Google Drive不仅提供了相当数量的免费云存储空间，而且还包括一套很棒的免费（和付费）云应用程序(cloud apps)套件，因此该服务如此受欢迎也就不足为奇了。然而，即使是可靠的Google Drive也可能有糟糕的日子，一些用户发现他们无缘无故 无法从Google Drive下载文件。(Google Drive)
如果您陷入这种情况，那么这些修复之一可能就是您所需要的。
可怕的下载配额
谷歌(Google)从来没有打算让Drive成为一个海量文件托管网站，但有些人将它用作一种经济实惠的方式来将文件分发给其他人。如果太多人尝试在太短的时间内下载文件，则可能会受到限制。Google对用于启动此阻止的确切指标并不是很坦率。不过，如果您收到“超出配额”错误，这可能是您无法下载文件的原因。
要了解有关Google Drive下载配额以及如何绕过这些配额的更多信息，请转到如何修复 Google Drive “下载配额已超出”错误(How to Fix Google Drive “Download quota is exceeded” Error)。
检查您的互联网连接
Google Drive可能是一个基于云的应用程序，但即使您的互联网连接中断，某些部分也会继续工作。您通常会收到来自Google 云端硬盘(Google Drive)的警告，提示您离线。
尽管如此，还是有必要检查您是否可以使用其他网站或从非 Google 网站下载文件，以确保这是Google Drive的问题，而不是您的路由器(not an issue with your router)、本地 Internet 连接或Internet 服务提供商(Internet Service Provider)( ISP ) 的问题。
清除浏览器的缓存
为了加快您的网页浏览速度，浏览器会保留常用数据的缓存，并在您重复访问同一站点时从存储设备而不是服务器加载该数据。Google Drive是一个从浏览器缓存中受益匪浅的网站，但它也可能成为问题的根源。浏览器(Browser)缓存可能会出现故障，但您可以通过手动清除缓存轻松解决此问题。
每个浏览器都有自己的稍微不同的方式来做这件事，但你很幸运。我们已经编译了清除任何 Web 浏览器缓存(clear the cache of any web browser)的方法，以便您可以在几分钟内完成此基本故障排除步骤。
确保启用 Cookie
如今，cookie 是一个隐私问题(privacy issue)，但它们是网站和其他基于 Internet 的应用程序工作方式的重要组成部分。如果您的 cookie 设置过于严格或完全关闭，则从Google Drive下载可能无法正常工作。
每个浏览器都有一个独特的菜单选择路径来访问 cookie 设置，但您可以参考如何管理浏览器 cookie 以获得更好的隐私(How to Manage Browser Cookies for Better Privacy)以了解最常见的那些。
检查浏览器更新
Google Drive是一个尖端的云应用程序，它利用了最新的浏览器技术。因此，如果您有一段时间没有更新浏览器，您可能会错过最新云应用程序所需的新功能。当然，解决方案是检查更新并安装它们！
无论如何你都应该这样做，因为浏览器会获得关键的安全补丁，所以你永远不应该坐在它们上面。
退出您的 Google 帐户
在使用多个Google帐户时，您可能会遇到Google Drive 下载问题。(Google Drive Download)我们不确定它为什么会发生，但解决方案很简单。只需(Simply)注销您的所有Google帐户，然后仅使用存储您想要的文件的帐户登录。
您也可能在让您的所有Google帐户访问特定文件方面取得了一些成功，但我们在注销方法方面取得了一致的结果。
尝试不同的浏览器
尝试其他浏览器以查看它是否有帮助既快捷又容易。例如，如果您在Windows、macOS 或Linux中使用捆绑的浏览器，您可以尝试使用(Linux)Chrome、Firefox或Opera等替代方案。
如果浏览器切换确实解决了您无法从Google Drive下载文件的问题，您可能需要考虑更新、重置或重新安装有问题的浏览器。
卡在“准备拉链”上？
当您下载文件包或文件夹时，Google 云端硬盘(Google Drive)会在开始下载之前将其压缩为 zip 文件。您的云端硬盘可能会卡在这里，您最终会看到正在准备的Zip的无限循环。(Zip)修复是违反直觉的，但似乎对许多人有用。
(Simply)当询问您是否确定要离开该站点时，只需关闭选项卡并说“是”。出于某种原因，zip 的下载会因此而启动。
当然，您关闭的标签不应该是最后一个。我们不想关闭整个浏览器。
禁用广告拦截器、弹出窗口拦截(Popup Blockers)器和防病毒软件(Antivirus)
旨在防止恶意 Web 内容的软件(Software)可能会干扰从Google Drive下载文件。任何主流或有信誉的广告拦截器或弹出窗口拦截器都不太可能阻止Google，但这并非不可能。即使这是一个很长的镜头，暂时禁用这些程序以查看它是否可以解决您的下载问题也值得一试。
使用隐私浏览(Use Private Browsing)或隐身模式(Incognito Mode)
当您尝试下载其他人共享的文件时，有一个奇怪的技巧似乎可以不时清除此类文件的下载问题。
切换到隐身模式、隐私浏览模式或任何与您的浏览器等效的模式。
此解决方法似乎可以消除由 cookie、您当前登录或其他任何原因引起的任何问题。
注意：(Note:)这适用于为知道链接的任何人共享的文件，而不适用于与有限的人员列表共享的文件。
联系客户支持
有时，尽管您尽了最大的努力，但问题并不是您可以自己解决的。如果您仍然无法从Google Drive下载文件，请前往Google 帮助页面(Google Help Page)，确保您已登录，然后选择页面底部的“联系我们”按钮。然后，按照说明进行操作。
免费的Google Drive用户可能需要等待很长时间才能让Google回复他们，但如果您是Google One用户，您有权获得实时支持。您还可以获得对其他Google(Google) 服务(Services)（例如Gmail ）的实时支持，因此至少注册最便宜的级别非常值得。
云替代品
Google Drive无疑是市场上最好的云存储产品之一，但它远非唯一。如果您发现Google Drive不适合您，请考虑尝试其他服务，从我们的Dropbox 和 Google Drive 比较(Dropbox and Google Drive comparison)开始。
FIX: Can’t Download Files From Google Drive?
Googlе Drive not only proνides a decent amount of free cloud storage sрace, but it аlso includes a fantastic suite of free (and paid) cloud apps in the package, so it’s no wonder the service is so popular. Yet even dependable Google Drive can have bad days, and some users find that they can’t download files from Google Drive for no apparent reason.
If you’re stuck in this situation, one of these fixes might be what you need.
The Dreaded Download Quota
Google never meant Drive to be a mass file hosting site, yet some people use it as an affordable way to distribute files to others. If too many people try to download a file in too short a period, limitations may kick in. Google isn’t very upfront about the exact metrics it uses to initiate this block. Still, if you’re getting a “quota exceeded” error, it’s probably the reason you can’t download a file.
To learn more about Google Drive download quotas and how to get around them, head over to How to Fix Google Drive “Download quota is exceeded” Error.
Check Your Internet Connection
Google Drive might be a cloud-based application, but some parts will keep working even when your internet connection goes down. You’ll usually get a warning from Google Drive that you’re offline.
Still, it’s worth checking whether you can use other websites or download files from non-Google sites to make sure it’s a Google Drive problem and not an issue with your router, local internet connection, or Internet Service Provider (ISP).
Clear Your Browser’s Cache
To speed up your web browsing, browsers keep a cache of frequently used data and load that data from storage instead of the server when you visit the same site repeatedly. Google Drive is a website that benefits well from a browser cache, but it can also be a source of problems. Browser caches can become faulty, but you can solve this issue easily by clearing the cache manually.
Every browser has its own slightly different way of doing this, but you’re in luck. We’ve compiled the method to clear the cache of any web browser so that you can complete this essential troubleshooting step in minutes.
Make Sure Cookies Are Enabled
These days, cookies are a privacy issue, but they are an essential part of how websites and other internet-based applications work. If your cookie settings are too restrictive or switched off entirely, downloads from Google Drive might not work correctly.
Every browser has a unique menu selection path to reach cookie settings, but you can refer to How to Manage Browser Cookies for Better Privacy for the most common ones.
Check for Browser Updates
Google Drive is a cutting-edge cloud application that takes advantage of the latest browser technologies. So, if you haven’t updated your browser in a while, you may have missed out on new features the newest cloud applications require. The solution is, of course, to check for updates and install them!
You should be doing this anyway because browsers get critical security patches, so you should never sit on them.
Log Out of Your Google Accounts
You can run into Google Drive Download issues while using multiple Google accounts. We’re not sure why it happens, but the solution is simple enough. Simply log out of all your Google accounts and then log in only with the account that stores the files you want.
You may also have some success with giving all your Google accounts access to a particular file, but we’ve had consistent results with the log-out method.
Try a Different Browser
It’s quick and easy to try a different browser to see if it helps. For example, if you’re using the bundled browsers in Windows, macOS, or Linux, you can try an alternative such as Chrome, Firefox, or Opera.
If browser switching does resolve the issue where you can’t download files from Google Drive, you may want to consider updating, resetting or reinstalling the problematic browser.
Stuck on “Preparing Zip”?
When you download a bundle of files or a folder, Google Drive will compress it into a zip file before starting the download. Your Drive can get stuck here, and you’ll end up looking at an endless loop of the Zip being prepared. The fix is counterintuitive but seems to work for many people.
Simply close the tab and say “yes” when asked if you’re sure you want to leave the site. The download of the zip gets jump-started by this for some reason.
Of course, the tab you close shouldn’t be the last one. We don’t want to close the whole browser.
Disable Ad-Blockers, Popup Blockers, and Antivirus
Software designed to prevent malicious web content could interfere with downloading files from Google Drive. It’s unlikely that any mainstream or reputable adblocker or popup blocker would block Google, but it isn’t outside the realm of possibility. Even if it’s a long shot, temporarily disabling these programs to see if it fixes your download issue is worth a try.
Use Private Browsing or Incognito Mode
When you’re trying to download a file shared by someone else, there’s a curious trick that seems to clear up download issues with such files from time to time.
Switch to incognito mode, private browsing mode, or whatever your browser’s equivalent is.
This workaround seems to remove any problems caused by cookies, your current login, or anything else.
Note: This works with files shared for anyone with the link, not when you have shared with a limited list of people.
Contact Customer Support
Sometimes, despite your best efforts, the problem just isn’t something you can fix yourself. If you still can’t download files from Google Drive, head over to the Google Help Page, make sure you’re logged in, and select the “Contact Us” button at the bottom of the page. Then, follow the instructions.
Free Google Drive users may have to wait a long time for Google to get back to them, but you’re entitled to live support if you’re a Google One user. You also get live support for other Google Services such as Gmail, so it’s well worth signing up for at least the cheapest tier.
Cloud Alternatives
Google Drive is undoubtedly one of the best cloud storage products on the market, but it’s far from the only one. If you find that Google Drive doesn’t work for you, consider trying another service, starting with our Dropbox and Google Drive comparison.
