Malware bytes 是一种安全解决方案，可保护您的 Windows 10 计算机免受恶意软件^(Malware)的侵害。虽然它有效，但其背后的团队还提供了Malwarebytes 支持工具^{(Malwarebytes Support Tool)}。您可以使用此工具对Windows上的 Malwarebytes 问题进行故障排除。在这篇文章中，我们将展示如何使用此工具来解决软件相关的问题。

Malwarebytes 支持工具

Malwarebytes在其软件中提供了不同类型的模块。它包括防病毒^(Antivirus)解决方案，可以阻止程序和网站^{(block program and websites)}，垃圾软件删除工具，可以删除广告软件和 PUP，等等。如果您对此软件有任何疑问，这里是Malwarebytes 支持工具^{(Support Tool)}提供的功能列表。

连接到Malwarebytes 支持团队^{(Malwarebytes Support Team)}
自助^{(Self Help)}选项和自动故障排除^{(Automated Troubleshooting)}
在离线^(Offline)和在线^(Online)模式之间切换
高级选项。

该工具仅在您安装了 Malwarebytes 时才能工作。

1]连接^(Connect)到Malwarebytes 支持团队^{(Malwarebytes Support Team)}

该工具还允许您创建支持票证并将其提交给Malwarebytes支持团队。提交工单时，您可以附加信息（甚至是现有的Malwarebytes 支持^(Support)工单）。

该工具还可以自动生成信息并将其上传到安全的 Malwarebytes 服务器。它确保在您的许可和上传文件的情况下，团队可以尽早解决您的问题。

2]自助^{(Self Help)}选项和自动故障排除^{(Automated Troubleshooting)}

该工具提供自助选项来帮助进行故障排除。当您足够聪明地按照上述步骤解决问题时，它们很有用。

如果那不是您可以使用的东西，那么它可以自动运行故障排除工具。自动化工具提供：

Farbar 恢复扫描工具 (FRST)
Malwarebytes清理实用程序^{(Cleanup Utility)}( MB-Clean )
MB-Check 和 MB-Grab

3]在离线^(Offline)和在线^(Online)模式之间切换^(Switch)

如果由于某种原因无法在线连接，并且该工具无法工作，则可以使用该工具切换到离线^(Offline)模式。

4]高级选项

Malwarebytes 高级日志

在高级^(Advanced)选项下，您可以在没有 Internet 连接的情况下使用支持工具。

它将在计算机上收集日志^{(gather logs)}并在链接恢复后发送它们。
您可以使用Clean实用程序从计算机中删除 Malwarebytes 产品。^{(remove Malwarebytes products)}如果您想再次安装它，它也会备份许可证。
修复系统^{(Repair System)}提供将 Windows 服务恢复为默认值^{(Windows services to default)}的功能。Windows Management Instrumentation、Windows BFE、Remote Producture call service 和Firewall等服务。

整体Malwarebytes 支持工具^{(Malwarebytes Support Tool)}是一个优秀的工具。很少看到像这样的软件公司提供的工具，它可以让人们卸载防病毒软件^{(uninstall antivirus)}并将系统恢复到默认状态。没有多少防病毒和安全解决方案能做到这一点。点击这里^{(Click here)}^{(Click here)}下载。

Malwarebytes Support Tool: Troubleshoot or Uninstall Malwarebytes

Malwarebytes is a security sоlution that safegυards your Windows 10 computеr from Malwarе. Whilе it works, the team behind it has аlso offered thе Malwarebytes Support Tool. You can use this tool to troubleshoot issues with Malwarebytes on Windows. In this post, we will show how you can use this tool to fix problems around the software.

Malwarebytes Support Tool

Malwarebytes offers a different kind of modules in their software. It includes Antivirus solution, can block program and websites, junkware removal Tool, which removes Adware and PUPs, and more. If you are having issues with any of this software, here is the list of features the Malwarebytes Support Tool offers.

Connect to Malwarebytes Support Team
Self Help options & Automated Troubleshooting
Switch between Offline and Online mode
Advanced Options.

The tool will only work when you have Malwarebytes installed.

1] Connect to Malwarebytes Support Team

The tool also lets you create a support ticket and submit it to the Malwarebytes support team. When submitting a ticket, you can attach information (even to an existing Malwarebytes Support ticket).

The tool can also automatically generate and upload information to a secure Malwarebytes server. It makes sure that with your permission, and uploaded files, the team can resolve your issue at the earliest.

2] Self Help options & Automated Troubleshooting

The tool offers self-help options to assist with troubleshooting. They are useful when you are smart enough to follow the mentioned steps to fix the problem.

If that’s, not something you can work with, then it can automatically run troubleshooting tools. The automation tool offers:

Farbar Recovery Scan Tool (FRST)
Malwarebytes Cleanup Utility (MB-Clean)
MB-Check and MB-Grab

3] Switch between Offline and Online mode

If, for some reason, you cannot connect online, and the tool fails to work, then you can use the tool to switch to Offline mode.

4] Advanced Options

Malwarebytes Advanced Logs

Under Advanced options, you can use the support tool without an internet connection.

It will gather logs on the computer and send them once the link restores.
You can use the Clean utility to remove Malwarebytes products from your computer. It will also back up the license if you wish to install it again.
The Repair System offers to restore Windows services to default. Services like Windows Management instrumentation, Windows BFE, Remote Producture call service, and Firewall.

Overall Malwarebytes Support Tool is an excellent tool. It’s rare to see tools from software companies like this, which allows one to uninstall antivirus and also put the system back to default. Not many antivirus and security solutions do that. Click here to download it.

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拥有超过 10 年经验的发烧友工程师和音频产品专家。我专注于从头到尾创造优质的音乐扬声器和耳机。我是解决音频问题以及设计新扬声器和耳机系统的专家。我的经验不仅仅是制造好产品。我也热衷于帮助他人成为最好的自己，无论是通过教育还是社区服务。