将照片从 iPhone、iPod 或 iPad 传输到Windows PC 的最快方法需要通过(Windows)USB直接访问DCIM （数码相机图像(Digital Camera Images)）文件夹。但是，如果您在文件资源管理器(File Explorer)中找不到DCIM文件夹或 iOS 设备本身怎么办？
不用担心 - 我们已经为您提供保障。通过以下修复工作，以修复Windows 10和 11上的 iPhone DCIM文件夹丢失问题。
允许访问 DCIM 文件夹
首次通过USB连接这两个设备时，您必须为 iPhone 的内部存储和相机胶卷提供Windows权限。否则您将看不到DCIM文件夹。
因此，解锁您的 iPhone，等待“允许(Allow)此设备访问照片和视频？” 弹出窗口，然后点击允许(Allow)。如果您安装了 iTunes，请点击“信任(Trust)这台计算机(Computer)？”上的信任。(Trust)而是弹出。
记得解锁你的 iPhone
除非您在随后的尝试中解锁您的 iPhone，否则您的 iPhone 的DCIM文件夹将不会出现。您不必重复提供权限——只需进入主屏幕(Home Screen)就足够了。您可能还想在将设备连接到 PC 之前尝试解锁设备。
重启 iPhone 和 PC
另一个快速修复涉及重新启动您的 iPhone 和 PC。这通常可以解决阻止两个设备通信的与软件相关的小故障。
如果您以前从未重启过 iOS 设备，只需前往设置(Settings)>常规(General)>关机，然后将(Shutdown)电源(Power)图标拖到右侧。屏幕变暗后，等待至少 10 秒钟并按住侧边(Side)按钮，直到看到Apple标志。
使用不同的电缆(Different Cable)或更改(Change)端口
如果您的 iPhone 无法显示在您的 PC 上，请尝试使用其他闪电转USB电缆。(USB)这有助于排除故障电缆。如果使用第三方USB数据线，请确保它是 MFi 认证的(make sure that it’s MFi-certified)。此外，请尝试切换USB端口并避免将 iPhone 连接到外部USB集线器。
重置位置和隐私
iPhone 上损坏(Corrupt)的位置和隐私设置也会造成与 PC 的通信问题。您必须重置它们以解决该问题。
1. 打开设置(Settings)应用程序，然后转到常规(General)>转移或重置 iPhone( Transfer or Reset iPhone) >重置(Reset)>重置位置和隐私(Reset Location and Privacy)。
2. 输入 iPhone 的设备密码并点击重置设置(Reset Settings)以完成重置。
3. 将您的 iPhone 重新连接到您的 PC。由于您已重置您的位置和隐私设置，因此您必须解锁您的 iPhone 并点击允许(Allow)/信任(Trust)以向Windows提供再次访问您 iOS 设备上的DCIM文件夹的权限。
禁用防病毒软件
在 PC 上安装第三方防病毒实用程序是阻止您的 iPhone 或其DCIM文件夹出现在文件资源管理器(File Explorer)中的另一个原因。因此，请暂时暂停或禁用此类软件(pause or disable such software)，看看是否有帮助。您通常可以在系统托盘上或通过其主配置窗口选择防病毒程序的图标后执行此操作。
iPhone DCIM 文件夹为空
如果启用了“为 iCloud照片(Photos)优化 iPhone 存储(Optimize iPhone Storage)”设置，您的 PC 也可能无法显示iPhone 上DCIM文件夹中的照片。要禁用它，请打开设置(Settings)应用程序，前往Apple ID > iCloud > i Cloud Photos，然后选择下载并保留原件(Download and Keep Originals)。这会提示您的 iPhone 重新下载并保留照片的原始版本而不是占位符（这会导致DCIM文件夹显示为空）。
如果您的 iPhone 没有足够的空间容纳整个照片库，您最好的选择是使用 Windows 版 iCloud 或 iCloud 照片网络应用程序(using iCloud for Windows or the iCloud Photos web app)下载照片。
安装 iTunes
您是否在 Windows 11/10 PC 上安装了 iTunes？虽然不需要通过USB访问您的 iPhone 照片，但 iTunes 确实包含可以解决两个设备之间的通信问题的基本驱动程序。
您有两种方法可以在 PC 上获取 iTunes。最简单的方法是通过 Microsoft Store 下载并安装它(download and install it via the Microsoft Store)。稍微不太方便的方法是使用 Apple 网站上的标准 iTunes 安装程序(using the standard iTunes installer from Apple’s website)。
安装 iTunes 后，将 iPhone 重新连接到 PC 并检查DCIM文件夹是否显示在文件资源管理器(File Explorer)中。您无需使用Apple ID登录 iTunes，甚至无需打开它。
检查 Apple 移动设备 USB 驱动程序状态(Check Apple Mobile Device USB Driver Status)
如果您已经在 PC 上设置了 iTunes，请使用Windows 11/10服务(Services)应用程序检查Apple 移动设备服务(Apple Mobile Device Service)是否处于活动状态并自动运行。
1. 按Windows + R打开运行(Run)框。
2.输入services.msc并按Enter。
3. 双击苹果移动设备服务(Apple Mobile Device Service)。
4. 确保“启动(Startup)类型”设置为“自动(Automatic)”且“服务状态”为“运行(Running)” 。
5. 选择应用(Apply)>确定(OK)并重新启动您的 PC。
更新 iTunes
如果问题仍然存在，请尝试更新 iTunes。该过程因您在 PC 上安装时使用的方法而异。
微软商店(Microsoft Store)
打开Microsoft Store并选择窗口左下角的库。(Library)然后，选择iTunes 旁边的更新按钮。( Update)
苹果网站(Apple Website)
打开iTunes并选择帮助(Help)>检查更新(Check for Updates)。或者，通过“开始”菜单打开( Start menu)Apple 软件更新(Apple Software Update)应用程序并安装 iTunes 的所有待处理更新。
重新安装 iPhone 驱动程序
以下修复涉及通过PC 上的设备管理器对可能损坏的 iPhone 驱动程序进行故障排除。(Device Manager)同样(Again)，该过程因您安装 iTunes 的方法而异。
微软商店版本(Microsoft Store Version)
1. 解锁您的 iPhone 并将其连接到您的计算机。
2. 右键单击开始(Start)按钮并选择设备管理器(Device Manager)。
3. 展开便携式设备(Portable Devices)部分。
4. 右键单击 Apple iPhone并选择更新驱动程序(Update driver)。
5. 选择自动搜索更新的驱动程序软件(Search automatically for updated driver software)并等待Windows获取最新版本的驱动程序。
6. 断开 iPhone 并重新启动计算机。
苹果网站版本(Apple Website Version)
1. 解锁您的 iPhone 并将其连接到您的计算机。
2. 按Windows + R打开运行(Run)框。
3. 复制并粘贴以下路径，然后按Enter。
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
4. 右键单击 usbaapl64.inf或usbaapl.inf文件并选择安装(Install)。
5. 断开 iPhone 并重新启动计算机。
卸载并重新安装 iTunes
如果上述修复均无帮助，请卸载并重新安装 iTunes。
1. 打开设置(Settings)应用程序并选择应用程序(Apps)。
2. 选择iTunes。
3. 选择卸载(Uninstall)。
4. 重新安装 iTunes。您可能需要考虑切换方法。例如，如果您刚刚删除了标准 iTunes 版本，请安装Microsoft Store版本。
更新 Windows 和 iOS
最终修复涉及更新Windows 11/10和 iOS。这应该有助于解决两个设备中系统软件之间的任何已知连接问题。
更新视窗(Update Windows)
1. 打开开始菜单(Start menu )并选择设置(Settings )> Windows 更新(Windows Update)。
2. 选择检查更新(Check for Update)。
3. 选择下载并安装(Download and install)。
更新 iPhone(Update iPhone)
1. 打开设置(Settings)应用程序。
2. 选择常规(General)>软件更新(Software Update)。
3. 选择下载并安装(Download and Install)。
修复(Fix)iPhone DCIM 文件夹丢失(DCIM Folder Missing)问题
缺少或损坏的权限通常是 iPhone DCIM(DCIM)缺少文件夹问题的根本原因，并且很容易解决。但是，Windows和 iOS 不能很好地融合在一起，因此如果尽管完成了上述所有修复后问题仍然存在，请考虑使用其他方法来获取您的照片。例如，您可以通过Windows Photos应用程序导入图像，通过 iCloud for Windows 同步它们(sync them through iCloud for Windows)，或使用第三方照片备份服务(third-party photo backup service)，例如 Google Photos。
Fix iPhone DCIM Folder Missing on Windows 11/10
The fastest waу to transfer photos from your iPhone, iPod, or iPad to a Windows PC requireѕ direсt access to the DCIM (Digital Camera Imagеs) folder over USB. But what if you can’t locate the DCIM folder or the iOS device itself in File Explоrer?
Don’t worry—we’ve got you covered. Work your way through the fixes below to fix the iPhone DCIM folder missing issue on Windows 10 and 11.
Allow Access to DCIM Folder
You must provide Windows permissions to your iPhone’s internal storage and camera roll the first time you connect both devices via USB. You will not see the DCIM folder otherwise.
So, unlock your iPhone, wait for an “Allow this device to access photos and videos?” pop-up, and tap Allow. If you have iTunes installed, tap Trust on the “Trust This Computer?” pop-up instead.
Remember to Unlock Your iPhone
Your iPhone’s DCIM folder will not appear unless you unlock your iPhone in subsequent attempts. You don’t have to provide permissions repeatedly—just getting to the Home Screen should suffice. You may also want to try unlocking the device before connecting it to your PC.
Restart iPhone and PC
Another quick fix involves restarting your iPhone and PC. That usually resolves minor software-related glitches preventing both devices from communicating.
If you’ve never restarted an iOS device before, just head over to Settings > General > Shutdown and drag the Power icon to the right. Once the screen goes dark, wait for at least 10 seconds and hold down the Side button until you see the Apple logo.
Use a Different Cable or Change Ports
Try using a different Lightning to USB cable if your iPhone fails to show up on your PC. That helps rule out a faulty cable. If using a third-party USB cable, make sure that it’s MFi-certified. Also, try switching USB ports and avoid connecting the iPhone to external USB hubs.
Reset Location and Privacy
Corrupt location and privacy settings on your iPhone can also create communication problems with your PC. You must reset them to fix that.
1. Open the Settings app and go to General > Transfer or Reset iPhone > Reset > Reset Location and Privacy.
2. Enter the iPhone’s device passcode and tap Reset Settings to complete the reset.
3. Reconnect your iPhone to your PC. Since you’ve reset your location and privacy settings, you must unlock your iPhone and tap Allow/Trust to provide Windows the permission to access the DCIM folder on your iOS device again.
Disable Antivirus Software
Having a third-party antivirus utility on the PC is another reason that prevents your iPhone or its DCIM folder from showing up in File Explorer. So, briefly pause or disable such software and see if that helps. You can usually do that after selecting an antivirus program’s icon on the system tray or through its main configuration window.
iPhone DCIM Folder Empty
Your PC may also fail to show the photos inside the DCIM folder on your iPhone if the Optimize iPhone Storage setting for iCloud Photos is enabled. To disable it, open the Settings app, go to Apple ID > iCloud > iCloud Photos, and select Download and Keep Originals. That prompts your iPhone to redownload and keep the original versions of your photos instead of placeholders (which causes the DCIM folder to appear empty).
If your iPhone lacks the space to hold your entire photo library, your best option is to download photos using iCloud for Windows or the iCloud Photos web app.
Install iTunes
Do you have iTunes installed on your Windows 11/10 PC? Although it’s not needed to access your iPhone photos over USB, iTunes does include essential drivers that can resolve communication issues between the two devices.
You have two ways to get iTunes on your PC. The easiest is to download and install it via the Microsoft Store. The slightly less convenient method involves using the standard iTunes installer from Apple’s website.
After installing iTunes, reconnect your iPhone to your PC and check if the DCIM folder shows up in File Explorer. You don’t have to sign in to iTunes with an Apple ID or even open it.
Check Apple Mobile Device USB Driver Status
If you already have iTunes set up on your PC, use the Services app in Windows 11/10 to check that the Apple Mobile Device Service is active and runs automatically.
1. Press Windows + R to open the Run box.
2. Type services.msc and press Enter.
3. Double-click Apple Mobile Device Service.
4. Make sure that “Startup type” is set to Automatic and “Service status” is Running.
5. Select Apply > OK and restart your PC.
Update iTunes
If the problem continues, try updating iTunes. The process differs depending on the method you used to install it on your PC.
Microsoft Store
Open the Microsoft Store and select Library on the lower-left corner of the window. Then, select the Update button next to iTunes.
Apple Website
Open iTunes and select Help > Check for Updates. Or, open the Apple Software Update app via the Start menu and install all pending updates for iTunes.
Reinstall iPhone Driver
The following fix involves troubleshooting a potentially corrupt iPhone driver via the Device Manager on your PC. Again, the process differs depending on your method to install iTunes.
Microsoft Store Version
1. Unlock your iPhone and connect it to your computer.
2. Right-click the Start button and select Device Manager.
3. Expand the Portable Devices section.
4. Right-click Apple iPhone and select Update driver.
5. Select Search automatically for updated driver software and wait until Windows procures the latest version of the driver.
6. Disconnect your iPhone and restart your computer.
Apple Website Version
1. Unlock your iPhone and connect it to your computer.
2. Press Windows + R to open the Run box.
3. Copy and paste the following path and press Enter.
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
4. Right-click the usbaapl64.inf or the usbaapl.inf file and select Install.
5. Disconnect your iPhone and restart your computer.
Uninstall and Reinstall iTunes
If none of the fixes above help, uninstall and reinstall iTunes.
1. Open the Settings app and select Apps.
2. Select iTunes.
3. Select Uninstall.
4. Reinstall iTunes. You may want to consider switching methods. For example, install the Microsoft Store version instead if you just removed the standard iTunes version.
Update Windows and iOS
The final fix involves updating Windows 11/10 and iOS. That should help resolve any known connectivity issues between the system software in both devices.
Update Windows
1. Open the Start menu and select Settings > Windows Update.
2. Select Check for Update.
3. Select Download and install.
Update iPhone
1. Open the Settings app.
2. Select General > Software Update.
3. Select Download and Install.
Fix iPhone DCIM Folder Missing Issue
Missing or corrupt permissions are usually the underlying reason behind the iPhone DCIM missing folder issue and are pretty easy to resolve. However, Windows and iOS don’t gel well together, so if the problem recurs despite working through all the above fixes, consider using alternative means to get to your photos. For example, you can import images via the Windows Photos app, sync them through iCloud for Windows, or use a third-party photo backup service such as Google Photos.
