您(Are)是否尝试在Instagram 上(Instagram)与您的朋友进行视频通话，但通话失败？好吧，这是您不时会遇到的常见问题。Instagram是最大的社交媒体平台之一，可让您发送消息、进行视频通话等。与任何其他社交媒体平台一样，Instagram不久前添加了视频通话功能，它允许用户与全球的朋友和家人进行视频聊天。但是，对于某些用户，此Instagram视频通话功能不断崩溃或失败。有时，由于服务器错误，视频聊天失败，但有时是由于其他原因。在本指南中，我们将列出您可以使用的方法修复 Instagram 视频通话不起作用。(fix the Instagram video call not working.)
修复 Instagram 视频通话不起作用的 8 种方法(8 Ways To Fix Instagram Video Calling Not Working)
Instagram视频通话不起作用的原因(Reasons behind Instagram video calling not working )
您必须知道无法在Instagram 上(Instagram)进行视频通话的原因。Instagram视频聊天失败的一些常见原因如下：
- 您的设备上可能没有稳定的互联网连接。由于您需要互联网(Internet)连接才能在Instagram 上进行(Instagram)视频(Video)通话，因此如果您的 Wi-Fi 连接不佳，视频聊天可能会失败或崩溃。
- 这可能是 Instagram 的服务器错误。
- 你们可能没有在Instagram 上(Instagram)互相关注。要使Instagram视频通话功能正常工作，您和其他用户必须互相关注。
- 您可能没有授予Instagram访问设备摄像头和麦克风的必要权限。
- 您可能不小心在Instagram 上(Instagram)启用了“静音视频聊天”选项。
查看以下可用于修复无法在您的设备上运行的Instagram视频聊天的方法。(Instagram)
方法1：检查您的互联网(Method 1: Check your Internet)
您应该检查的第一件事是您的Internet连接。确保您在设备上获得稳定的Internet连接。您可以重新启动Wi-Fi路由器(router)并重新连接到Internet连接。
要检查您的互联网(Internet)速度，您可以使用任何第三方应用程序或网站运行速度检查。
方法二：关注和连接用户(Method 2: Follow and connect with users)
如果您尝试在Instagram 上(Instagram)进行视频通话，但视频聊天不断崩溃，那么您和其他用户可能没有在Instagram 上(Instagram)互相关注。
要使Instagram视频聊天功能发挥作用，您必须在平台上互相关注(you have to follow each other on the platform)。简而言之，您必须关注您要进行视频通话的人，同样，其他人也必须关注您。因此，要修复 Instagram 视频聊天失败，(fix Instagram video chat failed,)请在进行视频通话之前关注并与其他用户联系。
方法 3：检查新的 Instagram 更新(Method 3: Check for new Instagram updates)
如果您使用的是旧版Instagram，您可能会在使用平台上的视频通话功能或其他功能时遇到问题。因此，要修复Instagram视频通话不起作用，您可以将Instagram更新到最新版本。
在安卓上(On Android)
1. 前往Google Play 商店(Google Play Store)并点击汉堡包图标或屏幕左上角的三个水平线。(hamburger icon or the three horizontal lines)但是，如果您已更新到新版本，请单击右上角的个人资料图标(Profile icon)。
2. 点击我的应用和游戏(My apps and games)。
3. 点击更新选项卡(Updates tab)并检查是否有适用于Instagram的更新。
在 iOS 上(On iOS )
1. 在您的设备上打开应用(App)商店。
2.从屏幕底部转到更新选项卡。(Go to the updates tab from the bottom of your screen.)
3.找到并检查(Locate)Instagram是否有任何可用更新。
另请阅读：(Also Read:) 修复 Instagram 直接消息不起作用的 9 种方法(9 Ways to Fix Instagram Direct Messages not working)
方法 4：在 Instagram 上启用推送通知(Method 4: Enable Push Notification on Instagram )
如果Instagram 上(Instagram)视频聊天的推送通知已关闭，您将不会收到任何传入视频聊天的通知。因此，您可以在Instagram 上(Instagram)启用视频聊天的推送通知。
1. 打开Instagram并单击屏幕右下角的个人资料图标。(Profile icon)
2. 单击屏幕右上角的三个水平线或汉堡图标。(three horizontal lines or the hamburger icon)
3. 转到设置(Settings)。
4. 点击通知(Notifications)。
5. 转到消息部分(Messages Section)。
6. 最后，在视频聊天(Video Chats)下，选择“来自所有人”。(‘From Everyone.’)
方法 5：取消静音视频聊天(Method 5: Unmute Video Chat)
您可能会不小心将任何用户或群聊的视频聊天静音，并且您可能不会收到来自该用户或群聊的视频通话通知。因此，要修复 Instagram 视频聊天不起作用，您可以按照以下步骤操作：(So, to fix Instagram video chat not working, you can follow these steps:)
1. 打开您的Instagram并转到您的DM 部分(DM section)。
2.现在，打开与您希望进行视频通话的人的聊天，(Now, open the chat with the person who you wish to video call)然后单击顶部用户名旁边的信息图标。(Info icon)
3. 最后，关闭(turn off the toggle)静音呼叫通知(Mute Call Notifications)旁边的切换按钮以取消静音视频聊天。
方法 6：授予访问摄像头和麦克风的权限(Method 6: Grant Permission to Access Camera and Microphone)
要在Instagram 上(Instagram)进行视频通话，您必须授予该应用访问您的摄像头和麦克风的权限。
在安卓上(On Android )
您可以按照以下步骤轻松授予Instagram访问相机和麦克风的权限：(Instagram)
1. 前往您设备的设置(Settings)，然后点击应用程序(Apps)。
2. 单击权限(Permissions) ，然后再次单击权限(click on Permissions)。
3. 在应用权限下，点击相机(camera)并打开 Instagram 旁边的开关(turn on the toggle next to Instagram)。
4.回到应用权限，打开麦克风。打开 Instagram 旁边的开关(Turn on the toggle next to Instagram)。
在 iOS 上(On iOS)
1. 打开您的设置并转到隐私部分(Privacy Section)。
2. 点击相机(Camera)。
3.要让Instagram 访问(Instagram access)您的相机，请打开Instagram旁边的开关。
4. 同样，点击隐私部分下的“麦克风”(‘Microphone’)，确保打开Instagram 旁边的开关(toggle next to Instagram)。
另请阅读：(Also Read:) 修复无法在 Android 上的 Instagram 中访问相机(Fix Unable to Access Camera in Instagram on Android)
方法 7：重新安装 Instagram(Method 7: Re-install Instagram )
如果上述方法均无效，您可以在设备上卸载并重新安装 Instagram(you can uninstall and then re-install Instagram on your device)。此方法能够修复Instagram视频通话不适用于许多用户。
在安卓上(On Android)
- 在您的应用程序抽屉部分，按住Instagram应用程序，然后单击卸载。(Uninstall.)
- 现在，打开Google Play 商店(Google Play Store)并在搜索栏中搜索Instagram。
- 最后，单击安装以在您的设备上下载该应用程序。
在 iOS 上(On iOS )
- 从主屏幕按住Instagram应用程序，直到在应用程序上方看到 X 图标。
- 单击(Click)X 图标以删除应用程序。
- 最后，打开您的应用(App)商店并在您的设备上重新安装Instagram 。
方法八：联系帮助中心(Method 8: Contact the Help Center)
您可以求助的最后一种方法是联系Instagram 上(Instagram)的帮助中心。如果您仍然无法在Instagram 上(Instagram)进行视频通话，则可能是由于Instagram的一些错误或错误。
1. 打开Instagram并从底部单击(click)您的个人资料图标。(Profile icon)
2. 单击屏幕右上角的三个水平线，然后转到(three horizontal lines)设置(Settings)。
3. 单击帮助(Help)。
4. 现在，选择报告问题(Report a Problem)。
5.再次(Again)单击报告(Report)问题(Problem)。_
6. 最后，开始在屏幕上给出的文本框中解释问题。在简要解释问题后点击提交。(Submit)
常见问题 (FAQ)(Frequently Asked Questions (FAQs))
Q1。为什么我的 Instagram 视频通话不起作用？(Q1. Why is my Instagram video call not working?)
您的Instagram(Instagram)视频通话无法正常工作可能有多种原因。一些主要原因可能是由于互联网连接不稳定，或者您可能使用的是Instagram 应用程序(Instagram App)的过时版本。但是，这也可能是Instagram的服务器错误，而不是您手机的问题。您可能会不小心禁用Instagram 上(Instagram)的推送通知，这就是您可能不会在设备上收到任何视频聊天通知的原因。
Q2。Instagram 视频通话有时间限制吗？(Q2. Does Instagram video call have a time limit?)
Instagram应用程序上的视频聊天没有时间限制。您可以随意交谈，不受Instagram的任何时间限制。
受到推崇的：(Recommended:)
我们希望本指南对您有所帮助，您可以解决 Instagram 视频通话无法正常工作的问题( fix the Instagram video call not working issue)。如果您对本文仍有任何疑问，请随时在评论部分提出。
8 Ways To Fix Instagram Video Call Not Working
Are you trying to video call your friends on Instagram, but the call fails? Well, this іs a common problem that you can face from timе to time. Instagram is one of the biggest social mеdia platforms that allow you to send messages, makе video calls, and much more. Like any other social mediа platform, Inѕtagram added the video calling feature not long agо, and it allows usеrs to Videо chat with their friends аnd family worldwide. However, this Instagram video calling feature keeps crashing or failing for some users. Sometimes, the video chat fails duе to a servеr error, but оther times it is beсause of other reasons. In thіs guide, we will lіst down the methods that you can use to fix the Instagram video call not working.
8 Ways To Fix Instagram Video Calling Not Working
Reasons behind Instagram video calling not working
You must know the reasons behind why you are unable to make video calls on Instagram. Some of the common reasons why your Instagram video chat fails are as follows:
- You may not have a stable internet connection on your device. Since you require an Internet connection to make Video calls on Instagram, the video chat can fail or crash if you have a poor Wi-Fi connection.
- It could probably be a server error on Instagram’s part.
- You may not be following each other on Instagram. For the Instagram video call feature to work, you and the other user must follow each other.
- You might not have granted the necessary permissions to Instagram to access your camera and microphone of your device.
- You might accidentally enable the ‘mute video chat’ option on Instagram.
Check out the following methods that you can use to fix Instagram video chat not working on your device.
Method 1: Check your Internet
The first thing that you should check is your Internet connection. Make sure you are getting a stable Internet connection on your device. You can re-start your Wi-Fi router and re-connect to your Internet connection.
To check your Internet speed, you can run a speed check using any third-party app or website.
Method 2: Follow and connect with users
If you are trying to make a video call on Instagram, but the video chat keeps on crashing, then there are chances that you and the other user are not following each other on Instagram.
For the Instagram video chat feature to work, you have to follow each other on the platform. In simple words, you have to follow the person you are trying to video call, and similarly, the other person has to follow you back. Therefore, to fix Instagram video chat failed, follow and connect with other users before making a video call.
Method 3: Check for new Instagram updates
If you are using the old version of Instagram, you might face issues using the video calling feature or other features on the platform. So, to fix the Instagram video call not working, you can update Instagram to the latest version.
On Android
1. Head to the Google Play Store and click on the hamburger icon or the three horizontal lines at the screen’s top-left corner. However, if you have updated to the new version, click on your Profile icon at the top-right.
2. Click on My apps and games.
3. Tap on the Updates tab and check if there are any updates available for Instagram.
On iOS
1. Open the App store on your device.
2. Go to the updates tab from the bottom of your screen.
3. Locate and check if there are any available updates for Instagram.
Also Read: 9 Ways to Fix Instagram Direct Messages not working
Method 4: Enable Push Notification on Instagram
If the push notifications for video chat on Instagram are turned off, you will not receive any notifications for incoming video chats. Therefore, you can enable push notifications for video chat on Instagram.
1. Open Instagram and click on your Profile icon from the bottom-right of the screen.
2. Click on the three horizontal lines or the hamburger icon on the top-right corner of the screen.
3. Go to Settings.
4. Click on Notifications.
5. Go to the Messages Section.
6. Finally, under Video Chats, select ‘From Everyone.’
Method 5: Unmute Video Chat
You may accidentally mute the video chat for any user or group chat, and you may not receive video call notifications from that user or group chat. So, to fix Instagram video chat not working, you can follow these steps:
1. Open your Instagram and go to your DM section.
2. Now, open the chat with the person who you wish to video call and click on the Info icon next to the user’s name at the top.
3. Finally, turn off the toggle next to Mute Call Notifications to unmute the video chat.
Method 6: Grant Permission to Access Camera and Microphone
To make video calls on Instagram, you have to grant permission to the app to access your camera and microphone.
On Android
You can easily grant permission to Instagram to access your camera and microphone by following these steps:
1. Head to the Settings of your device then tap on Apps.
2. Click on Permissions then again, click on Permissions.
3. Under app permissions, click on the camera and turn on the toggle next to Instagram.
4. Go back to the app permissions and open the microphone. Turn on the toggle next to Instagram.
On iOS
1. Open your Settings and go to the Privacy Section.
2. Click on the Camera.
3. To give Instagram access to your camera, turn on the toggle next to Instagram.
4. Similarly, click on ‘Microphone’ under the privacy section and make sure you turn on the toggle next to Instagram.
Also Read: Fix Unable to Access Camera in Instagram on Android
Method 7: Re-install Instagram
If none of the above methods works, you can uninstall and then re-install Instagram on your device. This method was able to fix Instagram video call not working for many users.
On Android
- From your app drawer section, press and hold an Instagram app and click on Uninstall.
- Now, open the Google Play Store and search Instagram in the search bar.
- Finally, click on install to download the app on your device.
On iOS
- Press and hold the Instagram app from your home screen until you see the X icon over the app.
- Click on the X icon to delete the app.
- Finally, Open your App store and re-install Instagram on your device.
Method 8: Contact the Help Center
The last method that you can resort to is contacting the help center on Instagram. If you are still unable to make video calls on Instagram, then it is probably because of some bug or error on Instagram’s part.
1. Open Instagram and click on your Profile icon from the bottom.
2. Click on the three horizontal lines from the top-right corner of the screen and go to Settings.
3. Click on Help.
4. Now, select Report a Problem.
5. Again, click on Report a Problem.
6. Finally, start explaining the problem in the text box given on your screen. Tap on Submit after briefly explaining the issue.
Frequently Asked Questions (FAQs)
Q1. Why is my Instagram video call not working?
There may be several reasons why your Instagram video call is not working. Some of the primary reasons might be because of an unstable internet connection, or you may be using the outdated version of the Instagram App. However, it could also be a server error on Instagram’s part and not your phone’s problem. You might accidentally disable the push notifications on Instagram, and that is why you may not receive any video chat notifications on your device.
Q2. Does Instagram video call have a time limit?
There is no time limit when it comes to video chats on the Instagram app. You can talk for as long as you want without any time limitations from Instagram.
Recommended:
We hope that this guide was helpful and you could fix the Instagram video call not working issue. If you still have any queries regarding this article, then feel free to ask them in the comments section.
