您可以通过称为Netflix的在线(Netflix)流媒体服务(streaming service)欣赏范围广泛的电影、连续剧和电视节目。它可以在任何计算平台上访问，因为它同时支持 Android 和 iOS(supports both Android and iOS)。您可以使用网络浏览器(web browser)在您的计算机系统上访问(computer system)Netflix。但是，如果您的浏览器不支持该平台，您可能会遇到服务中断错误(service error)M7121-1331-P7。我们提供了一份有用的指南，将教您如何修复Netflix 错误(Netflix error)代码M7121-1331-P7。
在 Chrome 中修复 Netflix M7121-1331-P7 错误的 6 种方法
(6 Ways to Fix Netflix M7121-1331-P7 Error in Chrome
)
在这些大流行的日子里， Netflix已经吸引了全球数百万用户。据BBC 新闻报道(BBC News)，Netflix在封锁期间获得了1600 万新注册用户。(16 million new sign-ups)尽管您可能会不时遇到一些错误，例如错误代码(error code) M7121-1331-P7，并伴有以下消息：
- 哎呀，出事了……(Whoops, something went wrong…)
- 意外错误 出现意外错误。请刷新页面，然后再试一次。(Unexpected Error There was an unexpected error. Please reload the page and try again.)
- 错误代码：M7121-1331-P7(Error code: M7121-1331-P7)
是什么导致 Netflix M7121-1331-P7？(What Causes Netflix M7121-1331-P7?)
导致Netflix(Netflix)出现此错误的原因有几个，其中包括：
- 使用Brave、Vivaldi、UC、百度(Baidu)、QQ等不兼容的浏览器会出现( incompatible browsers)Netflix错误。
-
Netflix 服务器可能已关闭(Netflix server may be down)或无法正常工作。
- 如果您使用任何公共 Wi-Fi 网络(public Wi-Fi network)，您可能无法满足导致Netflix 错误(Netflix error)的最低流媒体要求。检查您的网络速度(network speed)并确保您的互联网带宽。
-
Cookie 和缓存文件(Cookies and cache files) 可能会损坏(may get corrupt)，这可能会导致Netflix出现上述错误。
- 当您在系统中启用任何不需要的浏览器扩展( unwanted browser extensions)时，您将面临错误。
- 如果缺少一些重要的系统或浏览器文件( browser files are missing)，您可能会遇到错误。
- 此外，如果您的浏览器未更新(browser is not updated)到最新版本，您将面临上述问题。如有必要，请尝试更新或重新安装浏览器。
专业提示：检查 Netflix 服务器状态(Pro Tip: Check Netflix Server Status)
服务器离线或不可访问(server is offline or non-accessible)的可能性很小，这可能会导致Netflix M7121-1331-P7 错误(Netflix M7121-1331-P7 error)。
- 首先，访问Netflix 官方帮助页面(Netflix help page)，了解有关服务器维护(information regarding server maintenance)的信息。
- 如果服务器已关闭，那么您没有其他选择可以等到(wait)服务器恢复正常。
我们编制了一份方法列表来修复您系统中的Netflix 错误(Netflix error)代码M7121-1331-P7。
方法 1：使用支持 HTML5 的兼容 Web 浏览器(Method 1: Use Compatible Web Browsers Supporting HTML5)
首要的故障排除步骤是确保您的网络浏览器(web browser)是否与Netflix 平台(Netflix platform)兼容。您的浏览器和操作系统(browser and operating system)可能相互关联，以便以成熟的方式运行Netflix 。因此，请确定您使用的浏览器是否与您对应的操作系统(operating system)兼容。网页浏览器(web browser)列表及其各自支持的平台如下表所示：
| BROWSER/OS |
SUPPORT FOR WINDOWS |
SUPPORT FOR MAC OS |
SUPPORT FOR CHROME OS
|
SUPPORT FOR LINUX |
| Google Chrome (68 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
YES |
YES |
| Microsoft Edge |
Windows 7, 8.1 or later |
MacOS 10.12 or later |
NO |
NO |
| Mozilla Firefox (65 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
NO |
YES |
| Opera (55 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
YES |
YES |
| Safari |
NO |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
NO |
NO |
- 您需要HTML5 播放器和 Silverlight(HTML5 player along with Silverlight)才能流式传输 Netflix。
- 此外，要访问Netflix 上的(on Netflix)4K 和(access 4K and) FHD 视频(videos) ，您的浏览器必须支持 HTML5。
很少有浏览器不支持这些功能，因此您将在Netflix中遇到此错误。使用下表查找相应浏览器的HTML5不受支持的操作系统版本：(operating system)
| BROWSER/OS |
HTML5 UNSUPPORTED OPERATING SYSTEM VERSION |
| Google Chrome (68 or later) |
iPad OS 13.0 or later |
| Microsoft Edge |
Mac OS X 10.10 & 10.11, iPad OS 13.0 or later, Chrome OS, Linux |
| Mozilla Firefox (65 or later) |
iPad OS 13.0 or later, Chrome OS |
| Opera (55 or later) |
iPad OS 13.0 or later |
| Safari |
Windows 7, Windows 8.1 or later, Chrome OS, Linux |
注意：(Note:)Vivaldi、Brave、UC、QQ、Vidmate、百度(Baidu)等(and) 部分第三方浏览器与Netflix不兼容。
以下浏览器和您可以观看Netflix的分辨率：
- 在Google Chrome中，您可以享受从720p 到 1080p(to 1080p)的分辨率而不会中断。
- 在Microsoft Edge中，您可以享受高达 4K 的分辨率(up to 4K resolution)。
- 在Firefox 和 Opera(Firefox & Opera)中，允许的分辨率最高为(up to) 720p。
- 在使用Safari的(Safari)macOS 10.10 到 10.15 中(to 10.15 using) ，分辨率最高为(up to)1080p。
- 对于macOS 11.0 或更高版本(or later)，支持的分辨率最高为 4K( up to 4K)。
首先，确保您的浏览器和操作系统(browser and Operating System)相互兼容，以修复系统中的Netflix 错误(Netflix error) UI3010。
注意：(Note: )以下方法中，以谷歌浏览( Google Chrome)器为默认浏览器(default browser)进行演示。如果您使用其他类似的浏览器访问Netflix，请按照相应的故障排除方法进行操作。
另请阅读：(Also Read:)如何以高清或超高清流式传输(HD or Ultra HD)Netflix
方法二：更新 Widevine 内容解密模块(Method 2: Update Widevine Content Decryption Module)
Widevine 内容解密模块(Widevine Content Decryption Module)是用于加密和保护(encryption and protective) 许可证分发(license distribution)的组件。它主要用于保护任何设备上的视频内容(video content)。如果您的网络浏览器(web browser)中此模块已过期或丢失，您将面临Netflix M7121-1331-P7 错误(Netflix M7121-1331-P7 error)。导航(Navigate)到您的浏览器并检查(browser and check)此模块的更新，如下所示：
1. 导航到Google Chrome选项卡并转到chrome://components/
2. 找到Widevine 内容解密(Widevine Content Decryption) 模块(Module)并单击突出显示的检查更新(Check for update )按钮。
3. 下载并安装更新（如果有）并重新启动您的 PC(restart your PC)。
方法 3：清除浏览器缓存和 Cookie
(Method 3: Clear Browser Cache & Cookies
)
通常，您可能会出于某种原因将电影或节目留在中间，然后回来并在您离开的地方继续播放。Cookie 和缓存在这里发挥着重要作用。随着时间的推移，缓存和 cookie(cache and cookies)可能会在您的浏览器中累积并损坏，从而导致Netflix 错误(Netflix error)代码M7121-1331-P7 错误(M7121-1331-P7 error)。以下是在Chrome中清除缓存和 cookie(cache and cookies)的方法：
1. 启动 谷歌浏览器(Google Chrome)。
2. 然后，点击三点图标(three-dotted icon) > More tools > 清除浏览数据...(Clear browsing data…) ，如下图所示。
3. 检查以下选项。
- Cookie 和其他网站数据(Cookies and other site data)
- 缓存的图像和文件(Cached images and files)
4. 现在，选择 时间范围的(Time range)所有时间(All time) 选项 。
5. 最后，点击 清除数据(Clear data)。
另请阅读：(Also Read:)什么是Google Chrome 提升服务(Google Chrome Elevation Service)
方法 4：禁用扩展（如果适用）(Method 4: Disable Extensions (If Applicable))
当您安装任何第三方扩展时，它可能是导致Netflix M7121-1331-P7 错误(Netflix M7121-1331-P7 error)的原因。因此，请按照给定的步骤从Google Chrome中删除扩展程序：
1. 启动 Chrome 并 在 URL 栏中 输入(URL Bar. )chrome://extensions按 Enter 以获取所有已安装扩展的列表。
2. 关闭(Off)最近安装(recently installed extension)的扩展的切换开关 以禁用它。
3.对每个扩展一一重复，直到找到损坏的扩展。(Repeat)
4.找到后，单击“ 删除 (Remove )”按钮以卸载损坏的扩展程序。
方法 5：更新 Web 浏览器(Method 5: Update Web Browser)
如果您的浏览器过时，将不支持Netflix的改进功能。(Netflix)要修复浏览器的一些错误和错误，请将其更新到最新版本，如下所述：
1. 启动 Google Chrome 并单击 三点(three-dotted) 图标(icon)。
2. 转到 帮助 (Help )并选择 关于谷歌浏览器 (About Google Chrome )，如下图所示。浏览器将自动开始寻找更新并安装待处理的更新（如果有）。
3A。单击 重新启动 (Relaunch )以完成更新过程并消除先前版本中存在的错误。
3B。如果Chrome已更新，则会显示一条消息，说明 Google Chrome 是最新(Google Chrome is up to date) 的。
另请阅读：(Also Read:)梅格在 Netflix 上吗？
方法 6：重新安装网络浏览器
(Method 6: Reinstall Web Browser
)
如果上述方法都没有帮助到你，你可以尝试重新安装谷歌浏览器(Google Chrome)。这样做将解决所有与搜索引擎(search engine)相关的问题、更新或其他触发Netflix M7121-1331-P7 错误(Netflix M7121-1331-P7 error)的相关问题。
1. 按 Windows 键(Windows key)，键入 应用程序和功能(apps and features)，然后单击 打开(Open)。
2.在 搜索此列表(Search this list) 字段中搜索Chrome 。
3. 然后，选择Chrome并单击突出显示的 卸载 (Uninstall )按钮。
4. 再次点击 卸载(Uninstall) 确认。
5. 现在，按Windows 键(Windows key)，键入%localappdata%，然后单击打开(Open)以转到AppData 本地( AppData Local)文件夹。
6.双击打开Google文件夹。(Google)
7. 右键单击 Chrome文件夹并选择删除(Delete)选项，如下图所示。
8. 再次按Windows 键(Windows key)，键入%appdata%，然后单击打开(Open)以转到AppData Roaming文件夹。
9. 再次，转到Google文件夹并删除(delete)Chrome文件夹，如步骤 6 - 7(steps 6 – 7)所示。
10. 最后，重新启动(restart)您的 PC。
11.接下来，如图所示下载最新版本(latest version)的谷歌浏览器(Google Chrome)。
12. 运行安装文件(setup file)并按照屏幕上的说明安装 Chrome(install Chrome)。
13 最后，启动Netflix并开始流式传输！
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我们希望本指南对您有所帮助，并且您可以修复系统中的Netflix M7121-1331-P7错误。让我们知道哪种方法最适合您。继续访问我们的页面以获取更多很酷的提示和技巧，并在下面留下您的评论。
6 Ways to Fix Netflix Error Code M7121-1331-P7
You can enjoy a wide range of mоvies, series, and TV shows via an online streaming service aptly termed Netflix. It can be accessed on any computing platform as it supports both Android and iOS as well. You can access Netflix on your computer system using a web browser. However, if your browser does not support this platform, you may face an interrupted service error M7121-1331-P7. We bring a helpful guide that will teach you how to fix Netflix error code M7121-1331-P7.
6 Ways to Fix Netflix M7121-1331-P7 Error in Chrome
These pandemic days Netflix has hooked up several million users worldwide. As per BBC News, Netflix has attained 16 million new sign-ups during the lockdown. Though you may experience a few errors from time to time such as error code M7121-1331-P7 which is accompanied by the following messages:
- Whoops, something went wrong…
- Unexpected Error There was an unexpected error. Please reload the page and try again.
- Error code: M7121-1331-P7
What Causes Netflix M7121-1331-P7?
Several reasons contribute to this error on Netflix which include:
- Using incompatible browsers like Brave, Vivaldi, UC, Baidu, QQ will arise Netflix errors.
-
Netflix server may be down or not working.
- If you use any public Wi-Fi network, you may not meet minimum streaming requirements leading to Netflix error. Check your network speed and ensure the bandwidth of your internet.
-
Cookies and cache files may get corrupt which can cause the said error in Netflix.
- You will face the error when you have any unwanted browser extensions enabled in your system.
- If a few essential system or browser files are missing, you may face an error.
- Also, if your browser is not updated to its latest version, you will face the said problem. Try updating or reinstalling the browser if necessary.
Pro Tip: Check Netflix Server Status
There are few chances that the server is offline or non-accessible which may cause Netflix M7121-1331-P7 error.
- First, visit the official Netflix help page for information regarding server maintenance.
- If the servers are down, then you have no other options to wait until the server is back to normal.
We have compiled a list of methods to fix Netflix error code M7121-1331-P7 in your system.
Method 1: Use Compatible Web Browsers Supporting HTML5
The first and foremost troubleshooting step is to ensure whether your web browser is compatible with Netflix platform. Your browser and operating system might correlate with each other to operate Netflix in a full-fledged manner. Thus, make sure whether the browser you use is compatible with your corresponding operating system. The list of web browsers with their respective supported platforms are tabulated below:
| BROWSER/OS |
SUPPORT FOR WINDOWS |
SUPPORT FOR MAC OS |
SUPPORT FOR CHROME OS
|
SUPPORT FOR LINUX |
| Google Chrome (68 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
YES |
YES |
| Microsoft Edge |
Windows 7, 8.1 or later |
MacOS 10.12 or later |
NO |
NO |
| Mozilla Firefox (65 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
NO |
YES |
| Opera (55 or later) |
Windows 7, 8.1 or later |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
YES |
YES |
| Safari |
NO |
Mac OS X 10.10 & 10.11, macOS 10.12 or later |
NO |
NO |
- You would require an HTML5 player along with Silverlight to stream Netflix.
- Also, to access 4K and FHD videos on Netflix, your browser must support HTML5.
Few browsers do not support these features, and thus you will face this error with Netflix. Use the below-listed table to find HTML5 unsupported operating system versions for the respective browsers:
| BROWSER/OS |
HTML5 UNSUPPORTED OPERATING SYSTEM VERSION |
| Google Chrome (68 or later) |
iPad OS 13.0 or later |
| Microsoft Edge |
Mac OS X 10.10 & 10.11, iPad OS 13.0 or later, Chrome OS, Linux |
| Mozilla Firefox (65 or later) |
iPad OS 13.0 or later, Chrome OS |
| Opera (55 or later) |
iPad OS 13.0 or later |
| Safari |
Windows 7, Windows 8.1 or later, Chrome OS, Linux |
Note: Some third-party browsers like Vivaldi, Brave, UC, QQ, Vidmate, and Baidu are incompatible with Netflix.
The following browsers and the resolution in which you can watch Netflix:
- In Google Chrome, you may enjoy the resolution from 720p to 1080p without interruptions.
- In Microsoft Edge, you can enjoy up to 4K resolution.
- In Firefox & Opera, the resolution allowed is up to 720p.
- In macOS 10.10 to 10.15 using Safari, the resolution is up to 1080p.
- For macOS 11.0 or later, the supported resolution is up to 4K.
Firstly, make sure that your browser and Operating System are compatible with each other to fix the Netflix error UI3010 in your system.
Note: In the following methods, Google Chrome is taken as a default browser for demonstration. If you use other similar browsers to access Netflix, follow the troubleshooting methods accordingly.
Also Read: How to Stream Netflix in HD or Ultra HD
Method 2: Update Widevine Content Decryption Module
Widevine Content Decryption Module is a component used for encryption and protective license distribution. It is primarily used to protect the video content on any device. If this module is out of date or missing in your web browser, you will face Netflix M7121-1331-P7 error. Navigate to your browser and check for updates of this module as follows:
1. Navigate to a Google Chrome tab and go to chrome://components/
2. Locate Widevine Content Decryption Module & click on the Check for update button shown highlighted.
3. Download and install updates, if any and restart your PC.
Method 3: Clear Browser Cache & Cookies
Often, you may leave the movie or a show in the middle for some reason, come back and resume it exacty where you left. Cookies and cache play a major role here. As days pass by, cache and cookies may accumulate in your browser and get corrupt, thus leading to the Netflix error code M7121-1331-P7 error. Here’s how to clear cache and cookies in Chrome:
1. Launch Google Chrome.
2. Then, click on the three-dotted icon > More tools > Clear browsing data… as illustrated below.
3. Check the following options.
- Cookies and other site data
- Cached images and files
4. Now, choose the All time option for Time range.
5. Finally, click on Clear data.
Also Read: What is Google Chrome Elevation Service
Method 4: Disable Extensions (If Applicable)
When you install any third-party extensions, then it might be the cause of Netflix M7121-1331-P7 error. So, follow the given steps to delete the extensions from Google Chrome:
1. Launch Chrome and type chrome://extensions in URL Bar. Hit Enter to get the list of all installed extensions.
2. Switch Off the toggle for the recently installed extension to disable it.
3. Repeat the same one by one for each extension, until you find the corrupt extension.
4. Once found, click on the Remove button to uninstall the corrupt extension.
Method 5: Update Web Browser
If you have an outdated browser, the improved features of Netflix will not be supported. To fix some errors and bugs with your browser, update it to its latest version as explained below:
1. Launch Google Chrome and click the three-dotted icon.
2. Go to Help and select About Google Chrome as illustrated below. The browser will automatically start looking for an update and install the pending updates, if any.
3A. Click on Relaunch to finish the update process and get rid of bugs present in the previous version.
3B. If Chrome is already updated, a message stating Google Chrome is up to date is displayed.
Also Read: Is The Meg on Netflix?
Method 6: Reinstall Web Browser
If none of those mentioned above methods have helped you, you can try reinstalling Google Chrome. Doing this will fix all the relevant issues with the search engine, updates, or other related problems triggering the Netflix M7121-1331-P7 error.
1. Hit the Windows key, type apps and features, and click on Open.
2. Search for Chrome in Search this list field.
3. Then, select Chrome and click on the Uninstall button shown highlighted.
4. Again, click on Uninstall to confirm.
5. Now, press the Windows key, type %localappdata%, and click on Open to go to AppData Local folder.
6. Open the Google folder by double-clicking on it.
7. Right-click on the Chrome folder and select the Delete option as depicted below.
8. Again, hit the Windows key, type %appdata%, and click on Open to go to AppData Roaming folder.
9. Again, go to the Google folder and delete the Chrome folder as shown in steps 6 – 7.
10. Finally, restart your PC.
11. Next, download the latest version of Google Chrome as shown.
12. Run the setup file and follow the on-screen instructions to install Chrome.
13 Finally, launch Netflix and begin streaming!
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We hope that this guide was helpful and you could fix Netflix M7121-1331-P7 error in your system. Let us know which method worked for you the best. Keep visiting our page for more cool tips & tricks and leave your comments below.
