如果电池电量低或没电，您的Amazon Fire TV将不会响应远程命令。^{(Amazon Fire TV)}附近设备的蓝牙^(Bluetooth)干扰和阻碍也可能导致Amazon Fire TV Remote故障。这篇文章介绍了Amazon Fire TV Remote问题的几个故障排除步骤。

1.将遥控器移近^{(Move Remote Closer)}并检查^(Check)是否有干扰^{(Interference)}

Amazon Fire TV 遥控器采用蓝牙供电，工作范围为 25-30 英尺。如果两个设备超出范围或相距太远， 您的Fire TV 可能不会响应遥控器。^(Fire)

确保您的Fire TV 及其遥控器位于同一房间且在可见距离内。另外，请确保遥控器与Fire^(Fire) TV之间的视线清晰。

在辐射发射设备（Wi-Fi 路由器、无线扬声器、微波炉等）附近使用Fire TV设备或遥控器可能会造成干扰。^{(Fire TV device)}我们建议关闭这些设备或将它们远离您的Fire TV 设备/遥控器。

2.使用Fire TV远程应用程序

Amazon Fire TV 应用程序^{(Amazon Fire TV app)}是一款移动遥控器，其工作原理类似于物理Fire TV遥控器^(Remote)。该应用程序易于使用，并且与所有Fire TV 型号兼容。打开Fire TV 电源并按照以下步骤设置和使用Fire TV 应用程序。

1. ^(Download)从App Store（适用于 iPhone/iPad）或Google Play Store（适用于 Android） 下载Amazon Fire TV应用程序。
2. 接下来，将您的移动设备连接到与Fire TV 相同的^(Fire)Wi-Fi网络。
3. 打开Amazon Fire TV 应用程序并等待它检测到您的Fire TV 设备。在“连接^(Connect)到远程”部分中选择您的设备以继续。

当您的Fire^(Fire) TV 检测到遥控器 时，您应该会在搜索页面上看到“ Fire TV Remote – 准备配对”条目。^{(Remote – Ready)}

1. ^(Enter)在Amazon Fire TV 应用程序中^{(Amazon Fire)}输入代码，然后点击复选标记^(Checkmark)图标继续。

使用Amazon Fire TV^{(Amazon Fire TV)}应用程序主屏幕上的屏幕导航和按钮来控制您的Fire TV 设备。

3.重新插入^(Reinsert)或更换^(Replace)电池

如果电池电量低或没电，您的Amazon Fire TV 遥控器可能会出现故障或停止工作。^{(Amazon Fire TV Remote)}此外，将遥控器掉落在坚硬的表面上可能会导致电池脱落并导致遥控器停止工作。您可以在Fire TV 设置菜单中检查^(Fire)Fire TV遥控器^(Remote)的状态。

转到Settings > Controllers和蓝牙^(Bluetooth) 设备^(Devices) > Amazon Fire TV 遥控器 > Amazon Fire TV遥控器^(Remote)，然后检查右侧边栏上的“电池”部分。

如果您的Fire^(Fire) TV 显示“离线”， 请更换遥控器的电池。

打开Fire TV 遥控器的后盖，检查电池是否牢固且插入正确。另外，请确保将电池极性（正极 (+) 和负极 (-) 侧）与电池盒中的铭文对齐。

如果遥控器无法工作，您的Fire TV Remote电池可能已没电。^(Remote)插入^(Insert)新电池并检查是否可以解决问题。我们推荐使用Amazon Basics AAA 1.5 伏^(Volt)碱性电池 — 8-pack unit retails for $5.98 on Amazon.com。

将两块电池更换^(Replace)为新电池。如果您更换一块电池或混合使用新旧电池， 您的Fire TV遥控器可能会出现故障。^(Remote)

4. 取消配对并重新配对遥控器

如果问题仍然存在，请断开遥控器与Fire TV 的连接，然后从头开始配对。您必须将辅助遥控器与Fire TV 配对才能取消物理遥控器的配对。将Amazon Fire^{(Amazon Fire)} TV 应用程序链接到您的Fire TV，然后按照以下步骤取消与无响应的遥控器的配对。

1. 转至Settings > Controllers和^(Remote)蓝牙设备^(Bluetooth) > ^(Devices) > Amazon Fire TV Remote > Amazon Fire TV Remote 。

1. 点击菜单^(Menu)图标（在Amazon Fire TV 中）应用程序以取消遥控器配对。
2. 接下来，点击选择^(Select)图标以确认取消配对。

1. 选择添加新遥控器将遥控器与^{(Select Add New Remote)}Fire TV重新配对。

1. 按住Fire TV 遥控器上的主页^(Home)按钮十秒钟，将其置于配对模式。

当您的Fire^(Fire) TV 检测到遥控器 时，您应该会在搜索页面上看到“ Fire TV Remote – 准备^{(Remote – Ready)}配对” 。

1. 点击Amazon Fire TV 应用程序中的选择图标，将遥控器与^(Select)Fire TV配对/连接。

遥控器现在应该出现在控制器列表中。如果遥控器仍然不起作用， 请重新启动Fire TV。^(Fire)

5. 重新启动 Fire TV

临时系统故障可能会使您的Amazon Fire TV对远程命令无响应。重新启动 Fire TV^{(Rebooting your Fire TV)}可以修复系统故障并使流媒体设备（和遥控器）正常工作。

断开Amazon Fire TV 的电源或关闭电源插座。等待^(Wait)5-10 秒，将Fire TV 重新连接到电源，然后检查它是否检测到遥控器。

5.更新您的Fire TV

将Fire^(Fire) TV 软件更新到最新版本可以解决性能问题。将您的Fire^(Fire) TV连接到互联网并使用Amazon Fire TV 应用程序检查软件更新。

转至Settings > My Fire TV”>“关于”，然后选择“检查^(Check)更新”^(Updates)或“安装更新”^{(Install Update)}。

6.重置您的Fire TV遥控器

将Fire^(Fire) TV Remote重置为出厂默认设置可以使其再次正常工作。Fire TV遥控器^(Remotes)的出厂重置程序因您的Fire TV 或遥控器型号/代数而异。

如何重置Alexa 语音遥控器^{(Alexa Voice Remote)}（第一代^(Generation)）

拔下Fire TV 的电源插头，然后按照以下步骤操作。

1. 同时按住向左^(Left)按钮和菜单^(Menu)按钮至少 12 秒。

1. 松开^(Release)两个按钮并等待五秒钟。
2. 打开后盖并从遥控器中取出两块电池。
3. 将Fire^(Fire) TV插入或重新连接至电源。
4. 当您看到屏幕显示Fire TV 无法检测到您的遥控器时，请重新插入遥控器的电池。

1. 按^(Press)“主页”^(Home)按钮将遥控器重新连接到您的Fire TV 设备。

如何重置Fire TV遥控器^(Remote)（基础版^{(Basic Edition)}）

1. 按住主页按钮。

1. ^(Press)按住主页按钮^(Menu)的同时^(Home)按菜单按钮三次。

1. 松开主页^(Home)按钮并按菜单^(Menu)按钮九次。

1. 打开Fire^(Fire) TV遥控器^(Remote)的后板/盖并取出电池。
2. 接下来，拔下Fire TV 的电源插头。
3. 将电池重新插入遥控器，然后将Fire TV 重新插入电源。
4. 当Fire^(Fire) TV 启动主屏幕时，按住遥控器上的主屏幕按钮。^(Home)遥控器应在大约 40-60 秒内 与您的Fire TV 配对。^(Fire)

如何重置Fire TV遥控器^(Remote)（其他型号/版本）

从电源插座上 拔下Amazon Fire TV 设备的插头，然后按照以下步骤操作。^{(Amazon Fire TV device)}

1. 按住遥控器上的“向左^(Left)”、“菜单^(Menu)”和“后退”^(Back)按钮至少 12 秒。

1. 松开^(Release)所有三个按钮，等待五秒钟，然后取出遥控器的电池。
2. 将Fire^(Fire) TV连接到电源插座并等待其启动主^(Home)屏幕。您应该在电视屏幕上看到“我们无法检测到您的遥控器”消息。
3. 将电池重新插入遥控器并按主页^(Home)按钮。

遥控器应自动与您的Fire TV 设备配对。否则^(Otherwise)，请按住主页^(Home)按钮十秒钟以手动配对。

7. 将Fire TV 恢复至出厂设置^{(Factory Settings)}

将Fire^(Fire) TV恢复出厂设置可以解决远程故障和其他问题。如果在完成所有故障排除步骤后遥控器仍无法工作，请将 Fire TV 重置为出厂 设置。^(Fire)

重置Fire TV 会擦除流媒体设备上的所有内容 — 设置、已安装的应用程序、保存的数据等。我们有关 Fire TV 设备恢复出厂设置的教程^{(tutorial on factory resetting Fire TV devices)}解释了重置Fire TV 时发生的所有情况。

使用Amazon Fire TV 应用程序重置您的Fire TV - 因为^{(Fire TV—since)}您的物理Fire TV遥控器^(Remote)无法工作。

转至Settings > My Fire TV > Reset为出厂默认值^{(Factory Defaults)}，然后在确认屏幕上 选择重置。^(Reset)

购买并配对替换遥控器

如果在尝试上述故障排除解决方案后仍然无法工作，您的Fire TV Remote可能有缺陷。^(Remote)如果您的Fire TV 在保修期内，请联系亚马逊客户服务部门^{(contact Amazon Customer Service)}进行（免费）远程更换。否则，请购买新的遥控器并在^{(buy a new remote)}Fire TV 设置菜单中进行配对。

当您的新遥控器到达后，请前往Settings > Controllers和蓝牙^(Bluetooth) 设备” ^(Devices) > Amazon Fire TV遥控器”^(Remotes)。

然后^(Afterward)，按住遥控器上的“主页”^(Home)按钮十秒钟，将其与Fire TV 配对。

请参阅有关 Fire TV 遥控器配对的教程，了解有关将替换遥控器链接到^{(tutorial on pairing Fire TV Remote)}Fire TV 设备 的更多详细信息。

Amazon Fire TV Remote Not Working? Try These 7 Fixes

Your Amazon Fire TV won’t respond to remote commands if the batteries are low or dead. Bluetooth interference and obstruction from nearby devices can also cause Amazon Fire TV Remote failure. This post covers several troubleshooting steps for Amazon Fire TV Remote issues.

1. Move Remote Closer and Check for Interference

Amazon Fire TV Remotes are Bluetooth-powered with a 25-30 feet operating range. Your Fire TV may not respond to its remote if both devices are out of range or too far apart.

Ensure your Fire TV and its remote are in the same room and within visible distance. Also, ensure the remote has a clear line of sight from the Fire TV.

Using your Fire TV device or remote near radiation-emitting devices—Wi-Fi router, wireless speaker, microwave oven, etc.—can cause interference. We recommend turning off these devices or moving them away from your Fire TV device/remote.

2. Use the Fire TV Remote App

The Amazon Fire TV app is a mobile remote that works like the physical Fire TV Remote. The app is easy to use and compatible with all Fire TV models. Power on your Fire TV and follow the steps below to set up and use the Fire TV app.

1. Download the Amazon Fire TV app from the App Store (for iPhone/iPad) or Google Play Store (for Android).
2. Next, connect your mobile device to the same Wi-Fi network as your Fire TV.
3. Open the Amazon Fire TV app and wait for it to detect your Fire TV device. Select your device in the “Connect to Remote” section to proceed.

You should see a “Fire TV Remote – Ready to pair” entry on the search page when your Fire TV detects the remote.

1. Enter the code in the Amazon Fire TV app and tap the Checkmark icon to proceed.

Use the on-screen navigation and buttons on the Amazon Fire TV app home screen to control your Fire TV device.

3. Reinsert or Replace the Batteries

Your Amazon Fire TV Remote may malfunction or stop working if the batteries are low or dead. Also, dropping your remote on hard surfaces can dislodge the batteries and cause the remote to stop working. You can check the status of your Fire TV Remote in the Fire TV settings menu.

Go to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remotes > Amazon Fire TV Remote and check the “Battery” section on the right sidebar.

Change the remote’s batteries if your Fire TV says they’re “Offline.”

Open your Fire TV Remote’s back cover and check that the batteries are secure and inserted correctly. Also, ensure you align the battery polarities—positive (+) and negative (-) sides—in line with the inscriptions in the battery compartment.

Your Fire TV Remote batteries are likely dead if the remote control doesn’t work. Insert new batteries and check if that resolves the issue. We recommend the Amazon Basics AAA 1.5 Volt alkaline batteries—the 8-pack unit retails for $5.98 on Amazon.com.

Replace both batteries with new units. Your Fire TV Remote might malfunction if you replace one battery or mix old and new batteries.

4. Unpair and Re-Pair the Remote

Disconnect the remote from your Fire TV and pair it from scratch if the issue persists. You must pair a secondary remote with your Fire TV to unpair the physical remote. Link the Amazon Fire TV app to your Fire TV and follow the steps below to unpair the unresponsive remote.

1. Go to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remotes > Amazon Fire TV Remote.

1. Tap the Menu icon (in the Amazon Fire TV) app to unpair the remote.
2. Next, tap the Select icon to confirm the unpairing.

1. Select Add New Remote to re-pair the remote to your Fire TV.

1. Press and hold the Home button on the Fire TV remote for ten seconds to put it in pairing mode.

You should see “Fire TV Remote – Ready to pair” on the search page when your Fire TV detects the remote.

1. Tap the Select icon in the Amazon Fire TV app to pair/connect the remote to your Fire TV.

The remote should now appear on the list of controllers. Reboot your Fire TV if the remote still doesn’t work.

5. Power Cycle Your Fire TV

Temporary system glitches can make your Amazon Fire TV unresponsive to remote commands. Rebooting your Fire TV can fix system malfunctions and get the streaming device (and remote) working correctly.

Disconnect your Amazon Fire TV from its power source or turn off the power outlet. Wait 5-10 seconds, reconnect the Fire TV to the power supply, and check if it detects the remote.

5. Update Your Fire TV

Updating your Fire TV’s software to the latest version can resolve performance issues. Connect your Fire TV to the internet and use the Amazon Fire TV app to check for software updates.

Go to Settings > My Fire TV > About and select Check for Updates or Install Update.

6. Reset Your Fire TV Remote

Resetting your Fire TV Remote to factory default can get it working correctly again. The factory reset procedure for Fire TV Remotes varies depending on your Fire TV or remote model/generation.

How to Reset Alexa Voice Remote (1st Generation)

Unplug your Fire TV from its power source and follow the steps below.

1. Press and hold the Left and Menu buttons simultaneously for at least 12 seconds.

1. Release both buttons and wait five seconds.
2. Open the back cover and remove both batteries from the remote.
3. Plug or reconnect your Fire TV to its power source.
4. Reinsert the batteries in the remote when you see a screen that says the Fire TV can’t detect your remote.

1. Press the Home button to reconnect the remote to your Fire TV device.

How to Reset Fire TV Remote (Basic Edition)

1. Press and hold the Home button.

1. Press the Menu button three times while holding the Home button.

1. Release the Home button and press the Menu button nine times.

1. Open the back plate/cover of the Fire TV Remote and remove the batteries.
2. Next, unplug your Fire TV from its power source.
3. Reinsert the batteries in the remote and plug your Fire TV back into its power source.
4. Press and hold the Home button on the remote when your Fire TV boots the home screen. The remote should pair with your Fire TV in about 40-60 seconds.

How to reset Fire TV Remote (Other Models/Editions)

Unplug your Amazon Fire TV device from the power outlet and follow the steps below.

1. Press and hold the Left, Menu, and Back buttons on your remote for at least 12 seconds.

1. Release all three buttons, wait five seconds, and remove the batteries from your remote.
2. Connect your Fire TV to the power outlet and wait for it to boot the Home screen. You should see a “We can’t detect your remote” message on your TV screen.
3. Reinsert the batteries in the remote and press the Home button.

The remote should automatically pair with your Fire TV device. Otherwise, press and hold the Home button for ten seconds to pair it manually.

7. Restore Your Fire TV to Factory Settings

Factory resetting your Fire TV can resolve remote malfunctions and other issues. Reset your Fire TV to factory settings if the remote doesn’t work after exhausting all troubleshooting steps.

Resetting your Fire TV wipes everything on the streaming device—settings, installed apps, saved data, etc. Our tutorial on factory resetting Fire TV devices explains everything that happens when you reset Fire TV.

Use the Amazon Fire TV app to reset your Fire TV—since your physical Fire TV Remote isn’t working.

Go to Settings > My Fire TV > Reset to Factory Defaults and select Reset on the confirmation screen.

Buy and Pair a Replacement Remote

Your Fire TV Remote is likely defective if it still doesn’t work after trying the above troubleshooting solutions. If your Fire TV is under warranty, contact Amazon Customer Service for a (free) remote replacement. Otherwise, buy a new remote and pair it in the Fire TV settings menu.

When your new remote arrives, head to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remotes.

Afterward, press and hold the Home button on the remote for ten seconds to pair it to your Fire TV.

Refer to our tutorial on pairing Fire TV Remote for more details on linking replacement remotes to Fire TV devices.

Related posts

• 适用于 Windows 10 的 Windows 评估和部署工具包 (ADK)

• Sysprep 无法验证您的 Windows 安装

• 计划部署 Windows 11？本指南将帮助您入门

• 如何远程规划 Windows 10 功能更新部署

• Windows 无法找到所需的安装文件 boot.wim

• Windows 安装程序在 Windows 11/10 中无法正常工作

• 使用安装媒体在 Windows 10 上重置本地帐户密码

• 如何从 ISO 创建 Windows 可启动 USB 闪存驱动器

• 安装 Windows 更新失败，错误代码 0x8024200D

• 修复 Windows 10 安装卡住的 8 种方法

• 修复 Windows 安装程序错误代码 0x80070006

• 如何在 Windows 10 中下载和安装 MySQL

• 修复 MTP USB 设备驱动安装失败

• 如何使用媒体创建工具创建 Windows 10 安装媒体

• 如何使用安装介质启动或修复 Windows 计算机

• 使用各种方法找出 Windows 安装日期

• 如何在 Windows 10 中使用全新启动功能

• Windows 安装程序无法将 Windows 配置为在计算机硬件上运行

• 无法访问或启动 Windows Installer 服务

• 如何在 Windows 10 上停止远程安装应用程序