如果您大量使用Microsoft Office 或 Office^{(Microsoft Office or Office)} 365，则其文档缓存^{(document cache)}很可能有一天会损坏。发生这种情况时，使用Office会变成一种非常令人沮丧的体验，其中充满了错误消息和无法恢复正在进行的工作等问题。我们自己也遇到了这个问题，我们花了一些时间来了解如何解决它。为了让您免于挖掘许多支持论坛和可能有效或无效的狡猾解决方案的痛苦，我们决定发布此分步教程并帮助^{(step tutorial and help)}您解决此问题。

问题描述^{(Problem Description)}- Microsoft Office 文档缓存^{(Microsoft Office Document Cache)}遇到问题^(Problem)

如果Microsoft Office 文档^{(Microsoft Office document)}缓存损坏，则每次启动Microsoft Office 上传中心^{(Microsoft Office Upload Center)}时，都会显示一条错误消息^{(error message)}：“Microsoft Office 文档缓存遇到问题”^{("The Microsoft Office Document Cache encountered a problem")}。

如果您单击或点击该错误，上传中心^{(Upload Center)}会说它需要修复文档缓存^{(document cache)}才能继续。

如果您按修复^(Repair)，则会显示一条新的错误消息^{(error message)}，指出：“此操作无法完成，因为另一个应用程序正在使用 Microsoft Office 文档缓存”^{("This action cannot be completed because another application is using the Microsoft Office Document Cache")}。

打开任何类型的Microsoft 文档^{(Microsoft document)}（Word、Excel、Powerpoint）时，您还会收到一条错误消息^{(error message)}：“访问 Office 文档缓存时出现问题”^{("A problem occurred while accessing the Office Document Cache")}。如果您尝试修复问题，则会遇到前面描述的问题。

发生这种情况是因为Microsoft Office 文档^{(Microsoft Office document)}缓存已损坏、无法使用且无法修复。唯一的解决方案是删除它并让Microsoft Office为其文档创建一个新的缓存。

解决方案^(Solution)-使用缓存^{(Cache & Delete)}杀死^(Kill)进程^{(Processes Using)}并删除它

第一步是关闭所有Microsoft Office应用程序。不应打开任何Office 文档。^{(Office document)}

然后，您需要结束所有使用Microsoft Office 文档^{(Microsoft Office document)}缓存的进程。为此，请打开任务管理器^{(Task Manager)}。如果您不知道如何操作，请阅读以下教程：

• 关于任务管理器^{(Task Manager)} 的基础知识^(Basics)：查看、运行或结束应用程序^{(Run or End Applications)}和进程^(Processes)- 如果您使用的是Windows 7。
• 启动任务管理器^{(Task Manager)}的 8种方法^(Ways)- 如果您使用的是Windows 8或 8.1。

在 Windows 7 中，转到“进程^(Processes)”选项卡，而在Windows 8或 8.1 中，转到“详细信息^(Details)”选项卡。

在那里，您将看到当前正在运行的所有进程。现在您需要找到并终止使用Microsoft Office Document Cache的进程。总是至少有一个正在运行的进程使用它。最常见的进程是msosync.exe。选择它并按End Task或右键单击它并按End Task。

现在您需要确认您要结束选定的进程。按结束进程^{(End process)}。

在我们的计算机上，另一个使用Microsoft Office 文档^{(Microsoft Office document)}缓存的进程是csisyn~1.exe。如果此进程也在您的计算机上运行，​​请将其终止。

识别正在使用Microsoft Office 文档^{(Microsoft Office document)}缓存的进程的最简单方法是查看任务管理器显示的^{(Task Manager)}描述^{(Description)}列。如果正在运行的进程的描述以"Microsoft Office Document Cache"开头，那么您应该结束它的运行。

最后一步是删除损坏的缓存，以便Microsoft Office可以创建另一个缓存。

转到"C:UsersYour User NameAppDataLocalMicrosoftOffice15.0"，其中您的用户名^{(Your User Name)}是您当前使用的用户帐户的名称。^{(user account)}如果您使用的是Office 2013^{(Office 2013)}或Office 365 ， Office之后的版本号^{(version number)}为 15.0，如果您使用的是Office 2010 ，则为14.0；如果您使用的是Office 2007，则为 12.0 。

在那里您会找到一个名为OfficeFileCache的子文件夹。如果您尝试修复损坏的缓存但它不起作用，您还会发现其他名为OfficeFileCache.old或OfficeFileCache - 2.old的文件夹。删除^(Delete)名称中包含OfficeFileCache的所有这些文件夹。保持其他文件夹不变。

如果您重新启动计算机并再次使用 Microsoft Office，问题应该会消失，并且您应该不会再遇到本文开头提到的错误。

结论

我们希望本指南对您有用，并帮助您解决有关Microsoft Office 文档^{(Microsoft Office document)}缓存的问题。如果您有任何问题，请随时使用下面的评论表提问。

Fix Problems With The Microsoft Office Document Cache Being Corrupted

If you are using Microsoft Office оr Office 365 intensively, chances are that its document cache will get corrupted one day. When that happens, using Officе turns into a very frustrating еxperience, that's filled with error messages and рroblems like not being able to rеcover your work in progress. We hаve encountered this problem оurselves and it toоk us a bit of time in order to understand how to fix it. To sаve you the pain of digging through many support forumѕ and dodgy solutions that may or may not work, we hаve decided to pυblish this step by ѕtep tutorial and help you fix this problem.

Problem Description - The Microsoft Office Document Cache Encountered a Problem

If the Microsoft Office document cache gets corrupted, each time the Microsoft Office Upload Center is started, you are shown an error message that says: "The Microsoft Office Document Cache encountered a problem".

If you click or tap on that error, the Upload Center says that it needs to repair the document cache before it can continue.

If you press Repair, a new error message is shown, stating that: "This action cannot be completed because another application is using the Microsoft Office Document Cache".

When opening a Microsoft document of any type (Word, Excel, Powerpoint), you also get an error message saying: "A problem occurred while accessing the Office Document Cache". If you try to repair the problem, you encounter the issue described earlier.

This happens because the Microsoft Office document cache is corrupted, unusable and unrepairable. The only solution is to delete it and have Microsoft Office create a fresh cache for its documents.

The Solution - Kill the Processes Using the Cache & Delete It

The first step is to close all Microsoft Office applications. There should be no Office document opened.

Then, you need to end all the processes that are using the Microsoft Office document cache. In order to do this, open the Task Manager. If you don't know how, read these tutorials:

• The Basics About the Task Manager: View, Run or End Applications and Processes - if you are using Windows 7.
• 8 Ways to Start the Task Manager - if you are using Windows 8 or 8.1.

In Windows 7, go to the Processes tab while in Windows 8 or 8.1 go to the Details tab.

There you will see all the processes that are currently running. Now you need to find and kill the processes that use the Microsoft Office Document Cache. There's always at least one process running that uses it. The most common process is msosync.exe. Select it and press End Task or right-click on it and press End Task.

Now you need to confirm that you want to end the selected process. Press End process.

On our computers, another process that used the Microsoft Office document cache was csisyn~1.exe. If this process is also running on your computer, kill it.

The easiest way to identify the processes that are using the Microsoft Office document cache is to look into the Description column shown by the Task Manager. If the description of a running process starts with "Microsoft Office Document Cache", then you should end its functioning.

The last step is to delete the corrupted cache, so that Microsoft Office can create another one.

Go to "C:UsersYour User NameAppDataLocalMicrosoftOffice15.0", where Your User Name is the name of the user account that you are currently using. The version number after Office is 15.0 if you are using Office 2013 or Office 365, 14.0 if you are using Office 2010 or 12.0, if you are using Office 2007.

There you will find a subfolder named OfficeFileCache. If you tried to repair the corrupted cache and it didn't work, you will also find other folders named OfficeFileCache.old or OfficeFileCache - 2.old. Delete all these folders that are containing OfficeFileCache in their name. Leave the other folders untouched.

If you restart your computer and you use Microsoft Office again, the problem should be gone and you should no longer encounter the errors mentioned at the beginning of this article.

Conclusion

We hope that you have found this guide useful and that it has helped you solve your problems with the Microsoft Office document cache. If you have any questions, don't hesitate to ask using the comments form below.

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