Google相册(Google Photos)是一款出色的云存储应用程序，可自动将您的照片和视频备份到云端。该应用程序是Google(Google)送给Android用户的礼物，对于Google Pixel用户来说更是如此，因为他们有权获得无限的云存储空间。Android用户无需尝试任何其他云存储服务，因为Google Photos是最好的。您需要做的就是使用您的Google帐户登录，您将在云服务器上分配一个指定的空间来存储您的媒体文件。
谷歌照片(Google Photos)的界面看起来像是你可以在Android上找到的一些(Android)最好的图库应用(best gallery apps)。照片和视频会根据拍摄日期和时间自动排列和排序。这样可以更轻松地找到您要查找的图片。您还可以立即与他人共享照片，进行一些基本的编辑，并随时将图像下载到本地存储中。
但是，就像其他所有应用程序一样，Google 相册(Google Photos)有时也会出现故障。此类标准错误或故障之一是应用程序显示空白照片时。Google 相册(Google Photos)不会显示您的照片，而是显示空的灰色框。但是，由于您的照片是安全的，因此无需惊慌。没有任何内容被删除。这只是一个可以轻松解决的小故障。在本文中，我们将提供一些基本和简单的技巧来帮助您解决 Google Photos 空白照片问题。(fix Google Photos blank photos issue.)
如何修复谷歌照片(Fix Google Photos)显示空白照片
解决方案 1：确保 Internet 正常工作(Solution 1: Make sure that the Internet is Working Properly)
您打开Google 相册(Google Photos)应用时可以看到的所有照片都已备份到云端。要查看它们，您需要有一个活跃且稳定的互联网连接。这是因为图片预览是通过直接从云端下载缩略图实时生成的。因此，如果互联网无法正常工作，( internet is not working properly,) 您将看到空白照片(you will see blank photos)。默认的灰色框将替换图片的真实缩略图。
从通知面板(Drag)下拉，打开快速(Quick)设置菜单，查看是否开启了 Wi-Fi( check whether the Wi-Fi is enabled)。如果您已连接到网络并显示适当的信号强度，则该测试它是否具有 Internet 连接性。最简单的方法是打开YouTube并尝试播放任何视频。如果它在没有缓冲的情况下播放，那么互联网工作正常，问题是别的。如果没有，请尝试重新连接到Wi-Fi或切换到您的移动数据。
解决方案 2：更改图库布局(Solution 2: Change the Gallery Layout)
有时，问题或故障仅与特定布局相关。更改此布局可以快速解决此错误。一个特定的错误可能已经损坏了您当前使用的布局的画廊视图。您可以轻松切换到不同的布局或样式，然后您将能够看到所有照片。按照下面给出的步骤来看看如何。
1. 首先，在您的设备上打开Google 相册应用。(Google Photos app)
2. 现在点击搜索栏中的三点菜单(three dots menu in the Search bar)并选择布局(Layout)选项。
3. 在这里，选择您想要的任何布局视图(Layout view)，例如日(Day)视图、月(Month)视图或舒适视图。
4.回到主屏幕，您会看到空白照片问题已经解决。
解决方案 3：禁用数据保护程序或免除 Google 相册的数据保护程序限制(Solution 3: Disable Data Saver or Exempt Google Photos from Data Saver restrictions)
如前所述，稳定而强大的互联网连接对于Google 照片(Google Photos)的正常工作非常重要。如果您打开了数据保护程序，它可能会干扰 Google 相册的正常运行。(If you have a data saver turned on, it might interfere with the normal functioning of Google Photos.)除非您的互联网连接有限并且需要保存您的数据，否则我们建议您禁用它。但是，如果您绝对必须使用，那么至少可以免除Google Photos的限制。按照下面给出的步骤来看看如何。
1. 打开手机上的设置。(Settings)
2. 现在，单击无线和网络(Wireless and networks)选项。
3. 之后，点击数据使用(data usage)选项。
4. 在这里，点击Smart Data Saver。
5. 如果可能，通过关闭旁边的开关来(toggling off)禁用数据保护程序(disable the Data Saver)。
6. 否则，前往豁免部分(Exemptions section)并选择系统应用程序(System apps)。
7. 查找Google Photos并确保其旁边的切换开关已打开。
8.一旦数据限制被取消，您将能够完全修复谷歌照片显示空白照片的问题 (fix Google Photos shows blank photos issue altogether )
解决方案 4：清除 Google 照片的缓存和数据(Solution 4: Clear Cache and Data for Google Photos)
另一个针对所有Android(Android)应用相关问题的经典解决方案是清除(clear cache and data)故障应用的缓存和数据。每个应用程序都会生成缓存(Cache)文件，以减少屏幕加载时间并加快应用程序打开速度。随着时间的推移，缓存文件的数量不断增加。这些缓存文件通常会损坏并导致应用程序出现故障。不时删除旧的缓存和数据文件是一种很好的做法。这样做不会影响您保存在云端的照片或视频。它只会为新的缓存文件让路，一旦旧的缓存文件被删除，就会生成新的缓存文件。请按照以下步骤清除Google 照片(Google Photos)应用程序的缓存和数据。
1. 转到手机上的设置，然后点击(Settings)应用程序( Apps)选项以查看设备上已安装应用程序的列表。
2.现在搜索谷歌照片(Google Photos)并点击它以打开应用程序设置。
3. 单击存储(Storage)选项。
4.在这里，您将找到清除缓存和清除数据(Clear Cache and Clear Data)的选项。单击(Click)相应的按钮，Google 相册(Google Photos)的缓存文件将被删除。
解决方案 5：更新应用程序(Solution 5: Update the App)
每当一个应用程序开始发挥作用时，黄金法则就是更新它。这是因为当报告错误时，应用程序开发人员会发布带有错误修复的新更新，以解决不同类型的问题。更新Google 相册(Google Photos)可能会帮助您解决照片无法上传的问题。请按照以下步骤更新Google 相册(Google Photos)应用。
1. 前往Play 商店(Play Store)。
2. 在左上角，你会发现三条水平线(three horizontal lines)。点击它们。
3. 现在，单击“我的应用程序和游戏”(“My Apps and Games”)选项。
4. 搜索Google 相册(Google Photos)并检查是否有任何待处理的更新。
5. 如果是，则单击更新( update)按钮。
6. 应用程序更新后，检查照片是否正常上传。
解决方案 6：卸载应用程序，然后重新安装(Solution 6: Uninstall the App and then Re-install)
如果没有其他办法，那么可能是重新开始的时候了。现在，如果它是从Play Store(Play Store)安装的一些第三方应用程序，那么您可能只是卸载了该应用程序。但是，由于Google 相册(Google Photos)是预装的系统应用程序，您不能简单地卸载它。您可以做的是为应用程序卸载更新。这将留下制造商在您的设备上安装的原始版本的Google 相册应用。(Google Photos)请按照以下步骤查看如何：
1. 打开手机上的设置，然后点击(Settings)应用程序(Apps)选项。
2. 现在，从应用列表中选择Google Photos(Google Photos app)应用。
3. 在屏幕的右上角，你可以看到三个垂直的点(three vertical dots)，点击它。
4. 最后，点击卸载更新(uninstall updates)按钮。
5. 现在，您可能需要在此之后重新启动设备(restart your device)。
6. 当设备再次启动时，打开Google Photos。
7. 系统可能会提示您将应用程序更新到最新版本。这样做，你应该能够修复谷歌照片显示空白照片的问题。( fix Google Photos shows blank photos issue.)
另请阅读：(Also Read:) 如何删除 Android 手机上的应用程序(How to Delete Apps on your Android phone)
解决方案 7：退出然后登录到您的 Google 帐户(Solution 7: Sign Out and then Sign In to your Google Account)
如果以上方法都不是，请尝试删除与谷歌相册(Google Photos)关联的谷歌账户(removing your Google account)，然后重启手机后重新登录。这样(Doing)做可能会使事情变得直截了当，Google 相册(Google Photos)可能会像以前一样开始备份您的照片。请按照以下步骤删除您的Google 帐户(Google Account)。
1. 打开手机上的设置。(Settings)
2. 现在点击用户和帐户(Users & accounts)。
3. 现在选择谷歌(Google)选项。
4. 在屏幕底部，您会找到删除帐户(Remove account)的选项，点击它。
5. 这将使您退出您的Gmail 帐户(Gmail account)。
6.重新启动您的设备(Reboot your device)。
7. 当您的设备再次启动时，返回用户和设置部分(Users and Settings section)并点击添加帐户选项。
8. 从选项列表中，选择Google 并(Google and sign)使用您的用户名和密码登录。
9. 再次设置好所有内容后，检查Google Photos中的备份状态，看看您是否能够解决 Google Photos 备份卡住的问题。(fix the Google Photos backup stuck issue.)
受到推崇的：(Recommended:)
我们希望这些信息对您有所帮助，并且能够解决 Google 照片显示空白照片的问题( fix Google Photos shows blank photos issue)。如果您仍然面临同样的问题，则可能是由于Google本身存在与服务器相关的错误。当后台发生重大更新时，应用程序的常规服务会受到影响。
如果Google 相册(Google Photos)继续显示空白照片，则一定是因为这个原因。您唯一能做的就是等待Google解决此问题并照常恢复服务。如果你用谷歌搜索(Google)你的问题，你很可能会发现其他人正在报告类似的问题，从而证实了我们的理论。同时，请随时写信给Google的客户(Customer)支持中心，以获得对问题的官方确认。
How to Fix Google Photos shows blank photos
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The interface of Google Photos looks like some of the best gallery apps that you can find on Android. The photos and videos are automatically arranged and sorted according to their date and time of capture. This makes it easier to find the picture that you are looking for. You can also instantly share the photo with others, do some basic editing, and download the image on your local storage whenever you want.
However, just like every other app Google Photos also malfunction at times. One such standard error or glitch is when the app shows blank photos. Instead of displaying your pictures, Google Photos shows empty grey boxes instead. However, there is no need to panic as your photos are safe. Nothing has been deleted. It is just a minor glitch that can be solved easily. In this article, we will provide some basic and simple tricks that will help you fix Google Photos blank photos issue.
How to Fix Google Photos shows blank photos
Solution 1: Make sure that the Internet is Working Properly
All the photos that you can see when you open the Google Photos app have been backed up on the cloud. To view them, you need to have an active and stable internet connection. This is because the picture previews are being generated in real-time by directly downloading their thumbnail from the cloud. Therefore, if the internet is not working properly, you will see blank photos. The default grey boxes will replace the real thumbnails of your pictures.
Drag down from the notification panel to open the Quick settings menu and check whether the Wi-Fi is enabled. If you are connected to a network and show proper signal strength, it is time to test whether it has internet connectivity. The simplest way to do this is by opening YouTube and trying to play any video. If it plays without buffering, then the internet is working fine, and the problem is something else. If not, then try reconnecting to the Wi-Fi or switching to your mobile data.
Solution 2: Change the Gallery Layout
Sometimes, the problem or glitch is associated with a particular layout only. Changing this layout can quickly solve this error. A particular bug might have corrupted the gallery view for the layout that you are currently using. You can easily switch to a different layout or style, and then you will be able to see all your photos. Follow the steps given below to see how.
1. Firstly, open the Google Photos app on your device.
2. Now tap on the three dots menu in the Search bar and select the Layout option.
3. Here, select any Layout view that you want, like the Day view, Month view, or Comfortable view.
4. Go back to the home screen, and you will see that the blank photos issue has been resolved.
Solution 3: Disable Data Saver or Exempt Google Photos from Data Saver restrictions
As mentioned earlier, a stable and strong internet connection is very important for Google Photos to work properly. If you have a data saver turned on, it might interfere with the normal functioning of Google Photos. Unless you have a limited internet connection and need to conserve your data, we would advise you to disable it. However, if you absolutely must use, then at least exempt Google Photos from its restrictions. Follow the steps given below to see how.
1. Open the Settings on your phone.
2. Now, click on the Wireless and networks option.
3. After that, tap on the data usage option.
4. Here, click on Smart Data Saver.
5. If possible, disable the Data Saver by toggling off the switch next to it.
6. Otherwise, head over to the Exemptions section and select System apps.
7. Look for Google Photos and make sure that the toggle switch next to it is ON.
8. Once data restrictions are removed, you will be able to fix Google Photos shows blank photos issue altogether
Solution 4: Clear Cache and Data for Google Photos
Another classic solution to all Android app related problems is clear cache and data for the malfunctioning app. Cache files are generated by every app to reduce screen loading time and make the app open faster. Over time the volume of cache files keeps increasing. These cache files often get corrupted and cause the app to malfunction. It is a good practice to delete old cache and data files from time to time. Doing so will not affect your photos or videos saved on the cloud. It will simply make way for new cache files, which will be generated once the old ones are deleted. Follow the steps given below to clear the cache and data for the Google Photos app.
1. Go to the Settings on your phone and tap on the Apps option to view the list of installed apps on your device.
2. Now search for Google Photos and tap on it to open the app settings.
3. Click on the Storage option.
4. Here, you will find the option to Clear Cache and Clear Data. Click on the respective buttons, and the cache files for Google Photos will get deleted.
Solution 5: Update the App
Whenever an app starts acting out, the golden rule says to update it. This is because when an error is reported, the app developers release a new update with bug fixes to solve the different types of problems. It is possible that updating Google Photos will help you fix the issue of photos not being uploaded. Follow the steps given below to update the Google Photos app.
1. Go to the Play Store.
2. On the top left-hand side, you will find three horizontal lines. Click on them.
3. Now, click on the “My Apps and Games” option.
4. Search for Google Photos and check if there are any pending updates.
5. If yes, then click on the update button.
6. Once the app gets updated, check if photos are getting uploaded as usual or not.
Solution 6: Uninstall the App and then Re-install
If nothing else works, then it is probably time for a fresh start. Now, had it been some third-party app installed from the Play Store, then you could have just uninstalled the app. However, since Google Photos is a pre-installed system app, you can’t simply uninstall it. What you can do is uninstall updated for the app. This will leave behind the original version of the Google Photos app that was installed on your device by the manufacturer. Follow the steps given below to see how:
1. Open the Settings on your phone then tap on the Apps option.
2. Now, select the Google Photos app from the list of apps.
3. On the top right-hand side of the screen, you can see three vertical dots, click on it.
4. Finally, tap on the uninstall updates button.
5. Now, you may need to restart your device after this.
6. When the device starts again, open Google Photos.
7. You might be prompted to update the app to its latest version. Do it, and you should be able to fix Google Photos shows blank photos issue.
Also Read: How to Delete Apps on your Android phone
Solution 7: Sign Out and then Sign In to your Google Account
If none of the above methods, try removing your Google account that is linked to Google Photos and then sign-in again after rebooting your phone. Doing so might set things straight, and Google Photos might begin backing up your photos like it used to earlier. Follow the steps given below to remove your Google Account.
1. Open the Settings on your phone.
2. Now click on the Users & accounts.
3. Now select the Google option.
4. At the bottom of the screen, you will find the option to Remove account, click on it.
5. This will sign you out of your Gmail account.
6. Reboot your device.
7. When your device starts again, head back to the Users and Settings section and tap on the add account option.
8. From the list of options, select Google and sign in with your username and password.
9. Once everything has been set up again, check the backup status in Google Photos, and see if you’re able to fix the Google Photos backup stuck issue.
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We hope that you find this information helpful and were able to fix Google Photos shows blank photos issue. If you are still facing the same problem, it is probably due to some server-related error on Google itself. When a major update is taking place in the background, the app’s regular services are affected.
If Google Photos continues to show blank photos, then it must be due to this reason only. The only thing that you can do is wait for Google to fix this problem and resume services as usual. If you will Google your issue, you will most probably find out other people are reporting similar issues, confirming our theory. Meanwhile, feel free to write out to Google’s Customer support center for an official acknowledgment of the problem.
