借助互联网，您现在可以在电视上观看免费和付费的视频内容(video content)，而无需连接电缆(connecting cable)。可以使用多个应用程序，Roku就是其中之一。Roku是一个硬件数字媒体平台，提供对来自各种在线资源的流媒体内容的访问。这个奇妙的发明既高效又耐用。
人们还可以在Roku上欣赏(Roku)HBO电影和连续剧。此外，它的用户还可以在他们的设备上下载HBO Max Channel以用于其他流媒体应用程序。如果您的设备上已经安装了HBO 应用(HBO app)程序，您将自动更新到HBO Max 频道(HBO Max Channel)。此外，当您的设备上有Roku 帐户(Roku account)时，您可以直接订阅此服务。但是，有时HBO Max可能无法在Roku上运行，这可能会惹恼许多用户。如果您正在处理同样的问题，本文将帮助您解决HBO Max 无法解决 Roku(HBO Max Not Working on the Roku )问题。读到最后！
如何修复 HBO Max 无法在 Roku 上运行(How to Fix HBO Max Not Working on Roku)
方法 1：更新您的 Roku 设备(Method 1: Update your Roku Device)
HBO Max 应用(HBO Max app)在Roku 9.3上运行良好，但不支持Roku 2500等较旧的(Roku 2500)Roku型号。为了获得HBO Max(HBO Max)的无故障体验，Roku必须在其最新版本上运行。要更新Roku，请按照以下步骤操作：
1.按住遥控器上的主页(Home )按钮并导航到设置(Settings)
2. 现在，选择系统(System)并进入系统更新(System update)，如下所示。
3.检查(Check for updates)Roku中的更新并继续安装。
注意：(Note:)如果Roku在高于或等于9.4.0 的版本上运行，(9.4.0,)但HBO Max 频道(HBO Max channel)无法正常运行，请联系Roku 支持(Roku Support)寻求帮助。
方法2：断开您的VPN(Method 2: Disconnect your VPN)
要通过HBO Max(HBO Max)享受流畅的流媒体体验，您的居住地区(States)必须位于美国(United) 或附属领土内。在HBO Max的情况下，您必须使用具有可见性功能的原始IP 地址。(IP address)而使用VPN会隐藏您的实际IP 地址(IP address)。因此(Hence)，建议您断开VPN 网络(VPN network)，然后使用HBO Max 应用程序(HBO Max app)。这是多个用户建议的快速修复，如下所示：
只需(Simply)关闭VPN 连接(VPN connection)并检查HBO Max Not Working on Roku 问题(HBO Max Not Working on Roku issue) 现在是否已修复。(is fixed now.)
另请阅读：(Also Read:)如何硬和软重置 Roku
方法 3：使用搜索功能(Method 3: Use the Search Feature)
或者，您可以使用搜索(search) 功能(feature)来选择所需的内容，而不是使用主屏幕(Home screen)。您可以按电影/系列名称、电视频道或演员搜索内容。
您将只能使用四个控件：前进(Forward)、后退(Backward)、暂停(Pause)和 7 秒回放。此选项不提供HBO Max 菜单(HBO Max menu)和隐藏式字幕功能。(caption feature)
提示：(Tip:) 通过在操作和响应之间等待两到三秒来慢慢浏览菜单。(Navigate)这将避免系统内频繁发生崩溃。
方法四：清除缓存(Method 4: Clear the Cache Memory)
格式化问题和加载问题可以通过清除设备中存储的缓存来解决。请按照以下步骤清除Roku中的缓存(cache present)：
1. 启动您的主屏幕(Home screen)。
2. 现在，搜索HBO Max 频道(HBO Max channel )并选择它。
3. 然后，拿起您的遥控器并按(remote and press)星号(asterisk) *按钮。
4. 现在，选择删除频道(Remove channel)。
5. 最后，重启(reboot)Roku。
所有缓存数据都将被删除，HBO Max无法解决Roku 问题(Roku issue)将得到解决。
方法5：重新安装HBO Max App(Method 5: Reinstall HBO Max App)
当您卸载HBO Max 应用程序(HBO Max app)并重新安装它时，它应该可以修复设备中的所有技术故障。以下是实施此方法以修复HBO Max 无法解决 Roku(HBO Max Not Working on the Roku )问题的步骤：
卸载 HBO Max(Uninstall HBO Max )
1. 按Roku 遥控器上的主页按钮。(Home )
2. 现在，转到Streaming Channels并选择Channel Store。
3. 在列表中搜索HBO Max ，然后在遥控器上选择OK 。
4. 最后，如图所示选择删除(Remove )。出现提示时确认选择。(selection)
重新安装 HBO Max：选项 1(Reinstall HBO Max: Option 1)
1. 转到手机上的HBO Max 应用(HBO Max app)并启动设置(Settings)。
2. 现在，导航到设备(Devices )并退出(sign out)所有登录的设备。
3. 然后，从 Roku 中删除(delete)HBO Max 并重新启动(restart )它。
4.重启过程(restart process)完成后，重新安装 HBO Max(reinstall HBO Max)。
重新安装 HBO Max：选项 2(Reinstall HBO Max: Option 2)
1. 只需取消订阅(Unsubscribe)HBO Max。
2. 现在，删除(delete)HBO 频道并执行重启(restart)过程。
3.再次添加(add)HBO Max频道，问题将得到修复。
注意：如果您之前的(Note:)HBO 设备(HBO device)持有HBO 登录(HBO login)信息，新的HBO Max 频道(HBO Max channel)将会崩溃。因此，始终建议您退出所有设备，然后从Roku中删除(Roku)HBO Max。
你想知道如何重启Roku吗？继续阅读(Continue reading)！
方法 6：重启 Roku(Method 6: Restart Roku)
Roku的重启过程类似于计算机的重启过程。通过将系统从 ON 切换到OFF并再次将其打开来重新启动系统将有助于解决Roku的一些问题。
注意：(Note:)除Roku 电视和 Roku(Roku TVs and Roku) 4 外，其他版本的Roku不附带ON/OFF switch。
请按照以下步骤使用遥控器重新启动您的Roku 设备：(Roku device)
1.按主屏幕上的 选择(Home Screen)系统(System)。
2.现在，搜索系统重启(System restart)并选择它。
3. 选择重启(Restart)，如下图所示。它将确认重新启动以关闭您的 Roku 播放器，然后再打开(confirm restart to turn your Roku player off and then on again)。
4. Roku 将关闭。等到(Wait)它通电。
5. 转到主页(Home page)并检查故障是否已修复。
重启 Frozen Roku 的步骤(Steps to Restart Frozen Roku )
由于网络连接(network connectivity)不佳，Roku有时可能会冻结。因此(Therefore)，在实施此方法之前，请检查您的互联网连接(internet connection)的信号强度和带宽(strength and bandwidth)，以确保您的Roku 设备(Roku device)顺利重启。
按照给定的步骤重新启动冻结的Roku：
1. 按五次主页按钮。(Home)
2. 按向上箭头(upward arrow)一次。
3. 然后，按倒(Rewind)回按钮两次。
4. 最后，按两次“快进”按钮。(Fast Forward )
完成这些步骤后，Roku将重新启动。首先(First)，等待它完全重新启动，然后检查Roku是否仍然冻结。
另请阅读：(Also Read:)修复 Netflix 错误“无法连接到 Netflix”
方法 7：硬重置 Roku 和软重置 Roku(Method 7: Hard Reset Roku & Soft Reset Roku)
有时Roku可能需要进行一些小的故障排除，例如重新启动、恢复出厂(Factory Reset)设置或重置网络连接和远程(network connection and remote)以恢复其可持续性能。
您可以使用设置(Settings)选项进行出厂重置( factory reset)，也可以使用 Roku 上的重置键(reset key)执行硬重置(hard reset)。
注意：(Note:)重置(Reset)后，设备需要重新安装之前存储的所有数据。
如何软重置 Roku(How to Soft Reset Roku)
如果您希望将Roku设置为其原始状态，则需要将Roku恢复(Roku)出厂设置(factory reset)。出厂重置选项(factory reset option)用于删除与设备关联的所有数据。它使设备的功能就像是全新的一样。当需要更改机器设置以提高其性能时，通常会执行出厂重置。(Factory reset)使用遥控器执行以下步骤。
1.在主屏幕上选择(Home screen)设置(Settings)。
2. 搜索系统(System)>高级系统设置(Advanced system settings)。
3.在这里，选择恢复出厂设置(Factory reset)。
4. 当您选择恢复出厂设置时，屏幕上将生成一个代码以确认您的选择。(code)请注意(Note)提供的框中的代码和它。
5. 按确定(OK)。
Roku的出厂重置(factory reset)将开始，需要一些时间才能完成。此后(Thereafter)，您可以开始使用它并检查HBO Max无法解决Roku 问题(Roku problem)是否已解决。
如何硬重置 Roku(How to Hard Reset Roku)
如果您尝试了 Roku 的软出厂重置(Roku)和(factory reset)/或重新启动Roku的过程，但仍未获得所需的结果，您可以选择Roku的硬重置。
1. 找到设备上的RESET符号。
注意：(Note:)重置按钮或针孔(reset button or pinhole)取决于您拥有的设备型号。
2.按住(Hold )此RESET符号至少 20 秒。
3.设备上的电源灯闪烁后松开按钮。(Release)
这表明恢复出厂设置(factory reset)已完成，您现在可以像配置新设备一样对其进行配置。
如果您没有重置按钮怎么办？(What if you do not have a Reset button?)
如果您使用的是没有重置按钮(reset button)或重置按钮损坏的(reset button)Roku TV，此方法肯定会对您有所帮助。
- 在 Roku TV 上同时按下Power + Mute
-
按住(Hold)这两个键并拔下(remove)电视的电源线。
-
(Re-plug)20 秒后重新插入。
- 一段时间后，当屏幕亮起时，松开(release)这两个按钮。
- 在设备中输入您的帐户和设置数据(account and settings data)。
检查设备是否正常工作。
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我们希望本指南对您有所帮助，并且您能够解决 HBO Max 无法解决 Roku(fix HBO Max Not Working on the Roku)问题。让我们知道哪种方法最适合您。此外，如果您对本文有任何疑问/评论，请随时将它们放在评论部分。
Fix HBO Max Not Working on Roku (2022)
With the help of the internet, you can now watch free and paid videо content on your television without the need for a connecting cable. Several applications cаn be used for the same, Roku being one of them. Roku is a hardware digital media plаtform оffering access to stream medіa content from various onlіne sources. Thiѕ fаntastic invention iѕ both effiсient & durable.
People can also enjoy HBO movies and series on Roku. Additionally, its users can download HBO Max Channel on their devices for other streaming applications as well. If you already have the HBO app installed on your device, you will be automatically updated to HBO Max Channel. Moreover, you can directly subscribe to this service when you have a Roku account on your device. However, sometimes HBO Max may not work on Roku, and this might annoy many users. If you are dealing with the same problem, this article will help you fix HBO Max Not Working on the Roku issue. Read till the end!
How to Fix HBO Max Not Working on Roku
Method 1: Update your Roku Device
HBO Max app works well on Roku 9.3, but older Roku models like Roku 2500 will not be supported. For a glitch-free experience with HBO Max, Roku must run on its latest version. To update Roku, follow the below-mentioned steps:
1. Hold the Home button on the remote and navigate to Settings
2. Now, select System and go to System update as shown below.
3. Check for updates in Roku and proceed with the installation.
Note: For instances where Roku runs on a version greater than or equal to 9.4.0, yet, HBO Max channel does not run properly, contact Roku Support for assistance.
Method 2: Disconnect your VPN
To enjoy a smooth streaming experience with HBO Max, your region of residence must be within the United States or affiliated territories. In the case of HBO Max, you have to use your original IP address with visibility features. Whereas using VPN hides your actual IP address. Hence, you are suggested to disconnect your VPN network and then use the HBO Max app. This is a quick fix suggested by multiple users as follows:
Simply turn OFF the VPN connection and check whether the HBO Max Not Working on Roku issue is fixed now.
Also Read: How to Hard & Soft Reset Roku
Method 3: Use the Search Feature
Alternatively, you can use the search feature to choose the desired content instead of using the Home screen. You can search for content by movie/series name, tv channels, or actors.
You will be able to use only four controls: Forward, Backward, Pause, & 7-second replay. The HBO Max menu and the closed caption feature are not available with this option.
Tip: Navigate through the menu slowly by waiting for two to three seconds between actions and responses. This will avoid frequent crashes occurring within the system.
Method 4: Clear the Cache Memory
Formatting issues and loading problems can be sorted out by clearing the stored cache in the device. Follow these steps to clear the cache present in Roku:
1. Launch your Home screen.
2. Now, search for the HBO Max channel and select it.
3. Then, take your remote and press the asterisk * button.
4. Now, select Remove channel.
5. Finally, reboot the Roku.
All cache data will be deleted & HBO Max not working on Roku issue will be resolved.
Method 5: Reinstall HBO Max App
When you uninstall the HBO Max app and reinstall it, it should fix all the technical glitches in the device. Here are the steps to implement this method to fix HBO Max Not Working on the Roku issue:
Uninstall HBO Max
1. Press the Home button on your Roku remote.
2. Now, go to Streaming Channels and select Channel Store.
3. Search HBO Max in the list and select OK on the remote.
4. Finally, select Remove as shown. Confirm the selection when prompted.
Reinstall HBO Max: Option 1
1. Go to the HBO Max app on your mobile and launch Settings.
2. Now, navigate to Devices and sign out of all the logged-in devices.
3. Then, delete HBO Max from Roku and restart it.
4. Once the restart process is complete, reinstall HBO Max.
Reinstall HBO Max: Option 2
1. Simply Unsubscribe from HBO Max.
2. Now, delete the HBO channel and perform a restart process.
3. Again, add the HBO Max channel, and the issue will be fixed now.
Note: The new HBO Max channel will crash if your previous HBO device holds HBO login information. Hence, it is always recommended to sign out of all devices and then delete HBO Max from Roku.
Do you want to know how to restart Roku? Continue reading!
Method 6: Restart Roku
The restart process of Roku is similar to that of a computer. Rebooting the system by switching it from ON to OFF & then turning it ON again would help resolve some issues with Roku.
Note: Except for Roku TVs and Roku 4, other versions of Roku do not come with an ON/OFF switch.
Follow the below-mentioned steps to restart your Roku device using the remote:
1. Select System by pressing on the Home Screen.
2. Now, search for System restart and select it.
3. Choose Restart as shown below. It will confirm restart to turn your Roku player off and then on again.
4. Roku will turn OFF. Wait till it gets powered ON.
5. Go to the Home page and check if the glitches have been fixed.
Steps to Restart Frozen Roku
Due to poor network connectivity, Roku might freeze sometimes. Therefore, before implementing this method, check the signal strength and bandwidth of your internet connection to ensure a smooth reboot of your Roku device.
Follow the given steps to restart frozen Roku:
1. Press the Home button five times.
2. Hit the upward arrow once.
3. Then, push the Rewind button twice.
4. Finally, hit the Fast Forward button two times.
Once you have completed these steps, Roku will restart. First, wait for it to restart completely and then check whether Roku is still frozen.
Also Read: Fix Netflix Error “Unable to Connect to Netflix”
Method 7: Hard Reset Roku & Soft Reset Roku
Sometimes Roku may require minor troubleshooting such as restarting, Factory Reset, or resetting the network connection and remote to restore its sustainable performance.
You can either use the Settings option for a factory reset or the reset key on Roku to perform its hard reset.
Note: After Reset, the device would require the re-installation of all previously stored data.
How to Soft Reset Roku
If you wish to set Roku to its original state, a factory reset of Roku is needed. The factory reset option is used to remove all data associated with the device. It makes the device function like it’s brand new. Factory reset is usually carried out when the machine settings need to be altered to improve its performance. Use the remote to implement the following steps.
1. Select Settings on the Home screen.
2. Search for System > Advanced system settings.
3. Here, choose Factory reset.
4. When you select Factory to reset, a code will be generated on the screen to confirm your choice. Note that code and it in the box provided.
5. Press on OK.
The factory reset of Roku will start, and it will take some time to complete. Thereafter, you can begin to use it and check if HBO Max not working on Roku problem is solved.
How to Hard Reset Roku
If you have tried a soft factory reset of Roku and/or restart the process of Roku and still haven’t obtained the desired results, you can opt for a hard reset of Roku.
1. Find the RESET symbol on the device.
Note: The reset button or pinhole will depend on the model of the device you own.
2. Hold this RESET symbol for at least 20 seconds.
3. Release the button once the power light blinks on the device.
This indicates that the factory reset is complete, and you can now configure it as you would a new one.
What if you do not have a Reset button?
If you are using Roku TV that does not have a reset button or if the reset button is damaged, this method will certainly help you.
- Press the Power + Mute buttons together on the Roku TV.
-
Hold these two keys and remove the power cord of your TV.
-
Re-plug it after 20 seconds.
- After some time, when the screen lights up, release these two buttons.
- Enter your account and settings data into the device.
Check whether the device is working correctly or not.
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We hope that this guide was helpful and you were able to fix HBO Max Not Working on the Roku issue. Let us know which method worked for you best. Also, if you have any queries/comments regarding this article, then feel free to drop them in the comments section.
