Spotify 是一种流行的音乐流媒体服务^{(music streaming service)}，拥有庞大的歌曲库、播放列表、播客、广播等 - 一切都基于您的喜好。

使用Mac版^(Mac)Spotify应用程序，您可以访问各种功能，连接您的Facebook 朋友^{(Facebook friends)}，以便查看他们正在听什么，或发现新音乐。

但是当Spotify无法在您的Mac上打开时会发生什么？此问题的一些主要原因包括互联网连接问题^{(internet connection issues)}、应用程序错误、硬件问题、缺少更新或 Spotify 端的中断。

要恢复您最喜爱的音乐，您需要进行一些故障排除以找到问题并快速修复它。

当 Spotify 无法在您的 Mac 上打开时该怎么办^{(What to Do When Spotify Won’t Open on Your Mac)}

在尝试本指南中的任何解决方案之前，请检查您的互联网连接和Twitter 上的^(Twitter)@SpotifyStatus帐户是否存在任何持续问题。如果没有要报告的问题，说明您的互联网运行良好，而Spotify仍然无法合作，请继续执行以下故障排除步骤。

重新启动 Spotify 应用程序^{(Restart the Spotify App)}

重新启动通常会解决可能导致Spotify无法在您的^(Spotify)Mac上打开的任何软件故障。

1. 选择Spotify 应用程序^(app)窗口，然后选择Apple 菜单^{(Apple Menu)}>强制退出^{(Force Quit)}。

1. 接下来，选择Spotify > Force Quit，然后重新启动应用程序。

重新启动你的 Mac^{(Restart Your Mac)}

如果您的互联网连接正常并且您已重新启动Spotify但它仍然无法打开，请重新启动您的Mac，然后再次尝试打开Spotify。

1. 选择Apple 菜单^{(Apple Menu)}>重新启动^{(Restart )}>重新启动^(Restart)。

检查 Mac 系统更新^{(Check for Mac System Updates)}

为避免因缺乏支持而导致的应用程序功能问题，应始终更新Mac的操作系统。缺少更新可能是Spotify^(Spotify)无法打开的原因，尤其是在您使用Mac或更新 Mac 已经有一段时间的情况下。

1. 选择Apple 菜单^{(Apple Menu)}>关于本机^{(About this Mac)}。

1. 接下来，选择软件更新^{(Software Update)}。

1. 等待^(Wait)系统检查任何挂起的更新，然后选择立即更新^{(Update Now)}以下载并安装更新。如果出现提示，请输入您的管理员用户名^{(administrator username )}和密码^{( password)}，然后重新启动您的 Mac。 

更新 Spotify 应用程序^{(Update the Spotify App)}

丢失的更新不仅会影响您的Mac，还会影响Mac上的应用程序。检查^(Check)Spotify应用程序是否有任何待处理的更新，并在再次启动应用程序之前安装它们。

1. 您会在Spotify应用程序菜单按钮旁边看到一个蓝点^{(blue dot)}，表示有可用更新。

1. 选择可用更新^{(Update Available)}。然后选择立即重启^{(Restart Now)}。

注意^(Note)：确保您的 Mac 至少有 250MB 可用内存。如果您使用的是配备 M1 芯片的Mac ，请下载^(Mac)为 M1 Mac 优化的 Spotify for Mac 应用程序^{(Spotify for Mac app optimized for M1 Macs)}。适用于M1 Macs^{(M1 Macs)}的Spotify应用程序仍处于测试版，并针对新架构进行了优化和兼容性改进。您以后可以随时返回应用程序的常规版本^{(regular version)}。

暂时禁用防火墙^{(Temporarily Disable Your Firewall)}

由于安全问题， Mac^(Mac)中的防火墙可能会阻止Spotify并导致应用程序无法打开或正常工作。暂时禁用防火墙并检查是否可以再次打开Spotify。

1. 选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}。

1. 接下来，选择安全和隐私^{(Security & Privacy)}。

1. 选择锁形图标，输入您的密码，然后选择防火墙^(Firewall)>关闭防火墙^{(Turn off Firewall)}。

注意^(Note)：这是一项临时措施，因此出于安全原因，请确保再次重新启用防火墙。或者，在防火墙中为Spotify添加一个例外。

1. 选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}>安全和隐私^{(Security & Privacy)}。

1. 接下来，选择防火墙^(Firewall)选项卡。

1. 选择锁定^(lock)图标将其解锁，然后输入您的管理员密码^{(administrator password)}。

1. 接下来，选择防火墙选项^{(Firewall Options)}。

1. 选择+（加号）添加应用程序。

1. 选择Spotify，然后选择添加^(Add)>确定^(OK)，然后再次启动 Spotify 应用程序。

1. 检查^(Check)是否在安全^(Security)和隐私^(Privacy)设置中列出并启用了Spotify 。选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}>安全和隐私^{(Security & Privacy)}。

1. 接下来，选择隐私^(Privacy)选项卡。

1. 选择左侧窗格中的文件和文件夹^{(Files & Folders)}，然后检查是否列出并启用了Spotify 。

禁用您的防病毒软件^{(Disable Your Antivirus)}

如果您为 Mac^{(antivirus for Mac)}安装了第三方防病毒软件，它可能会将Spotify标记为恶意软件，您可能无法打开或使用该应用程序。禁用防病毒软件可能会解决问题。 

请查阅您的防病毒制造商的手册或网站，以获取禁用该软件的具体步骤。如果您热衷于保留防病毒软件，请将Spotify列入白名单，以免再次被阻止，并且您可以打开它而不会出现任何问题。

重新安装 Spotify 应用程序^{(Reinstall the Spotify App)}

重新安装Spotify通常可以解决许多常见问题并确保它完全是最新的。但是，您需要删除所有包含Spotify数据的文件夹，并在重新安装后再次下载您的音乐和播客。

1. 选择前往^(Go)>应用程序^{(Applications)}。

1. 找到Spotify应用并将其拖到废纸篓^(Trash)。

1. 清空垃圾箱^{(Empty the Trash)}以删除Spotify。再次下载^(Download)并安装该应用程序，然后检查您是否可以打开它。 

您还可以执行应用程序的全新重新安装。

1. 关闭Spotify ，在顶部的菜单中选择Go 。

1. 按住Option键并选择Library。

1. 打开缓存^(Caches)文件夹。

1. 接下来，删除com.spotify.Client文件夹。

1. 选择后退箭头^{(back arrow)}。

1. 接下来，打开应用程序支持^{(Application Support)}。

1. 删除Spotify文件夹，然后按照应用程序重新安装步骤进行操作。

关闭辅助功能键盘^{(Close the Accessibility Keyboard)}

一些Mac用户注意到，当辅助功能键盘打开时， ^{(Accessibility Keyboard)}Mac的^(Mac)Spotify应用程序不会打开。屏幕键盘可让您在没有物理键盘的情况下使用Mac，并提供高级打字和导航功能，让您更轻松地使用您喜爱的应用程序。

1. 转到Mac上屏幕^(Mac)辅助功能键盘^{(Accessibility Keyboard)}的左上角，然后选择X将其关闭。

1. 或者，选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}。

1. 选择辅助功能^{(Accessibility)}。

1. 接下来，选择键盘^(Keyboard)>辅助功能键盘^{(Accessibility Keyboard)}选项卡并取消选择启用辅助功能键盘^{(Enable Accessibility Keyboard)}。

1. 打开Spotify，然后在Spotify再次工作后使用屏幕键盘。

更改您的 DNS 设置^{(Change Your DNS Settings)}

这是Reddit 用户^{(Reddit user)}建议的另一种解决方法。显然，如果您在Mac上使用自定义DNS，您可以删除这些设置并检查Spotify是否再次打开。如果没有，您可以改用Google DNS设置。

1. 选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}。

1. 接下来，选择网络^(Network)。

1. 选择高级^(Advanced)。

1. 在DNS选项卡中，删除您在左侧看到的所有内容，然后选择OK。等待几秒钟，然后再次打开Spotify应用程序。

1. 如果这不起作用，请选择添加^(Add) (+)并添加以下Google DNS 设置^{(Google DNS settings)}：

• 8.8.8.8
• 8.8.4.4

打开Spotify，看看它是否再次起作用。

禁用硬件加速^{(Disable Hardware Acceleration)}

Spotify在您的Mac上使用^(Mac)硬件加速^{(hardware acceleration)}来改善您的音乐流媒体体验。但是，该功能可能会阻止Spotify正确打开，尤其是在您拥有旧硬件的情况下，但禁用它可能会解决问题。

1. 选择Spotify窗口并打开菜单^(menu)。

1. 接下来，选择硬件加速^{(Hardware Acceleration)}并将其禁用。重新启动 Spotify^{(Restart Spotify)}并检查它是否再次正常工作。

清理您的主机文件^{(Clean Up Your Hosts File)}

如果问题出在Spotify Web Player上，请尝试重新启动路由器、更新浏览器或在隐身/私人窗口中使用其他浏览器^{(different browser)}，看看它是否会加载。

如果这些基本步骤不起作用，您可以清理Hosts 文件^{(Hosts File)}并查看是否可以再次打开Spotify。Hosts 文件^(File)是一种不可见但必不可少的工具，可以改变Mac浏览网站的方式。

1. 打开Finder并选择Go > Go to Folder。

1. 输入此位置：/private/etc/hosts并选择Go。

1. Hosts 文件^{(Hosts File)}将在新的Finder窗口中被选中。将其从Finder窗口拖到桌面上。

1. 双击^{(Double-click)}文件以显示其内容。检查并删除其中包含^(Check)Spotify的任何条目。保存您的更改，刷新Spotify Web Player并查看它是否再次加载。

其他要尝试的事情^{(Other Things to Try)}

如果您在尝试上述解决方案后仍然无法打开Spotify ，请以安全模式启动您的^{(Safe Mode)}Mac ，然后查看是否可以打开Spotify。如果您仍需要帮助，请联系Spotify 支持^{(Spotify support)}。

我们有更多Spotify 提示和技巧^{(Spotify tips and tricks)}，以及Spotify 何时无法播放歌曲^{(Spotify won’t play songs)}或一直暂停^{(keeps pausing)}的故障排除指南。 

请在下方发表评论，让我们知道哪种解决方案适合您。

FIX: Spotify Won’t Open on Mac

Spotify is a pоpular music streaming service with an enormous library of songs, playlists, podcasts, radio and more – all based on your tastes.

With the Spotify app for Mac, you can access a wide range of features, connect to your Facebook friends so you can see what they’re listening to, or discover new music.

But what happens when Spotify won’t open on your Mac? Some of the main causes of this problem include internet connection issues, app bugs, hardware issues, missing updates or outages on Spotify’s end.

To get back to your favorite music, you’ll need to do a little troubleshooting to find the problem and fix it quickly.

What to Do When Spotify Won’t Open on Your Mac

Before trying any of the solutions in this guide, check your internet connection and the @SpotifyStatus account on Twitter for any ongoing issues. If there are no issues to report, your internet is working fine, and Spotify still won’t cooperate, move on to the troubleshooting steps below.

Restart the Spotify App

A restart usually resolves any software glitches that may be causing Spotify not to open on your Mac.

1. Select the Spotify app window and then select Apple Menu > Force Quit.

1. Next, select Spotify > Force Quit, and then restart the app.

Restart Your Mac

If your internet connection is working properly and you’ve restarted Spotify but it still won’t open, restart your Mac and then try to open Spotify again.

1. Select Apple Menu > Restart > Restart.

Check for Mac System Updates

To avoid app functionality issues caused by lack of support, your Mac’s operating system should always be updated. Missing updates could be the reason why Spotify won’t open, especially if it’s been a while since you used your Mac or updated it.

1. Select Apple Menu > About this Mac.

1. Next, select Software Update.

1. Wait while the system checks for any pending updates and then select Update Now to download and install the update. If prompted, enter your administrator username and password, and then restart your Mac. 

Update the Spotify App

Missing updates don’t just affect your Mac, they also affect the apps on your Mac. Check whether there are any pending updates for the Spotify app and install them before launching the app again.

1. You’ll see a blue dot next to the Spotify app menu button, which indicates that an update is available.

1. Select Update Available. Then select Restart Now.

Note: Make sure your mac has at least 250MB available memory. If you’re using a Mac with the M1 chip, download the Spotify for Mac app optimized for M1 Macs. The Spotify app for M1 Macs is still in the beta version and comes with optimizations and compatibility improvements for the new architecture. You can always go back to the regular version of the app later on.

Temporarily Disable Your Firewall

The firewall in your Mac may block Spotify due to security issues and cause the app not to open or work properly. Disable the firewall temporarily and check if you can open Spotify again.

1. Select Apple Menu > System Preferences.

1. Next, select Security & Privacy.

1. Select the lock icon, enter your password and then select Firewall > Turn off Firewall.

Note: This is a temporary measure, so make sure to re-enable your firewall again for security reasons. Alternatively, add an exception for Spotify in your firewall.

1. Select Apple Menu > System Preferences > Security & Privacy.

1. Next, select the Firewall tab.

1. Select the lock icon to unlock it, and then enter your administrator password.

1. Next, select Firewall Options.

1. Select + (plus) to add an application.

1. Select Spotify and then select Add > OK and then launch Spotify app again.

1. Check whether Spotify is listed and enabled in the Security and Privacy settings. Select Apple Menu > System Preferences > Security & Privacy.

1. Next, select the Privacy tab.

1. Select Files & Folders on the left pane, and check if Spotify is listed and enabled.

Disable Your Antivirus

If you installed a third-party antivirus for Mac, it may flag Spotify as malware and you may not be able to open or use the app. Disabling the antivirus may resolve the problem. 

Consult your antivirus manufacturer’s manuals or website to get the specific steps for disabling the software. If you’re keen on keeping the antivirus, whitelist Spotify so that it’s not blocked again, and you can open it without any further issues.

Reinstall the Spotify App

Reinstalling Spotify usually resolves many common problems and ensures that it’s fully up to date. However, you’ll need to remove any folders containing Spotify data and download your music and podcasts again after the reinstall.

1. Select Go > Applications.

1. Find the Spotify app and drag it to the Trash.

1. Empty the Trash to delete Spotify. Download and install the app again and check whether you can open it. 

You can also perform a clean reinstall of the app.

1. Close Spotify, select Go in the menu at the top.

1. Hold the Option key and select Library.

1. Open the Caches folder.

1. Next, delete the com.spotify.Client folder.

1. Select the back arrow.

1. Next, open Application Support.

1. Delete the Spotify folder and then follow the app reinstallation steps.

Close the Accessibility Keyboard

Some Mac users have noted that the Spotify app for Mac won’t open when the Accessibility Keyboard is open. The onscreen keyboard allows you to use your Mac without a physical keyboard and offers advanced typing and navigation features that make it easier to use your favorite apps.

1. Go to the top-left corner of the onscreen Accessibility Keyboard on your Mac and select X to close it.

1. Alternatively, select Apple Menu > System Preferences.

1. Select Accessibility.

1. Next, select Keyboard > Accessibility Keyboard tab and deselect Enable Accessibility Keyboard.

1. Open Spotify and then use the onscreen keyboard once Spotify is working again.

Change Your DNS Settings

This is another workaround suggested by a Reddit user. Apparently, if you’re using custom DNS on your Mac, you can remove those settings and check if Spotify opens again. If not, you can use Google DNS settings instead.

1. Select Apple Menu > System Preferences.

1. Next, select Network.

1. Select Advanced.

1. In the DNS tab, remove everything you see on the left and select OK. Wait a few seconds before opening the Spotify app again.

1. If that doesn’t work, select Add (+) and add these Google DNS settings:

• 8.8.8.8
• 8.8.4.4

Open Spotify and see if it works again.

Disable Hardware Acceleration

Spotify uses hardware acceleration on your Mac to improve your music streaming experience. However, the feature could prevent Spotify from opening correctly especially if you have old hardware, but disabling it may resolve the problem.

1. Select the Spotify window and open the menu.

1. Next, select Hardware Acceleration and disable it. Restart Spotify and check whether it works properly again.

Clean Up Your Hosts File

If the issue is with Spotify Web Player, try restarting your router, updating your browser or using a different browser in an incognito/private window and see if it will load.

If these essential steps don’t work, you can clean up the Hosts File and see if you can open Spotify again. The Hosts File is an invisible but essential tool that changes how your Mac views a website.

1. Open Finder and select Go > Go to Folder.

1. Enter this location: /private/etc/hosts and select Go.

1. The Hosts File will be selected in the new Finder window. Drag it from the Finder window and onto your desktop.

1. Double-click the file to display its contents. Check and remove any entries with Spotify in them. Save your changes, refresh the Spotify Web Player and see if it loads again.

Other Things to Try

If you’re still unable to open Spotify after trying the solutions above, start your Mac in Safe Mode and see whether you can open Spotify. If you still need help, contact Spotify support.

We have more Spotify tips and tricks as well as troubleshooting guides for when Spotify won’t play songs or keeps pausing. 

Leave a comment below and let us know which solution worked for you.

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