当您启动Netflix(Netflix)或播放电影时，您的设备是否显示“无法连接到Netflix ”消息以及 UI-133 错误代码？本文中的建议将有助于解决问题。
在列出潜在的解决方案之前，我们将重点介绍触发Netflix错误代码UI-113的因素。这将帮助您防止错误在将来再次发生。
导致Netflix 错误代码 UI-113(Netflix Error Code UI-113)的原因是什么？
Netflix错误代码UI-113特定于智能电视(Netflix client on smart TVs)、机顶盒、游戏机和其他流媒体设备上的Netflix 客户端。根据 Netflix(According to Netflix)的说法，该错误表明您设备上存储的信息存在问题。Netflix并没有具体说明这个“信息”是什么，但根据我们的研究和预测，我们怀疑以下因素是导致错误的根本原因：
- 互联网连接不佳(Poor Internet Connection)：网络强度突然或间歇性下降会中断您的设备与Netflix服务器的连接，从而提示“无法连接到Netflix ”错误消息。
- 缓存数据损坏：(Corrupt Cache Data:) Netflix在您的流媒体设备上存储临时文件（称为缓存数据）。(Cache Data)过多的缓存堆积或缓存数据损坏可能导致Netflix UI-113错误代码。
- 登录信息不正确：(Incorrect Login Information:)如果您最近重置了帐户密码，或者Netflix的帐户信息有问题，您也可能会收到此错误。在这种情况下，在流媒体设备上重新注册您的Netflix帐户将解决问题。否则，请尝试下面列出的其他故障排除步骤。
1. 检查您的互联网连接
首先(First)，确认您的互联网连接已启动并正在运行。如果您的电视或流媒体设备有网络浏览器，请启动它并访问任何网站。您还可以打开其他依赖互联网的应用程序并检查它们是否有效。
从 Wi-Fi 路由器断开(Disconnect)并重新连接流媒体设备，或切换到以太网(Ethernet)并在错误页面上选择重试。(Try Again)如果您在设备上通过 VPN 使用 Netflix(using Netflix with a VPN)，请禁用VPN并检查是否可以解决问题。
提高 Wi-Fi 信号的强度也可以解决因无线连接不良而导致的错误。将您的路由器提升到更高的位置或将路由器移近您的流媒体设备。您还应该确保可能导致网络干扰的物体（电子设备、微波炉、混凝土墙等）没有站在路由器和您的流媒体设备之间。
如果您无法重新定位路由器或流媒体设备，请使用 Wi-Fi 扩展器来提高网络性能(boost your network performance)。您还需要确认您的设备所连接的网络允许Netflix流媒体播放。请联系您的互联网提供商或网络管理员报告问题。
如果问题仍然存在，请重新启动路由器或将其重置为出厂默认设置。
2. 关闭或强制停止 Netflix
如果Netflix UI-113错误是由临时故障引起的，关闭并重新打开应用程序是一种快速简便的解决方法。如果它是唯一一个在您的设备上无法正常运行的依赖互联网的应用程序，您还应该考虑重新启动Netflix 。
关闭Netflix，等待几秒钟，重新启动应用程序并检查您现在是否可以流式传输电影。您还应该关闭其他不使用的应用程序。这将释放内存，让Netflix顺利运行。
Amazon Fire TV Stick等设备可以选择强制停止或强制终止应用程序的前台和后台进程。查看您设备的说明手册，了解如何关闭和强制停止应用程序。
3. 检查服务器端连接问题(Connectivity Issues)
此错误不太可能是由于服务器停机或中断造成的，但您仍应确认在 Netflix 端一切正常。在您的流媒体设备或智能手机上启动网络浏览器，并在 DownDetector 上检查 Netflix 的服务器状态(Netflix’s server status on DownDetector)。
如果站点监控工具报告Netflix存在问题，请等到服务器中断修复后重试。清除您的Netflix帐户 cookie 也可以帮助查明错误的来源。
使用您的计算机、智能手机或平板电脑按照以下步骤运行故障排除测试。
- 将您的计算机或手机连接到与您的流媒体设备相同的网络并访问此 URL：netflix.com/clearcookies。
- 选择登录(Sign In)以登录您的 Netflix 帐户。
- 在对话框中输入您的帐户凭据，然后选择登录(Sign In)。
这将清除Netflix的 cookie 并将您重定向到Netflix的主页。如果您无法登录Netflix，或者Netflix显示错误消息，则Netflix端的某个地方存在问题。联系 Netflix 客户支持(Contact Netflix Customer Support)或在DownDetector的(DownDetector)Netflix状态页面上保留一个标签，以了解问题何时得到解决。
4. 退出 Netflix
断开您的Netflix帐户与流媒体设备上的Netflix App 的连接并重新登录。这将有助于刷新您的帐户并解决任何导致Netflix UI-113错误的信息冲突。
如果您不知道如何在设备上退出Netflix，请访问浏览器中的Netflix 设备管理页面(Netflix device management page)并选择退出(Sign Out)。
这会将您的Netflix帐户与智能电视、机顶盒以及任何有权访问该帐户的设备断开连接。之后(Afterward)，关闭并重新打开Netflix App，并使用您的帐户信息登录。
5. 清除 Netflix App 数据
如前所述，UI-113错误表明存储在设备上的某些信息需要刷新。如果您的流媒体设备允许，请清除 Netflix 的缓存文件和存储数据。
例如，在Fire TV 设备上，前往Settings > Applications > Manage Installed Applications > Netflix并选择Clear cache和Clear data。
请注意，删除您设备上的Netflix数据将使您退出流媒体服务，因此请妥善保存您的帐户信息。启动Netflix，登录您的帐户并尝试观看电影。如果问题仍然存在，请尝试下一个故障排除解决方案。
6.重新启动您的设备
关闭(Shut)您的流媒体设备或将其与电源插座断开连接，然后在一两分钟后重新插入。这将刷新您设备的缓存数据，并可能停止Netflix UI-113错误。
7. 重新安装 Netflix
如果上述建议均无法修复UI-113错误，请删除Netflix并从您设备的应用商店重新安装该应用。查看您设备的说明手册，了解有关删除和安装应用程序的分步说明。
更多修复尝试
虽然 UI-113 错误通常是由流媒体设备中过时或损坏的信息触发的，但Netflix应用程序中的错误也可能是一个诱因。如果有新版本可用，请(Head)前往您设备的应用商店并更新Netflix 。
更好(Better)的是，在您设备的设置菜单中启用自动应用更新，以便在推出新版本后立即更新Netflix 。最后，确保您的流媒体设备是最新的。打开设备的设置菜单，检查软件部分，然后安装任何可用的操作系统或固件更新。如果在完成上述提示后问题仍然存在，请联系Netflix的客户支持或您设备的制造商。
7 Best Ways to Fix Netflix Error Code UI-113
Is your deviсe displaying a “Couldn’t connect to Netflix” message alongside a UI-133 error code when you launch Netflix or play mоvies? The recommendations in this article wіll help resolve the problem.
Before listing potential solutions, we’ll highlight the factors that trigger the Netflix error code UI-113. That’ll help you prevent the error from reoccurring in the future.
What Causes the Netflix Error Code UI-113?
The Netflix error code UI-113 is particular to the Netflix client on smart TVs, set-top boxes, gaming consoles, and other streaming devices. According to Netflix, the error indicates a problem with information stored on your device. Netflix doesn’t precisely specify what this “information” is, but from our research and projection, we suspect the following factors to be the root causes of the error:
- Poor Internet Connection: An abrupt or intermittent drop in network strength will interrupt your device’s connection with the Netflix servers, thereby prompting the “Couldn’t connect to Netflix” error message.
- Corrupt Cache Data: Netflix stores temporary files (called Cache Data) on your streaming device. Excessive cache pile-up or cache data corruption could result in the Netflix UI-113 error code.
- Incorrect Login Information: You may also get this error if you recently reset your account password, or if Netflix is having issues with your account information. In this case, re-registering your Netflix account on the streaming device will fix the problem. Otherwise, try other troubleshooting steps listed below.
1. Check Your Internet Connection
First off, confirm that your internet connection is up and running. If your TV or streaming device has a web browser, launch it and visit any website. You could also open other internet-dependent apps and check if they work.
Disconnect and reconnect your streaming device from your Wi-Fi router, or switch to an Ethernet network and select Try Again on the error page. If you’re using Netflix with a VPN on your device, disable the VPN and check if that resolves the issue.
Improving the strength of your Wi-Fi signal can also resolve errors induced by poor wireless connection. Elevate your router to a higher position or move the router closer to your streaming device. You should also ensure that objects that could cause network interference (electronic appliances, microwaves, concrete walls, etc.) aren’t standing between the router and your streaming device.
If you can’t reposition your router or streaming device, use a Wi-Fi extender to boost your network performance. You also need to confirm that the network your device is connected to allows Netflix streaming. Contact your internet provider or network administrator to report the problem.
Restart your router or reset it to factory default if the problem persists.
2. Close or Force Stop Netflix
If the Netflix UI-113 error is due to a temporary malfunction, closing and reopening the app is a quick and easy fix. You should also consider restarting Netflix if it’s the only internet-dependent app that isn’t working correctly on your device.
Close Netflix, wait for some seconds, relaunch the app and check if you can now stream movies. You should also close other applications you aren’t using. That’ll free up memory for Netflix to work smoothly.
Devices like the Amazon Fire TV Stick have an option to force stop or forcefully terminate an app’s foreground and background processes. Check your device’s instruction manual to learn how to close and force-stop applications.
3. Check for Server-Side Connectivity Issues
It’s unlikely that this error is borne out of server downtime or outage, but you should still confirm that everything is working correctly on Netflix’s end. Launch the web browser on your streaming device or smartphone and check Netflix’s server status on DownDetector.
If the site monitoring tool reports an issue with Netflix, wait until the server outage is fixed and try again. Clearing your Netflix account cookies could also help pinpoint the source of the error.
Run the troubleshooting test below the steps below using your computer, smartphone, or tablet.
- Connect your computer or phone to the same network as your streaming device and visit this URL: netflix.com/clearcookies.
- Select Sign In to log into your Netflix account.
- Enter your account credentials in the dialog boxes and select Sign In.
That’ll clear Netflix’s cookies and redirect you to Netflix’s homepage. If you’re unable to sign in to Netflix, or Netflix displays an error message, then there’s a problem somewhere on Netflix’s end. Contact Netflix Customer Support or keep a tab on the Netflix status page on DownDetector to know when the issue(s) is resolved.
4. Sign Out of Netflix
Disconnect your Netflix account from the Netflix app on your streaming device and sign back in. That’ll help refresh your account and resolve any information conflict causing the Netflix UI-113 error.
If you don’t know how to sign out of Netflix on your device, visit the Netflix device management page in your browser and select Sign Out.
That’ll disconnect your Netflix account from your smart TV, set-top box, and any device with access to the account. Afterward, close and reopen the Netflix app, and sign in with your account information.
5. Clear the Netflix App Data
As mentioned earlier, the UI-113 error is an indication that certain information stored on your device needs to be refreshed. If your streaming device allows for it, clear Netflix’s cache file and storage data.
On Fire TV devices, for example, head to Settings > Applications > Manage Installed Applications > Netflix and select both Clear cache and Clear data.
Note that deleting Netflix’s data on your device will sign you out of the streaming service, so keep your account information handy. Launch Netflix, sign in to your account and try watching a movie. Try the next troubleshooting solution if the problem persists.
6. Restart Your Device
Shut down your streaming device or disconnect it from the power outlet, and plug it back in after a minute or two. That’ll refresh your device’s cache data and possibly stop the Netflix UI-113 error.
7. Re-Install Netflix
If none of the recommendations above fix the UI-113 error, delete Netflix and reinstall the app from your device’s app store. Check your device’s instruction manual for step-by-step instructions on removing and installing apps.
More Fixes to Try
Although the UI-113 error is usually triggered by outdated or corrupt information in your streaming device, bugs in the Netflix app could also be a causative factor. Head to your device’s app store and update Netflix if there’s a new version available.
Better yet, enable automatic app update in your device’s settings menu so that Netflix is updated as soon as a new version is rolled out. Finally, make sure your streaming device is up-to-date. Open your device’s settings menu, check the software section, and install any available OS or firmware update. If the problem persists after the above-mentioned tips, contact Netflix’s customer support or your device’s manufacturer.
