iPhone 用户报告了照片(Photos)应用程序的一个特殊错误。通常它可以毫无问题地工作。但有时，他们会收到一条错误消息，指出“无法加载照片”或“加载此照片的更高质量版本时发生错误。” (Error occurred while loading higher quality version)如果您将照片保存在 iCloud 上(photos on iCloud)，这些错误很常见。在那里，您会看到质量较低的缩略图，但当您打开照片时，它会以高质量将其下载到您的手机上。
您可能会因为多种原因遇到“无法加载照片”错误，iCloud 只是其中之一。如果您在 iPhone 上查看图像时遇到问题，请不要惊慌。您的iPhone 照片是安全的(iPhone photos are safe)。本文将帮助您完成一些故障排除并解决此问题。
1. 重新启动你的iPhone
临时系统故障是最容易修复的。重新启动可能会修复它。系统(System)文件可能会损坏并导致问题。其中之一可能是“无法加载照片”错误。
除了重置系统文件之外，iPhone 重新启动还会刷新设备的随机存取存储器 ( RAM )。这可以帮助您的手机更好更快地加载图像。
2.检查你的iPhone存储空间
如果您没有使用 iCloud+，您的 iPhone 存储空间可能已充满大量照片和视频。即使您定期将照片同步到 iCloud，也会发生这种情况。最初的 5GB 免费存储很快就会被填满。如果是这样，您的设备可能无法显示图库或照片(Photos)应用中的图像。
以下是检查 iPhone 存储空间的方法：
- 转到“设置”(Settings)应用程序并选择“常规”(General)。
- 点按 iPhone 存储空间。
- 查看屏幕顶部的已用存储空间，看看还剩下多少。
如果您发现 iPhone 的本地存储已满，请删除一些文件并释放空间。这将帮助您的设备加载图像和其他文件。
3. 检查互联网连接
如果您尝试从 iCloud 加载照片，如果您的互联网连接较弱或不稳定，您的 iPhone 可能会无法运行。如果可以的话，切换到不同的互联网连接。也许Wi-Fi 的(Wi-Fi)性能比蜂窝数据更好。如果无法连接到其他网络，请尝试从 iPhone 执行互联网速度测试以检查连接是否良好。
4.强制退出(Force Quit)并重新打开照片应用程序(Reopen Photos App)
(Apps)无论您使用哪款智能手机，应用程序都可能崩溃。这与 iPhone 没有什么不同。但是，您无法真正知道该应用程序是否导致了问题。但如果您收到“无法加载照片”错误，则问题可能出在您的照片(Photos)应用程序中。您可以尝试强制退出并重新打开应用程序，看看问题是否会消失。
要强制关闭“照片”(Photos)应用程序，请从底部向上滑动以打开“应用程序切换器”(App Switcher)。点击“照片”(Photos)应用程序并向上滑动以将其关闭。
要重新打开该应用程序，只需在主屏幕或应用程序库(App Library)中找到它并点击它即可。
5. 关闭数据保护程序
当您不想在手机上使用太多常规数据时，数据保护程序是一个很棒的功能。但它可能会阻止您的应用程序加载图像，尤其是在后台进行下载和与 iCloud 同步的情况下。
您应该关闭数据保护程序以防止“无法加载照片”问题。这也将提升您的移动互联网体验。
要停用 iPhone 上的数据保护程序：
- 转到“设置”(Settings)并选择“移动数据”(Mobile Data)。
- 点击移动数据选项。
- 关闭低数据模式。
如果您使用 Wi-Fi 网络：
- 前往“设置”并选择“Wi-Fi”。
- 找到并点击您的路由器。
- 关闭低数据模式。
现在尝试打开照片，看看“无法加载照片”是否仍然存在。
6.启用蜂窝数据
如果您使用 Wi-Fi 网络同步到 iCloud，并且在 Wi-Fi 连接不可用或速度缓慢时尝试打开 iCloud 中存储的照片，则您可能需要打开蜂窝数据。您可以这样做：
- 打开“设置”(Settings)并选择“照片”(Photos)应用程序。
- 向下滚动并找到移动数据。
- 打开移动数据。
7.允许无限数据(Unlimited Data)同步
如果您将照片存储在 iCloud 上，则需要允许照片(Photos)使用蜂窝数据。但您也不应该对此应用程序可以使用的数据设置限制。如果同步图片和视频时达到数据限制，将会导致“无法加载照片”或类似错误。
这就是为什么您应该取消数据限制并允许 iCloud照片(Photos)使用所有可能的移动网络数据来同步、上传或下载照片。但请注意，允许无限数据传输到 iCloud照片(Photos)可能会耗尽您剩余的所有可用蜂窝数据。
- 打开“设置”并选择“照片”。
- 点击移动数据。
- 将无限(Unlimited) 更新(Updates)切换为打开。
现在尝试打开您的图像，看看这是否解决了问题。
8. 禁用省电模式
如果您在 iPhone 上打开省电模式，您应该知道这可能会限制某些应用程序充分发挥其潜力。这可能会导致“照片”(Photos)不显示您尝试访问的图像。尝试在 iPhone 上禁用低电量模式，看看是否可以解决问题。
- 转到“设置”并选择“电池”。
- 关闭低功耗模式。
9. 注销您的 Apple ID(Your Apple ID)并重新(Sign Back)登录
如果您仍然遇到无法加载照片的问题，您可以尝试退出并重新登录您的Apple ID。也许问题出在您的 iCloud 帐户上，该帐户无法访问存储在云端的照片。注销并重新登录可能会解决此问题。就是这样：
- 前往“设置”(Settings)并点击顶部的Apple ID 横幅。(Apple ID Banner)它应该包含您的名字。
- 滚动到底部并点击“注销”(Sign Out)。
- 提示将向您提供有关如何注销的详细信息。
要重新登录，请再次点击Apple ID 横幅(Apple ID Banner)，然后按照提示登录。
10.删除和恢复照片
如果您仅在尝试打开特定图像时收到“无法加载照片”错误，请尝试将其删除并恢复。可能是由于下载不完整而导致图像损坏，并且“照片”(Photos)应用程序无法正确显示它。
要删除照片：
- 在“照片”(Photos)应用中找到照片缩略图，长按它，然后选择“删除”(Delete)。
- 选择(Select Delete Photo)屏幕底部的删除照片。
在较旧的 iOS 版本上，您将看到“从库中(Library)删除”(Delete)选项，而不是“删除”(Delete)。
要从 iCloud 检索照片：
- 打开照片(Photos)并点击相册(Albums)，它应该位于屏幕的右下侧。
- 向下滚动(Scroll)并找到“最近删除”(Deleted)。
- 找到已删除的照片并长按它。
- 选择恢复。
11. 执行 iOS 更新
如果您的iOS版本太旧，可能无法同步iCloud照片(Photos)。尝试更新您的 iOS，看看这是否可以帮助您解决问题。
- 转到“设置”(Settings)应用程序并选择“常规”(General)。
- 点击软件更新。
- 如果有可用更新，请点击“下载(Download)并安装”(Install)。
注意：如果您看到多个更新选项，请选择最新版本。
12.关闭优化(Optimize)iPhone存储功能
如果您启用了优化 iPhone 存储，您的智能手机将自动在 iCloud 上存储所有高质量图像和视频。只有低分辨率的照片和视频才会保存到手机的本地存储中。从 iCloud 下载高分辨率照片将导致“无法加载照片”错误。
要删除图像存储优化：
- 前往“设置”并选择“照片”。
- 如果旁边有蓝色复选标记，请点击“优化(Optimize)iPhone 存储”将其禁用。
13. 使用苹果支持
如果上述修复对您没有帮助，请联系Apple 支持(Apple Support)。“无法加载照片”错误背后可能还有另一个原因，您可能需要专业帮助。告诉Apple 支持(Apple Support)代理您尝试解决问题的所有步骤。
现在，去捕捉所有那些贴近您内心的特殊时刻和故事，因为没有什么比保存记忆更有价值的了！
Top 13 Ways to Fix “Unable to Load Photo” on Your iPhone
iPhone users reported a peculiar error with the Рhotos aрp. Typically it works without problems. But sometimes, they get an error that says “Unаble to Load Photo” or “Error occurred while loading higher quality version of this photo.” These errors are common if you keep your photos on iCloud. There, you’ll see a lower-quality thumbnail, but when you open the photo it’ll download it on your phone in high-quality.
You might experience the “Unable to Load Photo” error for many reasons, and iCloud is just one of them. If you’re having trouble viewing images on your iPhone, don’t panic. Your iPhone photos are safe. This article will help you get some troubleshooting done and fix this issue.
1. Restart Your iPhone
Temporary system failure is the easiest to repair. A restart might fix it. System files can get corrupted and cause problems. One of them might be the “Unable to Load Photo” error.
Aside from resetting the system files, an iPhone restart will refresh your device’s random access memory (RAM). This can help your phone load images better and quicker.
2. Check Your iPhone Storage Space
If you’re not on iCloud+, you may have filled your iPhone storage with many photos and videos. This’ll happen even if you’ve regularly synced your photos to iCloud. The initial 5GB of free storage gets filled fast. If so, your device might have problems displaying images from the gallery or Photos app.
Here’s how to check your iPhone storage:
- Go to the Settings app and select General.
- Tap iPhone Storage.
- Look at the Storage Used at the top of the screen and see how much you have left.
If you see that the iPhone’s local storage is full, delete some files and free up the space. This’ll help your device load images and other files.
3. Check the Internet Connection
If you’re trying to load photos from iCloud, your iPhone might fail to perform if your internet connection is weak or unstable. Switch to a different internet connection if you can. Perhaps Wi-Fi will perform better than your cellular data. If unable to connect to another network, try performing an internet speed test from your iPhone to check if the connection is good.
4. Force Quit and Reopen Photos App
Apps can crash no matter which smartphone you are using. It’s no different with iPhone. However, you can’t really know if the app is causing the problem. But if you receive an “Unable to load photo” error, the problem might lie in your Photos app. You can try force quitting and reopening the app to see if the issue will be gone.
To force close the Photos app, swipe up from the bottom to open the App Switcher. Tap the Photos app and swipe it up to close it.
To reopen the app, simply find it on your home screen or in the App Library and tap it.
5. Turn Off Data Saver
The data saver is a neat function when you don’t want to use too much general data on your phone. But it can prevent your apps from loading the images, especially if downloading and syncing with iCloud is going on in the background.
You should toggle off the data saver to prevent the “Unable to load photo” issue. This will also boost your mobile internet experience.
To deactivate the data saver on your iPhone:
- Go to Settings and select Mobile Data.
- Tap Mobile Data Options.
- Toggle the Low Data Mode off.
If you’re on a Wi-Fi network:
- Go to Settings and select Wi-Fi.
- Find and tap your router.
- Toggle off Low Data Mode.
Try opening a photo now and see if the “Unable to Load Photo” persists.
6. Enable Cellular Data
If you’re using a Wi-Fi network to sync to iCloud, and you’re trying to open a photo stored in iCloud while a Wi-Fi connection is unavailable or slow, you might want to turn your cellular data on. Here’s how you can do it:
- Open Settings and select the Photos app.
- Scroll down and find Mobile Data.
- Toggle the Mobile Data on.
7. Allow Unlimited Data for Syncing
Allowing the Photos to use cellular data is necessary if you store your photos on iCloud. But you should also never set a limit on the data this app can use. If it reaches the data limit while syncing pics and videos, it will result in an “unable to load photo” or a similar error.
That’s why you should remove the data limit and allow iCloud Photos to use all the possible mobile network data to sync, upload, or download photos. But be warned, allowing unlimited data to iCloud Photos might drain all the available cellular data you have left.
- Open Settings and select Photos.
- Tap Mobile Data.
- Toggle the Unlimited Updates to on.
Try opening your images now and see if this fixed the problem.
8. Disable Power Saver
If you turn on battery saver mode on your iPhone, you should know this might restrict certain apps from working to their full potential. This may cause Photos not to display the images you are trying to access. Try disabling low power mode on your iPhone and see if this fixes the issue.
- Go to Settings and select Battery.
- Toggle the Low Power Mode off.
9. Sign Out of Your Apple ID and Sign Back In
If you’re still experiencing the issue of not being able to load photos, you can try signing out and back into your Apple ID. Maybe the problem is with your iCloud account, which can’t access the photos stored in the cloud. Logging out and back in might fix this issue. Here’s how:
- Go to Settings and tap the Apple ID Banner at the top. It should contain your name.
- Scroll to the bottom and tap Sign Out.
- The prompts will give you details on how to log out.
To log back in, tap the Apple ID Banner again and follow the prompts to log in.
10. Delete and Recover a Photo
If you’re getting the “Unable to load photo” error only when you try to open a specific image, try deleting it and recovering it. It could be that the image is broken because of an incomplete download, and the Photos app cannot display it properly.
To delete a photo:
- Find the photo thumbnail in the Photos app, long-press it, and select Delete.
- Select Delete Photo at the bottom of the screen.
On older iOS versions, you’ll see the Delete from Library option instead of the Delete.
To retrieve the photo from iCloud:
- Open Photos and tap Albums, it should be towards the lower-right side of the screen.
- Scroll down and find Recently Deleted.
- Find the deleted photo and long-tap it.
- Select Recover.
11. Perform an iOS Update
If your iOS version is too old, it might be unable to sync the iCloud Photos. Try updating your iOS and see if this helps your issue.
- Go to the Settings app and select General.
- Tap Software Update.
- If there is an update available, tap Download and Install.
Note: If you see multiple update options, select the latest version.
12. Turn Off Optimize iPhone Storage Feature
If you have Optimize iPhone Storage enabled, your smartphone will store all high-quality images and videos on iCloud automatically. Only the low-resolution photos and videos will be saved to your phone’s local storage. Downloading the high-resolution photo from iCloud will result in the “Unable to Load Photo” error.
To remove image storage optimization:
- Go to Settings and select Photos.
- If there’s a blue checkmark next to it, tap Optimize iPhone Storage to disable it.
13. Use Apple Support
If the above fixes didn’t help you, contact Apple Support. There can be another reason behind your “Unable to Load Photo” error, and you might need professional help. Tell the Apple Support agent all the steps you tried to fix the issue.
Now go forth and capture all those special moments and stories close to your heart because nothing is worth more than preserving the memories!
