某个时间点确实到来了，您可能需要将您的Windows PC 或笔记本电脑发送给计算机技术人员或维修店。在您简单地将计算机交给他之前，您需要采取一些预防措施。一位论坛成员最近询问了在送修电脑之前要做什么(What to do before sending a computer for repair)，这促使我写了一篇关于它的详细帖子。
那么，在将计算机送去维修之前，您应该做什么？在将 Windows PC 或笔记本电脑送去维修之前，您是否需要采取任何预防措施？我们已经了解了您在处理旧计算机(dispose off your old Computers)之前需要采取的预防措施，现在让我们来看看这种情况。
将 PC 送修前的注意事项
您应该做什么取决于您将笔记本电脑送到哪里进行维修。您是将笔记本电脑发送给授权的公司经销商还是您信任的人？或者您要将设备交给您没有经验的电脑维修店？根据这一点，您应该采取我在下面建议的全部或部分步骤。这个决定取决于你。
1]不要提供登录密码
大多数计算机技术人员在维修设备时会询问您的登录密码。(login password)现在事情就是这样。他是否需要将您的笔记本电脑启动到Windows桌面进行维修？很有可能他不会。在这种情况下，无需将您的密码提供给他。如果他想测试设备，他可以简单地启动直到您的Windows登录屏幕，这应该足够了。
如果他坚持需要密码，我建议您注销您的Microsoft 帐户(Microsoft Account)并创建一个本地帐户(Account)登录密码。更好(Better)的是，在这样做之后，创建一个新的来宾帐户或标准帐户，创建一个本地帐户密码并将其提供给他，否则只需禁用此帐户的密码要求。
2]询问格式
无需格式化(no need to format)操作系统或清除磁盘上的所有内容。您可以让您的Windows操作系统和防病毒软件保持原样。
阅读：(Read:) 如何检查笔记本电脑的保修状态
3]卸载敏感软件
尽可能方便地卸载尽可能多的其他软件(Uninstall as many other software)——包括它们的设置、用户数据(User Data)和历史记录(History)。
4]注销在线帐户
就Edge、Apps和其他浏览器而言，注销(log out)所有在线帐户，删除浏览历史记录(browsing history)。如果可以的话，您可以在Chrome、 Firefox中备份您的浏览器密码、收藏夹等，然后完全卸载浏览器。如果您愿意，请为您的浏览器(privacy cleaner extension or tool for your browser)使用隐私清理扩展程序或工具。
5]备份数据
将所有数据和文件备份(Backup all your data and files)到外部硬盘驱动器。您可以手动备份文件，也可以使用免费的备份软件(free backup software)，也可以创建系统映像(create a System Image)并将其保存到外部驱动器。
6]粉碎删除的文件
备份所有文件、图片和其他数据后，使用软件彻底粉碎或永久擦除数据文件(shred or erase the data files permanently)。切碎是指在硬盘空间写入一些随机字符，使下面的数据无法恢复的技术。如上所述，某些软件可以帮助您做到这一点。您用于粉碎（或众所周知的擦除）的通行证越多，您就越能防止数据被盗。
使用 Free File Wiper(Use Free File Wiper)、SDelete或任何其他工具彻底删除或擦除数据文件(tool to delete or wipe the data files completely)。一个简单的删除(Delete)或清空回收站(Empty Recycle Bin)将无法使用。格式化在一定程度上有所帮助。由于用于在硬盘上存储数据的机制是创建代表 1 和 0 的划痕，因此取证软件仍然可以恢复磁盘映像，从而恢复您的数据。
7]加密文件
如果您不想或无法删除某些敏感文件，请使用文件加密软件(file encryption software)对此类数据文件夹进行加密、锁定和密码保护。(encrypt, lock and password-protect)
8]删除历史记录和垃圾
使用CCleaner、Glary Track Eraser、 Privazer、Anti Tracks Free、Privacy Eraser、 Wipe Privacy Cleaner或任何隐私和垃圾清洁器(privacy & junk cleaner)来完全删除您的 Windows 操作系统历史记录(delete your Windows OS history)和其他轨道。
9]删除配件
请记住(Remember)移除所有连接的附件。
当您将设备交给其他人时，您将无法控制，而且您永远不知道处理您设备的人的道德水平。因此，建议您在将计算机交给 PC 维修店或计算机硬件技术人员之前采取这些预防措施。
阅读(Read)：如何让您的 Surface 做好维修准备(How to make your Surface ready for service)？
如果我错过了什么，请告诉我。(Let me know if I missed something.)
Precautions to take before sending your PC or Laptop for repair
A point of time does cоme, when you may be required to send your Windows PC or laptop to a computer teсhnician or a repair shop. Before you simply hand over your сomputer to him, there are a few precautions yоu need to take. A forum member recently asked What to do before sending a computer for repair, and that is what prompted me to write a detailed post about it.
Well, what should you be doing before sending your computer for repair? Are there any precautions you need to take before sending your Windows PC or laptop for repairs? We have already taken a look at the precautions you need to take before you dispose off your old Computers, now let’s take a look at this scenario.
Precautions to take before sending your PC for repair
What you should do depends on where you are sending the laptop for repairs. Are you sending your laptop to an authorized company dealer or to someone you trust? Or are you are handing over your device to a computer repair shop with whom you have no experience? Depending on this, you should take all or some of the steps I have suggested below. This decision lies with you.
1] Don’t give the login password
Most computer technicians will ask you for your login password when they take your device for repairs. Now here’s the thing. Does he need to boot your laptop to the Windows desktop to make repairs? The chances are that he will not. In such cases, there is no need to give your password to him. If he wants to test the device, he can simply boot till your Windows login screen, and that should be good enough.
If at all he insists that a password is required, I suggest you log out of your Microsoft Account and create a Local Account login password. Better still, after doing this, create a new Guest account or a Standard account, create a local account password and give that one to him or else simply disable the password requirement for this account.
2] Ask about formatting
There is no need to format your operating system or wipe out everything on the disk. You can let your Windows operating system and the antivirus software be as it is.
Read: How to check Warranty Status of Laptop
3] Uninstall sensitive software
Uninstall as many other software as is possible & convenient – including their Settings, User Data, and History.
4] Log out of online accounts
As far as Edge, Apps, and other browsers are concerned, log out of all your online accounts, delete the browsing history. If you can, you can backup your browser passwords, favorites, etc, in Chrome, Firefox, and then uninstall the browser completely. Use a privacy cleaner extension or tool for your browser if you wish to.
5] Back up data
Backup all your data and files to an external hard drive. You can back up your files manually or you could use free backup software or you could create a System Image and save it to your external drive.
6] Shred deleted files
Once you have backed up all your files, pictures, and other data, then use a software to completely shred or erase the data files permanently. Shredding refers to a technique where the space on the hard disk is written with some random characters so that the data underneath becomes unrecoverable. As discussed above, there are certain software that can help you do this. The more passes you use for shredding (or wiping as it is better known), the more secure you are against data theft.
Use Free File Wiper, SDelete, or any other tool to delete or wipe the data files completely. A simple Delete or Empty Recycle Bin won’t be of use. Formatting helps to a certain point. Since the mechanism used to store data on the hard disk is to create scratches representing one’s and zero’s, it is still possible for forensic software to recover disk images and thereby, your data.
7] Encrypt files
If you do not want to or cannot remove some sensitive files, use a file encryption software to encrypt, lock and password-protect such data folders.
8] Delete history and junk
Use CCleaner, Glary Track Eraser, Privazer, Anti Tracks Free, Privacy Eraser, Wipe Privacy Cleaner or any privacy & junk cleaner to delete your Windows OS history and other tracks completely.
9] Remove accessories
Remember to remove all the attached accessories.
When you hand over your device to someone else, it will be out of your control, and you never know how ethical the person who will be handling your device be. It is therefore advisable to take these precautions before you give your computer to a PC repair shop or a computer hardware technician.
Read: How to make your Surface ready for service?
Let me know if I missed something.
