如果您在使用Microsoft Surface设备时遇到任何问题，您可以在线请求服务。但是，在接听最终电话之前，您需要检查某些事情。请按照以下说明准备Surface以进行维修。

如何准备Surface以进行维修

在将 Surface 送修之前，请确保您

1. 注册你的 Surface 设备
2. 移除配件
3. 将数据保存到云端 ( OneDrive )
4. 通过文件历史记录^{(File History)}将文件备份到USB驱动器^(USB)
5. 为Outlook 数据文件^{(Outlook Data Files)}创建手动备份。

以下是如何去做！

1]注册您的Surface设备

在此处访问Microsoft.com并使用您的^{(Microsoft.com)}Microsoft帐户注册Surface设备。

相关阅读^{(Related read)}：将您的 PC 或笔记本电脑送去维修之前要采取的预防措施^{(Precautions to take before sending your PC or Laptop for repair)}。

2]删除配件

除非Surface 支持^{(Surface Support)}人员明确通知您将它们与 Surface 一起发送，否则请移除以下配件。这些包括，

• Surface Typing Cover（Touch Cover或Type Cover）
• 键盘
• 闪存驱动器/存储卡
• 老鼠
• 电源供应
• Surface 码头
• 耳机、音频适配器和其他音频电缆。

3]将您的数据保存到OneDrive

在为服务发送 Surface 之前，您可以选择通过使用您的Microsoft帐户登录来将文件和文件夹复制到OneDrive 。您的所有个人设置和首选项都存储在OneDrive中，并在设备从服务中恢复后同步回您的设备，并且您选择使用相同的Microsoft帐户登录。

为此，请打开文件资源管理器^{(File Explorer)}并转到要移动到OneDrive的文件/文件夹。

右键单击您的选择并选择“复制^(Copy)”。然后右键单击您的 OneDrive 文件夹并选择“粘贴^(Paste)”。

您还可以将您选择的文件拖到OneDrive文件夹中以移动它们。

您也可以从OneDrive.com执行相同操作。为此，请转到OneDrive.com并使用您用于登录Surface的帐户登录。

找到并选择“上传^(Upload)”选项。

接下来，浏览到您的文件并选择“打开^(Open)”。

4]通过文件历史记录将文件^{(File History)}备份^(Backup)到USB驱动器^(USB)

文件历史记录^{(File History)}内置于 Windows 10 系统。因此，它是一个开始备份个人文件的简单解决方案。您可以使用此功能备份到外部驱动器或网络位置。为了这，

选择开始^(Start)按钮？，选择“设置^(Settings)”并转到“更新和安全^{(Update & Security)}”部分。

在那里，选择“备份”>“+”（添加^(Add)驱动器），然后为备份选择外部驱动器或网络位置。

5]为Outlook数据^{(Outlook Data)}文件创建^(Create)手动备份

如果您使用Outlook应用程序连接到您的电子邮件帐户，则很可能您使用的是Outlook 数据文件^{(Outlook Data Files)}（.pst和.ost文件）。手动备份这些文件对您有好处。

打开 Outlook，选择“文件”^(File’)选项卡以转到“帐户设置^{(Account Settings)}”。

在那里，在“帐户设置^{(Account Settings)}”下切换到“数据文件^{(Data Files)}”选项卡，并在找到时搜索该位置具有以 .PST 扩展名结尾的文件的条目。

看到后，选择“打开文件位置”。

在文件资源管理器中，将^{(File Explorer)}Outlook 数据文件^{(Outlook Data Files)}复制到另一个存储位置，例如USB闪存驱动器。

请^(Please)注意，在服务过程中， Surface上的数据会被删除。因此，如果您决定将Surface 送修^(Surface)，您必须采取措施备份您的数据。

阅读下一篇^{(Read next)}：维修后收到 Surface 设备后要做的事情^{(Things to do after you receive your Surface device after Service)}。

How to prepare your Surface for service

If you are experiencing any problem with your Microsoft Surface device, you can request service for it online. However, you need to keep certain things in check before taking the final call. Follow the instructions given below to prepare your Surface for service.

How to prepare your Surface for service

Before you send your Surface for a service, make sure you

1. Register your Surface device
2. Remove accessories
3. Save your data to the cloud (OneDrive)
4. Back up your files to a USB drive via File History
5. Create a manual backup for Outlook Data Files.

Here’s how to go about it!

1] Register your Surface device

Visit Microsoft.com here and register your Surface device with your Microsoft account.

Related read: Precautions to take before sending your PC or Laptop for repair.

2] Remove Accessories

Unless Surface Support has specifically informed you to send them with your Surface, remove the following accessories. These include,

• Surface Typing Cover (Touch Cover or Type Cover)
• Keyboard
• Flash Drive/ Memory card
• Mouse
• Power supply
• Surface Dock
• Headphones, audio adapter, and other audio cables.

3] Save Your data to OneDrive

Before sending your Surface for the service, you can choose to copy your files and folders to OneDrive by signing in with your Microsoft account. All your personal settings and preferences get stored in OneDrive and are synced back to your device once it is back from service and you opt to sign in with the same Microsoft account.

For this, open File Explorer and go to the files/folders that you want to move to OneDrive.

Right-click your selections and select ‘Copy’. Then right-click your OneDrive folder and select ‘Paste’.

You also can drag the files you selected to the OneDrive folder to move them.

You can also do the same from OneDrive.com. To do so, go to OneDrive.com and sign in with the account you use to sign in to your Surface.

Find and select ‘Upload’ option.

Next, browse to your file and select ‘Open’.

4] Backup your files to a USB drive via File History

File History is built-in to Windows 10 system. As such, it comes across as a simple solution to get started with backing up your personal files. You can use this feature to back up to an external drive or network location. For this,

Select Start button?, choose ‘Settings’ and go to ‘Update & Security’ section.

There, select ‘Backup’ > ‘+’ (Add a drive), and choose an external drive or network location for your backups.

5] Create a manual backup for Outlook Data Files

If you’re using the Outlook app to connect to your email account, chances are that you are using Outlook Data Files (.pst and .ost files). It’s good for you to back up these files manually.

Open Outlook, select the ‘File’ tab to go to ‘Account Settings’.

There, under ‘Account Settings’ switch to ‘Data Files’ tab and when found search for an entry where the location has a file ending with .PST extension.

When seen, select ‘Open File Location’.

In File Explorer, copy the Outlook Data Files to another storage location, like a USB flash drive.

Please note that the data on your Surface gets erased as part of the service process. So, it is essential that you take measures to back up your data should you decide to send your Surface in for service.

Read next: Things to do after you receive your Surface device after Service.

Related posts

• Surface Pro 7 vs Surface Pro 6：这对您的需求更好吗？

• Surface device发现可用的无线网络，但不能连接

• 如何插入SIM card并在Surface device上设置数据连接

• Surface Pro 6新功能，成本，规格，可用性

• Surface未启动或Battery未充电问题

• 在Microsoft Surface Hub结束meeting and save changes

• Microsoft Surface Dial未能与Windows 10计算机配对

• Taskbar icon间距在Windows 10或Surface Pro device中太宽

• 所有Surface设备Download最新firmware and driver download

• Fix Surface sound and audio problems及与饰品问题

• Microsoft Surface Diagnostic Toolkit可帮助您运行硬件诊断

• 最佳表面Pen替代品Microsoft Surface设备

• 如何将Surface Earbuds重置为default factory设置

• 如何修复Surface Book Dock问题和问题

• Surface卡住黑屏上说，美国Megatrends

• 如何退回Microsoft Store online购买的Surface device

• 如何修复Surface Pro screen调光问题

• 在带thermometer icon出现黑屏后，表面关闭

• 10有用的Surface Pro Tips and Tricks

• 如何在Microsoft Surface上禁用Pen and Touch actions