在大多数情况下，Hulu是一种稳定的视频流服务(video streaming service)，可以在移动设备、计算机、智能电视(TVs)、控制台等上完美运行。但是，您的设备、浏览器或互联网连接问题可能导致Hulu显示各种错误代码.
如果在播放电影时流媒体服务无法连接到您的设备，您将在屏幕上看到 Hulu RUNUNK13 错误代码。(Hulu RUNUNK13)此错误通常是由于网络相关问题、Hulu端服务器停机、 (Hulu)Hulu应用程序中的错误等。有关解决问题的建议，请参阅下面的故障排除修复程序。
排除(Troubleshoot)Internet连接(Internet)故障
许多流媒体服务都有其推荐的速度，以获得最佳的视频流媒体体验。例如， Netflix(Netflix)建议至少每秒 3 兆比特 (3 Mbps ) 以标准清晰度(Standard Definition)(SD) 质量流式传输，5 Mbps用于高清(High Definition)(HD) 和 25 Mbps用于超高清(Ultra High Definition)( UHD ) 内容。低于这些数字的互联网速度将导致视频缓冲、音频延迟(audio lags)和其他Netflix 错误(Netflix errors)。
为了获得无故障的观看体验，Hulu建议(Hulu)Hulu 流媒体库(Hulu Streaming Library)中的内容的最低连接速度为 3 Mbps，直播流媒体的最低连接速度为8 Mbps，（UHD）/4K 内容的最低连接速度为 16 Mbps 。
- 在您的浏览器中访问Fast.com以对您的 Internet 连接进行速度测试。如果您的连接速度低于 Hulu 对您正在流式传输的视频质量的建议，请断开其他设备与您的网络的连接以释放带宽。
- 您还应该暂停在您的设备或网络上的其他设备上运行的任何数据密集型应用程序或活动（文件下载、应用程序安装、游戏、音乐流媒体等）。
- 如果您使用的是无线网络，请将您的移动设备、计算机或流媒体棒靠近 Wi-Fi 路由器（反之亦然）。
- 重新启动路由器还可以提高连接速度并修复导致Hulu错误代码RUNUNK13的网络相关故障。
- 如果您的连接速度仍然很慢，请联系您的互联网服务提供商报告问题。
- 查看有关使用蜂窝数据 加速移动设备的慢速移动数据连接的一些提示。(tips on speeding up a slow mobile data connection)
- 如果您在Windows设备上遇到Hulu错误代码RUNUNK13，请阅读我们的教程，了解如何在 Windows 10 中获得更快的上传和下载速度(how to get faster upload & download speeds in Windows 10)。
检查 Hulu 服务器状态
在排除其他潜在错误原因之前，使用(Use)基于在线的站点监控工具（如DownDetector）检查 Hulu 的服务器是否正常工作或遇到中断。
如果这些工具表明Hulu服务器存在问题或其他Hulu用户报告了类似问题，请联系 Hulu 支持(contact Hulu Support)。
(Force Close Hulu)强制关闭Hulu并清除(Clear)应用缓存(App Cache)
(Hulu)如果应用程序遇到临时故障或应用程序的临时文件损坏， (temporary files are corrupt)Hulu可能无法播放电影或电视节目。在您的设备上打开Hulu应用程序信息菜单，强制关闭，重新启动应用程序，然后检查是否可以解决问题。
在Android手机和平板电脑上，长按Hulu应用程序图标，选择信息图标(info icon)，点击强制关闭(Force Close)，然后在确认提示中选择确定。(OK)
点击打开(Open)以重新启动Hulu。如果错误信息仍然存在，请返回应用信息页面，选择存储和缓存(Storage & cache)，然后点击清除缓存(Clear Cache)以删除应用的临时文件。
对于 Fire TV 设备，请转到设置(Settings)>应用程序(Applications)>管理已安装的应用程序(Manage Installed Applications)> Hulu >强制停止(Force Stop)。您还应该选择清除缓存以从您的(Clear cache)Fire TV（或Fire TV Stick）中删除 Hulu 的临时文件。
更新 Hulu 应用
Hulu强烈建议在最新版本的流媒体应用发布后立即安装。这些应用程序更新提供了解决性能问题和错误的新功能和错误修复。
打开您设备的应用商店并将Hulu更新到最新版本。更好(Better)的是，访问Hulu 系统和应用程序更新页面(Hulu system and app updates page)，了解有关在所有兼容设备上更新Hulu的明确说明。
更新您的浏览器
如果您通过网络浏览器流式传输内容，则必须在您的设备上安装最新的浏览器版本。漏洞百出或过时的浏览器可能会触发连接问题，导致Hulu在您播放内容时显示RUNUNK13错误代码。(RUNUNK13)
尽管主要的网络浏览器会自动更新，但请打开浏览器的设置菜单以检查更新。
Hulu支持Google Chrome（macOS 和Windows）、Mozilla Firefox（macOS 和Windows）、Safari（仅限 macOS）和Microsoft Edge（仅限Windows）。
要更新Chrome和Microsoft Edge，请选择浏览器的菜单图标 >设置(Settings )>关于 Chrome(About Chrome)或关于 Microsoft Microsoft(About Microsoft Microsoft)。
对于 Firefox，打开浏览器的设置(Settings)>常规(General)，转到“Firefox 更新”部分，然后选择检查更新(Check for updates)。如果Firefox已经在后台下载了更新，请选择重新启动以更新 Firefox(Restart to Update Firefox)以安装更新。
安装最新的 macOS 更新可使Safari保持最新状态。将您的Mac连接到互联网并转到系统偏好设置(System Preferences)>软件更新(Software Update)>立即升级(Upgrade Now)或立即更新(Update Now)以安装最新的 macOS 更新/版本。
清除 Hulu Cookie 和网站数据
如果您的网络浏览器中仍然出现Hulu错误代码RUNUNK13 ，则清除(RUNUNK13)Hulu的 cookie 和站点数据可以解决问题。请注意，此操作将使您在浏览器上退出您的Hulu帐户并重置其他站点首选项。
在 Chrome 中清除 Hulu Cookie 和网站数据(Clear Hulu Cookies and Site Data in Chrome)
关闭所有Hulu选项卡并按照以下步骤操作。
- chrome://settings/siteData粘贴到地址栏中，然后按Enter。
- 在搜索栏中输入 hulu 并选择Remove (hulu)All(Remove All)。
在 Mozilla Firefox 中清除 Hulu Cookie(Clear Hulu Cookies in Mozilla Firefox)
对于在Firefox上遇到此错误代码RUNUNK13的(RUNUNK13)Hulu用户，请按照以下步骤清除流媒体服务的 cookie 和站点数据。
- 在地址栏中粘贴about:preferences#privacy并按Enter。
- 滚动到“ Cookie(Cookies)和站点数据”部分，然后选择管理数据(Manage Data)。
- 在搜索栏中输入 hulu 并选择Remove All (hulu)Shown(Remove All Shown)。
在 Safari 中清除 Hulu Cookie(Clear Hulu Cookies in Safari)
启动 Safari，在菜单栏上选择Safari ，选择(Safari)Preferences，前往Privacy选项卡，然后选择Manage Website Data。
在搜索栏中输入 hulu 并选择Remove (hulu)All(Remove All)。
重新启动您的设备
如果您仍然收到Hulu错误代码RUNUNK13，请关闭您的设备并重新打开电源。这个简单的故障排除步骤可以解决所有Hulu 支持的设备(Hulu-supported devices)上的问题。
无论是您的智能手机、平板电脑、智能电视、流媒体设备（Chromecast、Fire TV、Apple TV、Roku等）控制台，重新启动它并再次尝试在Hulu上播放内容。
Hulu 错误代码 RUNUNK13(Hulu Error Code RUNUNK13)：更多故障排除修复(Troubleshooting Fixes)
将您设备的软件或固件更新到最新版本也可以解决阻止Hulu在您的设备上播放内容的问题。您也可以尝试将设备的网络设置重置为出厂默认设置。如果您的设备上的所有故障排除步骤都失败，请联系 Hulu 支持。(Contact Hulu Support)
How to Fix Hulu Error Code RUNUNK13
For the most part, Hulu is a stable video streaming service that works perfectly on mobile devices, computers, smart TVs, consoles, etc. However, problems with your device, browser, or internet connection can cause Hulu to display a variety of error codes.
You’ll get the Hulu RUNUNK13 error code on your screen if the streaming service is unable to connect to your device when you play a movie. This error is usually due to network-related issues, server downtime on Hulu’s end, bugs in the Hulu app, and so on. Refer to the troubleshooting fixes below for recommendations on fixing the problem.
Troubleshoot Your Internet Connection
Many streaming services have their recommended speed for an optimum video streaming experience. Netflix, for example, recommends at least 3 megabits per second (3 Mbps) to stream in Standard Definition (SD) quality, 5 Mbps for High Definition (HD), and 25 Mbps for Ultra High Definition (UHD) content. An internet speed below these numbers will lead to video buffering, audio lags, and other Netflix errors.
For a glitch-free viewing experience, Hulu recommends a minimum connection speed of 3 Mbps for content in the Hulu Streaming Library, 8 Mbps for live streams, and 16 Mbps for (UHD)/4K content.
- Visit Fast.com in your browser to run a speed test on your internet connection. If your connection speed falls below Hulu’s recommendations for the video quality you’re streaming, disconnect other devices from your network to free up bandwidth.
- You should also pause any data-heavy app or activity (file downloads, app installation, gaming, music streaming, etc.) running on your device or other devices on your network.
- If you’re using a wireless network, move your mobile device, computer, or streaming stick closer to the Wi-Fi router (or vice versa).
- Restarting your router can also improve your connection speed and fix network-related glitches causing the Hulu error code RUNUNK13.
- If your connection speed remains slow, contact your internet service provider to report the problem.
- Check out some tips on speeding up a slow mobile data connection for mobile devices using cellular data.
- If you’re experiencing the Hulu error code RUNUNK13 on a Windows device, read our tutorial on how to get faster upload & download speeds in Windows 10.
Check Hulu Server Status
Use online-based site monitoring tools like DownDetector to check if Hulu’s servers are working correctly or experiencing an outage before troubleshooting other potential causes of the error.
If these tools indicate problems with Hulu servers or other Hulu users are reporting similar issues, contact Hulu Support.
Force Close Hulu and Clear the App Cache
Hulu might be unable to play movies or TV shows if the app is experiencing a temporary glitch or if the app’s temporary files are corrupt. Open the Hulu app info menu on your device, force close, relaunch the app, and check if that resolves the issue.
On Android phones and tablets, long-press the Hulu app icon, select the info icon, tap Force Close and select OK on the confirmation prompt.
Tap Open to relaunch Hulu. If the error message persists, return to the app info page, select Storage & cache, and tap Clear Cache to delete the app’s temporary files.
For Fire TV devices, go to Settings > Applications > Manage Installed Applications > Hulu > Force Stop. You should also select Clear cache to delete Hulu’s temporary files from your Fire TV (or Fire TV Stick).
Update the Hulu App
Hulu strongly recommends installing the latest version of the streaming app as soon as they’re published. These app updates offer new features and bug fixes that resolve performance issues and errors.
Open your device’s app store and update Hulu to the latest version. Better yet, visit the Hulu system and app updates page for explicit instructions on updating Hulu on all compatible devices.
Update Your Browser
If you’re streaming content via a web browser, it’s essential to have the latest browser version installed on your device. A bug-ridden or outdated browser can trigger connectivity issues that’ll cause Hulu to display the RUNUNK13 error code when you play content.
Although major web browsers update themselves automatically, open your browser’s settings menu to check for updates.
Hulu supports Google Chrome (macOS and Windows), Mozilla Firefox (macOS and Windows), Safari (macOS only), and Microsoft Edge (Windows only).
To update Chrome and Microsoft Edge, select the browsers’ menu icon > Settings > About Chrome or About Microsoft Microsoft.
For Firefox, open the browser’s Settings > General, go to the “Firefox Updates” section, and select Check for updates. If Firefox already downloaded an update in the background, select Restart to Update Firefox to install the update.
Installing the latest macOS updates keeps Safari up-to-date. Connect your Mac to the internet and go to System Preferences > Software Update > Upgrade Now or Update Now to install the latest macOS update/version.
Clear Hulu Cookies and Site Data
If you’re still getting the Hulu error code RUNUNK13 in your web browser, clearing Hulu’s cookies and site data could fix the problem. Note that this operation will log you out of your Hulu account on the browser and reset other site preferences.
Clear Hulu Cookies and Site Data in Chrome
Close all Hulu tabs and follow the steps below.
- Paste chrome://settings/siteData in the address bar and press Enter.
- Type hulu in the search bar and select Remove All.
Clear Hulu Cookies in Mozilla Firefox
For Hulu users who encounter this error code RUNUNK13 on Firefox, clear the streaming service’s cookies and site data following the steps below.
- Paste about:preferences#privacy in the address bar and press Enter.
- Scroll to the “Cookies and Site Data” section and select Manage Data.
- Type hulu in the search bar and select Remove All Shown.
Clear Hulu Cookies in Safari
Launch Safari, select Safari on the menu bar, select Preferences, head to the Privacy tab, and select Manage Website Data.
Type hulu in the search bar and select Remove All.
Reboot Your Device
If you’re still getting the Hulu error code RUNUNK13, shut down your device and power it back on. This simple troubleshooting step could resolve the problem on all Hulu-supported devices.
Be it your smartphone, tablet, smart TV, streaming devices (Chromecast, Fire TV, Apple TV, Roku, etc.) consoles, restart it and try playing content on Hulu again.
Hulu Error Code RUNUNK13: More Troubleshooting Fixes
Updating your device’s software or firmware to the latest versions can also resolve issues preventing Hulu from playing content on your device. You could also try resetting your device’s network settings to factory default. Contact Hulu Support if all troubleshooting steps prove abortive on your device.
