您是否曾尝试观看YouTube视频，却发现加载图标一直在转圈，或者视频完全空白？
YouTube无法正常工作的原因是什么？在本文中，我们将探讨超过 15 种当您发现YouTube无法正常工作时可以尝试的方法。这些提示中的至少一个应该可以解决您的问题。
YouTube 倒闭了吗？(Is YouTube Down?)
如果您甚至无法访问YouTube网站，则该网站本身可能存在潜在问题。
这始终是您应该检查的第一件事。因为如果YouTube出现问题，它可能会影响全球成千上万的用户。最好的两个检查站点是Downdetector或Outage.Report。
在Downdetector 上(Downdetector)，您会看到一个图表，显示过去 24 小时内遇到YouTube问题的用户数量。(YouTube)还有一个我对 Youtube 有问题的(I have a problem with Youtube)按钮，您可以使用它来报告您的问题。
Outage.Report显示世界地图和热图，显示世界上哪些地区的站点问题最多。
YouTube 是否存在技术问题？(Is YouTube Having Technical Issues?)
接下来要检查的是，即使您可以访问YouTube，该网站是否存在内部技术问题？这种情况发生的频率比人们想象的要多。
一些可能代表内部技术问题的问题：
- 特定按钮不起作用。
- 菜单行为异常。
- 视频(Video)控制按钮无法正常工作。
- (White)按下播放按钮时出现白色或黑色视频。
Youtube 帮助页面(Youtube Help page)是搜索您所看到的特定问题的地方 。
您可能会发现其他用户过去也遇到过同样的问题，您可以从社区内的解决方案中学习。
您还可能会发现问题是YouTube内部技术故障，您需要做的就是等待。
YouTube 广告是否会导致问题？(Are YouTube Ads Causing The Problem?)
尝试播放YouTube视频时可能发生的另一个常见问题是视频无法播放。或者它会在多次尝试后播放，然后再次停止播放。
在尝试以下所有修复之前，最好确保视频中的广告没有导致问题。要测试是否是这种情况，请选择指向包含整个视频播放列表的频道页面的链接，包括您无法播放的视频。
当您的Google(Google)帐户中的设置阻止带有YouTube广告的视频时，可能会出现此问题。要测试是否是这种情况，请创建一个新的测试Google帐户并查看它是否可以正常播放视频。如果是这样，很可能就是这种情况。
要解决YouTube无法正常工作的问题：
- 在您的浏览器中打开Google.com并确保您登录的是您在YouTube 上使用的同一个(YouTube)Google帐户。
- 选择右上角的Google个人资料图标，然后选择(Google)管理您的 Google 帐户(Manage your Google Account)。
- 从左侧菜单中选择数据和个性化。(Data & personalization)
- 向下滚动到广告个性化(Ad personalization)，然后选择转到广告设置(Go to ad settings)。
- 确保启用了广告个性化(Ad personalization is ON)切换开关。
如果关闭此功能，可能会影响您是否可以播放一些带有广告的YouTube视频。(YouTube)启用它可以解决此问题。
是私人视频吗？(Is It a Private Video?)
如果您尝试观看私人视频，则需要确保您已受邀观看该视频，然后才能播放。
确保(Make)创建私人视频的人知道如何更改视频隐私设置(change the video privacy settings)。
为了能够观看您受邀观看的私人视频：
- 您需要拥有自己的YouTube帐户并登录。
- 如果您有多个YouTube帐户，请确保您已登录分享视频的那个帐户。
- 与您共享后，您需要一个指向私人视频的直接链接。
在移动设备上更新 YouTube 应用(Update YouTube App On Mobile Devices)
如果YouTube视频无法在您的手机上播放，您可能需要更新YouTube应用。这是因为某些更新可能会在应用尚未更新的移动设备上破坏旧版本的YouTube 。
更新应用程序可以解决这些问题。
要在 Android 上执行此操作：
- 打开 Google Play 商店应用。
- 点击菜单图标并选择我的应用和游戏。(My apps & games.)
- 点击YouTube 应用右侧的更新。(Update)
要在 iOS 设备上更新YouTube应用：(YouTube)
- 在手机上打开App Store应用程序。
- 在屏幕底部，选择更新(Updates)。
- 在列表中的YouTube(YouTube)徽标旁边，选择更新(Update)以更新应用程序。
YouTube应用更新后，重新启动您的移动设备。然后重新打开应用程序并再次尝试观看YouTube视频。
确保浏览器不会引起问题(Make Sure The Browser Isn’t Causing Problems)
如果您使用Chrome观看YouTube视频，有许多Chrome设置可能会导致YouTube停止工作。
在Chrome(Chrome)浏览器上尝试以下所有修复以解决此问题。
清除 Cookie 和缓存(Clear Cookies and Cache)
清除Chrome中的所有 cookie 和缓存通常可以解决许多YouTube问题。
去做这个：
- 选择Chrome(Chrome)浏览器右上角的三个点以打开菜单。
- 从菜单中选择更多工具。(More tools)
- 选择清除浏览数据(Clear browsing data)。
- 在清除浏览数据窗口中，确保Cookies 和其他站点数据(Cookies and other site data)以及缓存的图像和文件(Cached images and files)都被选中，然后选择清除数据(Clear data)。
更新 Chrome(Update Chrome)
有时，最近的Chrome更新可能会导致旧版本的Chrome在播放YouTube视频时出现问题。您可以通过将Chrome版本更新到最新版本来解决此问题。
去做这个：
- 选择Chrome(Chrome)浏览器右上角的三个点以打开菜单。
- 选择帮助(Help)，然后选择关于 Google Chrome(About Google Chrome)。
- 在关于 Chrome(About Chrome)页面上，Google会检查您是否拥有最新版本。如果您不这样做，更新将自动进行。
检查代理设置(Check Proxy Settings)
有时，恶意应用程序或浏览器扩展程序可能会更新您的代理设置并导致使用YouTube出现问题。
要将Chrome代理设置恢复为默认设置：
- 在浏览器 URL 字段中键入chrome://settings/system
- 选择打开您计算机的代理设置(Open your computer’s proxy settings)。
- 在代理设置窗口中，确保手动(Manual)代理设置下的使用代理服务器(Use a proxy server)设置为关闭(Off)，并且自动(Automatic)代理设置下的自动检测设置(Automatically detect settings)设置为打开(On)。
如果您在使用手动代理设置的公司网络上使用浏览器，请联系您的 IT 部门以了解这些设置并获得帮助，将它们设置回正确的设置。
启用 Javascript(Enable Javascript)
YouTube 需要在您的Chrome浏览器中启用(Chrome)Javascript才能正常工作。
去做这个：
- 选择Chrome(Chrome)浏览器右上角的三个点，然后选择设置(Settings)。
- 向下滚动(Scroll)到隐私(Privacy)和安全(Security)部分，然后选择站点设置(Site Settings)。
- 向下滚动到 JavaScript。
- 如果状态当前不是“Allowed”，请选择它并启用Allowed右侧的切换。
禁用广告拦截(Ad Blocker)器并使用不同的浏览器(Use Different Browser)
广告拦截器通常不会在YouTube中引起任何问题，但根据您使用的广告拦截器以及您在广告拦截器中启用的设置，值得尝试禁用以确保不会导致问题。
除了广告拦截器之外，其他插件（如Disconnect、Privacy Badger、ScriptSafe等）可以阻止YouTube上可能阻止视频播放的某些元素。
最后，如果您使用像Brave这样的浏览器，它具有一些非常严格的默认隐私功能，可能会导致YouTube出现问题。尝试其他浏览器，看看是否能解决问题。如果是这样，请尝试禁用所有加载项和任何浏览器隐私功能。
检查您的互联网连接(Check Your Internet Connection)
这似乎很明显，但许多人没有意识到YouTube无法正常工作，因为他们失去了互联网连接。
- 在Windows或Mac上，您可以打开命令提示符 ( Windows ) 或终端 ( Mac )，然后键入ping google.com并按 Enter。如果您看到回复以毫秒为单位的 IP 地址和时间，则您的互联网连接正常。
- 尝试打开浏览器并访问其他网站，例如Google.com或Facebook.com。如果您可以正常加载网页并单击链接，则您的互联网连接正常。
如果您的互联网连接不良，您需要先对互联网连接进行故障排除，(troubleshoot the internet connection)然后才能再次测试 YouTube。
可以让您的 Internet 再次正常工作的几个快速修复方法是刷新您的 DNS 设置(flush your DNS settings)，并重置您的网络设置(reset your network settings)。
更新显卡驱动(Update Graphics Driver)
如果您在尝试播放YouTube视频时看到黑屏、白屏或绿屏，则问题可能出在您的显卡驱动程序上。
快速解决此问题的方法是确保您拥有最新的显卡驱动程序。
- 选择“开始”菜单，键入run，然后选择“运行”应用。
- 键入devmgmt.msc并按 Enter。
- 在设备管理器中，展开显示适配器(Display Adapters)。
- 右键单击您的显卡并选择更新驱动程序(Update driver)。
- 选择自动搜索...(Search automatically…)，Windows将在 Internet 上搜索最新的驱动程序软件并自动安装。
更新驱动程序后重新启动计算机。
禁用硬件加速(Disable Hardware Acceleration)
为了在观看YouTube时获得最佳质量的视频，启用硬件加速是一个不错的选择。但是，在较旧的计算机上，它可能会导致性能问题。
要查看这是否是问题所在，请尝试禁用硬件加速。
- 在浏览器 URL 字段中键入chrome://settings/system
- 禁用在可用时使用硬件加速(Use hardware acceleration when available)右侧的切换。
- 选择重新启动(Relaunch)以重新启动 Chrome。
同步时间、日期和地区(Sync Time, Date, And Region)
很少有人想到的一种奇怪行为是，当您的计算机上的时区设置不正确时会发生什么。这可能会导致YouTube 视频(YouTube videos)无法正常播放，并且可能只是不断显示加载标志。
您可以快速检查此设置以确保它不会导致问题。
- 右键单击(Right-click)Windows任务栏中的时间和日期。
- 选择Adjust date/time。
- 在日期(Date)和时间窗口中，将自动设置时间(Set time automatically)的切换设置为开(On)。
- 还将自动设置时区(Set time zone automatically)的切换设置为On。
在 Mac 上：
- 打开系统偏好设置
- 选择日期和时间
- 在时区下，选择使用当前位置自动设置时区(Set time zone automatically using current location)
为您的时间和时区重新启动系统，以便系统自动更新。
卸载冲突的应用程序(Uninstall Conflicting Apps)
有时，您最近安装的恶意应用可能会导致播放YouTube视频出现问题。卸载这些应用程序通常可以解决YouTube无法正常工作的问题。
您可以检查最近安装的应用程序并将其卸载。
- 选择“开始”菜单，键入run，然后选择“运行”应用。
- 键入appwiz.cpl并按 Enter。
- 选择Installed On标题以按最近安装的顺序对应用程序进行排序。
- 选择(Select)您已安装的任何可能导致问题的应用程序，然后选择顶部的卸载以卸载该应用程序。(Uninstall)
还可以让Chrome搜索并清理系统上的任何有害软件。
去做这个：
- 打开 Chrome，在浏览器URL字段中输入chrome://settings/cleanupEnter。
- 在此窗口中，选择“查找”(Find)按钮，让Chrome扫描有害应用程序并将其删除。
扫描只需要几分钟，但值得做的是确保您的系统上没有任何可能导致播放YouTube视频冲突的有害软件。
YouTube 不工作时的其他修复(Other Fixes When YouTube Is Not Working)
如果一切都失败了，您尝试观看的YouTube视频可能在您所在的地区受到限制。(YouTube)
一个很好的解决方法是尝试使用 VPN 服务(using a VPN service)访问您想要观看的YouTube视频。(YouTube)这会“欺骗” YouTube以为您是从不同国家/地区连接的，这可能会允许您观看视频。
另一个适用于不同人的修复方法是确保您的系统上安装了最新的Windows更新。启用自动更新(enable automatic updates)是个好主意，这样就不会导致观看YouTube视频出现问题。
希望其中一个(Hopefully one)修复解决了您遇到的YouTube视频无法正常工作的问题。在下面的评论部分中分享(Share)哪个修复对您有用，或者如果您仍然遇到问题。
YouTube Not Working? Here Are Quick Fixes To Try
Have you ever tried watchіng YouTube videoѕ only to find that the loading icon just keeps circlіng, or the video is entirely blank?
What are the reasons for YouTube not working? In this article we’ll explore over 15 things you can try when you find that YouTube just isn’t working right. At least one of these tips should fix your issue.
Is YouTube Down?
If you can’t even get to the YouTube website, there could be a potential problem with the site itself.
This is always the first thing you should check. Because if there is a problem with YouTube, it’s likely impacting many thousands of users across the globe. The best two sites to check for this is Downdetector or Outage.Report.
On Downdetector, you’ll see a graph showing the number of users who’ve had YouTube problems in the last 24 hours. There’s also a I have a problem with Youtube button you can use to report your issue.
Outage.Report displays a map of the world with a heat map showing which regions of the world are having the most problems with the site.
Is YouTube Having Technical Issues?
The next thing to check is, even though you can access YouTube, is the site having internal technical issues? This happens more often than people think.
Some issues that can represent internal technical issues:
- Specific buttons not working.
- Menus behaving strangely.
- Video control buttons not working right.
- White or black video when you press the play button.
The Youtube Help page is the place to go to search for the specific issue you’re seeing.
You may find that other users have had the same issues in the past, and you can learn from the solutions within the community.
You could also discover that the issue is an internal YouTube technical glitch, and all you need to do is wait.
Are YouTube Ads Causing The Problem?
Another common issue that can happen when you try to play YouTube videos is that the video won’t play. Or it’ll play after multiple attempts and then stop playing again.
Before you attempt all of the fixes below, it’s a good idea to make sure the ads on the video aren’t causing the problem. To test if this is the case, select the link to the channel page that contains the entire playlist of videos, including the one you can’t play.
This issue can happen when a setting in your Google account is blocking videos with YouTube ads. To test if this is the case, create a new test Google account and see if it plays the video fine. If it does, this is likely the case.
To fix this issue with YouTube not working:
- Open Google.com in your browser and make sure you’re signed into the same Google account you’re using on YouTube.
- Select the Google profile icon at the upper right and select Manage your Google Account.
- Select Data & personalization from the left menu.
- Scroll down to Ad personalization and select Go to ad settings.
- Make sure that the toggle for Ad personalization is ON is enabled.
If this is turned off, it could potentially impact whether or not you can play some YouTube videos with ads. Enabling it could fix this issue.
Is It a Private Video?
If you’re trying to view a private video, you’ll need to make sure that you’ve been invited to view the video before you can play it.
Make sure the person who created the private video knows how to change the video privacy settings.
To be able to view private videos you’ve been invited to view:
- You need to have your own YouTube account and be signed into it.
- If you have multiple YouTube accounts, make sure you’re signed into the one the video was shared with.
- You need a direct link to the private video once it’s been shared with you.
Update YouTube App On Mobile Devices
If YouTube videos aren’t working on your mobile phone, you may need to update the YouTube app. This is because some updates may break old versions of YouTube on mobile devices where the app hasn’t been updated yet.
Updating the app can resolve those issues.
To do this on Android:
- Open the Google Play Store app.
- Tap the menu icon and select My apps & games.
- Tap Update to the right of the YouTube app.
To update the YouTube app on iOS devices:
- Open the App Store app on your phone.
- At the bottom of the screen, select Updates.
- Next to the YouTube logo in the list, select Update to update the app.
Once the YouTube app is updated, restart your mobile device. Then reopen the app and try viewing the YouTube video again.
Make Sure The Browser Isn’t Causing Problems
If you’re using Chrome to view YouTube videos, there are a number of Chrome settings that could cause YouTube to stop working.
Try all of the following fixes on the Chrome browser to fix the issue.
Clear Cookies and Cache
Clearing all cookies and cache in Chrome often fixes numerous YouTube issues.
To do this:
- Select the three dots in the upper right corner of the Chrome browser to open the menu.
- Select More tools from the menu.
- Select Clear browsing data.
- In the Clear browsing data window, make sure Cookies and other site data and Cached images and files are both selected, and select Clear data.
Update Chrome
Sometimes, recent Chrome updates can lead to older versions of Chrome having issues playing YouTube videos. You can resolve this by updating your version of Chrome to the most recent version.
To do this:
- Select the three dots in the upper right corner of the Chrome browser to open the menu.
- Select Help and select About Google Chrome.
- On the About Chrome page, Google will check that you have the latest version. If you don’t, the update will take place automatically.
Check Proxy Settings
Sometimes, malicious apps or browser extensions may update your proxy settings and cause issues with using YouTube.
To set your Chrome proxy settings back to default:
- Type chrome://settings/system in the browser URL field.
- Select Open your computer’s proxy settings.
- In the proxy settings window, make sure Use a proxy server under Manual proxy setup is set to Off, and that Automatically detect settings under Automatic proxy setup is set to On.
If you’re using a browser on a company network that uses manual proxy settings, reach out to your IT department to find out what those are and get help setting them back to the correct settings.
Enable Javascript
YouTube needs Javascript enabled in your Chrome browser in order to work properly.
To do this:
- Select the three dots in the upper right corner of the Chrome browser and select Settings.
- Scroll down to the Privacy and Security section and select Site Settings.
- Scroll down to JavaScript.
- If the status isn’t currently “Allowed”, select it and enable the toggle to the right of Allowed.
Disable Ad Blocker and Use Different Browser
Ad blockers usually don’t cause any problems in YouTube, but depending on what ad blocker you are using and what settings you have enabled in your ad blocker, it’s worth trying to disable to make sure that’s not causing the problem.
In addition to ad blockers, other plugins like Disconnect, Privacy Badger, ScriptSafe, etc. can block certain elements on YouTube that may prevent the videos from playing.
Lastly, if you’re using a browser like Brave, it has some very strict default privacy features that could be causing issues with YouTube. Try a different browser and see if that fixes the issue. If it does, try disabling all add-ons and any browser privacy features.
Check Your Internet Connection
It seems obvious, but many people don’t realize that YouTube isn’t working because they’ve lost their internet connection.
- On Windows or Mac, you can open a command prompt (Windows) or terminal (Mac) and type ping google.com and press enter. If you see a reply with an IP address and time in ms, your internet connection is fine.
- Try opening the browser and visiting a different website like Google.com or Facebook.com. If you can load the web page fine and click through links, your internet connection is okay.
If your internet connection is bad, you’ll need to troubleshoot the internet connection before you can test YouTube again.
A couple of quick fixes that can get your internet working properly again is to flush your DNS settings, and reset your network settings.
Update Graphics Driver
If you’re seeing a black, white, or green screen when trying to play YouTube videos, the issue could be your graphics driver.
A quick fix for this is making sure you have the latest driver for your graphics card.
- Select the Start menu, type run, and select the Run app.
- Type devmgmt.msc and press Enter.
- In Device Manager, expand Display Adapters.
- Right-click your graphics card and select Update driver.
- Select Search automatically… and Windows will search the internet for the latest driver software and install it automatically.
Restart your computer once drivers are updated.
Disable Hardware Acceleration
For the best quality video while watching YouTube, enabling hardware acceleration is a good option. However, on older computers it can cause performance problems.
To see if this is the issue, try disabling hardware acceleration.
- Type chrome://settings/system in the browser URL field.
- Disable the toggle to the right of Use hardware acceleration when available.
- Select Relaunch to relaunch Chrome.
Sync Time, Date, And Region
One odd behavior not many people think about is what happens when your time zone is incorrectly set on your computer. This can lead to YouTube videos not working properly, and may just show the loading sign constantly.
You can quickly check this setting to make sure it’s not causing the problem.
- Right-click the time and date in the Windows taskbar.
- Select Adjust date/time.
- On the Date & time window, set the toggle for Set time automatically to On.
- Also set the toggle for Set time zone automatically to On.
On a Mac:
- Open System Preferences
- Select Date & time
- Under time Zone, select Set time zone automatically using current location
Restart your system for your time and timezone to get updated automatically by your system.
Uninstall Conflicting Apps
Sometimes, malicious apps you recently installed can cause issues with playing YouTube videos. Uninstalling those apps will often resolve the issue with YouTube not working.
You can check for apps you’ve recently installed and uninstall them.
- Select the Start menu, type run, and select the Run app.
- Type appwiz.cpl and press Enter.
- Select the Installed On header to sort apps in order of the ones most recently installed.
- Select any apps you’ve installed that might be causing an issue and select Uninstall at the top to uninstall that app.
Also have Chrome search for and clean up any harmful software on your system.
To do this:
- Open Chrome, type chrome://settings/cleanup in the browser URL field, and press Enter.
- In this window, select the Find button to have Chrome scan for harmful apps and remove them.
The scan only takes a few minutes, but it’s worth doing to make sure there isn’t any harmful software on your system that could be causing conflicts with playing YouTube videos.
Other Fixes When YouTube Is Not Working
If all else fails, the YouTube video you’re trying to view may be restricted in your region.
A good workaround for this is to try using a VPN service to access the YouTube video you want to watch. This “tricks” YouTube into thinking you’re connecting from a different country, which may allow you to view the video.
Another fix that has worked for different people is making sure you have the latest Windows updates installed on your system. It’s a good idea to enable automatic updates so this doesn’t cause a problem with viewing YouTube videos.
Hopefully one of these fixes has resolved the issue you’re having with YouTube videos not working. Share which fix worked for you, or if you’re still having issues, in the comments section below.
