updates and perform other actions on the app.
Overacummulation of these temporary files can sometimes disrupt the app’s performance. Besides eating up your device’s storage space, these temporary files can cause the Play Store to crash and exhibit other performance-related issues.
To clear Google Play Store’s cache data, head to Settings > Apps & notifications > All Apps or App info > Google Play Store > Storage & cache and tap Clear Cache.
Relaunch the Play Store and check if it no longer crashes. If the problem persists, delete Google Play Store’s data (see the next section) and try again.
5. Clear Google Play Store Data
Deleting Google Play Store’s data will reset the app’s preferences (auto-download configurations, security & authentication settings, etc.) to default. On the bright side, the operation can eliminate data corruption and other Google Play Store issues.
Open the Google Play Store app menu (Settings > Apps & notifications > All Apps or App info > Google Play Store), select Storage & cache, tap Clear Storage, and select OK on the confirmation prompt.
6. Clear Google Play Services Cache
Google Play Services is a background application that keeps other Google apps updated and running on your device. If Play Store keeps crashing despite clearing its cache and app data, deleting Google Play Services’ cache could fix the problem.
- Go to Settings > Apps & notifications and tap App info (or See All Apps).
- Select Google Play services.
- Select Storage & cache.
- Tap Clear Cache.
7. Grant Play Store Background Data Access
Google Play Store will sometimes malfunction if it doesn’t have background access to your device’s internet. Check the app’s settings and make sure background data is enabled.
- As usual, long-press the Google Play Store icon and tap the info icon to launch the app’s settings menu.
- Select Mobile data & Wi-Fi.
- Toggle on Background data.
8. Clear Google Services Framework Data
The Google Framework Services is another important system app that maintains the Play Store and other Google apps on Android devices. If there’s a problem with this system process, you might encounter difficulty using some Google apps. Clearing the Google Services Framework’s cache and app data will restore it to default and resolve any hidden glitch.
- Go to Settings > Apps & notification > See All Apps and tap the three-dot menu icon on the top-right corner.
- Select Show system.
- Locate and select Google Services Framework on the list of apps.
- Select Storage & cache.
- Tap Clear Cache to delete the app’s temporary files from your devices.
Launch Play Store and check if that fixes the problem. If the Play Store keeps crashing, delete Google Services Framework data and try again.
- Tap Clear Storage and select OK on the prompt.
9. Uninstall and Reinstall Google Play Store Updates
Updating the Play Store enhances the performance of Google apps and services on your device. Conversely, buggy updates can result in performance issues. If your device’s Play Store version is outdated, revert it to the system default and check if the app works without crashing.
Head to Settings > Apps & notifications > See All Apps (or App info) > Google Play Services. Tap the menu icon in the top-right corner, select Uninstall updates, and tap OK.
Open the Google Play Store and check if you’re able to install apps from the store without issues. Otherwise, update Play Store to the latest version and try again.
Launch Google Play Store, tap the hamburger menu icon, and select Settings. Scroll to the About section and tap Play Store version.
You should get a notification that “A new version of Google Play Store will be downloaded and installed.” Tap OK and wait for your device to install the new update.
The Google Play Store update will continue in the background, and the operation might take a couple of seconds or minutes—depending on your connection speed. You should get a prompt to “Complete setup by installing apps” in the notification center when the Play Store update is complete.
Tap the notification or open Play Store from the app launcher and check if you’re able to install apps without issues.
9. Restart Your Phone
A system restart is another easy fix for performance issues and app malfunctions. If the solutions above don’t work, reboot your device and see if that restores Google Play Store to normalcy.
Press and hold your device’s power button and select Restart on the power menu. . When your device comes back on, connect it to the internet and launch Google Play Store.
10. Update Your Device’s Operating System
Software bugs in your device’s operating system could be the root cause of this issue. If the Play Store keeps crashing right after installing an OS update, check if there’s a new version that fixes the problem.
Go to Settings > System > Advanced > System update and install any update available on the page.
If your device is up-to-date, or the newly installed update doesn’t fix the problem, consider downgrading your Android OS version to an unproblematic version.
Contact Google Play Help Center
If Play Store keeps crashing on all your Android devices, or none of the troubleshooting solutions above yielded the desired result, file a report in the Google Play Help Center. Likewise, visit the Google Play Community to check if other Android users are experiencing similar issues.
