您是否在Windows 设置(Windows Settings)应用程序或控制面板中看到您的 HP 打印机出现“(Control Panel)驱动程序(Driver)不可用”错误？当Windows遇到损坏或不兼容的 HP 打印机驱动程序时，就会出现这种情况。我们将向您展示如何解决该问题。
“驱动程序(Driver)不可用”错误(Error Happen)何时发生？
在Windows(Windows)无法加载相关打印机驱动程序的情况下，HP 打印机会显示“驱动程序(Driver)不可用”错误。各种原因（例如过时的驱动程序软件或不完整的打印机设置）通常会导致这种情况。通过以下修复解决Windows 10和 11 中的 HP 打印机问题。
1. 运行打印机疑难解答
Windows有一个内置的打印机(Printer)疑难解答程序，可以修复大多数打印机驱动程序问题和其他常见的打印机问题(other common printer problems)。在继续进行其余修复之前运行它。
1. 按Windows Key + S，键入疑难解答设置(Troubleshoot Settings)，然后按Enter。在显示的“设置”(Settings)窗口中，选择“Other/Additional疑难解答”。
2. 找到打印机(Printer)疑难解答并选择Run/Run疑难解答。
3. 选择您的 HP 打印机并按照屏幕上的说明修复打印机(Printer)故障排除程序检测到的问题。
2. 运行HP Print and Scan Doctor 应用程序(Scan Doctor App)
接下来，在您的 PC 上运行HP Print and Scan Doctor应用程序。(Scan Doctor)它是 HP 的专用故障排除程序，可以诊断和修复特定于 HP 打印机的问题。您可以从 HP 网站
下载 HP Print and Scan Doctor 。(download the HP Print and Scan Doctor)
如果HP Print and Scan Doctor检测到您的 HP 打印机存在问题，请让该工具自动为您修复这些问题，或按照任何建议自行解决。
3. 更新您的 HP 打印机
访问HP 的软件和驱动程序下载门户(HP’s Software and Driver Downloads portal)并搜索您的 HP 打印机型号。然后，下载并安装您的计算机上没有的任何推荐的支持软件（例如， HP Smart或HP Easy Start ）。此外，安装任何固件或设备驱动程序更新。
如果您无法通过 HP 的驱动程序更新工具安装设备驱动程序，请尝试使用Windows中的(Windows)设备管理(Device Manager)器。要做到这一点：
1. 按Windows + R打开运行(Run)框。然后，输入 devmgmt.msc 并选择 OK 打开设备管理器(Device Manager)。
2.展开打印(Expand Print)队列，右键单击您的打印机硬件（例如HP ENVY），然后选择更新(Update)驱动程序。
3.在更新驱动程序(Update Drivers)对话框中
选择浏览(Select Browse)我的计算机以查找驱动程序。
4. 选中包括(Include)子文件夹旁边的框。然后，选择浏览(Browse)并选择下载的驱动程序文件或文件夹。
注意：如果驱动程序文件是ZIP格式，Windows可能无法检测到它，除非您先将其解压缩。
5.选择下一步(Select Next)以更新 HP 打印机驱动程序。完成后，选择关闭(Close)以退出更新驱动程序(Update Drivers)窗口。
4. 安装新的 Windows 更新
如果您的 PC 在早期版本的Windows 10或 11 上运行，您的 HP 打印机驱动程序或支持软件可能会遇到兼容性问题，除非您更新操作系统(update the operating system)。
为此，请打开“开始(Start)”菜单并选择“设置”(Settings)。然后，选择Windows Update > Check更新 >下载(Download)并安装以安装可用的Windows更新。
此外，在Windows 更新窗格中选择(Windows Update)高级(Advanced)选项 > 可选更新或查看(View)可选更新，并安装任何 Microsoft 验证的打印机更新（如果有）。
5. 删除并重新安装(Re-install Drivers)HP 打印机(HP Printer)的驱动程序
如果“驱动程序(Driver)不可用”错误仍然存在，请尝试删除打印机并将其重新添加到您的计算机。这还涉及删除和重新安装相关的惠普驱动程序(deleting and reinstalling the relevant HP drivers)和支持软件。
1. 打开设置(Settings)应用程序并转到蓝牙(Bluetooth)和设备 >打印机(Printers)和扫描仪。
2. 选择您的 HP 打印机并选择删除(Remove)按钮进行确认。然后，在弹出窗口中
选择删除设备进行确认。(Remove)
3. 打开设备管理器。
4.展开打印机(Expand Printer)队列，右键单击您的 HP 打印机，然后选择卸载(Uninstall)设备。
5. 右键单击开始(Start)按钮并选择应用程序(Apps)和功能(Features)。
6.找到(Locate)并卸载任何 HP 驱动程序或支持软件。
7. 重新启动您的计算机。
8. 重新打开设置(Settings)应用程序并转到蓝牙(Bluetooth)和设备 >打印机(Printers)和扫描仪。
9.选择添加(Select Add)设备并从头开始设置 HP 打印机。
10. 为设备重新安装最新的驱动程序和支持软件。再次，在(Again)HP 的软件和驱动程序下载门户(HP’s Software and Driver Downloads portal)上搜索打印机型号，以确保您安装了所有内容。
6.切换到通用打印机驱动程序(Generic Printer Driver)
切换到Windows中的通用打印机驱动程序。这可能会解决“驱动器不可用”错误，但代价是会丢失 HP 打印机特有的各种功能。无论如何(Regardless)，如果问题仍然存在，最好尝试一下。
1. 打开设备管理器并在(Device Manager)打印机(Printer)队列下选择有问题的 HP 打印机。然后，右键单击并选择更新(Update)驱动程序。
2. 选择浏览(Browse)我的计算机以查找驱动程序。
3.从可用驱动程序列表中
选择让我选择。(Let)
4. 选中显示(Show)兼容硬件旁边的框。然后，选择通用(Generic)软件设备> Next。
5. 选择完成(Finish)为您的 PC 安装通用打印机驱动程序。
7. 执行 SFC 和 DISM 扫描
系统文件损坏可能是您的 HP 打印机出现“(System)驱动程序(Driver)不可用”错误的另一个原因。运行SFC 和 DISM 命令行工具(SFC and DISM command-line tools)通常有助于解决这个问题。
要启动SFC（或系统文件检查器(System File Checker)）扫描，请右键单击开始(Start)按钮并选择Windows PowerShell/Terminal（管理员(Admin)）。然后，输入 sfc /scannow并按Enter。
系统文件检查器(System File Checker)完成扫描您的计算机后，使用以下命令启动DISM （
部署(DISM)映像服务(Deployment Image Servicing)和管理）工具：(Management)
DISM.exe /Online /Cleanup-Image /Restorehealth
DISM工具需要很长时间才能完成，并且可能会出现卡住。但是，请保持Windows PowerShell窗口打开，它最终应该会结束。
修复了 HP 打印机驱动程序不可用错误(HP Printer Driver Unavailable Error Fixed)
您(Did)是否设法在计算机上修复了 HP 打印机的“驱动程序(Driver)不可用”错误？如果您这样做了，请尝试使打印机驱动程序和操作系统保持最新状态，以最大程度地减少以后遇到相同问题的机会。如果没有，请联系HP 支持(HP Support)以获取有助于解决驱动程序问题的特定型号修复程序。
7 Ways to Fix HP Printers ”Driver Is Unavailable” Error on Windows PC
Do you see a “Driver is unavailable” error fоr your HР prіnter in the Windows Settingѕ app or Control Рanel? This occurs when Windows encounters a corrupt or incompatible HP printer driver. We’ll show yoυ how to fix that.
When Does the “Driver Is Unavailable” Error Happen?
The “Driver is unavailable” error shows up for an HP printer in instances where Windows has trouble loading the relevant printer driver. Various reasons—such as outdated driver software or an incomplete printer setup—often cause that. Work through the fixes below to resolve the HP printer issue in Windows 10 and 11.
1. Run the Printer Troubleshooter
Windows has a built-in Printer troubleshooter that can fix most printer driver issues and other common printer problems. Run it before moving on to the rest of the fixes.
1. Press Windows Key + S, type Troubleshoot Settings, and press Enter. On the Settings window that shows up, select Other/Additional troubleshooters.
2. Locate the Printer troubleshooter and select Run/Run the troubleshooter.
3. Select your HP printer and follow the on-screen instructions to fix issues the Printer troubleshooter detects.
2. Run the HP Print and Scan Doctor App
Next, run the HP Print and Scan Doctor app on your PC. It’s a dedicated troubleshooter by HP that can diagnose and fix issues specific to HP printers. You can download the HP Print and Scan Doctor from the HP website.
If the HP Print and Scan Doctor detects issues with your HP printer, let the tool automatically fix them for you or follow any suggestions to do that yourself.
3. Update Your HP Printer
Visit HP’s Software and Driver Downloads portal and search for your HP printer model. Then, download and install any recommended support software (e.g., HP Smart or HP Easy Start) that you don’t already have on your computer. Also, install any firmware or device driver updates.
If you have trouble installing device drivers via HP’s driver updater tool, try using the Device Manager in Windows instead. To do that:
1. Press Windows + R to open a Run box. Then, type devmgmt.msc and select OK to open the Device Manager.
2. Expand Print queues, right-click your printer hardware (e.g., HP ENVY), and select Update driver.
3. Select Browse my computer for drivers on the Update Drivers dialog.
4. Check the box next to Include subfolders. Then, select Browse and pick the downloaded driver file or folder.
Note: If the driver file is in the ZIP format, Windows may not detect it unless you extract it first.
5. Select Next to update the HP printer driver. Once that’s done, select Close to exit the Update Drivers window.
4. Install New Windows Updates
If your PC runs on an early build of Windows 10 or 11, your HP printer driver or support software may encounter compatibility issues unless you update the operating system.
To do that, open the Start menu and select Settings. Then, select Windows Update > Check for updates > Download and install to install available Windows updates.
Also, select Advanced options > Optional updates or View optional updates within the Windows Update pane and install any Microsoft-verified printer updates if available.
5. Remove and Re-install Drivers for HP Printer
If the “Driver is unavailable” error persists, try removing and re-adding the printer to your computer. That also involves deleting and reinstalling the relevant HP drivers and support software.
1. Open the Settings app and go to Bluetooth & devices > Printers & scanners.
2. Choose your HP printer and select the Remove button to confirm. Then, select Remove device on the pop-up to confirm.
3. Open the Device Manager.
4. Expand Printer queues, right-click your HP printer, and select Uninstall device.
5. Right-click the Start button and select Apps and Features.
6. Locate and uninstall any HP drivers or support software.
7. Restart your computer.
8. Re-open the Settings app and go to Bluetooth & devices > Printers & scanners.
9. Select Add device and set up the HP printer from scratch.
10. Reinstall the latest drivers and support software for the device. Again, search for the printer model on HP’s Software and Driver Downloads portal to ensure you install everything.
6. Switch to the Generic Printer Driver
Switch to the generic printer driver in Windows. That will likely resolve the “Drive is unavailable” error but at the expense of losing various features specific to your HP printer. Regardless, it’s a good idea to try that if the issue persists.
1. Open the Device Manager and select the problematic HP printer under Printer queues. Then, right-click and choose Update driver.
2. Select Browse my computer for drivers.
3. Select Let me pick from the list of available drivers.
4. Check the box next to Show compatible hardware. Then, select Generic software device > Next.
5. Select Finish to install the generic printer driver for your PC.
7. Perform an SFC and DISM Scan
System file corruption can be another reason for your HP printer’s “Driver is unavailable” error. Running the SFC and DISM command-line tools usually helps fix that.
To initiate an SFC (or System File Checker) scan, right-click the Start button and select Windows PowerShell/Terminal (Admin). Then, type sfc /scannow and press Enter.
Once the System File Checker finishes scanning your computer, launch the DISM (Deployment Image Servicing and Management) tool with the following command:
DISM.exe /Online /Cleanup-Image /Restorehealth
The DISM tool takes a long time to complete and may appear to get stuck. However, keep the Windows PowerShell window open, and it should end eventually.
HP Printer Driver Unavailable Error Fixed
Did you manage to fix your HP printer’s “Driver is unavailable” error on your computer? If you did, try keeping the printer drivers and the operating system up-to-date to minimize the chances of running into the same problem going forward. If not, contact HP Support for model-specific fixes that could help resolve the driver issue.
