在Zoom(Zoom)通话期间，与会者是否难以听到您的声音？您的麦克风是否(Does)在会议中突然停止工作？这些是我们都试图避免的一些令人尴尬的在线会议时刻。(embarrassing online meeting moments)如果这描述了您当前的情况，那么本指南中的解决方案将帮助您解决Zoom上与音频相关的问题。
您可能会因为各种原因在Zoom(Zoom)上遇到麦克风故障，从临时软件故障到不正确的音频设置，甚至是硬件问题。
因此，在任何事情之前，请检查麦克风是否正常工作。您可以启动其他视频会议应用程序(other video conferencing apps)并检查它们是否检测到您的麦克风。对于外接耳机和便携式USB麦克风，请确保电缆没有损坏。同样(Likewise)，确认它们已正确插入计算机上的相应端口。
您也可以将麦克风切换到 PC 上的另一个端口或尝试在另一台计算机上使用它。这将有助于确定麦克风是否因麦克风故障或端口损坏而无法在Zoom上工作。(Zoom)
如果麦克风仍然无法在Zoom上工作，请参阅下面的这些故障排除建议。
1. 检查麦克风是否静音
如果参加者在Zoom(Zoom)会议中听不到您的声音，请确保您的麦克风未静音。这应该是你的第一个行动方案。查看会议窗口的左下角，然后单击取消静音(Unmute)。
快速提示：(Quick Tip:)使用Alt + A（适用于 Windows）或Shift + Command + A（适用于Mac）在Zoom中快速取消麦克风静音或静音。
如果您的耳机或外接麦克风有专用的静音按钮，请检查它是否被意外打开。
要防止 Zoom 的麦克风自动将您的麦克风静音，请转到Settings > Audio并取消选中“加入会议时将我的麦克风静音(Mute my microphone when joining a meeting)” （适用于 Windows）或“加入会议时将我的麦克风静音(Mute my mic when joining a meeting)”（适用于 Mac）的选项。
2.检查Zoom的麦克风选择(Microphone Selection)
当有多个音频设备连接到您的计算机时，Zoom会使用活动音频设备的麦克风。尽管如此，您仍然应该审查Zoom的麦克风选择。
在会议窗口中，单击静音(Mute)按钮右侧的向上箭头图标，然后在(arrow-up icon)选择麦克风(Select a Microphone)部分选择您喜欢的麦克风。
3.调整麦克风的音量
您的同事是否经常要求您在Zoom会议期间大声一点？然后你应该增加你的麦克风的音量。反之，如果您说话的声音太大，请调低麦克风的音量。
在 Windows 上调整麦克风音量(Adjust Microphone Volume on Windows)
如果您使用的是Windows计算机，请按照以下步骤提高（或降低）麦克风的输入音量。
1. 转到Settings > System > Sound选择您的输入设备(Choose your input device)部分中选择您的音频设备。
2.接下来，点击设备属性和测试麦克风(Device properties and test microphone)，进入设备设置页面。
3. 在这里，使用音量(Volume)滑块根据您的喜好调整麦克风的音量。
在 Mac 上调整麦克风音量(Adjust Microphone Volume on Mac)
以下是如何检查和调整 Mac 的内置麦克风以及外部音频设备的输入音量。
1. 启动系统偏好设置(System Preferences)并点击声音(Sound)。
2. 导航到输入(Input)选项卡并单击您的输入设备（即麦克风）。
3. 向右移动输入音量(Input volume)滑块以增加麦克风的音量。
在缩放中调整麦克风音量(Adjust Microphone Volume in Zoom)
您还可以通过 Zoom 的音频设置菜单调整麦克风的音量。转到Settings > Audio，然后将滑块移动到输入电平(Input Level)栏下方。
如果音量滑块显示为灰色，请取消选中自动调整麦克风音量选项(Automatically adjust microphone volume option)。
4.减少或禁用缩放的背景噪音抑制(Background Noise Suppression)
默认情况下，Zoom使用其(Zoom)背景噪音抑制(Background Noise Suppression)技术微调麦克风的输出。这会过滤掉令人分心的环境噪音，以改善您的会议体验。尽管有明显的好处，但背景噪声抑制(Background Noise Suppression)有时会导致麦克风输出减少和其他音频问题。
降低Zoom的噪音抑制的积极性，并检查是否可以解决麦克风故障。转到缩放(Zoom)音频设置页面并将抑制(Suppress)背景噪音选项从自动(Auto)切换到低（微弱的背景噪音）(Low (faint background noises))。
如果您的麦克风输出听起来仍然不自然且“过度过滤”，请禁用 Zoom 的噪音抑制。为此，请选中显示会议中选项以“打开原始声音”(Show in-meeting option to “Turn On Original Sound”)的框。您将在音乐和专业音频(Music and Professional Audio)部分找到此选项（请参见上面的屏幕截图）。
返回(Head)会议窗口，然后单击右上角的打开原始声音(Turn on Original Sound)按钮。如果您有多个音频设备连接到您的计算机，请单击该选项旁边的下拉图标并选择您喜欢的麦克风。
5. 确保Zoom 可以访问您的(Zoom Can Access Your)麦克风
您还需要确保Zoom可以访问您计算机的麦克风。
在 Windows 上检查 Zoom 的麦克风权限(Check Zoom’s Microphone Permission on Windows)
启动Windows 设置(Windows Settings)应用程序并转到隐私(Privacy)。导航到左侧边栏的应用权限部分，然后选择(App)麦克风(Microphone)。
您需要在此页面上启用两个重要权限，以便任何麦克风（内置或外置）在您的计算机上使用Zoom 。首先(First)，打开允许应用访问您的麦克风(Allow apps to access your microphone)选项。
进一步向下滚动(Scroll)页面并打开允许桌面应用程序访问您的麦克风(Allow desktop apps to access your microphone)。
在 Mac 上检查 Zoom 的麦克风权限(Check Zoom’s Microphone Permission on Mac)
转到系统偏好设置(System Preferences)>安全和隐私(Security & Privacy)，然后转到隐私(Privacy)选项卡。在左侧边栏上，单击麦克风(Microphone)并确保启用缩放(Zoom)（或 zoom.us）。
6. 重启 Zoom（和你的电脑）
Zoom - 与其他所有Windows应用程序一样 - 可能会由于应用程序或您的计算机的临时故障而出现故障。如果是这种情况，请关闭应用程序并重试。如果重新启动Zoom时问题仍然存在，请尝试重新启动计算机。
7. 计算机麦克风(Microphone)故障排除( Windows )
Windows有一个内置工具，可帮助诊断和修复连接到计算机的麦克风的问题。要使用此工具，请转至Settings > Updates & Security > Troubleshoot > Recording Audio，然后单击运行疑难解答(Run the troubleshooter)。
如果您的计算机连接了多个麦克风，请选择有问题的设备，然后单击下一步(Next)继续。
如果疑难解答程序检测到问题，它将自动修复它或提供有关如何解决问题的说明。
8. 更新缩放
最后，确保您的计算机上安装了最新版本的Zoom。Zoom经常推出更新补丁，修复错误并修复麦克风故障等问题。要更新Zoom，请单击右上角的配置文件图标(Profile icon)，然后从菜单中选择检查更新。(Check for Updates)
如果有可用的应用程序更新版本，请单击更新(Update)按钮将其安装到您的计算机上。希望(Hopefully)这有助于解决Zoom麦克风无法正常工作的问题。
恢复 Zoom 的麦克风(Microphone)，听听(Get Heard)
除了上面列出的提示外，我们还建议您更新Windows计算机的麦克风驱动程序。(updating the microphone driver)一些外接耳机和麦克风有各自的驱动程序；确保这些也已更新。
最后，关闭可能正在使用您计算机麦克风的其他应用程序。例如，如果您有一个在后台运行的录音应用程序，这可能会导致您的 PC 的麦克风无法与Zoom（或其他应用程序）一起使用。
使用Zoom(Zoom) ，事情可能会很快恶化，尤其是在您最不期待的时候。有时您准备开会，但Zoom 的摄像头无法工作(Zoom’s camera refuses to work)。其他时候，这是与音频相关的问题。使用本文中的提示解决Zoom for Mac和Windows计算机上的麦克风问题。
Zoom Microphone Not Working on Windows or Mac? Here Are 8 Fixes to Try
Do meetіng pаrticiрants struggle to hear you during Zoom calls? Does уour microphone abruptly stop working mid-meeting? Theѕe are some embarrassing online meeting moments we all try to avoid. If this describes your current situation, the solutions in this guide will help you fix audio-related issues on Zoom.
You may experience microphone failures on Zoom for varying reasons ranging from temporary software glitches to incorrect audio settings, or even hardware problems.
So before anything, check that the microphone is working correctly. You can fire up other video conferencing apps and check if they detect your mic. For external headphones and portable USB microphones, make sure the cables aren’t broken. Likewise, confirm that they are correctly plugged into the appropriate ports on your computer.
You could also switch the microphone to another port on your PC or try using it on another computer. This would help determine whether the microphone isn’t working on Zoom because you have a faulty mic or a damaged port.
If the microphone is still not working on Zoom, refer to these troubleshooting recommendations below.
1. Check that Microphone Isn’t Muted
If participants cannot hear you in a Zoom meeting, make sure your microphone is not muted. That should be your first course of action. Look to the bottom-left corner of the meeting window and click Unmute.
Quick Tip: Use Alt + A (for Windows) or Shift + Command + A (for Mac) to quickly unmute or mute your microphone in Zoom.
If your headphone or external microphone has a dedicated mute button, check that it hasn’t been toggled on by accident.
To prevent Zoom’s microphone from automatically muting your microphone, go to Settings > Audio and uncheck the option that reads Mute my microphone when joining a meeting (for Windows) or Mute my mic when joining a meeting (for Mac).
2. Check Zoom’s Microphone Selection
When there are multiple audio devices connected to your computer, Zoom uses the mic of the active audio device. Nonetheless, you should still vet Zoom’s microphone selection.
In the meeting windows, click the arrow-up icon to the right of the Mute button and choose your preferred microphone in the Select a Microphone section.
3. Adjust Your Microphone’s Volume
Do your coworkers often ask that you speak a little louder during Zoom meetings? Then you should increase your mic’s volume. Conversely, turn down the microphone’s volume if you appear to be speaking too loudly.
Adjust Microphone Volume on Windows
If you’re using a Windows computer, follow the steps below to increase (or decrease) your microphone’s input volume.
1. Go to Settings > System > Sound and select your audio device in the Choose your input device section.
2. Next, click Device properties and test microphone to enter the device settings page.
3. Here, use the Volume slider to adjust the microphone’s volume to your preference.
Adjust Microphone Volume on Mac
Here’s how to check and adjust the input volume of your Mac’s built-in microphone as well as external audio devices.
1. Launch System Preferences and click Sound.
2. Navigate to the Input tab and click on your input device (i.e. microphone).
3. Move the Input volume slider to the right to increase the microphone’s volume.
Adjust Microphone Volume in Zoom
You can also adjust the microphone’s volume via Zoom’s audio settings menu. Go to Settings > Audio and move the slider below the Input Level bar.
If the volume slider is greyed out, uncheck the Automatically adjust microphone volume option.
4. Reduce or Disable Zoom’s Background Noise Suppression
By default, Zoom fine-tunes your microphone’s output using its Background Noise Suppression technology. This filters out distracting ambient noises to improve your meeting experience. Despite its perceived benefits, Background Noise Suppression sometimes results in reduced microphone output and other audio problems.
Reduce the aggressiveness of Zoom’s noise suppression and check if that resolves the microphone hitch. Go to the Zoom audio settings page and switch the Suppress background noise option from Auto to Low (faint background noises).
If your mic’s output still sounds unnatural and ‘over-filtered,’ disable Zoom’s noise suppression. To do this, check the box that reads Show in-meeting option to “Turn On Original Sound”. You’ll find this option in the Music and Professional Audio section (see screenshot above).
Head back to the meeting window and click the Turn on Original Sound button at the top-right corner. If you have multiple audio devices connected to your computer, click the drop-down icon next to the option and select your preferred microphone.
5. Make Sure Zoom Can Access Your Microphone
You also want to ensure that Zoom has access to your computer’s microphone.
Check Zoom’s Microphone Permission on Windows
Launch the Windows Settings app and go to Privacy. Navigate to the App permissions section on the left sidebar and select Microphone.
You need to enable two important permissions on this page for any microphone (built-in or external) to work with Zoom on your computer. First, toggle on the Allow apps to access your microphone option.
Scroll further down the page and also toggle on Allow desktop apps to access your microphone.
Check Zoom’s Microphone Permission on Mac
Go to System Preferences > Security & Privacy and go to the Privacy tab. On the left sidebar, click Microphone and make sure Zoom (or zoom.us) is enabled.
6. Restart Zoom (and Your Computer)
Zoom—like every other Windows app—may malfunction due to temporary glitches with the app or your computer. If that’s the case, close the app and try again. Should the problem continue when you relaunch Zoom, try restarting your computer.
7. Troubleshoot Your Computer’s Microphone (Windows)
Windows has a built-in tool that helps to diagnose and fix problems with microphones connected to your computer. To use this tool, go to Settings > Updates & Security > Troubleshoot > Recording Audio and click the Run the troubleshooter.
If you have more than one microphone connected to your computer, select the problematic device, and click Next to proceed.
If the troubleshooter detects a problem, it’ll either fix it automatically or provide instructions on how to fix the issue.
8. Update Zoom
Finally, make sure you have the latest version of Zoom installed on your computer. Zoom often rolls out updates that patch bugs and fix issues such as microphone failures. To update Zoom, click the Profile icon at the top-right corner and select Check for Updates from the menu.
If an updated version of the app is available, click the Update button to install it on your computer. Hopefully, this helps to fix the Zoom microphone not working issue.
Restore Zoom’s Microphone, Get Heard
Besides the tips listed above, we also recommend updating the microphone driver of your Windows computer. Some external headphones and microphones have their individual drivers; make sure those are also updated.
Finally, close other apps that could be using your computer’s microphone. If, for example, you have a voice recording app running in the background, that could cause your PC’s microphone not to work with Zoom (or other apps).
Things can go south with Zoom pretty quickly, especially when you least expect it. Sometimes you’re set for a meeting but Zoom’s camera refuses to work. Other times, it’s audio-related problems. Use the tips in this article to resolve microphone issues on Zoom for Mac and Windows computers.
