Apple TV系列的流媒体设备是无忧无虑的，但事情可能会出现问题，尤其是在您的电视而不是Apple TV上控制东西时。
有时，您可能会发现Siri Remote上的音量按钮不起作用，因此您必须寻找原装电视遥控器或找出电视上音量控件的确切位置。因此，停止翻看机柜并尝试其中的一些Apple TV 故障排除技巧。
不同的遥控器
在撰写本文时， Apple TV(Apple TV)设备共有三种远程设计，如您所见。Apple TV HD和Apple TV 4K的遥控器布局看起来相同，并且有一个MENU按钮。
然而，新的Apple TV 4K 第二代和第三代型号改变了一切。玻璃触摸界面不见了，取而代之的是触摸感应圈和方向轮。最关键的区别是最新遥控器上的MENU按钮已更改为后退(Back)按钮，由向左箭头表示。
所以每当我们提到下面的MENU或Back按钮时，请记住这是同一个按钮。
1. 每个应用程序都会发生这种情况吗？
在我们责怪遥控器本身之前，最好先确认一下音量控制是否在不同的应用程序中不起作用。在Netflix(Netflix)、Amazon Prime Video或您订阅的任何流媒体服务上试用。如果音量控制问题仅发生在某些应用程序中，请检查更新或卸载然后重新安装该应用程序。
2. 重启你的 Apple TV
重新启动Apple TV 可以清除任意数量的随机故障。同时按住“返回”(Back)或“菜单(MENU)”按钮和“电视”按钮以重新启动您的设备。
按住这两个按钮，直到Apple TV指示灯快速闪烁。当您看到指示灯闪烁时，从墙上拔下Apple TV 。等待(Wait)至少五秒钟，然后重新插入并打开电源。如果重启成功，您应该会在电视屏幕上看到Apple标志。
3. 重启遥控器
如果重启Apple TV不起作用，您可以重启遥控器。就是这样：
- 同时按住电视和音量调低按钮约五秒钟。
- 等待(Wait)Apple TV上的状态指示灯关闭，然后再次打开。
- 松开遥控器上的按钮。
- 等待(Wait)连接丢失通知(Connection Lost Notification)出现在屏幕上
。
- 等待遥控器重新启动。
- 当您看到已连接(Connected)通知时，遥控器就可以使用了。
重新启动遥控器后，再次尝试调节音量。
4. 检查软件更新
您的Apple TV必须适用于各种品牌（例如三星(Samsung)、索尼(Sony)或 LG）以及该品牌内的不同型号。如果您有一台新电视或电视最近收到了固件更新，您可能也需要更新Apple TV。
通常，当新更新准备就绪时，您的Apple TV 会显示一条通知，但您可以像这样手动检查：
- 打开设置。
- 转到系统。
- 打开软件更新。
- 如果有更新可用，您可以选择下载(Download)并安装(Install)。
等待(Wait)更新过程完成，然后再次尝试使用音量按钮。
5.给遥控器充电
如果您的遥控器电池电量不足，则可能是它出了问题。以下是检查电池电量的方法：
- 打开设置。
- 转到遥控器和设备。
- 检查剩余电池百分比。
检查遥控器的电池电量并确定电量低后，将遥控器与充电器连接至少 30 分钟。
6. 向 Apple TV 靠拢
Apple TV 遥控器使用蓝牙(Bluetooth)与盒子本身通信，但对于某些电视型号，它使用 IR（红外线(Infrared)）来控制调节音量等电视功能。不幸的是，典型的 IR 问题会阻止它正常工作。
虽然蓝牙(Bluetooth)可以在您与电视的任何实际距离内工作，但红外线可能难以覆盖更长的距离，尤其是在明亮的环境中。靠近(Move)电视，看看您的音量控制是否开始工作。如果它在更近的距离内工作，则可能表明 IR 信号不够强，无法克服距离或干扰。
7.清洁红外传感器
另一个与红外相关的问题是传感器是否被灰尘遮挡。检查电视上的红外传感器和遥控器上的发射器，确保灰尘或其他异物没有阻挡信号。请记住(Remember)，蓝牙(Bluetooth)不会受此影响，这可以解释为什么只有音量不起作用或间歇性工作。
8.启用HDMI-CEC
HDMI-CEC是一种允许Apple TV 或Apple TV 4K 等设备直接控制电视的技术。它利用了HDMI 电缆(HDMI cable)上的双向通信。
如果您的电视支持HDMI-CEC ，您还应该打开它并确保它在您的(HDMI-CEC)Apple TV上启用。这也绕过了任何与 IR 相关的问题，因为Apple TV 在从遥控器
接收到蓝牙信号后通过(Bluetooth)HDMI向电视发送命令。
除了控制电视的音量外，HDMI-CEC还可以让Apple TV打开或关闭电视。您必须查阅其手册才能在电视上启用该功能。一些电视(TVs)将此功能称为HDMI-CEC，但其他电视可能会使用在某处包含术语“链接”的名称。
为确保Apple TV 上的(Apple)HDMI-CEC已激活，请前往Settings > Remotes和设备” (Devices)> Control TVs和接收器(Receivers)”并检查该设置是否处于活动状态。然后再次尝试音量控制。
9. 使用 iPhone 或 iPad 作为遥控器
如果您的 iPhone 或 iPad 与您的Apple TV处于同一Wi-Fi网络并且使用同一Apple ID，则可以借助Apple TV Remote应用程序将其用作遥控器。
无论(Whether)是在 iOS 还是 iPadOS 中，只需从屏幕右上角向下滑动即可显示控制中心(Control Center)，然后找到遥控器图标并选择它。
现在您在设备的触摸屏上拥有完整的远程功能。尝试使用虚拟音量控制来查看它们是否有效。如果虚拟遥控器上的音量控件起作用，但物理按钮不起作用，则可能存在其他问题。
10. 再次配对遥控器
如果重启遥控器无效，您可以尝试再次将遥控器与Apple TV 配对：
- 打开Apple TV 并确保您可以在电视上看到主(Home)屏幕。
- 将您的遥控器对准Apple TV，并将其置于设备的三英寸范围内。
- 按住返回(Back)或菜单(Menu)按钮和音量增大按钮五秒钟。
- 如果系统询问，请将遥控器放在Apple TV 上。
如果遥控器无法同步，请检查您是否安装了最新版本的 tvOS。请记住，如果您的Siri Remote(Siri Remote)因任何原因无法使用
，您可以将 iPhone 或 iPad 用作临时遥控器。
11.尝试另一个遥控器
如果您有多台Apple TV(Apple TVs)或者有朋友愿意将遥控器借给您，您可以做的最后一项检查是使用不同的遥控器。如果另一个遥控器也不起作用，则问题一定出在Apple TV、您的电视或两者的特定组合上。您可能需要考虑将您的Apple TV恢复出厂设置，并仔细检查电视和Apple TV机顶盒上的所有设置以确保它看起来正确。
同样，您可以拿起遥控器并尝试将其与另一台 Apple(Apple) TV 一起使用；如果音量控制问题跟随遥控器，则意味着遥控器本身有问题。
12.将遥控器(Remote)带到Apple 支持(Apple Support)处（或购买新的(Or Buy A New one)）
如果您 100% 确定您的遥控器有问题，您可以将它带回Apple进行保修更换。修理Apple TV 遥控器很少是值得的，所以如果没有保修选项，你最好购买一个替换遥控器。
好消息是，最新的 Siri 遥控器型号向后兼容旧款Apple TV 设备，因此您可以获得不错的升级，以减轻必须更换遥控器的打击。但是，您可能不具备新遥控器提供的所有功能。
Volume Not Working on Apple TV Remote? 12 Ways to Fix
The Apple TV series of streaming devices iѕ hassle-free, but things can get buggy, especially when controlling things on your ΤV rather than the Apple TV.
From time to time, you may find that the volume buttons on your Siri Remote don’t do anything, so you have to look for your original TV remote or figure out where exactly the volume controls are on your TV. So stop looking through the cabinets and try some of these Apple TV troubleshooting tips.
The Different Remotes
At the time of writing, there are three remote designs for Apple TV devices, as you can see here. The layout for the remotes with the Apple TV HD and Apple TV 4K looks the same and has a MENU button.
However, the new Apple TV 4K second and third-generation models have changed things. The glass touch interface is gone, replaced by a touch-sensitive circle and directional wheel. The most crucial difference is that the MENU button on the latest remotes has been changed to a Back button, represented by a left arrow.
So whenever we refer to the MENU or Back button below, remember that this is the same button.
1. Does It Happen in Every App?
Before we blame the remote itself, it’s a good idea to confirm that the volume controls aren’t working in different apps. Try it on Netflix, Amazon Prime Video, or whichever streaming services you subscribe to. If the volume control issue only happens in certain apps, check for updates or uninstall and then reinstall that app.
2. Restart Your Apple TV
Restarting the Apple TV clears up any number of random glitches. Hold the Back or MENU buttons simultaneously with the TV button to restart your device.
Keep holding these two buttons until the Apple TV indicator light blinks rapidly. Unplug the Apple TV from the wall when you see the light blinking. Wait at least five seconds, then plug it in again and power it on. You should see the Apple logo on your TV screen if the reboot is successful.
3. Restart Your Remote
You can restart the remote if restarting the Apple TV doesn’t do the trick. Here’s how:
- Press and hold the TV and volume down buttons simultaneously for about five seconds.
- Wait for the status light on your Apple TV to turn off and then on again.
- Release the buttons on the remote.
- Wait for the Connection Lost Notification to appear onscreen.
- Wait while the remote restarts.
- The remote is ready to use when you see the Connected notification.
After restarting the remote, try adjusting the volume again.
4. Check for Software Updates
Your Apple TV has to work with various brands (e.g., Samsung, Sony, or LG) and different models within that brand. If you have a new TV or the TV has recently received a firmware update, you may need to update Apple TV too.
Usually, your Apple TV will show a notification when a new update is ready, but you can manually check for one like this:
- Open Settings.
- Go to System.
- Open Software Updates.
- If an update is available, you can select Download and Install.
Wait for the update process to complete, and then try using your volume buttons again.
5. Charge the Remote
If your remote’s battery is low, it may be acting up. Here’s how to check the battery level:
- Open Settings.
- Go to Remotes and Devices.
- Check the remaining battery percentage.
Leave the remote connected to the charger for at least 30 minutes after checking its battery level and determining that it’s low.
6. Move Closer to The Apple TV
The Apple TV remote control uses Bluetooth to communicate with the box itself, but for some TV models, it uses IR (Infrared) to control TV functions such as adjusting the volume. Unfortunately, typical IR issues can prevent this from working correctly.
While Bluetooth will work from any practical distance you may be from the TV, IR can struggle to cover longer distances, especially in bright environments. Move closer to the TV and see whether your volume controls start working. If it works at closer distances, it may indicate that the IR signal isn’t strong enough to overcome distance or interference.
7. Clean the IR Sensors
Another IR-related issue is whether the sensors are obscured by dirt. Check the IR sensor on the TV and the transmitter on the remote to make sure dust or other foreign matter isn’t blocking the signal. Remember that Bluetooth will be unaffected by this, which might explain why only volume doesn’t work or works intermittently.
8. Enable HDMI-CEC
HDMI-CEC is a technology that allows a device like an Apple TV or Apple TV 4K to control your TV directly. It takes advantage of the bi-directional communication on an HDMI cable.
If your TV supports HDMI-CEC, you should also turn it on and ensure it’s enabled on your Apple TV. This also bypasses any IR-related problems since the Apple TV is sending commands to the TV over HDMI after receiving a Bluetooth signal from the remote.
Apart from controlling your TV’s volume, HDMI-CEC also lets the Apple TV turn your TV on or off. You’ll have to consult its manual to enable the feature on your TV. Some TVs call the feature HDMI-CEC, but others may use a name that includes the term “link” somewhere.
To ensure that HDMI-CEC is activated on your Apple TV, go to Settings > Remotes and Devices > Control TVs and Receivers and check that the setting is active. Then try the volume controls again.
9. Use an iPhone or iPad As a Remote
If you have an iPhone or iPad on the same Wi-Fi network as your Apple TV and on the same Apple ID, you can use it as a remote control thanks to the Apple TV Remote app.
Whether in iOS or iPadOS, simply swipe down from the top right corner of the screen to reveal the Control Center, then look for the remote icon and select it.
Now you have full remote functionality on your device’s touch screen. Try to use the virtual volume controls to see if they work. If the volume controls on the virtual remote work, but the physical buttons don’t, there may be other problems.
10. Pair Your Remote Again
If restarting your remote isn’t effective, you can try pairing the remote with the Apple TV again:
- Turn your Apple TV on and make sure you can see the Home screen on your TV.
- Point your remote at the Apple TV and bring it within three inches of the device.
- Press and hold the Back or Menu button and the volume up button for five seconds.
- If asked, put your remote on top of the Apple TV.
If the remote fails to sync, check that you have the latest version of tvOS. Remember that you can use an iPhone or iPad as a temporary remote if your Siri Remote isn’t usable for any reason.
11. Try Another Remote
If you have multiple Apple TVs or have a friend willing to lend you their remote, one final check you can do is to use a different remote. If the other remote doesn’t work either, the issue must be with the Apple TV, your TV, or a specific combination of both. You may want to consider a factory reset of your Apple TV and carefully check all the settings on the TV and Apple TV box to ensure it looks right.
Likewise, you can take your remote and try to use it with another Apple TV; if the volume control problem follows the remote, it means there’s something wrong with the remote itself.
12. Take Your Remote to Apple Support (Or Buy A New one)
If you’re 100% sure your remote is the issue, you can take it back to Apple for a warranty replacement. Repairing an Apple TV remote is rarely worth it, so if there’s no warranty option left, you’re best off buying a replacement remote.
The good news is that the latest Siri remote model is backward compatible with older Apple TV devices, so you can get a nice upgrade to soften the blow of having to replace the remote. However, you may not have all the functionality the new remote offers.
