如果您的相机无法与Teams一起使用，请不要担心！这是处理会议和会议的大多数用户面临的常见问题。尽管Microsoft Teams是最好的视频会议(video conferencing)和聊天应用程序之一，但它有时并不完美。突然，您可能会检测到Microsoft Teams 视频通话(video call)无法正常工作的问题，因此您只会被暂停的视频或黑屏所打动。此问题可能与内置摄像头或外部网络摄像头(web camera)有关。此外，如果您无法启动相机，则不兼容的应用设置可能会导致Teams 视频(Teams video)无法正常工作问题。我们为您带来完美的指南，教您如何修复Microsoft Teams 视频通话(video call)无法正常工作的问题。所以，继续阅读这篇文章。
如何修复 Microsoft Teams 视频通话不起作用(How to Fix Microsoft Teams Video Call Not Working)
在进入故障排除部分(troubleshooting section)之前，您必须了解导致此问题的原因。因此，您可以轻松地适当地解决相同的问题。
- 损坏/不兼容的相机驱动程序。
- (Additional camera)为您的 Windows 10 PC 配置了其他相机设备。
- (Camera permission)您的计算机未授予相机权限。
- 第三方防病毒程序或防火墙(antivirus program or Firewall)干扰了Teams 软件(Teams software)。
- 您设备中的其他一些应用程序正在使用您的内置摄像头。
- VPN/代理干扰。
- 过时的操作系统。
现在，继续下一部分来解决这个问题。分析(Analyze)实施选择性故障排除方法以获得快速结果的原因。
在本节中，我们编制了一份有助于您解决此问题的方法列表。这些方法从基本步骤到高级步骤进行排列，以获得更容易和更快的结果。以相同的顺序跟随(Follow)它们以获得完美的结果。
基本故障排除(Basic Troubleshooting)
在尝试高级故障排除方法之前，这里有一些简单的技巧可以解决与Microsoft Teams 应用程序(Microsoft Teams application)相关的所有临时故障。
1.重新插入网络摄像头(1. Replug Webcam)
- 如果您使用的是外置网络摄像头(web camera)，您要做的第一件事就是从 USB 端口拔下网络摄像头，(unplug)重新启动(reboot)计算机，并在一段时间后重新插入。(re-plug)
- 如果您使用的是内置摄像头，请确保它没有硬件故障和故障。
2.移除其他硬件设备(2. Remove Other Hardware Devices)
- 插入 PC 的其他一些硬件设备可能会干扰内置摄像头或网络摄像头(camera or webcam)。暂时禁用所有其他设备并检查这是否对您有帮助。
- 如果你在断开所有其他硬件设备后没有遇到这个问题，那就一一插上，找出罪魁祸首。
- 始终(Always)从官方或可靠商店为您的 Windows 10 计算机购买正品外围设备。
3.关闭后台应用程序(3. Close Background Applications)
- 如果您的 Windows 10 设备中的某些其他应用程序或程序使用该相机，您将无法访问Microsoft Teams的相同功能。确保(Make)在登录Microsoft Teams之前退出所有视频会议应用程序，例如Zoom、Google Meet、Discord等。
方法 1：运行硬件和设备疑难解答(Method 1: Run Hardware and Devices Troubleshooter)
Windows 10 计算机带有内置的疑难解答工具，可修复与其所有组件相关的任何问题。相机的功能可能会受到多种因素的影响。因此，我们建议按照以下说明对硬件和设备(hardware and devices)进行故障排除。
1. 同时按下Windows + R keys启动运行(Run )对话框。
2. 键入msdt.exe -id DeviceDiagnostic并按Enter。
3. 然后，单击下一步(Next)。
4A。如果出现问题并且您的设备未设置最新的驱动程序，您将收到以下提示。选择应用此修复(Apply this fix)并按照屏幕上的说明进行操作。然后，重新启动(restart)您的设备。
4B。如果驱动程序没有问题，请单击以下屏幕上的关闭疑难解答。(Close the troubleshooter)
方法 2：在 Teams 中选择合适的相机(Method 2: Choose the Right Camera in Teams)
团队(Teams)必须访问您的相机，为此，您必须选择正确的相机(correct camera)。如果Teams在访问相机时遇到任何问题，您将面临很多冲突。对于桌面版(Desktop version)Teams ，(Teams)请按照以下步骤在 Windows 10 PC 中选择合适的摄像头。(right camera)
1. 按Windows 键(Windows key)。键入Microsoft Teams并启动它。
2. 单击Teams中您的个人资料图片(Profile Picture)旁边的三点图标。(three-dotted icon )
3. 切换到左侧窗格中的(left pane)设备(Devices )选项卡并向下滚动右侧屏幕。
4. 现在，在相机(Camera )菜单中，展开下拉菜单。
5. 然后，选择您要使用的相机(camera)并确保保存更改。通过确认预览空间(preview space)中的视频，检查您是否已修复Microsoft Teams 视频通话(video call)无法正常工作的问题。
另请阅读：(Also Read: )如何更改Microsoft Teams 个人资料头像(Microsoft Teams Profile Avatar)
方法 3：清除 Microsoft Teams 缓存(Method 3: Clear Microsoft Teams Cache)
团队(Teams)以缓存的形式收集临时内存，以便在应用程序中轻松处理任务。如果此临时内存在您的 Windows 10 PC 中过度膨胀或损坏，那么它可能会干扰其主要功能，例如相机、语音、噪音等等。要解决Teams视频无法正常工作的问题，请考虑按照以下说明清除缓存。
1. 退出Teams并同时按下Ctrl + Shift + Esc keys启动任务管理器(Task Manager)。
2. 在进程(Processes)选项卡中，选择在后台运行的(background and select)Microsoft Teams程序，然后选择结束任务(End Task)。
3. 然后，点击Windows 键(Windows key )并在搜索栏中键入%appdata%\Microsoft\Teams 。
4. 如图所示点击打开(Open )。
5. 现在，选择文件夹中的所有文件和文件(all the files and folders)夹，然后选择删除(Delete )选项。
6.重新启动(Reboot)您的 Windows 10 电脑。
方法 4：禁用其他附加设备(Method 4: Disable Other Additional Devices)
如果您使用的是外部网络摄像头或两个或更多摄像头，您的默认摄像头(default camera)可能会干扰它们。要解决此问题，请按照以下说明禁用所有其他附加设备。
1.在Windows 10 搜索菜单中输入(Windows 10 search menu)设备管理器(Device Manager)并打开它。
2. 现在，双击相机(Cameras )将其展开。
3. 然后，右键单击相机设备(camera device)（例如HP TrueVision HD）并选择禁用设备(Disable device )选项，如图所示。
注意：(Note: )确保选择您当前未在Teams中使用的摄像头。
4. 点击Yes(Yes)确认提示。
5. 对所有其他其他设备按照这些步骤操作，并检查您是否已解决Teams视频通话无法正常工作的问题。
注意：(Note: )确保(Make)在解决问题后再次重新启用默认相机适配器(default camera adapter)。
另请阅读：(Also Read:) 如何启用或禁用 Microsoft Teams 一(Disable Microsoft Teams Push)键通
方法 5：允许浏览器的相机权限(Method 5: Allow Camera Permissions for Browsers)
如果您使用的是Teams的浏览版本，请检查您是否具有适当的相机访问权限(camera access)。如果没有，您将无法访问相机以使用任何与浏览器相关的应用程序，否则系统会提示您进行相同操作。以下是允许浏览器使用相机权限的一些说明。以谷歌浏览器(Google Chrome)为例。
1. 按Windows键。键入Google Chrome并启动它。
2. 单击三点图标(three-dotted icon )并选择设置(Settings )选项。
3. 现在，在左侧窗格中选择安全和隐私(Security and Privacy )，然后从主页中选择站点设置。(Site Settings )
4.向下滚动(Scroll)主屏幕并选择权限(Permissions )菜单下的相机(Camera )选项，如图所示。
5. 在这里，选择站点可以要求使用您的摄像头(Sites can ask to use your camera )选项，并确保团队(Teams)未添加到不允许使用您的摄像头(Not allowed to use your camera )列表中。
6. 重新启动浏览器(browser)并检查您是否已修复Teams视频无法正常工作的问题。
方法 6：更新 Windows(Method 6: Update Windows)
如果您使用的是过时版本的Windows 10 PC，那么您可能会遇到常见的硬件问题，尤其是相机问题。幸运的是，您可以通过这些简单的步骤更新您的操作系统。
1. 同时按下Windows + I keys在您的计算机上打开设置。(Settings)
2. 现在，选择更新和安全(Update & Security)。
3.从右侧面板中选择检查更新。(Check for Updates)
4A。如果您的系统已过时，请单击立即安装(Install now)以下载并安装最新版本。
4B。如果您的系统已经是最新的，那么它将显示您是最新的(You’re up to date)消息。
另请阅读：(Also Read:)Microsoft Teams 录音存储(Microsoft Teams Recordings Stored)在哪里？
方法 7：禁用防火墙（不推荐）(Method 7: Disable Firewall (Not Recommended))
如果Windows Defender 防火墙(Windows Defender Firewall)的安全套件(security suite)阻止了Microsoft Teams的(Microsoft Teams)摄像头访问(camera access)，这里有几个选项可以解决这个问题。
选项 I：防火墙中的白名单团队(Option I: Whitelist Teams in Firewall)
1. 按Windows 键(Windows key )并键入Windows Defender 防火墙。(Windows Defender Firewall. )打开效果最好。
2. 在弹出窗口中，单击 允许应用程序或功能通过 Windows Defender 防火墙(Allow an app or feature through Windows Defender Firewall)。
3. 然后，点击 更改设置(Change settings)。最后，检查Microsoft Teams是否允许通过防火墙。
注意：(Note:)如果列表中不存在您所需的应用程序或程序(application or program)，您可以使用允许其他应用程序...来浏览您的程序。(Allow another app… )
4. 最后，单击 确定(OK) 保存更改。
选项二：暂时禁用防火墙(Option II: Disable Firewall Temporarily)
注意：(Note: )如果您禁用防火墙(Firewall)，它会使您的计算机更容易受到恶意软件或病毒的攻击。因此(Hence)，如果您选择这样做，请确保在解决问题后尽快启用它。
1. 按Windows键。键入控制面板(Control Panel)并打开它。
2. 将查看方式(View by)设置为类别(Category)并选择系统和安全(System and Security)。
3. 现在，单击Windows Defender 防火墙，(Windows Defender Firewall,)如此处所示。
4.从左侧菜单中选择打开或关闭 Windows Defender 防火墙选项。(Turn Windows Defender Firewall on or off)
5. 现在，选中此屏幕上可用的关闭 Windows Defender 防火墙（不推荐）(Turn off Windows Defender Firewall (not recommended))选项旁边的框。
6. 单击确定(OK)并重新启动(Reboot) 您的 PC(your PC)。
方法 8：禁用 VPN(Method 8: Disable VPN)
虚拟专用网络(Private Networks)用于防止从专用网络窃取数据，它用作客户端和服务器之间的网关。有时，使用VPN服务器可能会导致在线视频会议应用程序出现问题。我们建议您按照以下说明禁用VPN 客户端(VPN client)。
1. 点击Windows 键(Windows key )并在搜索栏中输入VPN 设置(VPN settings)。
2. 在设置(Settings)窗口中，断开活动的VPN服务。
3. 关闭高级选项(Advanced Options)下的VPN(VPN options)选项。
另请阅读：(Also Read:) 修复 Microsoft Teams 不断(Fix Microsoft Teams Keeps)重启
方法 9：重新安装相机驱动程序(Method 9: Reinstall Camera Drivers)
您使用的旧的和不兼容的相机驱动程序通常会导致Microsoft Teams 视频通话(video call)无法正常工作的问题。为了更安全，请始终确保使用更新版本的驱动程序。以下是重新安装相机驱动程序的一些说明。
1.使用上述步骤启动设备管理器(Device Manager )，然后双击展开相机。(Cameras )
2. 现在，右键单击驱动程序(driver )并选择卸载设备(Uninstall device)。
3.在提示中单击卸载。(Uninstall)
4. 现在，访问制造商的网站（例如Lenovo）。
5.在您的PC上找到(Find)并下载与(Download )Windows版本(Windows version)对应的驱动程序。
6. 下载后，双击下载的文件(downloaded file)并按照屏幕上的说明进行安装。
方法 10：使用 Teams 的浏览器版本(Method 10: Use Browser Version of Teams)
如果您尚未在桌面版Teams中解决此(Teams)Microsoft Teams 视频通话(video call)无法正常工作的问题，则可以尝试使用Teams浏览器。这是该问题的替代方法，可确保您已启用对 Windows 10 PC 中启用的媒体服务的访问。
- 如果您使用的是Teams的浏览版本，请检查您是否具有适当的相机访问权限，如(camera access)方法 5(Method 5)中所做的那样。
- 如果没有，您将无法访问相机以使用任何与浏览器相关的应用程序，否则系统会提示您进行相同操作。
另请阅读：(Also Read: )如何将Microsoft Teams 状态设置为始终可用(Microsoft Teams Status As Always Available)
方法 11：联系 Microsoft Teams 技术支持(Method 11: Contact Microsoft Teams Technical Support)
不过，如果您无法在 Teams 的桌面版和 Web 版中访问Teams，那么请抓住最后机会在(Teams)Microsoft 官方支持(Microsoft support)页面上提交查询。
1. 转到Microsoft 支持页面(Microsoft Support page)。
2A。您可以使用Windows 10系统中的“获取帮助”应用(Get Help app )来提交查询。为此，请单击“打开获取帮助”应用程序按钮，然后单击“(Open Get Help app )打开(Open Get Help )获取帮助”按钮确认提示。
2B。此外，您可以使用浏览器版本(browser version )来提交您的问题。为此，请单击获取支持(Get support )链接。
3. 现在，在告诉我们您的问题(your problem )以便我们为您提供正确的帮助和支持(Tell us your problem so we can get you the right help and support )字段中输入您的问题，然后按 Enter 键(Enter)。
4.然后，根据您的方便回答问题，最后，您将解决Microsoft Teams视频通话无法正常工作的问题。
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- 修复 Zoom 无法(Fix Zoom Unable)连接错误代码 5003(Connect Error Code 5003)
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我们希望本指南对您有所帮助，您可以修复Microsoft Teams 视频通话不起作用( Microsoft Teams video call not working)。如有(Feel)疑问和建议，请随时与我们联系。继续访问我们的页面以获取更多很棒的提示和技巧，并在下面留下您的评论。让我们知道你接下来想学什么。
Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is а common issue faced by moѕt userѕ who handle mеetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Outdated Operating System.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Basic Troubleshooting
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to unplug the web camera from the USB port, reboot your computer, and re-plug it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Close Background Applications
Method 1: Run Hardware and Devices Troubleshooter
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Press Windows + R keys together to launch the Run dialog box.
2. Type msdt.exe -id DeviceDiagnostic and hit Enter.
3. Then, click on Next.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Then, restart your device.
4B. If there is no issue with the drivers, click Close the troubleshooter on the following screen.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Hit the Windows key. Type Microsoft Teams and launch it.
2. Click on the three-dotted icon next to your Profile Picture in Teams.
3. Switch to the Devices tab in the left pane and scroll down the right screen.
4. Now, in the Camera menu, expand the drop-down menu.
5. Then, choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Also Read: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Exit Teams and launch Task Manager by pressing Ctrl + Shift + Esc keys simultaneously.
2. In the Processes tab, select the Microsoft Teams programs that are running in the background and select End Task.
3. Then, hit the Windows key and type %appdata%\Microsoft\Teams in the search bar.
4. Click on Open as shown.
5. Now, select all the files and folders within the folder and select the Delete option.
6. Reboot your Windows 10 PC.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Type Device Manager in the Windows 10 search menu and open it.
2. Now, double-click Cameras to expand it.
3. Then, right-click on the camera device (HP TrueVision HD, for example) and select the Disable device option as shown.
Note: Ensure you select a camera that you are not currently using in Teams.
4. Confirm the prompt by clicking on Yes.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Note: Make sure you re-enable the default camera adapter again after fixing the issue.
Also Read: How to Enable or Disable Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Press the Windows key. Type Google Chrome and launch it.
2. Click on the three-dotted icon and select the Settings option.
3. Now, select Security and Privacy in the left pane and choose Site Settings from the main page.
4. Scroll down the main screen and select the Camera option under the Permissions menu as shown.
5. Here, select the Sites can ask to use your camera option and make sure Teams is not added in Not allowed to use your camera list.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Method 6: Update Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Press the Windows + I keys together to open Settings on your computer.
2. Now, select Update & Security.
3. Select Check for Updates from the right panel.
4A. If your system is outdated, click Install now to download and install the latest version.
4B. If your system is already up-to-date, then it will show You’re up to date message.
Also Read: Where are Microsoft Teams Recordings Stored?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Hit the Windows key and type Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Allow an app or feature through Windows Defender Firewall.
3. Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall.
Note: You can use Allow another app… to browse your program if your desired application or program does not exist in the list.
4. Finally, click OK to save the changes.
Option II: Disable Firewall Temporarily
Note: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Press the Windows key. Type Control Panel and open it.
2. Set View by as Category and select System and Security.
3. Now, click on Windows Defender Firewall, as shown here.
4. Select the Turn Windows Defender Firewall on or off option from the left menu.
5. Now, check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen.
6. Click OK and Reboot your PC.
Method 8: Disable VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Hit the Windows key and type VPN settings in the search bar.
2. In the Settings window, disconnect the active VPN service.
3. Toggle off the VPN options under Advanced Options.
Also Read: Fix Microsoft Teams Keeps Restarting
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Launch the Device Manager using the steps mentioned above and expand the Cameras by double-clicking on it.
2. Now, right-click on the driver and select Uninstall device.
3. Click Uninstall in the prompt.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Find and Download the drivers corresponding to the Windows version on your PC.
6. Once downloaded, double-click on the downloaded file and follow the on-screen instructions to install it.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Method 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Also Read: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Go to the Microsoft Support page.
2A. You can use the Get Help app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Get Help button.
2B. Also, you could use the browser version to submit your problem. To do so, click on the Get support link.
3. Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
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We hope that this guide was helpful and you could fix Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.
