在 iPhone 上使用假冒、磨损或损坏的配件可能会触发“此配件可能不受支持”警报。配件连接器或设备的闪电端口上的异物(Foreign)也可能导致此错误。
与软件相关的故障是另一个值得一提的因素。这篇文章提供了七种可能的问题解决方案和其他类似的警报。
具体警报可能会因您的 iPhone 型号或操作系统而异。“此 iPhone 不支持此配件”、“可能不支持此配件”和“不支持(Supported)配件”是此错误的常见变体。但是，他们的故障排除解决方案是相同的。
1. 重新连接电缆
您的 iPhone 有时可能会错误地显示警告消息。当屏幕上出现警报时，点击弹出窗口上的确定(OK)或关闭按钮并拔下配件。(Dismiss)等待(Wait)几秒钟，然后将电缆重新连接到 iPhone 或 iPad。
这可能会暂时解决问题，但警报可能会在一段时间后再次出现——尤其是在配件有缺陷的情况下。
如果配件仍然无法在您的 iPhone 和其他设备上运行，请继续执行下一个故障排除解决方案。
2.关闭或重启你的 iPhone
该错误也可能是由于临时软件故障造成的。插入充电线时，如果 iPhone 一直显示“此配件可能不受支持”，请重新启动。
打开设置(Settings)应用程序，选择常规(General)，点击关机(Shut Down)并等待 30 秒让您的 iPhone 完全关闭。
之后(Afterward)，将数据线插入电源适配器，然后将Lightning接口连接到 iPhone。如果您的 iPhone 无法自动充电或重启，则可能是充电线或适配器出现故障或损坏。手动重启 iPhone（按住电源按钮）并尝试下一个故障排除修复。
3.确认配件兼容性(Accessory Compatibility)
并非所有Apple配件都可以在您的设备上使用，尤其是在您使用旧 iPhone 或 iPad 时。如果警报不断弹出，则您的 iPhone 不支持该配件。将配件连接到其他设备并检查它是否仍处于良好状态。
如果您不确定配件与 iPhone 的兼容性，请联系制造商。
4.清洁充电线(Charging Cable)和电源适配器(Power Adapter)
由于异物干扰，您的iPhone 可能会充电缓慢(iPhone may charge slowly)或无法充电。(fail to charge )检查充电电缆的两端，确保它们的表面没有灰尘、碎屑、棉绒或污垢。
从 iPhone 和电源适配器上拔下线缆的两端。之后(Afterward)，使用柔软、干燥、不起毛的布擦拭线缆的闪电(Lightning)接头。您也可以使用棉签或干纸，但请注意不要留下任何残留物。要清洁USB连接器，请插入软毛牙刷并轻轻水平刷毛。这应该会清除连接器上的污垢、粘稠物和其他颗粒。
您还应该检查充电器（电源适配器）上的USB端口是否有异物。接下来，清洁充电器的USB端口，连接Lightning 数据(Lightning)线并为 iPhone 充电。如果警报再次出现，请将充电器插入其他电源并检查是否可以解决问题。
避免(Avoid)使用任何液体材料（甚至是水）清洁您的配件。这可能会腐蚀或损坏USB和Lightning连接器上的金属触点。有关清洁Apple产品和配件的详细说明，请参阅此 Apple 支持文档。(this Apple Support document)
5.清洁你的 iPhone 充电端口
iPhone 充电端口中的异物可能会触发“可能不支持此配件”错误。用手电筒检查 iPhone 的充电端口，并清除发现的任何异物。
将来自气体除尘器（罐装空气）的压缩空气喷入端口。这是一种更安全的方法，可以清除电子设备微小空间中的污垢和污垢，而不会损坏精密部件。
或者，将扁平牙签或尖头棉签插入端口并轻轻清除异物。避免(Avoid)清洁端口太快或太用力，以免将颗粒进一步推入端口。
同样(Again)，请勿使用尖锐或金属物体（大头针、回形针、针等）清除 iPhone 端口中的异物。它们会损坏端口中的金属触点。同样(Likewise)，不要将空气从嘴里吹入端口。从口中呼出的气体中含有水分或微小的水滴，可能会损坏您的 iPhone。
6.尝试不同的配件
Apple建议使用正品配件为 iPhone（和 iPad）充电。因此，请务必使用Apple在线商店或线下商店的充电配件。
如果您使用的是Apple的原装 Lightning 转(Apple)USB数据线，请检查它是否有以下任何铭文：
- 由Apple在加利福尼亚(California Assembled)设计在中国组装(China)
- 由Apple在加利福尼亚(California Assembled)设计在越南组装(Vietnam)
- 由Apple在加利福尼亚 Indústria Brasileira设计(California Indústria Brasileira)
这些铭文的末尾也应该有一个 12 位的序列号。第三方电缆(cables)没有铭文。因此(Hence)，请注意非 Apple 充电配件上的Made for Apple (MFI)标签或认证。(Made for Apple (MFI))您会在经过认证的第三方配件的包装上找到标签。
如果电缆没有序列号或MFI标签，则为仿冒品。市面上有许多带有假MFI标签的第三方配件。因此，我们建议使用Apple 的配件搜索工具(Apple’s accessory search tool)来确认您的充电器或数据线是否经过 MFI 认证(MFI-certified)。
在您的网络浏览器上打开该工具，然后使用其品牌名称、型号、通用产品代码(Universal Product Code)( UPC ) 或欧洲商品编号(Article Number)( EAN )在 Apple 的数据库中搜索您的电缆。您可以在电缆的包装或制造商网站的产品页面上找到这些编号/代码。
我们还建议阅读 Apple 关于识别假冒或未经认证的充电配件(identifying counterfeit or uncertified charging accessories)的支持文档。
7. 更新你的 iPhone
根据Apple的说法，某些配件可能需要最新版本的 iOS 才能正常工作。如果这些故障排除修复都无法阻止错误，请在 iPhone 上安装最新的 iOS 更新。
连接(Connect)到 Wi-Fi 网络，前往“设置”(Settings) > “通用(General)” > “软件更新”(Software Update)，然后点击“下载并安装(Download and Install)”以更新您的 iOS 设备。
联系 Apple 支持
如果您的 iPhone 在未连接任何配件的情况下显示警报，则闪电(Lightning)端口可能充满了异物。清洁端口应该会停止警报——请参阅上面的方法 #4 以获取说明。如果问题仍然存在，请联系 Apple 支持(Contact Apple Support)或访问附近的Apple Store 。
Getting “This Accessory May Not Be Supported” on iPhone? 7 Ways to Fix
Uѕing countеrfeit, frayed, or damaged accessories оn your iPhone may trigger thе “This aсcessory may not be supported” alert. Foreign particles on the accesѕory’s connеctor(s) or your device’s Lightning port can also cаuse this error.
Software-related malfunction is another factor worth mentioning. This post provides seven possible solutions to the problem and other similar alerts.
The specific alert may vary depending on your iPhone’s model or operating system. “This accessory is not supported by this iPhone,” “This accessory may not be supported,” and “Accessory Not Supported” are common variations of this error. But, their troubleshooting solutions are the same.
1. Reconnect the Cable
Your iPhone may sometimes display the warning message in error. When the alert appears on the screen, tap the OK or Dismiss button on the pop-up and unplug the accessory. Wait for some seconds and reconnect the cable to your iPhone or iPad.
That may temporarily fix the problem, but the alert may reappear after some time—especially if the accessory is defective.
Proceed to the next troubleshooting solution if the accessory still doesn’t work on your iPhone and other devices.
2. Shut Down or Reboot Your iPhone
The error could also be due to a temporary software glitch. Restart your iPhone if it keeps displaying “This accessory may not be supported” when you plug in a charging cable.
Open the Settings app, select General, tap Shut Down and wait 30 seconds for your iPhone to shut down completely.
Afterward, plug the cable into a power adapter and connect the Lightning connector to your iPhone. If your iPhone doesn’t charge or restart automatically, the charging cable or adapter is likely faulty or damaged. Restart your iPhone manually (press and hold the power button) and try the next troubleshooting fix.
3. Confirm the Accessory Compatibility
Not all Apple accessories will work on your device, especially if you use an old iPhone or iPad. If the alert keeps popping up, your iPhone doesn’t support the accessory. Connect the accessory to other devices and check if it’s still in good condition.
Contact the manufacturer if you’re unsure about an accessory’s compatibility with your iPhone.
4. Clean Your Charging Cable and Power Adapter
Your iPhone may charge slowly or fail to charge due to interference from foreign particles. Examine both ends of your charging cable and ensure there isn’t dirt, debris, lint, or grime in and on their surfaces.
Unplug both ends of the cable from your iPhone and power adapter. Afterward, use a soft, dry, lint-free cloth to wipe your cable’s Lightning connector. You can also use a cotton swab or dry paper, but be careful not to leave any residue. To clean the USB connector, insert a soft toothbrush and gently stroke the bristles horizontally. That should dislodge dirt, gunk, and other particles from the connector.
You should also examine the USB port on your charger (power adapter) for foreign particles. Next, clean your charger’s USB port, attach a Lightning cable and charge your iPhone. If the alert resurfaces, plug the charger into a different power source and check if that resolves the problem.
Avoid cleaning your accessories with any liquid material—not even water. That could corrode or damage the metal contacts on the USB and Lightning connectors. Refer to this Apple Support document for detailed instructions on cleaning Apple products and accessories.
5. Clean Your iPhone Charging Port
Foreign particles in your iPhone’s charging port can trigger the “This accessory may not be supported” error. Examine your iPhone’s charging port with a flashlight and remove any foreign object you find.
Spray compressed air from a gas duster (canned air) into the port. That’s a safer method of dislodging dirt and grime from tiny spaces in electronic devices without damaging delicate parts.
Alternatively, insert a flat toothpick or pointed cotton swab in the port and gently clean out foreign objects. Avoid cleaning the port too fast or too hard, so you don’t push the particles further into the port.
Again, do not use sharp or metal objects (pin, paperclip, needle, etc.) to remove foreign particles from your iPhone’s port. They will damage the metal contacts in the port. Likewise, don’t blow air from your mouth into the port. Exhaled breath from your mouth contains moisture or minuscule droplets of water that can damage your iPhone.
6. Try a Different Accessory
Apple recommends charging iPhones (and iPads) with authentic accessories. So make sure you use charging accessories from Apple’s online store or offline outlets.
If you’re using an original Lightning to USB cable from Apple, check if it has any of the inscriptions below:
- Designed by Apple in California Assembled in China
- Designed by Apple in California Assembled in Vietnam
- Designed by Apple in California Indústria Brasileira
A 12-digit serial number should also be at the end of these inscriptions. Third-party cables do not have inscriptions. Hence, look out for a Made for Apple (MFI) label or certification on non-Apple charging accessories. You’ll find the label on the packaging of certified third-party accessories.
If the cable has no serial number or MFI label, it’s a knockoff. There are many third-party accessories out there with fake MFI labels. Therefore, we recommend using Apple’s accessory search tool to confirm if your charger or cable is MFI-certified.
Open the tool on your web browser and search for your cable on Apple’s database using its brand name, model number, Universal Product Code (UPC), or European Article Number (EAN). You’ll find these numbers/codes on the cable’s packaging or the product page on the manufacturer’s website.
We also recommend reading Apple’s support document on identifying counterfeit or uncertified charging accessories.
7. Update Your iPhone
According to Apple, some accessories may require the latest version of iOS to work correctly. Install the latest iOS update on your iPhone if none of these troubleshooting fixes stop the error.
Connect to a Wi-Fi network, head to Settings > General > Software Update, and tap Download and Install to update your iOS device.
Contact Apple Support
If your iPhone displays the alert without any accessories connected, the Lightning port is likely filled with foreign particles. Cleaning the port should stop the alert—refer to method #4 above for instructions. Contact Apple Support or visit a nearby Apple Store if the issue persists.
