如果您在Word、Excel、PowerPoint等^(PowerPoint)Office 365应用程序中遇到“抱歉，我们现在无法访问您的帐户^{(Sorry, we can’t get to your account right now)}”错误，您可以在这篇文章的帮助下修复它。当您在计算机上使用Office 365时， ^{(Office 365)}Microsoft 帐户^{(Microsoft Account)}非常方便，它可以让您激活产品、在OneDrive上保存文件等。

整个错误消息看起来像这样 -

Account Error

Sorry, we can’t get to your account right now. To fix this, please sign in again.

您需要使用最新版本的Office（包括Office 365 ）的^{(Office 365)}Microsoft 帐户^{(Microsoft Account)}。它可以让你做各种各样的事情，比如 -

• 您可以激活产品。
• 重新安装Office^(Office)后无需输入产品密钥。
• ^(Save)需要时将文件保存在OneDrive上。

当您更改Microsoft 帐户^{(Microsoft Account)}的密码时会出现此错误，并且Office安装无法验证您的帐户所有权。为了阻止诈骗者不必要的使用，如果您更改密码，Microsoft会阻止所有已登录的设备。

当您在Microsoft 帐户^{(Microsoft Account)}中打开双重身份验证时，也会发生这种情况。此时，您需要重新登录，以便Office安装可以使用正确的凭据验证您的帐户。

抱歉^(Sorry)，我们现在无法访问您的帐户

要修复Office 365应用程序中的“^{(Office 365)}抱歉，我们现在无法访问您的帐户^{(Sorry, we can’t get to your account right now)}”错误，请按照以下步骤操作 -

1. 重新登录您的 Microsoft 帐户
2. 重新启用双重身份验证

1]重新登录^(Re-sign)您的Microsoft帐户

每月至少更改一次密码是一个好习惯——无论您拥有多少个帐户。但是，您应该记住，每次成功更改密码后，您都需要重新登录。简单来说，单击错误消息中可见的登录按钮。^{(Sign in )}

它将打开一个提示，您必须在其中输入您的Microsoft 帐户^{(Microsoft Account)}凭据。如果您正确执行此操作，则此错误消息应该消失。

2]重新启用双因素身份验证

如果您开始收到此错误消息，请在您的Microsoft 帐户^{(Microsoft Account)}中启用两步验证后，建议您按照以下步骤操作。

• 首先，在您的Microsoft 帐户^{(Microsoft Account)}中禁用两步验证。
• 在Office 365^{(Office 365)}应用中登录您的帐户。
• 再次开启两步验证。

有时这个问题是由于一些内部错误而发生的，执行这三个步骤可以解决这个问题。

Sorry, we can't get to your account right now error in Office 365 apps

If you are getting Sorry, we can’t get to your account right now error in Office 365 apps such as Word, Excel, PowerPoint, etc., you can fix it with the help of this post. A Microsoft Account is handy when you are using Office 365 on your computer so that it can allow you to activate the product, save files on OneDrive, etc.

The whole error message looks something like this-

Account Error

Sorry, we can’t get to your account right now. To fix this, please sign in again.

You need a Microsoft Account with recent versions of Office, including Office 365. It lets you do various things such as-

• You can activate the product.
• You do not need to enter the product key after the reinstallation of the Office.
• Save files on OneDrive whenever needed.

This error occurs when you change the password of your Microsoft Account, and the Office installation fails to validate your account ownership. To stop unwanted usage by scammers, Microsoft blocks all the logged-in devices if you change the password.

It also happens when you turn on two-factor authentication in your Microsoft Account. At such a moment, you need to sign back in so that the Office installation can validate your account with proper credentials.

Sorry, we can’t get to your account right now

To fix Sorry, we can’t get to your account right now error in Office 365 apps, follow these steps-

1. Re-sign into your Microsoft Account
2. Re-enable two-factor authentication

1] Re-sign into your Microsoft Account

It is a good practice to change the password at least once in a month – no matter how many accounts you have. However, you should keep in mind that you need to sign in again after each successful change of password. In simple terms, click on the Sign in button that is visible in the error message.

It will open a prompt, where you must enter your Microsoft Account credentials. If you do that correctly, this error message should be gone.

2] Re-enable two-factor authentication

If you started getting this error message, after enabling two-step verification in your Microsoft Account, it is recommended to follow these steps.

• At first, disable the two-step verification in your Microsoft Account.
• Sign in to your account in the Office 365 app.
• Turn on two-step verification again.

Sometimes this problem occurs due to some internal errors, and performing these three steps can get rid of that issue.

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