Outlook 错误 500是影响(Outlook Error 500)Outlook Web Access ( OWA ) 和(OWA)Outlook Web 版本的常见错误。您遇到此错误的原因可能有多种，从不正确的用户分配到损坏的浏览器缓存。
在本文中，我们将解释如何修复Outlook错误 500 并使您的电子邮件帐户再次正常工作。
Outlook 错误 500 的原因是什么？
错误 500 是Outlook(Outlook)的常见问题，此故障有多种可能的原因和修复方法。根据原因，您可能会收到以下消息之一：
- 出了些问题。检测到重复重定向。
- 出了些问题。内部(Internal)服务器错误。
- 出了些问题。找不到
邮箱。(Mailbox)
- 出了些问题。协议(Protocol)已禁用。
发生此错误的主要原因是您的用户帐户分配了太多角色。但是，它也可能是由浏览器缓存或Outlook安装损坏以及互联网连接不良引起的。
此外，针对此错误代码的许多修复只是暂时的。您可以访问收件箱，但下次尝试时会遇到相同的问题。下面，我们解释了临时修复以及如何一劳永逸地解决此问题。
1.检查微软的服务健康状况
故障排除的第一个步骤是确保错误是由您的设备或连接引起的。如果问题出在微软这边，你就无能为力了。检查服务运行状况：
- 转到https://admin.microsoft.com并登录您的帐户。
- 选择健康。
- 选择服务运行状况。
- 选择所有(Select All)服务并检查Microsoft 365套件的运行状况。如果显示错误，您所能做的就是等待Microsoft解决该问题。但是，如果服务运行状况良好，请尝试下一个修复。
2.检查用户权限
(Outlook Error 500)当您无法再访问邮箱时，可能会出现Outlook 错误 500 。例如，如果您在某个组织工作，管理员可能已删除对您的电子邮件地址的访问权限。在这种情况下，您可以通过让管理员恢复访问权限来解决该错误。
3. 排除互联网(Internet)连接
故障
Internet连接问题可能会导致Outlook 错误 500(Outlook Error 500)。尝试通过网络浏览器加载网站以检查情况是否如此。如果您遇到互联网问题，请查看我们的网络连接故障排除指南(network connection troubleshooting guide)来解决它们。
4. 解决浏览器问题
损坏的浏览器缓存或 cookie 可能会导致Outlook 错误 500(Outlook Error 500)。如果浏览器插件干扰 Outlook 与Microsoft服务器的连接，也会出现这种情况。
您可以使用隐身(Incognito)模式或私人模式访问Outlook并找出问题所在。这是因为隐私浏览模式会禁用 cookie、站点数据和插件。
如果您可以通过隐身模式访问Outlook，则可以缩小问题所在的范围。尝试清除浏览器缓存(clearing your browser cache)并删除 cookie。如果仍然出现错误，请禁用所有插件并单独重新启用它们。
如果您仍然无法访问Outlook，请尝试使用其他浏览器。有时，错误的 Web 浏览器安装可能会导致错误 500(Error 500)，切换到其他浏览器（例如Firefox、Google Chrome、Safari或Microsoft Edge ）可以解决该问题。
注意：一些用户发现通过其他设备（例如Android手机或Windows应用程序）访问(Windows)Outlook似乎可以清除该错误。也许这会重置您帐户中的设备之间可能出现的同步问题。
5. 删除用户角色
如果您的用户帐户被分配了太多管理员角色，您可能会陷入无限的重定向循环。这可能会导致“出现问题。检测到重复重定向”错误。幸运的是，这通常很容易解决。
如果你是Microsoft 365订阅的全局管理员(Global Admin)，请按照以下步骤从活动用户中删除不必要的管理员角色并修复错误。
- 前往office.com并登录。
- 选择应用程序启动器图标（左上角的九个点）。
- 选择“管理”(Select Admin)以打开“管理中心”(Admin Center)。仅当您拥有有效的Office 365(Office 365)订阅时，此选项才会出现。
- 选择受影响的用户帐户的名称。
- 选择管理角色。
- 取消选中除全局管理员(Global Administrator)之外的所有角色，然后选择“保存更改”(Save Changes)。
- 等待几分钟以使更改生效，然后尝试再次
登录您的Outlook帐户。(Outlook)
注意：全局管理员(Administrator)允许您访问所有设置 - 无需为您分配多个管理员角色。如果您不是全局管理员(Global Admin)，则必须询问谁可以解决此问题，因为无法将角色重新分配为基本用户。
6. 启用 Outlook 网页版
如果您收到“协议已禁用”消息，启用Web版本的Outlook可能会解决您的问题。当管理员删除您访问Outlook Web 的(Outlook Web)权限时，会出现此错误。要解决此问题：
- 打开Microsoft Outlook桌面应用程序并登录您的Microsoft Outlook帐户。
- 选择您的用户帐户，然后选择“邮件”(Mail)。
- 选择管理(Manage)电子邮件应用程序并确保选中Outlook网页版复选框。
7.使用微软的诊断工具(Diagnostics Tool)
Microsoft提供了一种称为(Microsoft)Microsoft 支持(Microsoft Support)和恢复助手的(Recovery Assistant)诊断和故障排除工具。这有助于诊断Microsoft Office应用程序（包括Outlook）的问题。要使用此工具：
- 从官方网站
下载Microsoft 支持和恢复助手。(Microsoft Support and Recovery Assistant)
- 安装并打开该工具，然后选择Outlook网页版。
- 选择下一步。
- 选择我无法运行Outlook网页版。
- 选择下一步。
- 按照说明尝试解决连接问题。
保持联系
失去对电子邮件帐户的访问权限可能会造成毁灭性的后果，尤其是当您将其用于工作时。幸运的是，错误 500(Error 500)通常很容易修复。希望(Hopefully)本故障排除指南可以帮助您修复此错误代码并重新获得对Outlook电子邮件地址的访问权限。
7 Ways to Fix Outlook Error 500
Outloоk Error 500 is a common error affecting Outloоk Web Access (OWA) and the wеb version of Outlook. You could be exрeriencing this error for several reasons, from improper user аssignment to a corrupted browser cache.
In this article, we’ll explain how to fix Outlook error 500 and get your email account working once again.
What Causes Outlook Error 500?
Error 500 is a common issue with Outlook, with several possible causes and fixes for this glitch. Depending on the reason, you may receive one of the following messages:
- Something went wrong. Repeating redirects detected.
- Something went wrong. Internal server error.
- Something went wrong. Mailbox not found.
- Something went wrong. Protocol disabled.
This error occurs mainly because your user account has too many roles assigned to them. However, it can also be caused by a corrupted browser cache or Outlook installation and a poor internet connection.
Further, many of the fixes for this error code are only temporary. You can access your inbox, but you’ll receive the same problem the next time you try. Below, we’ve explained the temporary fixes and also how to resolve this issue once and for all.
1. Check Microsoft’s Service Health
The first troubleshooting step is to ensure the error is caused by your device or connection. If the fault lies on Microsoft’s end, there’s not much you can do. To check service health:
- Go to https://admin.microsoft.com and sign in to your account.
- Select Health.
- Choose Service Health.
- Select All services and check the Microsoft 365 Suite’s health. If this displays an error, all you can do is wait until Microsoft resolves it. However, if the service health is fine, try the next fix.
2. Check User Permissions
Outlook Error 500 can occur when you can no longer access a mailbox. For example, if you work for an organization, the administrator may have removed access to your email address. In this case, you can resolve the error by having the administrator reinstate access.
3. Troubleshoot Your Internet Connection
Internet connectivity problems can cause Outlook Error 500. Try loading a website via your web browser to check this isn’t the case. If you have internet problems, check out our network connection troubleshooting guide to resolve them.
4. Troubleshoot Browser Problems
A corrupted browser cache or cookies can cause Outlook Error 500. So can browser plugins if they interfere with Outlook’s connection to the Microsoft servers.
You can use Incognito mode or private mode to access Outlook and find out where the trouble lies. This is because private browsing modes disable cookies, site data, and plugins.
If you can access Outlook via incognito mode, you can narrow down where the problem lies. Try clearing your browser cache and deleting your cookies. If you still get the error, disable all of your plugins and re-enable them individually.
If you still can’t access Outlook, try using a different browser. Occasionally, a faulty web browser install can cause Error 500, and switching to another browser like Firefox, Google Chrome, Safari, or Microsoft Edge can resolve the problem.
Note: Some users have found that accessing Outlook via a different device, like an Android phone or the Windows app seems to clear the error. Maybe this resets possible synchronization problems between devices in your account.
5. Remove User Roles
If your user account is assigned too many administrator roles, you might end up in an endless redirect loop. This can cause the “Something went wrong. Repeating redirects detected” error. Luckily, this is usually easy to fix.
If you’re the Global Admin for your Microsoft 365 subscription, follow the steps to remove unnecessary admin roles from active users and fix the error.
- Head to office.com and sign in.
- Select the app launcher icon (the nine dots in the top-left corner).
- Select Admin to open the Admin Center. This option will only be present if you have an active Office 365 subscription.
- Choose the name of the affected user account.
- Select Manage roles.
- Uncheck all roles except Global Administrator, then select Save Changes.
- Wait a few minutes for the changes to take place, then try to sign in to your Outlook account once again.
Note: Global Administrator lets you access all settings — you don’t need to be assigned multiple admin roles. If you aren’t Global Admin, you’ll have to ask whoever will fix this issue, as there’s no way to reassign roles as a basic user.
6. Enable Outlook On the Web
If you’re receiving the “Protocol disabled” message, enabling the Web version of Outlook might fix your problem. This error occurs when an administrator removes your permissions to access Outlook Web. To fix this:
- Open the Microsoft Outlook desktop app and log in to your Microsoft Outlook account.
- Select your user account, then select Mail.
- Select Manage email apps and ensure the Outlook on the web checkbox is ticked.
7. Use Microsoft’s Diagnostics Tool
Microsoft provides a diagnostics, and troubleshooting tool called the Microsoft Support and Recovery Assistant. This helps diagnose problems with Microsoft Office apps, including Outlook. To use this tool:
- Download Microsoft Support and Recovery Assistant from the official website.
- Install and open the tool, then select Outlook on the web.
- Select Next.
- Select I can’t run Outlook on the web.
- Select Next.
- Follow the instructions to try and troubleshoot your connectivity problems.
Stay in Touch
Losing access to your email account can be devastating — especially if you use it for work. Luckily, Error 500 is usually pretty easy to fix. Hopefully, this troubleshooting guide helped you fix this error code and regain access to your Outlook email address.
