这篇文章将帮助您解决如何修复HP OfficeJet 打印机的^{( HP OfficeJet Printers)}打印机故障^{(Printer Failure)}错误。一些用户在尝试打印时有时会遇到这个问题，但打印机就是不打印。问题可能出在墨水系统或打印机本身。打印机控制面板上显示一条错误消息，如下所示：

Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

HP 打印机故障错误

这篇⁽⁸⁶³⁰⁾文章可能⁽⁶⁹⁷⁴⁾会为使用HP ^{(HP OfficeJet)} OfficeJet ⁽⁶⁹⁷⁰⁾6965,276dw⁽⁶⁹⁶⁵⁾，6964,8650,7612,7510,6963,8616,6100,8625,6700,6960,8610,8615,8600,8640,6961,6970,8630,6974^(276dw) _ _⁽⁶⁹⁶⁴⁾ _ _⁽⁸⁶⁵⁰⁾ _ _⁽⁷⁶¹²⁾ _ _⁽⁷⁵¹⁰⁾ _ _⁽⁶⁹⁶³⁾ _ _⁽⁸⁶¹⁶⁾ _ _⁽⁶¹⁰⁰⁾ _ _⁽⁸⁶²⁵⁾ _ _⁽⁶⁷⁰⁰⁾ _ _⁽⁶⁹⁶⁰⁾ _ _⁽⁸⁶¹⁰⁾ _ _⁽⁸⁶¹⁵⁾ _ _⁽⁸⁶⁰⁰⁾ _ _⁽⁸⁶⁴⁰⁾ _ _⁽⁶⁹⁶¹⁾ , 7110 , 8100 , 8620 , 6600 ,6962、7512、6975、6968、7610、6978、6966⁽⁶⁹⁶²⁾和8660⁽⁶⁹⁶⁶⁾型号⁽⁸⁶⁶⁰⁾打印机。_⁽⁷⁵¹²⁾ _ _⁽⁶⁹⁷⁵⁾ _ _⁽⁶⁹⁶⁸⁾ _ _⁽⁷⁶¹⁰⁾ _ _⁽⁶⁹⁷⁸⁾ _

在尝试本文中介绍的任何选项之前，您应该首先尝试Windows Printer Troubleshooter来解决您的问题。如果您仍然遇到打印机故障错误，请尝试以下选项：

1. 检查^(Check)笔架路径中的障碍物并清除它们
2. 重置打印机
3. 维修打印机。

1]检查^(Check)笔架路径中的障碍物并清除它们

以下是步骤：

1. 如果打印机关闭，请打开打印机
2. 从打印机后部拔下电源线
3. 打开车厢检修门
4. 检查是否有任何纸片或其他障碍物导致笔架卡纸
5. 清除所有障碍物
6. 将笔架向两侧（左侧和右侧）移动，确保其移动自如。如果它卡在打印机的一侧，请检查是否有障碍物，将其移除，然后再次尝试移动笔架
7. 关闭托架检修门
8. 将电源线连接到打印机的后部
9. 打开打印机。

这可能会解决问题。

相关：^(Related:) 修复 HP 打印机错误代码 0xc4eb827f^{(Fix HP Printer error code 0xc4eb827f)}。

2]重置打印机

如果笔架路径没有问题并且问题仍然存在，那么重置打印机可能对您有用。为此，请按照下列步骤操作：

1. 打开打印机
2. 从打印机后部断开电源线
3. ^(Disconnect)从电源或墙壁插座上断开电源线
4. 取出墨盒
5. 等待 60 秒
6. 将电源线重新连接到打印机的后部
7. 将电源线重新连接到电源或墙上插座
8. 打开打印机
9. 重新插入墨盒
10. 关闭墨盒检修门。

3]维修打印机

如果上述选项不起作用，那么您的打印机可能需要维修或更换。为了这：

1. 转到support.hp.com页面。对于亚太^{(Asia Pacific)}地区，页面会自动重定向到您所在地区的本地服务中心
2. 使用该页面上可用的打印机^(Printer)选项
3. 输入^(Enter)您的打印机的序列号
4. 按提交^(Submit)按钮。

在此之后，您将获得进一步帮助的联系选项，以便您可以安排产品服务或更换。

希望这会有所帮助。

Fix HP Printer Failure error - Problem with the printer or ink system

Thіs post will help you with how to fix the Printer Failureerror for HP OfficeJet Printers. Some users face this issue from time to time when they try to take some print, the printer just doesn’t print. The problem could be with the ink system or the printer itself. An error message is displayed on the printer control panel that goes like this:

Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

HP Printer Failure error

This post might come in handy for those using HP OfficeJet 6965, 276dw, 6964, 8650, 7612, 7510, 6963, 8616, 6100, 8625, 6700, 6960, 8610, 8615, 8600, 8640, 6961, 6970, 8630, 6974, 7110, 8100, 8620, 6600, 6962, 7512, 6975, 6968, 7610, 6978, 6966, and 8660 model printers.

Before trying any of the options covered in this post, you should first try Windows Printer Troubleshooter to solve your problem. If you still face printer failure error, then try these options:

1. Check for obstructions in the carriage path and clear them
2. Reset the printer
3. Service the printer.

1] Check for obstructions in the carriage path and clear them

Here are the steps:

1. Turn on the printer if it is turned off
2. Remove the power cord from the rear part of the printer
3. Open carriage access door
4. Check if there are any paper pieces or other obstructions causing carriage jam
5. Remove all the obstructions
6. Move the carriage to both sides (left and right) to make sure that it is moving freely. If it is stalled to one side of the printer, then check for the obstruction, remove it, and then try moving the carriage again
7. Close carriage access door
8. Connect the power cord to the rear part of the printer
9. Turn on the printer.

This might solve the problem.

Related: Fix HP Printer error code 0xc4eb827f.

2] Reset the printer

If there is no problem in the carriage path and the problem persists, then probably resetting the printer might work for you. For this, follow these steps:

1. Turn on the printer
2. Disconnect the power cord from the rear part of the printer
3. Disconnect power cord from the power source or wall outlet
4. Remove the ink cartridge
5. Wait for 60 seconds
6. Re-connect the power cord to the rear part of the printer
7. Re-connect the power cord to the power source or wall outlet
8. Turn on the printer
9. Insert the ink cartridge again
10. Close the ink cartridge access door.

3] Service the printer

If the above options don’t work, then probably your printer needs service or replacement. For this:

1. Go to the support.hp.com page. For the Asia Pacific region, the page is automatically redirected to the local service center available in your area
2. Use the Printer option available on that page
3. Enter the serial number of your printer
4. Press the Submit button.

After this, you will get contact options for further assistance so that you can schedule product service or replacement.

Hope this will help.

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