当您单击Windows 关闭(Windows Shutdown)或重新启动(Restart)按钮时，您发现您的Windows 11/10不会关闭或重新启动，那么这篇文章将帮助您解决问题并解决问题。它可能会一直到蓝绿色的屏幕，显示正在关闭……( Shutting Down …)或重新启动……(Restarting…)然后保持在那里。换句话说，您的 Windows 11/10/8/7 可能会关闭、冻结或屏幕上的活动圈可能会继续移动 - 关闭它的唯一方法是按下电源按钮(Power button)关闭系统电源。
Windows PC 无法关闭或重新启动
以下是一些可能会延长或阻止Windows关闭或重新启动的有效原因。
1]等待(Wait)Windows完成挂起的(OOBE)OOBE(Windows)进程
如果您是新安装的Windows，那么“ OOBE ”可能会花时间。在早期版本的Windows中尤其如此。在最初几天，当您尝试重新启动或关闭基于Windows的计算机时，系统可能需要很长时间才能重新启动或关闭。
2] 等待(Wait)Windows完成(Windows)配置更新
或者或另外，您可能会收到类似于以下内容的消息：Windows 正在配置更新(Windows is configuring updates)。这通常发生在您首次启动Windows后 1-2 天，有时在Windows 更新(Windows Update)后。出现此问题的原因是系统必须执行维护功能，以删除不必要的文件。通常，此过程将在全新(OOBE)体验(Box Experience)( OOBE(Out) )向导(Wizard)运行后一两天发生。发生此问题时，关闭系统可能需要长达 10-20 分钟的时间。该过程仅发生一次。因此，只需等待该过程完成一次。
如果您更新了 Windows，则更新配置或安装所需的时间可能比预期的要长。最好让系统自己度过一段美好的时光，因为这只是暂时的情况。
3]禁用删除交换文件
您是否将 Windows 设置为 在每次关机时删除页面（交换）文件？(Page (Swap) file)如果是这样，那么这个过程将需要一些时间。您可以使用此Microsoft Fix It来启用或禁用(Microsoft Fix It)页面文件(Page File)的删除。在这种情况下，您必须让Windows在每次关机时停止删除页面文件。(Page File)在这个主题上，这篇关于如何在 Windows 中禁用、删除、重新创建页面文件的(Disable, delete, recreate paging file in Windows)帖子也可能会让您感兴趣。
Windows 11/10 不会关闭
但是，如果您认为问题是其他问题并且是反复出现的问题，那么可能的原因如下：
- 您的某个进程或服务未关闭。
- 您安装了错误或不兼容的设备驱动程序。
- 您正在运行有故障或不兼容的程序。
以下是您可能会考虑的一些建议，不一定按照提到的顺序，这将帮助您解决问题。请先(Please)浏览整个列表，然后查看可能适用于您的内容。
1]撤消系统更改
撤消(Undo)您最近对系统所做的任何更改。您可能必须卸载(uninstall)最近安装的程序或回滚设备驱动程序。
2]系统还原
尝试系统还原，看看是否可以解决问题。
3]通过任务管理器(Task Manager)检查(Examine)进程
使用任务管理器手动尝试并确定可能的原因。手动(Manually)停止并退出可疑程序，然后关闭以查看问题是否得到解决。您可能需要对多个正在运行的进程重复该过程。
4]检查启动日志
进入安全模式(Safe Mode)。从Menu中，将光标向下移动到Enable Boot Logging，然后按 Enter。
重新启动时，在 C:Windows 文件夹中搜索ntbtlog.txt文件。(ntbtlog.txt)寻找任何加载设备驱动程序问题的迹象。如果发现问题，请进入设备管理器(Device Manager)并禁用设备或卸载程序。重启(Reboot)。如果问题没有发生，那么您就知道，是该设备或程序引起了问题。
6]干净启动中的故障排除
执行干净启动(Clean Boot) 以解决问题。这可以帮助您识别阻止您的 Windows 正常关闭或重新启动的有问题的第三方进程。
5]更新BIOS
升级计算机的 BIOS(Upgrade the computer’s BIOS)。错误的 CMOS(Faulty CMOS)和BIOS设置可能会导致启动和关闭问题。
6]尝试(Try)识别产生问题的服务
这篇文章将向您展示如何识别延迟 Shutdown 或 Startup 的 Windows 服务(identify Windows Services delaying Shutdown or Startup)。
7]启用详细状态消息
启用详细状态消息。这将帮助您确定Windows在何时停止关闭过程。
8]启用关机事件跟踪器
在Windows 11/10/8/7中启用Shutdown Event Tracker以便能够分析您的系统关机过程。
9]运行性能疑难解答
运行性能疑难解答(Performance Troubleshooter)，看看它是否对您有帮助。在“运行”(Run)框中键入以下内容，然后按 Enter(Enter)将其打开。
%systemroot%\system32\msdt.exe -id PerformanceDiagnostic
10]检查事件日志
(View)使用内置的事件查看器(Event Viewer)或我们的免费软件Windows Event Viewer Plus查看事件日志(Event Logs) 可以轻松完成。也许(Maybe)你会在事件日志(Event Logs)中找到一些东西。
11]禁用混合关机
如果您运行的是Windows 11/10/8，请禁用混合关机(Hybrid Shutdown )并查看它是否有帮助。
12]使用紧急关机(Use Emergency Shutdown)或重启(Restart)
使用 Windows 中的紧急关闭或重新启动(Emergency Shutdown or Restart)选项。
13]重置BootExecute(Reset BootExecute)注册表值
重置 BootExecute注册表值，看看这是否能解决您的关机问题。
14]更新驱动程序
Windows 11/10 用户可能想要检查他们的英特尔(Intel)管理引擎驱动程序(Management Engine Driver)是否已更新到最新版本(updated to the latest versions)。
15]将此知识库应用于Windows 7
如果您有一台运行Windows 7的计算机。当系统负载过重时，您可能会遇到关闭计算机或将计算机置于睡眠状态时(Sleep)Windows 7停止或键盘响应的问题。此问题经常发生在具有多个处理器或具有多个内核的处理器的计算机上。在这种情况下，请应用KB977307中的修补程序。
更新：(UPDATE:)请阅读下面gogopogo的评论。
Hope something helps!
接下来阅读(Read next)：
Windows 11/10 PC will not or does not Shutdown or Restart
When you clіck on the Windows Shutdown or Rеstart button, and you find that your Windows 11/10 will not shut down or restart, then thiѕ poѕt will helр yоu troubleshoot and fix the problem. It maу go as far as the teal-colored screen, where it displays Shutting Down … or Restarting… and then remain there. In other words, your Windows 11/10/8/7 may shut down, freeze or the activity circle on the screen may continue to move – and the only way to shut it down is to press the Power button to power down the system.
Windows PC does not shut down or restart
Here are a few valid reasons that may be prolonging or preventing a Windows shutdown or restart.
1] Wait for Windows to complete pending OOBE processes
If yours is a new Windows install, maybe “OOBE” is taking its time. This is especially true in the earlier versions of Windows. In the initial days, when you try to restart or shut down a Windows-based computer, the system may take a long time to restart or to shut down.
2] Wait for Windows to complete configuring Updates
Alternatively or additionally, you may receive a message that resembles the following: Windows is configuring updates. This usually occurs 1-2 days after you first start Windows – or sometimes after a Windows Update. The problem occurs because the system has to perform maintenance functions, to delete unnecessary files. Typically, this process will occur one or two days after the Out Of Box Experience (OOBE) Wizard runs. When this problem occurs, it may take as long as 10-20 minutes to shut the system down. The process occurs only one time. So just wait for the process to finish once.
If you’ve updated your Windows, maybe the Updates are taking a little longer than expected time to configure or install. Best to let the system take its own sweet time, as it is only a temporary situation.
3] Disable deleting of Swap file
Have you set Windows to delete Page (Swap) file at every shutdown? If so then this process will take some time. You may use this Microsoft Fix It to enable or disable the deletion of the Page File. In this case, you will have to make Windows stop deleting the Page File at every shutdown. While on the subject, this post on how to Disable, delete, recreate paging file in Windows may also interest you.
Windows 11/10 will not shut down
But if you think that the problem is something else and is a recurring one, then here are the possible reasons:
- One of your processes or services is not shutting down.
- You have a faulty or incompatible device driver installed.
- You have a faulty or incompatible program running.
Here are a few suggestions which you may consider, not necessarily in the order mentioned, that will help you troubleshoot the problem. Please go through the entire list first and then see what may apply to you.
1] Undo system changes
Undo any recent changes which you may have made to your system. You may have to uninstall a recently installed program or rollback a device driver.
2] System Restore
Try a System Restore and see if that makes the problem go away.
3] Examine processes via Task Manager
Use the Task Manager to try manually and identify the probable cause or causes for this. Manually stop and quit the suspect program, and then shut down to see if the issue is being resolved. You may have to repeat the procedure with several running processes.
4] Check Boot logs
Enter Safe Mode. From the Menu, move the cursor down to Enable Boot Logging and hit Enter.
On reboot, search for the ntbtlog.txt file in C:\Windows folder. Look for any signs of problems loading device drivers. If you find problems, go into Device Manager and disable the device or uninstall the program. Reboot. If the problem does not occur then you know, it was that device or program causing problems.
6] Troubleshoot in Clean Boot
Perform a Clean Boot to troubleshoot the problem. This may help you identify offending third-party processes that is stopping your Windows from shutting down or restarting normally.
5] Update BIOS
Upgrade the computer’s BIOS. Faulty CMOS and BIOS settings can cause startup and shutdown problems.
6] Try to identify Services that are creating issues
This post will show you how to identify Windows Services delaying Shutdown or Startup.
7] Enable Verbose Status Messages
Enable Verbose Status Messages. This will help you identify, at which point Windows stops the shutting down process.
8] Enable Shutdown Event Tracker
Enable the Shutdown Event Tracker in Windows 11/10/8/7 so as to be able to analyze your system shutdown process.
9] Run Performance Troubleshooter
Run Performance Troubleshooter and see if it helps you. Type the following in Run box and hit Enter to open it.
%systemroot%\system32\msdt.exe -id PerformanceDiagnostic
10] Check Event Logs
View the Event Logs using the built-in Event Viewer or our freeware Windows Event Viewer Plus to do so easily. Maybe you will find something in the Event Logs.
11] Disable Hybrid Shutdown
If you are running Windows 11/10/8, disable Hybrid Shutdown and see if it helps.
12] Use Emergency Shutdown or Restart
Use the Emergency Shutdown or Restart option in Windows.
13] Reset BootExecute registry value
Reset BootExecute registry value and see if this will solve your shutdown problems.
14] Update driver
Windows 11/10 users may want to check if their Management Engine Driver for Intel is updated to the latest versions.
15] Apply this KB for Windows 7
If you have a computer that is running Windows 7. When the system is under heavy load, you may encounter a problem where Windows 7 stops or the keyboard responding when you shut down the computer or put the computer to Sleep. This problem frequently occurs on computers that have multiple processors or that have a processor with multiple cores. In this case, apply the hotfix from KB977307.
UPDATE: Please read the comment by gogopogo below.
Hope something helps!
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