如果您在尝试使用Microsoft 帐户凭据登录 Windows 10 设备时遇到错误消息“糟糕，出现问题^{(Oops, something went wrong)}” ，那么这篇文章旨在帮助您。在这篇文章中，我们将为这个问题提供最合适的解决方案。

当您遇到此问题时，您将收到以下完整错误消息；

Oops – something went wrong

This service isn’t available at the moment, please try again later.

糟糕，出了点问题- Microsoft 帐户^{(– Microsoft Account)}登录错误

您要做的第一件事是清除浏览器缓存^{(clear your browser cache)}并在 5-10 分钟后重试一次或两次，看看是否有效。如果没有，那么希望这些建议之一对您有所帮助：

1. 验证您的登录详细信息
2. 创建一个临时帐户
3. 确保^(Make)Microsoft帐户^(Microsoft)设置为“允许^(Allow)”
4. 使用本地帐户登录
5. 删除凭据文件夹。

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

在尝试以下解决方案之前，您可以启动到安全模式并更新 Windows 10^{(boot into Safe Mode and update Windows 10)}并查看问题是否已解决。

1]验证您的登录详细信息

确保^(Make)键盘/语言合适且Caps Lock 已关闭^{(Caps Lock is off)}。如果这些都不是，您可以重置您的 Microsoft 帐户密码，然后尝试在您的 Windows 10 设备上再次登录。如果登录失败并出现同样的错误，请尝试下一个解决方案。

2]创建一个临时帐户

由于您无法使用您的Microsoft 帐户登录^{(Microsoft Account)}Windows 10，您可以通过命令提示符创建一个本地管理员帐户^{(create a Local Administrator Account via Command Prompt)}。创建本地帐户后，您可以将文件移动到新帐户。

3]确保^(Make)Microsoft帐户^(Microsoft)设置为“允许^(Allow)”

本地组策略编辑器^{(Local Group Policy Editor)}中有一个 Allow 策略，它与Microsoft Account相关，默认情况下应该禁用它。因此，您需要确保将Microsoft 帐户^{(Microsoft Account)}设置为允许。您需要按照此处所述更改^{(as described here)}Allow/Block Microsoft accounts设置。

4]使用本地帐户登录

如果您之前在 Windows 10 设备上设置了本地帐户^{(set up a local account)}并且可以进入登录屏幕，则可以改为使用本地帐户凭据登录。

5]删除凭据文件夹

您的凭据（以及所有Windows 存储的^{(Windows-stored)}凭据）保存在专用文件夹中。如果某些相关的系统文件损坏，您可能会遇到此问题。

您可能希望首先从凭据管理器中清除所有凭据^{(clear all Credentials from Credential Manager)}，看看是否有帮助。

如果它没有帮助，那么您可以删除Credentials文件夹及其内容。登录后，将重建Credentials文件夹。^{(Credentials)}

要删除Windows 10上的^{(Windows 10)}Credentials文件夹，请执行以下操作：

• 按Windows key + R调用“运行”对话框。
• 在Run对话框中，键入下面的环境变量，然后按 Enter^(Enter)：

%localappdata%

• 在该位置，双击Microsoft文件夹将其打开。
• 在文件夹中，找到Credentials文件夹并将其删除。
• 重启电脑。

在启动时尝试使用您的Microsoft 帐户登录^{(Microsoft Account)}，看看手头的问题是否已解决。如果没有，请尝试下一个解决方案。

相关文章：^{(Related post: )}您输入的用户 ID 不存在 – Microsoft 帐户错误^{(The User ID you entered does not exist – Microsoft account error)}

Oops, something went wrong - Microsoft Account login error

If you encounter the error message Oops, something went wrong when you try to sign in to your Windows 10 device using your Microsoft Account credentials, then this post is intended to help you. In this post, we will provide the most suitable solutions to this issue.

When you encounter this issue, you’ll receive the following full error message;

Oops – something went wrong

This service isn’t available at the moment, please try again later.

Oops, something went wrong – Microsoft Account login error

The first thing you want to do is to clear your browser cache and try again once or twice after say 5-10 minutes and see if that works. If not then hopefully one of these suggestions will help you:

1. Verify your login details
2. Create a temporary account
3. Make sure Microsoft account is set to ‘Allow’
4. Login with Local Account
5. Delete Credentials folder.

Let’s take a look at the description of the process involved concerning each of the listed solutions.

Before you try the solutions below, you can boot into Safe Mode and update Windows 10 and see if the issue is resolved.

1] Verify your login details

Make sure the keyboard/language is appropriate and that Caps Lock is off. If none of these is the case, you can reset your Microsoft Account password and then try logging in again on your Windows 10 device. If the login is unsuccessful with the same error, try the next solution.

2] Create a temporary account

As you’re unable to sign in to Windows 10 using your Microsoft Account, you can create a Local Administrator Account via Command Prompt. Once you have created the local account, you can move your files to the new account.

3] Make sure Microsoft account is set to ‘Allow’

There’s an Allow policy in the Local Group Policy Editor which concerns Microsoft Accounts and it should be disabled by default. So, you need to make sure that Microsoft Account is set to Allow. You will need to change the Allow/Block Microsoft accounts setting as described here.

4] Login with Local Account

If you have previously set up a local account on your Windows 10 device and you can get to the sign-in screen, you can log in with the local account credentials instead.

5] Delete Credentials folder

Your credentials (and all Windows-stored credentials) are saved in a dedicated folder. If some related system files get corrupted, you may encounter this issue.

You might want to first clear all Credentials from Credential Manager and see if that helps.

If it doesn’t help, then you can delete the Credentials folder along with its contents. After you log in, the Credentials folder will be rebuilt.

To delete the Credentials folder on Windows 10, do the following:

• Press Windows key + R to invoke the Run dialog.
• In the Run dialog box, type the environment variable below and hit Enter:

%localappdata%

• At the location, double-click the Microsoft folder to open it.
• In the folder, locate the Credentials folder and delete it.
• Restart PC.

On boot try logging in with your Microsoft Account and see if the issue at hand is resolved. If not, try the next solution.

Related post: The User ID you entered does not exist – Microsoft account error

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